The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I still haven't received my order, despite being sent this link to review it!
Response from Petit-Fernand
Hello Heather, Our customer support has emailed you to try and resolve this issue. We're very sorry that you've experienced this delay with postal services, and we hope that our solution will be satisfactory. Have a wonderful day!
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Utilisateur
Rating: 3 out of 5
Really expensive. Printing of extra drawings unnecessary and not environmentally friendly... The rest is fine.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We'd love to hear more about your opinion of our products. Please don't hesitate to send us your comments, which are essential for our teams. Have a nice day, Elise, C-MonEtiquette
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Megane M.
Rating: 1 out of 5
No order received
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Response from Petit-Fernand
Hello, Thank you very much for your email. We are sorry that you have not yet received your order. We have contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Virginie A.
Rating: 1 out of 5
I'm very disappointed, half the iron-on labels come off after 1 or 2 washes. However, they are applied according to the recommendations for use and on simple fabrics (cotton pants, briefs, T-shirts...). I don't recommend them.
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Response from Petit-Fernand
Thank you for your feedback. We are very sorry to hear about this inconvenience concerning your order. We have contacted you to find a solution. Have a nice day, Elise, C-MonEtiquette
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FL
Rating: 1 out of 5
Labels delivered in two months, obviously after the need...
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Response from Petit-Fernand
Hello, We're sorry to hear about your late delivery. Unfortunately, we have no influence on Chronopost's service. However, we hope that you will still be able to use your order. Have a nice day, Elise, C-MonEtiquette
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Coralie C.
Rating: 1 out of 5
Disappointed to have received labels that did not stick to the garment, even after waiting for the u rest after sticking. Disappointed because I had already ordered last year and that's why I went back. But very disappointed with my order. Disappointed because they are badly cut
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Response from Petit-Fernand
Thank you for your feedback. We're very sorry to hear about this problem with the cutting of your labels. We have contacted you to find a solution. Have a nice day, Elise, C-MonEtiquette
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Alexis K.
Rating: 2 out of 5
The labels do not hold up to the first wash at 60 degrees.
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Response from Petit-Fernand
Thank you for your feedback. We are very sorry to hear about the inconvenience concerning your order. We have just contacted you to help you as best we can. Have a nice day, Elise, C-MonEtiquette
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Cyprien F.
Rating: 1 out of 5
The labels come off after just one wash!
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Response from Petit-Fernand
Thank you for your feedback. We are very sorry to hear about the inconvenience concerning your order. We have contacted you by e-mail to help you as best we can. Have a nice day, Elise, C-MonEtiquette
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Kim T.
Rating: 2 out of 5
I ordered a drinking bottle as a gift for my nephew. Unfortunately, the turquoise bottle is much greener and the print more yellowish than shown. As the bottle smells quite chemical and the packaging was clearly damaged, we will probably not be ordering from them again. I would have liked to order a bottle for my niece, but the options for the font color don't match the preferred design either.
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Response from Petit-Fernand
Hello, thank you for your opinion. We kindly ask you to contact us by e-mail so that we can find out more details about this problem. Unfortunately, we have not received a complaint from you by e-mail or telephone. Have a nice day, Elise, EsIstMeins
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Jennifer F.
Rating: 2 out of 5
Shipping too long, I could not track the order: the site gave it delivered but the item arrived after many days
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Response from Petit-Fernand
Good morning Jennifer, Thank you for contacting us and we sincerely apologize for the inconvenience experienced with the shipment of your order. We understand how frustrating it can be to not be able to track your package and wait beyond the expected time frame. We are committed to constantly improving our services and we greatly appreciate your feedback, which will help us avoid similar situations in the future. We thank you for your understanding. Clare, Petit-Fernand
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Sara
Rating: 4 out of 5
The products are of excellent quality and have beautiful, colorful, fun designs! Whether it's a water bottle, a snack holder, a book label, they are all unique, authentic, and custom-made-beautiful for kids! But also for adults! In addition, the customer service is kind, prompt and helpful. Really a great satisfaction every time, congratulations!
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LW
Rating: 4 out of 5
Satisfied overall.
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Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
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BOUAICHA C.
