The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I ordered on September 12, the package never arrived. Meanwhile, I paid--what more can I say????
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Response from Petit-Fernand
Dear Besmira, Thank you for sharing your experience with us. We are sorry to learn that your package has not yet reached you. We could not find a message from you with a complaint, and we assure you that we would have done our best to help you sooner. We will make sure to contact you as soon as possible to understand the situation and find a solution to your problem. We thank you for your patience and apologize for the inconvenience. Clare, Petit-Fernand
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Suzanne S.
Rating: 1 out of 5
New customer (following a friend's recommendation): 1st order: well received and compliant, but payment by credit card debited twice, and customer service wants nothing to do with it, despite the supporting documents provided!
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Response from Petit-Fernand
Hello, Thank you for your feedback. According to exchanges with my colleague, no double payment has been found. The accounting department has indeed done some research, but to no avail. Please contact your bank. Have a nice day, Elise, C-MonEtiquette
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Isabelle P.
Rating: 4 out of 5
Order lead time longer than expected.
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Response from Petit-Fernand
Hello, Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family!?? Have a nice day, Elise, C-MonEtiquette
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Claudie B.
Rating: 3 out of 5
My first order was a success with labels that you put on with the iron. The second order, on the other hand, I received labels to stick on the clothes, and I'm disappointed because my daughter is in a specialized institution and the clothes are washed, so I need labels that stick.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. However, after checking, you have received what you ordered, i.e. self-adhesive clothing labels. Have a nice day, Elise, C-MonEtiquette
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Beata
Rating: 1 out of 5
Disaster!!!! I have not received an order yet!!! Unbelievable !!! I am very dissatisfied!!!
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Response from Petit-Fernand
Hello, we understand your dissatisfaction, but we have no control over the postal service and therefore cannot be held responsible for delivery problems that are beyond our control. As a result of your complaint, we have sent you a new order at our expense. We hope that you will be satisfied with it. Have a nice day, Elise, EsIstMeins
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Natyboo
Rating: 3 out of 5
The labels are wonderful except for the thermoadhesive ones that peel off even if you follow the instructions for use, sometimes if you iron them again they last until the next wash. I always get the same thing and it's been a few years since the quality is not the same but it's worth it for the rest of the labels.
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Response from Petit-Fernand
Hello, We are sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, Petit-Fernand
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NC
Rating: 4 out of 5
Very good , shipping a little long.
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Myriam
Rating: 1 out of 5
I never received my order, I contacted them and they sent it again but I haven't received it either and after 15 days I am now waiting for a refund. The strange thing is that there has been no way to track the order.
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Response from Petit-Fernand
Hello, You have opted for standard delivery, which does not allow you to have a tracking number for your order. Also, unfortunately we have no influence on the postal service. My colleague reimbursed you the amount 7 days ago and the reimbursement will reach your account within 10 days. Have a nice day. Elise, Petit-Fernand
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Debora D.
Rating: 4 out of 5
The labels are well made, stick well and do not come off. Delivery was made on time.
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Rio
Rating: 4 out of 5
fast delivery and practical for children
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Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
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Sokhna
Rating: 4 out of 5
Very satisfied with the quality and design
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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EHK
Rating: 4 out of 5
Excellent after-sales service!
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Response from Petit-Fernand
Hello, Thank you very much for ordering from us. We are delighted to see that you like your order. Good day, Elise, C-MonEtiquette
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Jenny
Rating: 4 out of 5
I think the stickers are great, they hold very well as far as I can tell so far and my daughter loves them.
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Response from Petit-Fernand
Hello, thank you for your comment. ?? Have a nice day, Elise, EsIstMeins
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Marian
Rating: 4 out of 5
Fast and good service
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Response from Petit-Fernand
Hi, your feedback has made our day! Thank you for your support! Regards, Chiara, Petit-Fernand
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Pam B.
Rating: 4 out of 5
Simple to order, plenty of choice. Took about 10 days to arrive.
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Invité
Rating: 2 out of 5
It arrived very late, later than indicated on the order.
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Response from Petit-Fernand
Hello, We are sorry for the delay in delivery. However, we hope you like our products ! Good day, Camille Petit-Fernand
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Roberto F.
Rating: 1 out of 5
The delivery was never there
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Response from Petit-Fernand
Good morning Roberto, I sincerely apologize for the inconvenience you encountered. ?? Our support team will be in touch with you shortly to help you. Chiara, Petit-Fernand
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Laura A.
Rating: 1 out of 5
Order never received. I was disgusted. I did get my money back and customer service was very responsive.
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Response from Petit-Fernand
Hello, We're sorry to hear about your delivery problems. We hope that you have received your refund. Have a nice day, Elise, C-MonEtiquette
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Mina. A.
Rating: 1 out of 5
Order issued on August 15, September 15 I had still received nothing and on the site no information on this order, no tracking. On September 17 I requested a refund for this order. I was reimbursed without explanation. I'm disappointed, it's the first time cmonetiquette has done this. Too bad!
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Response from Petit-Fernand
Thank you for your feedback. Unless we are mistaken, you contacted our customer service department on September 21st and, following our proposed solutions, you requested a refund for your order. This was carried out on September 23rd. Have a nice day, Elise, C-MonEtiquette
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ESTEFANIA
Rating: 3 out of 5
All very good except the shipping service. It took me a month to arrive! The customer service girl was very professional, friendly and responsive.
