The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I was three days late and, of course, not for the start of the course.
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Response from Petit-Fernand
Good morning, We are sorry to hear that the carrier was late in delivering your order. However, we hope that everything is to your liking as far as our products are concerned ! Good morning, Camille Petit-Fernand
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jen
Rating: 4 out of 5
Prompt delivery, simple easy to assemble designs with a sample screen that showed me what the combination I selected looked like. Good stickers that last a whole school year and countless washes yet still easy to remove when we were letting the item go. Sad to see after 2 cycles of purchase that this set didn't contain the usual third page of complimentary stickers. My older child uses it to personalise his things without using a name sticker :(
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Amel T.
Rating: 1 out of 5
Find the same 2 on Ali express
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Response from Petit-Fernand
Hello, thank you for your feedback. However, as we are concerned about the environment, we offer self-adhesive and iron-on labels using solvent-free inks and produced locally, which is not the case with Ali Express. What's more, we place great importance on transparency with our customers. Have a nice day, ? Elise, C-MonEtiquette
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Valeria
Rating: 1 out of 5
I never received the order even though the chronopost website shows it as delivered.
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Response from Petit-Fernand
Hello, We're sorry to hear that you've been experiencing delivery problems. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Manu
Rating: 4 out of 5
Very disappointed: I placed the order 3 weeks ago and still haven't received the labels. 2 weeks later: customer service sent me the labels again, which this time arrived and just as quickly. They were very kind and available?
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. Following your exchanges with our customer service department, your order has been sent again and at our expense to the relay point you selected during the order process. Have a nice day, Elise, C-MonEtiquette
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Enrique
Rating: 1 out of 5
The shipping was terrible, after sending it the first time to a collection point that was always closed, I tried to have it sent home, and they sent it to the same one again.... After 3 weeks I still can't pick it up.
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Response from Petit-Fernand
Good morning Enrique, We apologize for this late delivery. We see in the tracking that your order has been delivered. We hope everything is to your liking Good day, Camille Petit-Fernand
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ilham K.
Rating: 1 out of 5
Delivery too long Labels too big, too bulky Poor quality: they all came off after the 1st wash.
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Response from Petit-Fernand
Hello, We're sorry to hear that you had a bad experience with C-MonEtiquette. We take note of your comments. Have a nice day, Elise, C-MonEtiquette
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Donatella D.
Rating: 3 out of 5
I have never received the tags, but it is probably a frequent occurrence because they have a service that automatically when making a claim offers a refund.
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Response from Petit-Fernand
Dear Donatella, Thank you for contacting us. We apologize for the inconvenience encountered. We confirm that at the time of opening the complaint, you were offered two solutions and you opted for a refund. Remaining at your disposal, we send you our best regards. Clare, Petit-Fernand
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Sandie M.
Rating: 4 out of 5
Good product. Thank you
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Response from Petit-Fernand
Hello, Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family!?? Beautiful day to you, Elise, C-MonEtiquette
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Alina X.
Rating: 1 out of 5
I am disappointed with the quality of the new stickers I bought. They peel off after every wash so they are single-use. The stickers I ordered 2 years ago are still on my clothes and do not peel off, and the current ones I bought about a month ago fall off after the first wash at 30 degrees.
Response from Petit-Fernand
Hello, I am very sorry to hear that the quality of our product was unsatisfactory. We have just contacted you to propose a solution. Have a nice day, Elise, Petit-Fernand
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MMP
Rating: 2 out of 5
The delivery was a disaster! I chose a pick up point next to my house and they sent it to another one 30min walk away. In addition, the timetable information for the new pick-up point was wrong and I had to go twice.
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Response from Petit-Fernand
Hello, Thank you for informing us of this incident. We are sorry that it was difficult to pick up your package. However, we hope you like the products you received. Good day, Camille Petit-Fernand
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Marta B.
Rating: 4 out of 5
I find the products very good,so far they are holding up very well. I have purchased both thermo-adhesive and adhesive labels and they both work great
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Vale
Rating: 4 out of 5
Nice convenient fast enough, the only thing didn't give me the option on a label to choose the design and it automatically put me a unicorn but I have a male, otherwise all great
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Costa S.
Rating: 4 out of 5
Well made labels, received on time.
