Reviews Petit-Fernand : Discover customer reviews from petit-fernand.co.uk (Page 44)

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Anne-Sophie O.

Published on 06/03/2025 à 11h32 following a purchase from 19/02/2025

Quite complicated to peel off, but otherwise the result is too much

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Stéphanie V.

Published on 06/03/2025 à 11h27 following a purchase from 19/02/2025

CLEAR

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Nadia S.

Published on 06/03/2025 à 07h44 following a purchase from 18/02/2025

Parcel never received despite payment for Chronopost. No apologies from customer service.

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Response from Petit-Fernand Published on 06/03/2025

Hello Nadia,

We are very sorry that your order did not reach us. I can confirm that your money has been refunded. We hope to see you again on a future occasion 😊

Have a nice day,
Camille C-MonEtiquette

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Sonia A.

Published on 06/03/2025 à 07h16 following a purchase from 18/02/2025

Very good but they arrived a little bent

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Julie P.

Published on 05/03/2025 à 16h15 following a purchase from 16/02/2025

Satisfied

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Raphaëlle D.

Published on 05/03/2025 à 14h34 following a purchase from 18/02/2025

Hard-to-peel labels

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Response from Petit-Fernand Published on 06/03/2025

Hello Raphaëlle,

Thank you for letting us know about the problem with your labels.
They should not be difficult to remove from your stand. We've just contacted you to help you as soon as possible :)

Have a nice day,
Camille C-MonEtiquette

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Michele C.

Published on 04/03/2025 à 17h25 following a purchase from 17/02/2025

OK all's well

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Lucia R.

Published on 04/03/2025 à 17h23 following a purchase from 07/02/2025

Many days have passed and I still don't receive the order, very late

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Response from Petit-Fernand Published on 05/03/2025

Good morning Lucia,

We are very sorry to hear that you have not yet received your order. We have not received any complaints from you previously, but we will endeavor to contact you directly to help you resolve the situation as soon as possible.

We thank you for your patience and remain available for any other needs.

Sincerely,
Clare, Petit-Fernand

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Pascal H.

Published on 03/03/2025 à 18h43 following a purchase from 10/02/2025

The labels are very difficult to remove

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Response from Petit-Fernand Published on 04/03/2025

Hello Pascal,

We're sorry to read your comment.
It's not normal for your labels to be difficult to remove from your notebook.

Our customer service has just contacted you to help!

Have a nice day!
Camille C-MonEtiquette

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Peggy P.

Published on 03/03/2025 à 17h03 following a purchase from 16/02/2025

So far I haven't received my order and after a reply from the after-sales service saying it would arrive before March 1st, it's now the 3rd and still nothing. And no message to keep me informed as previously mentioned in a more than unsatisfactory e-mail. My niece recommended you, but I don't think so!

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Response from Petit-Fernand Published on 04/03/2025

Hello Peggy,

We are very sorry that your order has not yet arrived.
We have just contacted you to help you in this situation.

Have a nice day,
Camille C-MonEtiquette

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Lina V.

Published on 03/03/2025 à 17h03 following a purchase from 06/02/2025

The quality is okay, but it differs from the online preview, so I'm not satisfied.

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Response from Petit-Fernand Published on 04/03/2025

How do you do?
Thank you for your feedback. Could you please get back to us and explain why you are not satisfied with the preview? I would be delighted to hear your opinion.
Have a nice day,
Customer service EsIstMeins

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Magali C.

Published on 03/03/2025 à 08h51 following a purchase from 15/02/2025

Very good

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Response from Petit-Fernand Published on 03/03/2025

Dear Magali,

Thank you very much for your positive review and for rating C-Monetiquette. We are delighted that you found our service to your satisfaction. Please do not hesitate to come back to us if you have any suggestions or specific needs, we would be delighted to help you further.

Best regards,
The C-Monetiquette team

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Alexandrine R.

