English 
V
Rating: 4 out of 5
Everything flawless except the long delivery time.
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 925 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 1, 2, 3 and 4 stars
Reset filtersO
Rating: 2 out of 5
The stickers the second time I washed the clothes they all came off, for nursery clothes it is a bit cumbersome.
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Response from Petit-Fernand
Hello, Thank you for writing to us. Your labels should not peel off and we have just contacted you by email to help you as soon as possible :) Hello, Camille Petit-Fernand
L
Rating: 3 out of 5
When I booked the order it was mentioned 7-10 days to get it . Only after I made payment later in week when I was following up on email I got to know it will b longer than the expected period and I left UK to travel back to my home country . I had to then arrange someone to pick it from sis in law and have it reach me and I eventually got it today
Appreciate this is updated upfront so customer can decide before paying . Now that I received the items all looks great , however on bottle I see there is some paint faded already when I took it from box which is shocking to see on new product
Response from Petit-Fernand
Hello, I am very sorry to hear that the quality of our product was unsatisfactory. We have just contacted you to find a solution. Have a nice day, Elise, Petit-Fernand
A
Rating: 2 out of 5
The products are of very good quality but the order has taken a month to arrive.
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Response from Petit-Fernand
Hello, Thank you for your message :) Despite the delivery, we are delighted that you like our products Good day, Camille Petit-Fernand
Z
Rating: 4 out of 5
The labels are practical. I recommend them.
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Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
G
Rating: 3 out of 5
Lots of choice in personalization, lots of items on offer, which is great, but the labels don't wash well (for those to be ironed on), or come off (for those to be stuck on), even though I wash at 30 degrees. It's a real shame.
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Response from Petit-Fernand
Hello, Thank you for your feedback. Please contact us so that we can suggest a solution. Have a nice day, Elise, C-MonEtiquette
V
Rating: 4 out of 5
Fast delivery, the labels correspond well to the description, now it's time to see for yourself.
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Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
M
Rating: 1 out of 5
Nothing has come to me!
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Response from Petit-Fernand
Good morning, Thank you for your communication. Our customer service department will contact you with further information. Unfortunately, we did not find any complaints registered in your name. We encourage you, for future reports, to contact us directly so that we can provide you with faster and more effective assistance. We remain at your disposal for any further needs. Clare, Petit-Fernand
E
Rating: 1 out of 5
Never received the order.
Response from Petit-Fernand
Hello Ewelina, We're sorry your order was lost by postal services. We hope that your interaction with our customer services was satisfactory, and we were able to provide a solution to your problem. Have a wonderful day!
K
Rating: 4 out of 5
I've had some issues with the delivery but their customer service looked into it and rectified the situation. Thanks!
C
Rating: 3 out of 5
the envelope arrived damaged but the labels are in good condition. This isn't my first order, and I've noticed a deterioration in the quality of the labels, and less choice of graphic options, which is a shame.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We invite you to contact us so that you can give us your comments which are very useful to us to improve. Have a nice day, Elise, C-MonEtiquette
A
Rating: 4 out of 5
Always perfect and useful product, shipping a little slow
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C
Rating: 4 out of 5
Good labels. The first order never arrived, but customer service quickly sent another one. The packaging was not very adequate.
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A
Rating: 2 out of 5
I placed the order for the second time and it still hasn't arrived, I've been waiting since early September
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Response from Petit-Fernand
Dear Anna, We sincerely regret the inconvenience you experienced with your orders. We would like to inform you that we have already sent a new order, which is currently in transit and will arrive soon. We thank you for your patience and understanding in this situation, and apologize for the inconvenience. Clare, Petit-Fernand
N
Rating: 4 out of 5
Quality product
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A
Rating: 4 out of 5
I have often ordered Petit-Fernand labels. The product is excellent. The thermoadhesive labels for clothing are extremely long-lasting, enduring even after many washings. Similarly, the object labels also linger on items subject to frequent washing such as water bottles. The last order arrived a little later than expected (about 10 days) Contacted the service center, immediately sent a new order, which I then stopped because the original one was delivered just the day after my report
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V
Rating: 1 out of 5
The labels did not arrive to me. It is true that I did not go for tracked shipping, but I did not receive my order.