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. However, we hope that your order met your expectations. In any case, our customer service was happy to help you. Have a nice day, Elise, Petit-Fernand
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Seyma
Rating: 1 out of 5
I have already contacted customer service by e-mail. Unfortunately no help. I'm not at all happy with the labels this time!
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Response from Petit-Fernand
Hello, After checking, we have not received an email from you. We contacted you a few minutes ago to find a solution. Have a nice day, Elise, EsIstMeins
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Lourdes
Rating: 1 out of 5
They confirmed me that there was no product that I had bought a few weeks later, three weeks later I modified the option and they sent it to me wrong, the solution was that they sent me some stickers to replace the ones that came with the tupper bought and my surprise was that they did not send them to my home but to the collection point, now they have returned it to the post office and I am waiting for them to have the decency to send them to my home.
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Response from Petit-Fernand
Hello, Thank you for your comment. Indeed, our customer service has sent your order to the address you confirmed in the email exchanges. Have a nice day, Elise, Petit-Fernand
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Estelle M.
Rating: 3 out of 5
Good, fast
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Response from Petit-Fernand
Hello, Thank you very much :) Good day, Elise, C-MonEtiquette
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Charlotte B.
Rating: 2 out of 5
I used to order labels for my children every year, but this year I'm disappointed with the delivery. It was billed (a not inconsiderable price for a simple envelope) and not delivered to the requested collection point, but to the other end of the neighboring town.
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Response from Petit-Fernand
Hello, thank you for your feedback. You have opted for delivery to a relay point, which is indeed charged 3.90 . We are sorry that Chronopost did not deliver it to the desired location. Please contact them for more information. Have a nice day, Elise, C-MonEtiquette
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CHRISTELLE
Rating: 1 out of 5
Very disappointed with the water bottle, after a month of use at the kindergarten, the bottle is already all dented, the unicorn design is half gone as well as my daughter's first name. For the price, I thought I'd get better quality.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. We have just contacted you to find a solution. Have a nice day, Elise, C-MonEtiquette
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Agnieszka P.
Rating: 4 out of 5
Very good, only the stickers fall off after a while.
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Response from Petit-Fernand
Hello, thank you for your review. We are very sorry that our products are causing you problems. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Corinne P.
Rating: 4 out of 5
Nice products and fast delivery
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Response from Petit-Fernand
Hello, Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family!?? Have a nice day, Elise, C-MonEtiquette
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Valeria
Rating: 1 out of 5
I don't have my order. Since there were failures in the delivery issue and I am still waiting for my money back.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. The refund request was made 4 days ago. However, the money does not arrive immediately to your account. It is first processed by your bank. We hope you will receive it very soon. Have a nice day, Elise, Petit-Fernand
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Tanja
Rating: 2 out of 5
It took about 3 weeks for the stickers to arrive. School had already started. Too bad.
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. Unfortunately, we have no control over the postal service. However, we hope you enjoy your order. Have a nice day, Elise, EsIstMeins
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Davassi C.
Rating: 1 out of 5
Labels never received
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Response from Petit-Fernand
Good morning Chiara, I am sorry for the negative experience you had. ?? Our customer service team will be in touch to provide the support you need. Chiara, Petit-Fernand
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Siria
Rating: 1 out of 5
They lost my order, reshipped it to me and a month later it still hasn't arrived.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. However, on October 8, you confirmed to me by email that your order had been delivered. Have a nice day, Elise, Petit-Fernand
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Guerzoni J.
Rating: 1 out of 5
I never received my order even though it shows as delivered
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Response from Petit-Fernand
Good morning Jennifer, I sincerely apologize for the inconvenience you encountered. ?? Our support team will be in touch with you shortly to help you. Clare, Petit-Fernand
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Elisabet
Rating: 1 out of 5
it does not hook well at all. very dissatisfied. i have had to iron it many times and still.... bad!
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Response from Petit-Fernand
Hello, It shouldn't be too difficult to stick your hot melt labels. We have just contacted you to help you :) Hello, Camille Petit-Fernand
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Privat P.
Rating: 1 out of 5
Unfortunately, the product did not help us
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Response from Petit-Fernand
Good afternoon, We have just contacted you to get more information about this. Have a nice day, Elise, EsIstMeins
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Ainhoa
Rating: 3 out of 5
The labels to stick on clothes are of the same quality as those I ordered previously. However, the labels for shoes are of lesser quality and I'm disappointed. I don't think they'll stick to the soles as well as the previous ones.
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Response from Petit-Fernand
Hello, thank you for your feedback. Don't hesitate to let us know what you think of our labels, we're always interested in constructive feedback. Have a nice day, Elise, C-MonEtiquette
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Estefania
Rating: 1 out of 5
At the first wash of the pants, in cold water, the sticker peeled off. I don't buy any more. On top of that, you sent them to me super late.
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Response from Petit-Fernand
Hi Estefania, Your labels should not peel off with washing. We have just contacted you to help you :) Hello, Camille Petit-Fernand
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Fra
Rating: 4 out of 5
I liked the variety of designs and colors. The stickers stick very well to fabrics and objects. On the other hand, I found the pencil stickers less sticky; they peel off to the side.
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marta
Rating: 4 out of 5
The purchase process went well and the delivery times were good, but the exact delivery date was not clear.
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MARIA E.
Rating: 4 out of 5
Easy-to-order products. Untraceable shipping
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De C.
Rating: 4 out of 5
Lacks shipping tracking even in the cheapest version
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