Published on 02/03/2025 à 13h50 following a purchase from 15/02/2025

After 2 days the labels peel off at the first wash - very disappointed

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Response from Petit-Fernand Published on 03/03/2025

Hello Alexandrine,

I'm sorry to read your message.
Our labels are normally designed to withstand washing. It is therefore not normal for your labels to come off like this.

We hope that the solutions proposed by our customer service are suitable for you 😊

Have a nice day,
Camille C-MonEtiquette

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Edgard V.

Published on 01/03/2025 à 10h56 following a purchase from 14/02/2025

C'est top

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Jean Claude G.

Published on 01/03/2025 à 09h50 following a purchase from 11/02/2025

Fast delivery

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Catherine B.

Published on 01/03/2025 à 06h53 following a purchase from 13/02/2025

Order not collected

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Response from Petit-Fernand Published on 03/03/2025

Hello Catherine,

We are sorry to read your message.

We have just e-mailed you several solutions to help you as quickly as possible in this situation. 😊

Have a nice day,
Camille C-MonEtiquette

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Celine M.

Published on 28/02/2025 à 12h24 following a purchase from 07/02/2025

A little small but very pretty. Delivery problem though.

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Anne-Séverine R.

Published on 28/02/2025 à 05h41 following a purchase from 12/02/2025

Nice design, but too small in my opinion. Not convinced by the fact that you only have to stick them on the labels, fortunately they also stick directly on the clothes.

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Response from Petit-Fernand Published on 28/02/2025

Hello Anne-Séverine,

Thank you for your comment.
Our self-adhesive clothing labels can be applied to existing labels on your clothes for optimum hold. Once they've been applied in this way, they'll stand up to many washes :)

Have a nice day,
Camille C-MonEtiquette

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Audrey R.

Published on 27/02/2025 à 19h23 following a purchase from 12/02/2025

Delivery a little long

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Response from Petit-Fernand Published on 28/02/2025

Hello Audrey,

We're sorry to hear that the delivery of your order has been delayed.
We hope, however, that the products received meet your expectations! 😊

Have a nice day,
Camille C-MonEtiquette

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Ines S.

Published on 27/02/2025 à 09h52 following a purchase from 11/02/2025

The labels are beautiful and have arrived! On the other hand, I'm a bit disappointed with the rendering, as several of them peeled off after just one wash.

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Response from Petit-Fernand Published on 28/02/2025

Hello Ines,

Thank you for your feedback.
It's not normal for your labels to come off in the first wash. They're designed for long-term resistance.
Our teams have just contacted you to help you as soon as possible. 😊

Have a nice day,
Camille C-MonEtiquette

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Sandra W.

Published on 27/02/2025 à 08h28 following a purchase from 12/02/2025

Good product, fast delivery

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Response from Petit-Fernand Published on 27/02/2025

Hello Sandra, thank you very much for your positive feedback. We are delighted to hear that you are satisfied with our product and the speed of delivery. Your satisfaction is our priority, and we hope to see you soon on our "C-Monetiquette" site.

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Matthieu G.

Published on 26/02/2025 à 20h24 following a purchase from 09/02/2025

A little expensive but the result is top notch, well presented in a small booklet.

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Response from Petit-Fernand Published on 27/02/2025

Hello Matthieu,

Thank you very much for your positive feedback! We are delighted that you have appreciated the quality of our product presentation. We are taking into account your remark concerning the price in order to constantly improve our offers. Please come back to us if you have any other suggestions!

Best regards,
The C-Monetiquette team

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Aminata R.

Published on 26/02/2025 à 11h28 following a purchase from 10/02/2025

Labels don't fit

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Response from Petit-Fernand Published on 26/02/2025

Hello Aminata,

We're sorry to read your message.
It's not normal for your labels to come off, as they are designed to last over time.
The quality of our products is our priority! We have contacted you to help you as soon as possible.

