English 
M
Rating: 3 out of 5
Ordered for school, order arrived with wrong name. After report was sent the right Product too bad it arrived after school started.
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 931 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 1, 2, 3 and 4 stars
Reset filtersM
Rating: 3 out of 5
I ordered labels with a delivery charge of 9.50 for delivery in 24 hours. My label sent the labels very quickly, but the delivery man took more than 24 hours to deliver. Fortunately, my label was willing to reimburse me.
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L
Rating: 1 out of 5
I have been buying self-adhesive stickers for school clothes on this website for several years because the experience so far has been very positive. However, this last time it has been a disaster. It is noticeable from the first moment that the quality and sealing of the stickers has changed and they no longer last even one wash. Unfortunately, I will change brands.
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J
Rating: 4 out of 5
I received my order, as agreed the labels correspond to the proposed visuals. I am fully satisfied for the moment
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M
Rating: 1 out of 5
Delivery time not respected (1 week wait instead of 24-48h announced on the site). Call to after-sales service was unsuccessful, as there was no answer as to how my order was progressing. Collection made even though no delivery.
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O
Rating: 1 out of 5
My order was supposedly shipped on September 2 and I still haven't received anything. I contacted customer service on Thursday September 12 and I still have no returns and still haven't received the labels. I'm outraged!
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P
Rating: 1 out of 5
Order forgotten, written to send (obviously 2 times) and not received. I had to place an express order with a competitor and I didn't get what I wanted for back-to-school despite my being booked 1 month in advance.
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M
Rating: 1 out of 5
After a first wash the labels come off disappointed
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A
Rating: 4 out of 5
Transparency during the ordering process. You get a picture of the product before you receive it.
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D
Rating: 3 out of 5
Ordered on August 30th with a promise of delivery by September with Chronopost, received on September 11th even orders shipped from China arrive faster.
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S
Rating: 4 out of 5
The labels are very good but we paid 999 for delivery to get them in 48h but we got them in 72h! Really disappointed!
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M
Rating: 1 out of 5
I never received my order
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A
Rating: 2 out of 5
The labels are pretty. However, I was very disappointed from the first wash, they don't hold. I usually order from another site but I wanted to try yours.
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C
Rating: 4 out of 5
Good quality, beautiful colors, conforms to the image...?
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I
Rating: 4 out of 5
Satisfied with my order
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C
Rating: 1 out of 5
To this day I am still waiting for the order, no way to contact customer service.
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S
Rating: 1 out of 5
Still haven't received the labels
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B
Rating: 1 out of 5
Your labels are great Only I feel a bit cheated by your way of doing things. Thanks to a purchase at La Redoute, I received an e-mail saying that I was entitled to 20 labels for free, paying only 6 for postage. Yesterday I go on your site and I see that 10 labels cost 3 and free shipping. So that's not very honest.
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W
Rating: 1 out of 5
Very good delivery time.
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I
Rating: 1 out of 5
In this case, no opinion because I simply never received the labels I ordered?
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L
Rating: 1 out of 5
Order received quite late. Embroidered bag for the start of the new school year for my daughter. The bag lasted 2 days and then the strap broke. Really poor quality. I'm still waiting for the site to get back to me for a refund.
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M
Rating: 2 out of 5
I'm very disappointed with the labels. It's almost impossible to remove them without damaging them ... What's more, the first time I washed a garment with a label, it didn't stand up to washing... Very disappointed
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A
Rating: 4 out of 5
Fast delivery, but I'm waiting for the result after washing.
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A
Rating: 2 out of 5
I ordered a water bottle with my son's name engraved on it. The name started to fade after barely a week of use.
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S
Rating: 1 out of 5
Not received!!!
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Z
Rating: 4 out of 5
My experience was positive and I'm pleased with the "chequebook" product I received. The only downside, which made me decide not to give it 5 stars, is that the choice of designs is a little limited.
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N
Rating: 1 out of 5
The labels don't stand up to washing, and after the first machine (at 30 degrees), they ended up in the drum. Very disappointed with this purchase
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S
Rating: 2 out of 5
Order placed on 28/08 evening and delivery only on 4/09 although I had chosen a collection point to receive my labels more quickly.