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Giulia
Rating: 4 out of 5
Accurate products
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Maica
Rating: 1 out of 5
Even when I call you are very nice and try to solve the problem immediately, it turns out that I still have not received my order. I don't know what to do anymore.... Maica SANTAPAU
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Response from Petit-Fernand
Good morning Maica, We are sorry for this delay in delivery. I see in the tracking of your order that it has already been delivered. I hope everything is to your liking Good day, Camille Petit-Fernand
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Mathilde
Rating: 1 out of 5
Extremely long lead times. Or I had a bug in my order and had to reorder...
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Response from Petit-Fernand
Hello, Following your call, we have sent your order a second time and at our expense so that you can enjoy your items. We hope they meet your expectations. Have a nice day, Elise, C-MonEtiquette
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Alice H.
Rating: 3 out of 5
I've been ordering my kids' labels from this site for a while now. The labels are very good, they stick pretty well and resist washing. But the only downside, for which I'm only giving 3 stars, is the delivery time! 10 days for delivery is particularly long. You don't want to run out at home, so anticipate your needs!
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. However, we hope you enjoy your order. ?? Have a nice day, Elise, C-MonEtiquette
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Rebecca C.
Rating: 4 out of 5
Lovely labels, just as I wanted them. Only gripe is they can be really hard to pull of the backing which can cause the protective layer to peel off. Otherwise very happy and they last long!
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Charlotte L.
Rating: 1 out of 5
Order not collected
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Response from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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C. P.
Rating: 3 out of 5
Good quality of products that I have been using for four years already. Less happy with the waiting time that lasted over fifteen days with free shipping.
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Response from Petit-Fernand
Dear Cristina, Thank you for your feedback and we are pleased to know that you appreciate the quality of our products. We are aware that waiting times can be a source of inconvenience and want to assure you that we are actively working to improve these aspects. Unfortunately, delivery delays are not directly our fault, but we are committed to doing our best to reduce shipping time. Your patience and understanding are very valuable to us. Clare, Petit-Fernand
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Diane
Rating: 4 out of 5
The labels are great however the delivery time (over 10 days from printing) is definitely long.
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Fissore F.
Rating: 2 out of 5
Time too long for delivery
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Response from Petit-Fernand
Good morning Federica, Thank you for your feedback regarding delivery times. We realize that mail delays can be an inconvenience and we apologize for any inconvenience. We would like to emphasize that delays are not directly our fault, but we are actively working with our shipping partners to improve service and reduce wait times. We appreciate your patience and understanding as we deal with this situation. If you have any further questions or needs, please do not hesitate to contact us. Clare, Petit-Fernand
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RAQUEL
Rating: 3 out of 5
The product very well, I had already made other orders before and very well, the transport bad, slow, the first shipment did not arrive and I had to send it back from petit
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Response from Petit-Fernand
Hello Raquel, Thank you for your comment. We are sorry for this delay in delivery and hope that everything is to your liking :) Good day, Camille Petit-Fernand
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Dr S.
Rating: 2 out of 5
It took two weeks for the stickers to be shipped and then I didn't even receive them. This caused a lot of inconvenience as I needed the stickers as soon as possible. I happily accepted a refund after contacting customer care about the failed delivery and they were helpful and efficient at dealing with my issue.
Response from Petit-Fernand
Hello Shaheen, We're terribly sorry about these issues with postal services. It should not take over two weeks to receive your order, even if it takes time to get through customs. We're happy to hear that customer services were able to issue a refund for you, and hope we'll see you again soon. Have a wonderful day!
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Pilar
Rating: 4 out of 5
I like the treatment and the quality of the product. The only problem was the delivery time of the delivery man, but Petit-fernand responded promptly and assumed the cost of shipping when the service was delayed.
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ELISABETTA B.
Rating: 3 out of 5
È il secondo ordine che passo, rispetto al precedente (2020) ho trovato che la qualità delle etichette sia peggiorata.
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Response from Petit-Fernand
Salve, La ringraziamo per il Suo feedback. La invitiamo a contattarci per fornirci i suoi commenti, che ci sono molto utili per migliorare il nostro servizio. Le auguro una buona giornata, Elise, C-MonEtiquette
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Mir F.
Rating: 4 out of 5
Intuitive site and fast delivery.