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Response from Petit-Fernand
Dear Valentina, Thank you for contacting us. We are sorry to learn that you did not receive the labels and we understand your inconvenience. We are here to help you and will do what we can to resolve the situation. Our customer service department has been in touch with you. We look forward to your response. Clare, Petit-Fernand
Y
Rating: 4 out of 5
Manufacturing and delivery were very fast, I had my two products in less than a week. The little bag is very pretty, the only thing that could be improved is the writing on the snack box, which is tiny for my taste. I would have liked a larger font. Overall, I'd recommend
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Response from Petit-Fernand
Hello, Thank you so much for taking the time to put glitter in our eyes! ?? We appreciate your suggestion. Beautiful day to you, Elise, C-MonEtiquette
R
Rating: 4 out of 5
The graphics and material are beautiful. The labels are easy to use and are very Water Resistant as well. The Service was courteous and excellent. The only downside was the delivery with the postal service delivering the envelope days later than the scheduled date. I recommend placing the order well in advance. In my case, however, the company was prepared to compensate me or re-prepare the order at its own expense in case of non-delivery. Fortunately, this was not necessary. I am very satisfied with the product. I will definitely reorder something in the future. Thank you
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L
Rating: 4 out of 5
Nice Product Punctual
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S
Rating: 4 out of 5
The labels did not arrive, then I decided to write to customer service and they sent them back at no charge. This is seriousness and willingness to want to please the customer. In the end, my rating is positive
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Response from Petit-Fernand
Good morning Stefania, thank you for contacting us and we are sincerely sorry to learn that the labels have not yet arrived. We understand how frustrating this can be and apologize for the inconvenience. We would like to inform you that we have already rescheduled your order and hope that you will be able to receive it as soon as possible. If you have any further questions or need further assistance, please do not hesitate to contact us. We are here to help you. Clare, Petit-Fernand
A
Rating: 4 out of 5
I am very happy. I received my children's labels in 5 days. My kids are super happy and so are their teachers that everything is marked with their names.
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Response from Petit-Fernand
Hello, Thank you very much for ordering from us. We are delighted to see that you like your order. Good day, Elise, C-MonEtiquette
J
Rating: 2 out of 5
Big lag too get the goods.
Response from Petit-Fernand
Hello Julien, We're sorry the delivery took longer than you expected. As manufacturing takes place in France, orders can take some time to get delivered to the UK. If orders take over two weeks to arrive, we recommend getting in touch with our customer service to fix the issue. Have a wonderful day!
E
Rating: 3 out of 5
It's a shame it doesn't stick well.
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Response from Petit-Fernand
Hello, We're sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
A
Rating: 4 out of 5
Ma première commande n'a jamais n'a jamais été envoyé ou s'est perdue. J'ai dû contacter l'entreprise par téléphone pour renouveler. Cela a pris le double de temps annoncé mais contente des étiquettes.
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C
Rating: 1 out of 5
I didn't get my order
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Response from Petit-Fernand
Dear Customer, We sincerely regret the mishap and the delay in the delivery of your order. We understand how frustrating it can be not to receive what you ordered. We have offered you two solutions and, as per your request, we have refunded the amount. We want to assure you that we are constantly working to improve our service and shipment management. If you have further questions or if we can assist you in any other way, please do not hesitate to contact us. We are here to help you! Clare, Petit-Fernand
M
Rating: 3 out of 5
The courier service was terrible. They took much longer than the stipulated time. The customer service was quick to answer, but they did not give me any solution. Very bad that they don't send orders home, even if they charge shipping costs. MRW/Seur are a disaster.