Have a nice day,
Camille C-MonEtiquette

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Chantal C.

Published on 26/02/2025 à 11h03 following a purchase from 11/02/2025

Nice labels, but very small, contrary to the appearance on the presentation paper.

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Response from Petit-Fernand Published on 26/02/2025

Hello Chantal,

Thank you for your feedback.
We are sorry that the size of your labels does not correspond to your expectations. We try to provide as much detail as possible on our site (size, shape...) so that you can get a better idea of the final result.
We value your feedback!

Have a nice day!
Camille C-MonEtiquette

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Aline C.

Published on 25/02/2025 à 22h14 following a purchase from 10/02/2025

I'm used to buying these labels, and I've never had a problem, but it's the last time I ordered labels that I've lost at least half of my order.

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Response from Petit-Fernand Published on 27/02/2025

Hello Aline,

Thank you for your feedback and our telephone conversation.
We're sorry about the problem with the cutting of your labels and hope that the replacement labels we're sending you this time meet your expectations 😊

Have a nice day,
Camille C-MonEtiquette

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Corinne M.

Published on 25/02/2025 à 14h10 following a purchase from 10/02/2025

Fine

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Response from Petit-Fernand Published on 27/02/2025

Dear Corinne,

Thank you very much for your positive review of our "C-Monetiquette" website. We are delighted that you are satisfied with our service. Please let us know if you have any suggestions on how we can make your experience even better. We look forward to welcoming you back!

Best regards,
The C-Monetiquette team

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Elsa G.

Published on 25/02/2025 à 07h09 following a purchase from 30/01/2025

It is nefarious your page you advertise free shipping when then you send it to a point pack does not arrive home on top they lost my labels do not solve anything. And when they try to see their mistake they make it again sending it to another point to go pick it up when you should send it directly to the mailbox at home is supposed purchases over 20€ is free but not one leaves 24€ and what I get is to go pick it up where they say I do not think I will stop buying from them and recommend them.

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Response from Petit-Fernand Published on 25/02/2025

Hello Elsa,

I am sorry that the delivery methods offered did not meet your expectations.
We offer delivery to a SEUR collection point from 19€ as indicated on our website. Then you have home delivery also available with SEUR.
We are sorry if this has caused confusion 😔.

Good day,
Camille Petit-Fernand

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Katharine T.

Published on 24/02/2025 à 21h31

I ordered what I thought were stickers for clothing. They took a long time to arrive, were too big to fit on clothing labels and when they came unstuck from clothing labels after one wash, I contacted the company to complain. They requested a photograph which I sent and they did not respond. When I chased this up they said that I had bought the wrong stickers - stickers intended for objects. I would never knowingly have spent £12 on stickers for objects. The inside cover of the booklet doesn't mention stickers for objects - only stickers for clothes. The customer service person acknowledged how confusing the website was but did not replace the order with clothing stickers. They offered a 20% off code instead. I don't think this is adequate. I note that the website is now clearer about labels for objects vs clothing and that a banner at the top states delivery is delayed. I will not be using this company again when faster delivery, better value stickers that actually stick and are clearly marketed are available from other companies.

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Response from Petit-Fernand Published on 25/02/2025

Hi Katharine, Thank you for your feedback, and we're truly sorry to hear about your dissatisfaction. As we mentioned in previous emails, the stickers you ordered were intended for objects, which was clearly specified on our website and in the order confirmation email you received. While we recognize that the order did not meet your expectations, we did offer a 20% discount code as a goodwill gesture, even though the mistake was not on our part. We always strive to provide the best service, and we're grateful for your understanding. Should you have any other questions or need further clarification, please don't hesitate to contact us directly. Best regards, Chiara, Petit-Fernand

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Mrs R.

