The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Hello, Thank you very much for your great review, which makes us very happy. Your trust and loyalty are our greatest reward. ???? Have a nice day, Elise, EsIstMeins
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lola
Rating: 1 out of 5
I HAVEN'T RECEIVED MY 1ST URGENT ORDER IN CHRONO POSTE AND IT'S A SCAM?
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Response from Petit-Fernand
Hello Lola, We're sorry to hear that your order has still not arrived. Please contact us with your order number so that we can help you. Have a nice day, Elise, C-MonEtiquette
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Florence
Rating: 4 out of 5
Order never received. And when I report it, I am offered to resend or be reimbursed => I have a choice. I ask for a new shipment (I need the labels!) And the same evening I receive an email that validates a refund even though that's not what I asked for! Not very professional... why ask the customer what they want if you don't follow up on their answer? UPDATE: commercial gesture offered to compensate => I'm amending my bill, thank you!
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. Please accept our apologies for the error concerning your order. We are taking it into account so that it doesn't happen again. We remain at your disposal to discuss this matter. Have a nice day, Elise, C-MonEtiquette
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Francesca B.
Rating: 4 out of 5
I purchased 2 custom bags and a set of labels. I have not done any washes yet so I can check the actual durability of the label but the quality seems good. Aesthetically everything looks very nice. To be improved the shipping service which affect the total price.
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Response from Petit-Fernand
We are so glad you enjoyed your purchase! Your satisfaction means a lot to us! ?? Regards, Chiara, Petit-Fernand
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sk
Rating: 2 out of 5
I did not receive the order.
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Response from Petit-Fernand
Hello Sabine, Our customer service has taken your complaint into account and has sent your order at its own expense so that you can enjoy it within a few days. We hope you enjoy it. Have a nice day, Elise, C-MonEtiquette
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Florence
Rating: 4 out of 5
Bad experience: ordered but delivery never received. I report it (lost packages happen!), they offer me to send the package back or a refund, I can choose! I ask for a new shipment... but I receive an email in the evening that validates a refund... so I'm back to square one after waiting 3 weeks and without them even respecting my choices. Not very professional. UPDATE: commercial gesture offered to compensate => I'm changing my bill, thank you.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. Please accept our apologies for the error concerning your order. We are taking it into account so that it doesn't happen again. We remain at your disposal to discuss this matter. Have a nice day, Elise, C-MonEtiquette
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Vic L.
Rating: 4 out of 5
Super labels match the description
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. Have a nice day and best wishes for the New Year! ???? Elise, C-MonEtiquette
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Manon H.
Rating: 1 out of 5
Still haven't received my labels, no follow-up.
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Response from Petit-Fernand
Hello Manon, Thank you for your feedback. You chose standard shipping, which does not allow you to track your order. However, we offered you a solution by e-mail four days ago, but unfortunately we haven't received a reply from you. We're here to help and hope to meet your expectations. Have a nice day, Elise, C-MonEtiquette
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Caroline B.
Rating: 2 out of 5
Order placed at the beginning of January and never received. However, after contacting customer service, they gave me the choice of redoing the order at their expense or getting a refund. I needed them for my son's ski trip with the school and as I didn't receive them, I asked for a refund. So I'm waiting a few days to be sure I've received it.
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Response from Petit-Fernand
Hello Caroline, We're sorry to hear that your order did not arrive. We hope you will receive your refund soon. Have a nice day, Elise, C-MonEtiquette
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Jessica
Rating: 3 out of 5
The products are of good quality, which is why I recommended them again, but there's no point in paying for express delivery as my labels took over two weeks to arrive. I recommend that you order in advance.
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Response from Petit-Fernand
Hello Jessica, Thank you very much for expressing your satisfaction with the service you received. We are sorry that the delivery took longer than expected. After checking, you had not chosen express delivery, but point relais. We have now reimbursed you for the delivery costs. ?? Elise, C-MonEtiquette
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Marie
Rating: 4 out of 5
Fast shipping, but from France with DPD, so unfortunately the delivery time was more than 10 days, which I didn't read anywhere in advance and I would have liked, as it was supposed to be a Christmas present. Otherwise all good
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Response from Petit-Fernand
Hello, The delivery time is indicated when you select your shipping method. We are sorry that you were not completely satisfied with the delivery. We will do our best to satisfy you. Have a nice day, Elise, EsIstMeins
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Alessia C.
