Customer reviews of Petit-Fernand

I made a purchase on September 4 or 5 and to this day I have not received my order !!!!!!. I will never come back. To buy lousy service !!!!!

The labels are really strong and durable, beautiful colors and lovely designs. Unic or "but", I have been ordering labels for several years and it would be nice to find some seasonal themes and a few more patterns .

It never happened but for the first time the labels came late and wrong too, there was just another name.

Delivery time far too long for labels with just a first name

I find that the labels stick badly sorry

Unfortunately, I received 2 envelopes of labels from 2 different children, neither of which matched the name I ordered. At least the refund was prompt

I placed my order on August 17 and it is just today October 7 when I receive it by post. Other years they sent to the Canary Islands without problem and it was a normal shipment without problems. This year they only allowed point of collection. The surprise is that after a while I find out that it has been returned due to delivery problems at the pick up point without giving me notice. I live right next to that store. I complained and they sent it to my home but it took a long time. Unfortunately you do not offer a good shipping service at this time and I will not repeat my experience with you. My labels arrived a month after the start of school and there is much more choice on the market.

Good quality labels and fast shipping. Too bad I didn't get the free sticker in the pouch like another mom (girlfriend) did when we ordered our labels at the same time But I'll keep ordering

Delivery is little bit late. Make delivery little faster then it will be great

Pretty, high-quality labels I've been buying them for almost 5 years now!

Hello, I have not yet received my order. It is supposed to be shipped on 19/09/2024.

Has not arrived

Significant shipping costs and had to pay an additional 20 euros for customs clearance (for delivery in Luxembourg). Manufactured outside the EU, information not transparent

I was waiting for the labels to start school but they never arrived

The delivery time of 2 weeks is very long. Actually too long. Perhaps this is due to the French postal service. The labels themselves are good, durable and recommendable, so it was the second order.

Label too small ... difficult to hold after several washes ... disappointing

I purchased the water bottle to match the snack holder, they are really very nice and look quality. The only flaw is the very strong internal smell of the water bottle, despite having washed it with dish detergent, baking soda and vinegar.

The labels never arrived

I never received them nor did I receive a refund!!!

very nice sticker stickers

Ordered early September--never arrived.

we had not received the shipment and you promptly arranged for a second shipment!

Product is good but delivery is unnecessarily long

I never received my package, it was nowhere to be found at the relay store. I don't know what happened.

Satisfied with the product, a little less satisfied with the delivery time

I have already purchased and they have nice labels but very distressed customer service who gave me feedback about three days after I wrote in that I did not receive them. They probably had a sales boom in September. They immediately proceeded with the refund. Recommendation.

The company should improve the delivery time! In my case they were a little long!

I have always ordered from you and have always been fine, but this last order never arrived, it will depend on the courier and not on you, but I did not receive anything. Pleasantly surprised, after this notice, the team of petit Fernand contacted me again to offer to send back my order or receive a refund, I chose to have the order because we have always had a great time with their labels! Thanks to the professionalism and seriousness of the company!

Delivery takes an extremely long time (10 days) Response to complaint comes very quickly, the promised replacement has still not arrived (just over 1 week)

Very good labels, easy to stick on and won't move in the wash!

I've stuck the name stickers on the clothes labels as it says to do and after 2-3 washes I've had to put new ones on as they have come off.

Excellent products and efficient after-sales service.

The envelope arrived quite damaged, fortunately the stickers were fine.

Unfortunately, the delivery took far too long. I was also not informed or kept up to date transparently. I had to ask where the order was. Too bad

The personalized gourd is of very poor quality, the paint peels off after a few days, the first name fades along with the cute little motifs, and now the cap has just broken. All marketing, no quality. Very disappointing

Excellent products

My order did not arrive

I wanted stick-on labels but I thought they were the iron-on ones I had already bought from you. Instead they came to me to stick on and on some fabrics they don't stick. For me the iron-on ones were more useful!

Great products. Good choice. Website easy to use. Delivery was slow.

My package was lost even though it appeared to be delivered, but promptly my order was reprocessed and arrived at its destination, free of charge.