Rating: 1 out of 5
Hello I did not receive the order...
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Response from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Kerry M.
Rating: 2 out of 5
I was very happy with the stick on clothes labels they have done the job perfectly however the website was advertising order now for an expected delivery date of xxx however having placed my order the previous week and having not received them I thought it was a bit misleading as to how soon you would receive them.
Response from Petit-Fernand
Hello Kerry, We're so sorry about this issue with the estimated delivery dates shown on the website. Thank you for bringing this problem to our attention, I have informed out IT department so they can look into fixing this. Have a wonderful day!
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Agnes
Rating: 1 out of 5
Very bad experience! Hands off! I waited weeks for the name stickers and they never came. Firstly, when I ordered them it said they would be delivered in 4 days. But they never came. Then I contacted customer service and was informed that the order was in transit. But the product never arrived!
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Response from Petit-Fernand
Hello, thank you for your review. However, it is impossible for your delivery to take place within 4 days, as you have actually opted for standard delivery, which takes a maximum of 10 days. All our delivery times are mentioned when you select the delivery method during the ordering process. Beyond that, we unfortunately have no control over the postal service. This bad experience affects us as well. However, we hope that you have received the refund you requested. Have a nice day, Elise, EsIstMeins
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De C.
Rating: 1 out of 5
I emailed customer service,never received a response....I received 10 labels in another person's name so I paid for 10 labels that I will never be able to use
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Response from Petit-Fernand
Buongirno Azzurra, We are very sorry for the inconvenience encountered with the labels we received. We understand the inconvenience and would like to extend our sincerest apologies. Our customer service offered you two options and you chose to receive a refund, which has already been done. We sincerely apologize for the misunderstanding with the labels. If you have further questions or need further assistance, please do not hesitate to contact us. We are here to help you. Thank you for your understanding. Clare, Petit-Fernand
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superconsole
Rating: 4 out of 5
Great patterns and sizes. A little slow on shipping
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Karla P.
Rating: 4 out of 5
Easy process Affordable Came in good time. Only downside is the writing is really tiny
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Gabrielli S.
Rating: 1 out of 5
still nothing to me and hop ordered and paid on September 4 !
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Response from Petit-Fernand
Dear Silvia, We apologize for any inconvenience you may have experienced. Your satisfaction is very important to us. We want to make sure that we handle it in the best possible way, and for that, it is crucial that we receive complaints directly from our customers. This way, we can respond more quickly and efficiently to your needs. We would like to let you know that we will be in touch with you to provide updates on your order placed on September 4. If there are additional details that you think would be helpful to you, please share them with us. We thank you for your patience and understanding. Chiara, Petit-Fernand
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Stephanie C.
Rating: 4 out of 5
Parcel was delayed in arriving, swift and polite customer service- a new set was sent out immediately. Great quality, great value- will be purchasing again.
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Guest
Rating: 4 out of 5
The product is as I expected. I only had a small misunderstanding with the delivery time, so the product arrived a little late, but this was the fault of the Italian postal service and not the manufacturer.
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Cliente
Rating: 4 out of 5
the customization of the items on the site is super simple and versatile, cute product pack (cotton pouch), and i appreciated the surprise of the stickers included in the shipment. i don't give five stars only because the shipping was slightly slower than expected, but there was no problem
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Megane
Rating: 4 out of 5
Overall satisfied, I do not understand the old labels glued very well and those of my last order, half comes off at the first wash ... (yet the same technique for fusing and the same detergent, etc.) It's a shame to have to do it several times.
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Response from Petit-Fernand
Hello, Thank you very much for ordering from us. We are delighted that you are happy with your order. Please do not hesitate to contact us so that we can offer you a solution. Good day, Elise, C-MonEtiquette
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Nisrine D.
Rating: 1 out of 5
Fast service
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. Don't hesitate to give us 5 stars. ?? Have a nice day, Elise, C-MonEtiquette
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Brunengo E.
Rating: 4 out of 5
Since the order did not arrive on time, the seller immediately took action to prepare the product again and send it back free of charge
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Alison K.
Rating: 1 out of 5
Ignorance of the right of withdrawal. Customer service very slow and not looking for any solution. Fortunately I paid by paypal.