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L
Rating: 2 out of 5
The iron-on labels do not work well. As much as I insist they almost all come off when the garment is washed. Now I bought the stickers and it seems to be a little better.
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I
Rating: 2 out of 5
Order placed on 01/09, delivery expected in 3 working days, here we are on 16/09 and still no delivery. Not possible to track the delivery because no elien for tracking and no return to my complaint. I will give a notice if I receive my parcel or not to note the item.
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C
Rating: 2 out of 5
I was disappointed with my first order, the iron-on labels peeled off after the first machine wash. Quite the opposite of what I had read... I don't think I'll do it again.
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Response from Petit-Fernand
Hello, We are very sorry to hear that you are disappointed with your first order. It is unfortunate that the iron-on labels did not meet your expectations and peeled off after the first wash. We have contacted you directly to resolve the iron-on label problem. We hope to find a satisfactory solution for you. The C-MonEtiquette team
S
Rating: 4 out of 5
Yes, I recommend
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M
Rating: 4 out of 5
easy fast efficient
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L
Rating: 1 out of 5
Order No. 3001355242. They took a good 12 days to arrive (unacceptable time), a full 2 days after school started, and since they were labels for school supplies, they were totally useless. I was forced to turn to another site, fortunately much faster in delivery. I absolutely do not recommend the purchase
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Response from Petit-Fernand
Dear Laura, Thank you for contacting us and we sincerely regret the inconvenience regarding the delivery time of your order No. 3001355242. However, we would like to emphasize that the delays in mail delivery are not our fault. We clearly state on our website that the preparation time is 48 hours and that shipment can take up to 10 working days. From your report, it therefore appears that your order arrived at its destination within the stipulated time. We fully understand the frustration caused by the situation, especially at such an important time as the start of school, and we apologize for the inconvenience. Your comments are valuable and will help us improve our service in the future. We thank you for your feedback and look forward to serving you better in the future. Clare, Petit-Fernand
A
Rating: 4 out of 5
Fast, free shipping with Gémo
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M
Rating: 1 out of 5
I received the labels. When I received them, I thought they were of good quality and well presented. Since then, they've been falling off my son's clothes one by one. They don't hold and I'm disappointed.
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Response from Petit-Fernand
Hello, I have just contacted you privately regarding your label order. I understand your disappointment with this problem, as it is quite abnormal for labels to come unstuck. We pride ourselves on the quality of our products, and I want to make sure that we find a solution for you quickly. Thank you again for your patience and trust. The C-MonEtiquette team
A
Rating: 3 out of 5
Hello, I find them a little less sticky than the previous ones (from two years ago). This concerns the labels for objects, not having recommended those for clothes I don't know if they are concerned.
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Response from Petit-Fernand
Hello, We're sorry to hear that the object labels did not meet your expectations in terms of retention. We've taken note of your comment about the quality compared with previous years. To better understand the problem, could you please send us some photos of the labels in question to [email protected]? This will help us identify the cause of the problem and find an appropriate solution. The C-MonEtiquette team
A
Rating: 4 out of 5
Hello, the order did not arrive at first. It was kindly restored and dispatched free of charge. Then the 2 deliveries did arrive. I regret that it took so long for us to receive the labels (about 3-4 weeks in total). I find that the labels are difficult to remove from the packaging and are printed too close to the center of the packaging. Otherwise everything is fine, thank you! VG Audrey
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Response from Petit-Fernand
Thank you for your review. We are very sorry that our products are causing you problems. We have just contacted you to get more information about this. Have a nice day, Elise, EsIstMeins
M
Rating: 1 out of 5
Order never arrived for 2 times
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P
Rating: 2 out of 5
The order was quickly received but the labels quickly came off too.... Not great! maybe they should be wider ...
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Response from Petit-Fernand
Hello, Thank you for your feedback regarding the labels. We're sorry to hear that they peeled off quickly after receipt. We will contact you directly to discuss this issue and find an appropriate solution. In the meantime, if you have any further questions or concerns, please let us know. The C-MonEtiquette team