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Lucilla G.
Rating: 1 out of 5
Labels peel off after one wash
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Response from Petit-Fernand
Dear Lucilla, We apologize for the inconvenience encountered. We do not currently find any complaints registered in your name, but we will take action to contact you directly in order to better understand the situation and find an appropriate solution. We care about the quality of our products and your feedback is crucial to us. Clare, Petit-Fernand
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Alessandra M.
Rating: 4 out of 5
Very nice labels, very customizable and durable
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Trevisan G.
Rating: 2 out of 5
It is to improve the shipping too long time , on the other hand the staff on the customer service phone is very kind.
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Response from Petit-Fernand
Dear Giorgia, We sincerely thank you for your feedback. We apologize for the mishap regarding shipping time and understand how frustrating it can be. We are constantly working to improve our services and your comment is greatly valued. We are glad to hear that you had a positive experience with our customer service staff and thank you for bringing this to our attention. We will strive to do our best to optimize shipping timelines in the future. We hope to serve you better in the future. Clare, Petit-Fernand
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Céline W.
Rating: 1 out of 5
I never received my order
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Response from Petit-Fernand
Hello, We're sorry to hear that you've had delivery problems with your order. We have just replied to your email. Good day to you, Elise, C-MonEtiquette
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MAYUMI
Rating: 4 out of 5
The quality of the product is good but the delivery took much longer than usual, I even paid for express shipping and even then it didn't arrive quickly, it took more than 1 week and honestly it leaves much to be desired in that aspect.
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Federica
Rating: 2 out of 5
I ordered labels, they took a long time to arrive and were different in size than expected. Prices have risen a lot in recent years
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Response from Petit-Fernand
Good morning, Thank you for contacting us and reporting your experience. We apologize for any inconvenience caused by delivery delays and label sizes not meeting your expectations. We would like to inform you that our customer service team will contact you shortly to address the issue and find an appropriate solution. We are here to assist you and ensure your satisfaction. ?? Clare, Petit-Fernand
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Sarah B.
Rating: 3 out of 5
Really nice labels & fonts to choose from. Unfortunately, an iron on label fell off after washing an item just once. I'd prefer them not to feel as plastic & shiny also. The look is great though, especially being able to choose the same colour background as the item of clothing.
Response from Petit-Fernand
Hello, I am very sorry to hear that the quality of our product was unsatisfactory. We have just contacted you to find a solution. Have a nice day, Elise, Petit-Fernand
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Tindara P.
Rating: 4 out of 5
I don't give 5 stars for shipping, but the stickers are beautifully made
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Vanessa
Rating: 1 out of 5
Quite disappointed after 1 month I have not received my order and nobody says anything or answers.
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Response from Petit-Fernand
Hi Vanessa, Your order should have arrived by now. We are sorry for this situation. We have just contacted you by email to help you as soon as possible. Hello, Camille Petit-Fernand
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CollectPlus C.
Rating: 2 out of 5
Very happy at first. However, I have been using only stick-on labels for bottles or bags from the booklet so far. Now my daughter goes to school, I started using the ironed-on labels and the stick-on labels onto the actual garments label, and these don't stay! The first started to be wrinkly and eventually came off after a few washes, the latter also goes eventually after washes, but also can't cope with Napisan wash! What's the point! I feel like going back to old-fashion labelling and stitching fabric labels onto clothes. At least they would stay in place and can be removed when it's time to give away or sale! I'll stick to the stick-on labels for items only. Those are great!
Response from Petit-Fernand
Hello, We're very sorry you experienced this issue with the quality of your labels. Our iron-on labels should be of very good quality as well, so you must have received a faulty batch. We encourage you to contact our customer service so that they can have a replacement order sent out for you at our expense. Sorry for the inconvenience. Have a wonderful day!
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Alex
Rating: 3 out of 5
The labels never arrived, I claimed the refund and in about 5 days I got my money back, but we were very sad that they did not arrive because we thought they were beautiful.
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Response from Petit-Fernand
Hello, We are sorry you were not able to enjoy our products. We hope you will try again next time ! Good day, Camille Petit-Fernand
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MARTINA
Rating: 4 out of 5
Product as described. I had to wait several days but customer service responded promptly and was very helpful.
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