Rating: 2 out of 5
I was disappointed that the order that was supposed to be guaranteed by Christmas arrived later, I wrote several times and you told me (only after I picked up the package, because you didn't respond before) that I could return it at my own expense. I don't see why I should have to pay for a mistake that was not mine.
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Response from Petit-Fernand
Dear Alessia, Thank you for sharing your experience and we sincerely regret that you were not satisfied with the service you received. We would like to clarify that, as stated in our communication, we responded to your message on Monday (customer service is closed on weekends) suggesting that you not pick up the package. That way, the package would have been returned to us and we could have proceeded with the refund. Unfortunately, since it was picked up, we cannot proceed with the automatic refund. We would like to emphasize that purchased products are personalized and, as a rule, are not refundable. However, in your specific case, we wanted to make an exception and offered you the opportunity to return the product at your own expense, guaranteeing you a refund once we received the return. We apologize for this inconvenience and confusion. Our goal is always to provide high quality service and to assist our customers in the best way possible. We thank you for your understanding and are available for further clarification or assistance. Sincerely, Chiara, Petit-Fernand
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Mme C.
Rating: 3 out of 5
The stamp is for my daughter-in-law, and I haven't been able to give it to her yet, so I don't have any experience at the moment Sorry.
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Response from Petit-Fernand
Hello Chantal, Thank you for your feedback. However, you have ordered self-adhesive clothing labels from C-MonEtiquette. We hope you enjoy your order. Have a nice day, Elise, C-MonEtiquette
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Lucia
Rating: 1 out of 5
My order was cancelled because the shipping company did not handle the shipment to the Canary Islands.
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Response from Petit-Fernand
Hello, We understand your displeasure and are sincerely sorry. We have refunded your order in full due to the fact that we are unable to ship our orders to the Canary Islands at this time. We apologize for the inconvenience caused and will do our best to make this shipping option available again. Have a nice day, Camille Petit-Fernand
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M.-C. B.
Rating: 2 out of 5
After 11 days I asked when I can expect the order. It was uninsured shipping, so I should please be patient until today. Strangely enough, my order arrived today as registered mail? Strange, then it wasn't sent the day after I ordered it, as I was told! If I hadn't asked, the goods wouldn't have arrived today. Too bad! I'm out for dishonesty. I have ordered 3 times in the past and everything always went smoothly. This is just not honest for me. You could have communicated openly that it wasn't sent.
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Response from Petit-Fernand
Hello, thank you for your feedback. We have resent your order at our expense. We always check our information before forwarding it to the customer. However, it seems that you are not contacting the right place as we do not offer registered mail shipping. Have a nice day, Elise, EsIstMeins
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INMO
Rating: 1 out of 5
I still haven't received my order, it's embarrassing.
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Response from Petit-Fernand
Hello, We are sorry for this delivery anomaly on the part of SEUR. We have just contacted you to help you :) Hello, Camille Petit-Fernand
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Wolfgang
Rating: 3 out of 5
Unfortunately, my first order did not arrive. After I contacted them, they sent me a second sheet of name labels. Fortunately, this one arrived and the stickers are great. Thank you very much for your helpfulness and quick response.
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Response from Petit-Fernand
Hello, thank you for your message. We are pleased that we were able to help you. ?? Have a nice day, Elise, EsIstMeins
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Client
Rating: 1 out of 5
I absolutely did not receive the labels in time! So I didn't get them back
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Response from Petit-Fernand
Hello Céline, We're sorry to hear that your order arrived late at your selected delivery point. We hope your next experience with C-MonEtiquette will be better. Have a nice day, Elise, C-MonEtiquette
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Guillou
Rating: 2 out of 5
I selected a gourd on the site because it had a spout rather than a straw. It was this feature that motivated my purchase! I had carried out the necessary checks to ensure that the product corresponded to what I needed (reading the specifications, questioning your site's AI). The product is not faulty, but it does not correspond to the specifications indicated.