Published on 24/02/2025 à 10h48

Bought these to place on my granddaughters clothes when she is attending nursery

Response from Petit-Fernand Published on 25/02/2025

Hi Maureen! ?? We're so glad you had a great experience with us! Thanks for sharing! ?? Chiara, Petit-Fernand

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1000703338

Published on 23/02/2025 à 17h46

Excellent quality - top customer service

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M.s.

Published on 23/02/2025 à 17h05

It is now the 2nd time that my order did not arrive and I only got my money back thanks to Paypal buyer protection.

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Response from Petit-Fernand Published on 24/02/2025

Good afternoon, We are here to help you too. Please contact us next time before you contact PayPal. Have a nice day, Elise, EsIstMeins

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Jean-Pol P.

Published on 23/02/2025 à 16h53 following a purchase from 08/02/2025

Shipment received too late. We had to hand-mark Mom's clothes when she went home.

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Response from Petit-Fernand Published on 25/02/2025

Hello Jean-Pol,

We are very sorry that your order arrived too late.
We hope, however, that the product you received meets your expectations.

Have a nice day,
Camille C-MonEtiquette

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Rachel

Published on 23/02/2025 à 16h23

The stickers lastest 2 washes maximum. Such a shame for how much they cost to be completely wasted so quickly.

Response from Petit-Fernand Published on 25/02/2025

Hi Rachel, We're really sorry to hear about your experience. We haven't received any previous complaint from you, otherwise we would have assisted you right away. We'll reach out to you shortly to resolve this issue. Best regards, Chiara, Petit-Fernand

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Françoise G.

Published on 23/02/2025 à 11h39 following a purchase from 08/02/2025

I simply order fabric labels to sew on and receive paper labels to glue on.

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Response from Petit-Fernand Published on 25/02/2025

Hello Françoise,

We're sorry for the confusion. We don't offer sew-on labels on our website.
For garments, however, you can find our iron-on labels or our self-adhesive garment labels, which you can stick onto existing labels.

Have a nice day,
Camille C-MonEtiquette

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Maeva

Published on 23/02/2025 à 10h15

The design starts to crumble after 3 weeks of use. And this despite hand-washing only.

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Response from Petit-Fernand Published on 26/02/2025

Hello Maeva, Thank you for informing us of this problem. We hope that the solution proposed in our exchanges will suit you :) Have a nice day, Camille C-MonEtiquette

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Eva D.

Published on 22/02/2025 à 12h49

Order still pending... To this day, I still haven't received my order. It's been almost 1 month... What a shame! I do not recommend this site.

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Response from Petit-Fernand Published on 26/02/2025

Hello Eva, I'm very sorry to hear that you haven't received your order. To help you as soon as possible, we have just contacted you to propose a solution. Have a nice day, Camille C-MonEtiquette

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Chloé F.

Published on 22/02/2025 à 08h24 following a purchase from 06/02/2025

The labels are very pretty! But the parcel was damaged and so were some of the labels.

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Response from Petit-Fernand Published on 25/02/2025

Hello Chloé,

We are very sorry that your order arrived damaged.
We have just contacted you to help you as soon as possible.

Have a nice day,
Camille C-MonEtiquette

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Mrs L.

Published on 20/02/2025 à 22h40

At first I was sent the wrong labels,but as soon as I notified them,they sent the correct ones. Havent used them yet,but they look great.

Response from Petit-Fernand Published on 21/02/2025

Hi Lynne, we're thrilled to hear you're happy with your purchase! Thank you for sharing. ?? Best regards, Chiara, Petit-Fernand

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Lydie L.

Published on 19/02/2025 à 11h45

Super boxes, a little small but very good quality

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Caroline T.

Published on 19/02/2025 à 10h42

Package not received .

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Response from Petit-Fernand Published on 19/02/2025

Hello Caroline, I'm sorry to read your message. We have just contacted you to help you in this situation? Have a nice day, Camille C-MonEtiquette

Customer reviews of Petit-Fernand

Summary of reviews

Reviews 1, 2, 3 and 4 stars