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Response from Petit-Fernand
Hi Miriam, We are sorry to hear that your order took so long to arrive. We hope that your order is still to your liking :) Good morning, Camille Petit-Fernand
L
Rating: 4 out of 5
Lovely labels and my son loved designing them. They just took ages to arrive. Over 2 weeks
C
Rating: 4 out of 5
They're nickel-plated and hold up super well
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Response from Petit-Fernand
Hello, Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family!?? Have a nice day, Elise, C-MonEtiquette
F
Rating: 1 out of 5
labels not received
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Response from Petit-Fernand
Dear Francesca, We would like to extend our sincerest apologies for the mishap and delay in the delivery of your order. We are aware of how disappointing it can be to not receive the product you purchased. We have offered you two options and, as per your request, we have proceeded to refund the amount. Please be advised that we are working tirelessly to improve our service and shipping efficiency. If you have further questions or need further assistance, please do not hesitate to contact us. We are here to support you! Clare, Petit-Fernand
N
Rating: 2 out of 5
Delivery was made days later than what was stated on the website.
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Response from Petit-Fernand
Hello Marina, We apologize for the delay of the carrier. We hope you still like our products Good day, Camille Petit-Fernand
A
Rating: 4 out of 5
Always used Petit-Fernard , I found the stickers really good. This time I ordered the products but it was impossible to remove from the "basket" the one's I didn't want so I ended up buying all the stickers... The stickers have arrived 10 working day's ( which is fine as it was busy time) Stickers are good value, but this time was really difficult to remove them from the sheets. The glue was holding really tight so I ended up damage the name tags .. I needed to use sharp item to get it of she sheet.
S
Rating: 4 out of 5
Very nice labels for this order HEPAD The printed background for me flowers a little too bright and full! But it's still a beautiful print. Thanks also for the fast delivery.
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
C
Rating: 1 out of 5
Took much longer to arrive than expected, half the name tags unusable. Shoe tags are the only things worth buying. Poor customer service, no means of requesting a refund that I could find on the website.
Response from Petit-Fernand
Hello Elizabeth, I'm very sorry about these issues that you've encountered. Customer service will be in contact with you very soon to try to resolve these problems. Have a wonderful day!
G
Rating: 1 out of 5
I am very disappointed with the snack box which arrived with a printing defect (illegible first name) and I am even more disappointed to discover that the personalization is done by a simple sticker whose lifespan will not be very high...
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Response from Petit-Fernand
Hello, Thank you for your feedback. We sent you a new sticker at our expense on September 13th. We hope this one gives you complete satisfaction. Have a nice day, Elise, C-MonEtiquette
Z
Rating: 2 out of 5
Wasn't impressed this time delivery took over two weeks to arrive and product Wasn't brilliant either
Response from Petit-Fernand
Hello Zoe, I'm sorry your experience with our products was lacklustre. Could you get in contact with our customer support to tell us in more detail what was wrong with your labels, please? Have a wonderful day!
N
Rating: 3 out of 5
I liked the ease of the website, the designing of them (not thousands of choices which is good) delivery was good, the product is nice but I'm disappointed when you remove them from the backing sheet. They seem strong but they misshape when you remove them from the adhesive backing sheet which is a tad annoying, it doesn't sit neat/straight on my items. It's like it's not really cut properly. Everything good prior just a slight disappointment with the removing of labels.
Response from Petit-Fernand
Hello, I am very sorry to hear that the quality of our product was unsatisfactory. We have just contacted you to find a solution. Have a nice day, Elise, Petit-Fernand
B
Rating: 2 out of 5
Too long time, disappointed with the product was not clear that it was paper educherete
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Response from Petit-Fernand
Dear Barbara, Thank you for providing your feedback regarding the product. We sincerely apologize for the inconvenience caused by the delivery time and will contact you for clarification about the product received. Your opinion is very important to us and will help us to improve communication with our customers. Clare, Petit-Fernand
C
Rating: 4 out of 5
I had ordered some several years ago. Today I'm a little disappointed by the quality.
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Response from Petit-Fernand
Hello, Thank you for taking the time to send us your opinion! Please don't hesitate to send us your comments and feedback, which are invaluable in helping us to offer you the best products. Have a nice day, Elise, C-MonEtiquette
S
Rating: 3 out of 5
The delivery times are too long.
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. However, we hope you enjoy your order. Have a nice day, Elise, EsIstMeins