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Response from Petit-Fernand
Hello Lorelei, Thank you very much for your feedback. We have taken your comment into account and passed it on to the relevant department. In the future, we invite you to contact us directly by phone or e-mail if you have any doubts about one of our products. We're here to help and guide you through the purchasing process. ?? Good day, Elise, C-MonEtiquette Customer Service
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Saida
Rating: 3 out of 5
Delivery times are not respected.
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Response from Petit-Fernand
Hello Saida, We're sorry to hear that you had a bad experience with the delivery. Unfortunately, we have no influence on the postal service. We hope you enjoy your order. Have a nice day, Elise, C-MonEtiquette
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Florence V.
Rating: 3 out of 5
Fast delivery. Nice labels. The toiletry bag meets expectations, unlike the 2 laundry bags of questionable quality.
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Response from Petit-Fernand
Hello Florence, Thank you very much for your feedback. We are sorry to see that your order did not fully meet your expectations. Please do not hesitate to send us an e-mail with photos to explain the problem. ?? Have a nice day, Elise, C-MonEtiquette
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CéLINE B.
Rating: 1 out of 5
I'm asked for my opinion even though I still haven't received my order, 6 days late! No information from the site. But I know I'll receive it, because I always give in like that.
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Response from Petit-Fernand
Hi Céline, We're sorry you haven't received your order yet: it was shipped on 12/27/2024 by La Poste ? an order confirmation and a shipping confirmation were sent to you by e-mail. We have just contacted you. Have a nice day, Elise, C-MonEtiquete
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Marina S.
Rating: 3 out of 5
In principle, the two drinking bottles look very high quality. Unfortunately, the lid of one of them has already broken off at the hinge. My little daughter dropped the bottle. However, I would have thought that it would be able to withstand this. A replacement would be nice. Carbonated drinks splash around when you open it. But then they don't get into the bottle.
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Response from Petit-Fernand
Hello, As agreed in our email exchange, we are already sending you a new cork. However, please read the product description on our website. Carbonated drinks are not suitable for this drinking bottle. Have a nice day, Elise, EsIstMeins
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Marga
Rating: 3 out of 5
The labels come off in the first wash and are well ironed and well attached to the garment.
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Response from Petit-Fernand
Hello, Thank you for leaving us a comment. Your tags should not come off like this ! We have just contacted you to help you with this situation. We remain available for anything. Good day, Camille Petit-Fernand
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Stéphanie P.
Rating: 4 out of 5
I have already ordered several times and I am always so satisfied?
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Response from Petit-Fernand
Hello, Thank you very much for expressing your satisfaction with the service you received. Your comment is appreciated and heard by our entire team. We wish you an excellent day. ???? Elise, C-MonEtiquette
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Nancy C.
Rating: 3 out of 5
Lovely labels and easy to order. Unfortunately some are not easy to remove from housing and the top plastic film tore off.
Response from Petit-Fernand
Hello Nancy, Thank you for reaching out to us! Our customer service team will contact you shortly to assist you. Best regards, Chiara Petit-Fernand ??
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valerie
Rating: 4 out of 5
speed correct product
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Response from Petit-Fernand
Thank you very much for your message. We are delighted that you like our products? Have a nice day, Elise, C-MonEtiquette
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Coralie M.
Rating: 4 out of 5
Great quality. Arrives quickly and can be used straight away.
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Response from Petit-Fernand
Hello, Thank you very much for expressing your satisfaction with the service you received. Your comment is appreciated and heard by our entire team. We wish you an excellent day. ???? Elise, C-MonEtiquette
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Elfe
Rating: 1 out of 5
Did not receive the delivery. Money was refunded
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Response from Petit-Fernand
Hello, We are sorry that you had a bad experience with the delivery. Have a nice day, Elise, EsIstMeins
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B.G.