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Response from Petit-Fernand
Hello Alison, We're sorry to read your message. I can confirm that your order has been cancelled following our exchanges :) Have a nice day, Camille C-MonEtiquette
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Enne
Rating: 4 out of 5
I have been using these labels since first grade, now my daughter is in fifth grade. In the last two years the quality has deteriorated. Unfortunately, the printing material is no longer of very good quality. I am sorry, continue to be my choice. But the products two years ago were the best. Today I would unfortunately not say the same.
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adeline R.
Rating: 1 out of 5
I bought an aesthetically pleasing gourd, but it leaks.
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Response from Petit-Fernand
Hello, We're sorry to hear about this problem with your gourd. Please contact us so that we can help you as best we can. Have a nice day, Elise, C-MonEtiquette
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Claire B.
Rating: 1 out of 5
I didn't have time to pick up my parcel, I didn't receive it
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Response from Petit-Fernand
Hello, We're sorry to hear that your order did not arrive. At your request, our customer service department has refunded your order in full. We hope you have received it. Have a nice day, Elise, C-MonEtiaquette
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Silvia S.
Rating: 3 out of 5
Order placed August 28 and received September 18.
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Response from Petit-Fernand
Good morning Silvia, We are very sorry for the delay in the delivery of your order. Unfortunately, mail delays are beyond our control, and we understand how frustrating this can be. To accommodate the situation, we have already sent you a new order at our expense. We are always here to assist you and will do our best to avoid inconvenience in the future. Thank you for your understanding. Clare, Petit-Fernand
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Laurence
Rating: 1 out of 5
I have not received my order.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We are sorry that you did not receive your order. Our customer service department has refunded your order in full. We hope you have received it. Have a nice day, Elise, C-MonEtiquette
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Anneka
Rating: 1 out of 5
Put sticky label on for over a week on clothes and washed item and came off. Too expensive for what they are. Won't recommend to anyone
Response from Petit-Fernand
Hello Anneka, Our customer support has emailed you to try and resolve this issue. We're very sorry that your labels were faulty, and we hope that the solution will be satisfactory. Have a wonderful day!
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leila
Rating: 3 out of 5
Good, except that it's a shame not to specify on the site that you need an iron.
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Response from Petit-Fernand
Hello, Thank you for your feedback. This is well mentioned on our website as follows: "Identifying and marking your child's belongings will no longer be an ordeal thanks to our iron-on labels, labels that can be ironed and stuck on in 8 seconds!" Have a nice day, Elise, C-MonEtiquette
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Elisa T.
Rating: 4 out of 5
delay due to stock shortage after the order was placed but everything was back in order
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Jeff A.
Rating: 3 out of 5
Lovely item but very slow delivery, missed the start of our girls school year
Response from Petit-Fernand
Hello, We're sorry your order arrived late. We are located in France and it may take longer than expected. We hope you enjoy your order. Have a nice day, Elise, Petit-Fernand
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zezette
Rating: 4 out of 5
The delivery was a little long, but otherwise everything was top-notch: product quality and price.
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Response from Petit-Fernand
Hello, Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! We're sorry that delivery took longer than expected. Have a nice day, Elise, C-MonEtiquette
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Corrias I.
Rating: 1 out of 5
It has been 10 GG and the order has not yet been delivered. Too long a time frame
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Response from Petit-Fernand
Dear Ilaria, We apologize for any inconvenience you may have experienced. Your experience is very important to us. We want to address the situation in the best possible way, so it is crucial to receive feedback directly from our customers. Only then can we act promptly and best meet your needs. We will contact you shortly to get more details about the situation. We sincerely thank you for your patience and understanding. Chiara, Petit-Fernand
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Laura L.
Rating: 1 out of 5
Null! labels wash off the first time they're used
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Response from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. Have a nice day, Elise, C-MonEtiquette
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Olivia R.
Rating: 4 out of 5
Very easy to put on clothes
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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ANNAMARIA I.
Rating: 4 out of 5
I ordered the object labels and the product is great. Every year I make the assortment for my daughter and it never disappoints !!!!
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