Rating: 1 out of 5
Unfortunately my order never arrived
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Response from Petit-Fernand
Hello, we are sorry that you have not yet received your order. We have contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Francis
Rating: 4 out of 5
Good product. Fast shipping
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Response from Petit-Fernand
Hello, thank you for your comment, which makes us very happy. ???? Lovely day to you, Elise, C-MonEtiquette
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AXELLE B.
Rating: 4 out of 5
I'm not giving you 5 stars because of the delivery (see previous review), but I've now received my order and we're delighted! The quality is top-notch and the products look very good. My daughter is over the moon. You can order with your eyes closed, but be sure to order in advance.
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Response from Petit-Fernand
Hello, Thank you for your comment, we are very pleased with it. We're sorry, however, that delivery took longer than expected. ???? Have a nice day, Elise, C-MonEtiquette
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Dominique. R.
Rating: 4 out of 5
Easy to use website, fast delivery
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Response from Petit-Fernand
Hello, It's a pleasure to read your message. Thank you for choosing us. Beautiful day, Elise, C-MonEtiquette
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EMILIE K.
Rating: 3 out of 5
This isn't the first time I've ordered labels, but it is the first time I've been disappointed with the colors. I placed two different orders and was disappointed with both. The coral pink presented in the colors is much more orange in real life, and the sage arrived bottle green... In short, I find that the initial colors don't reflect the final result.
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Response from Petit-Fernand
Hello Emilie, Thank you very much for your feedback. There may indeed be a slight variation in color between the rendering on your screen and the final rendering. Don't hesitate to send us an e-mail with photos so that we can have more details. We wish you a pleasant day, Elise, C-MonEtiqutte
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Cindy
Rating: 3 out of 5
I'm happy with the labels, they're very pretty and hold up well. On the other hand, I bought two bottles and I'm very disappointed because they're expensive and there are no stickers left on the bottle and the same goes for the first name, which I washed just a few times and not in the dishwasher... I recommend the labels, but not the bottles.
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Response from Petit-Fernand
Hello Cindy, Thank you for your feedback. However, we would like to draw your attention to the fact that our bottles are personalized using sublimation printing. They are not self-adhesive labels. We invite you to send us photos by e-mail so that we can assess the problem. Have a nice day, Elise, C-MonEtiquette
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Audrey
Rating: 3 out of 5
Good product, but difficult to clean the seal. If fruit juice is used, mushrooms cannot be removed.
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Response from Petit-Fernand
Hello Audrey, We're sorry to hear about your feedback. We recommend that you use a brush or soft cleaning element to clean your gourd as thoroughly as possible. Don't hesitate to send us an e-mail with photos so that we can help you further. Have a nice day, Elise, C-MonEtiquette
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Damien D.
Rating: 4 out of 5
Good quality and choice of motifs. A bit of a shame that the labels aren't smaller, because for children it's coarse on the clothes. More copies in smaller format would be perfect.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We have taken note of your comment and will pass it on to our teams. Have a nice day, Elise, C-MonEtiquette
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AXELLE B.
Rating: 1 out of 5
I receive an e-mail asking for my opinion, but more than 20 days after ordering (priority shipping) I still haven't received it... My daughter will now return to school without her water bottle, Lunch box and labelled clothes...
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Response from Petit-Fernand
Hello, We are very sorry, your order is currently being delivered by the carrier. We have just set up a refund for your delivery costs. Have a nice day, Elise, C-MonEtiquette
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Lara
Rating: 4 out of 5
The labels are really very nice and the price is good. However, although I followed the instructions, some came off slightly after a few washes
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Response from Petit-Fernand
Good morning, We are so glad you enjoyed your purchase! Your satisfaction means a lot to us! ?? Regards, Chiara, Petit-Fernand
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Marianna
Rating: 4 out of 5
The labels did not arrive but I was quickly given a refund. I appreciate the fairness.
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Response from Petit-Fernand
Buongirno, Your support inspires us every day! We thank you for your kind words! ?? Cordially, Chiara, Petit-Fernand
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