The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
My order was dispatched on 23/08/2024. As of 06/09/2024, it is in "Delivered" status, but I still haven't received anything.
Translated reviews
Response from Petit-Fernand
Hello, Following our telephone conversation two days ago, we are delighted to have been able to resolve the problem. As agreed, we have returned your order. We sincerely hope that you will be fully satisfied with your order. Yours faithfully
M
Marion Denuit
Rating: 1 out of 5
I never received my order
Translated reviews
Response from Petit-Fernand
Hello, We are very sorry that you did not receive your order within the expected timeframe. We understand that this can be frustrating, and we would like to apologize for this incident. I have just contacted you privately to propose a solution which I hope will satisfy you. Please do not hesitate to come back to us if you have any further questions or requirements. Thank you again for your understanding and patience. The C-MonEtiquette team
C
Chanty
Rating: 2 out of 5
Well I think it's because of the post office I didn't receive my order quickly! I placed 2 orders and only received one.
Translated reviews
Response from Petit-Fernand
Hello, We are sorry to hear that you have not received your second order. We understand how frustrating this can be. To resolve this issue, please contact our customer service department by email or telephone with the details of your order. We will then be able to investigate the situation and find a solution for you. Thank you for your understanding and we hope to resolve this issue quickly. The C-MonEtiquette team
C
Coralie Philippe
Rating: 1 out of 5
I have not received my parcel. I notified a change of address and was told it was taken care of. Products that I didn't order came with it. I won't be ordering again as I can't find my parcel.
Translated reviews
Response from Petit-Fernand
Hello, thank you for your feedback. In order to better understand the problem you are experiencing and to be able to help you in the best possible way, we have contacted you by email. Please do not hesitate to reply so that we can find a solution quickly. We look forward to helping you resolve this situation. The C-MonEtiquette team
E
Envy L.
Rating: 1 out of 5
Order number 4002167249 I have tried to email, instagram, Facebook. I've been ignored on all platforms. Order never arrived, day 12 now! Will have to dispute with PayPal.
Response from Petit-Fernand
Hello Zalihe, Sorry we took so long to answer your email, we were completely swarmed with messages this past week. We hope the solution we gave you was satisfactory. Have a wonderful day!
A
Adrianne E.
Rating: 4 out of 5
The stickers are great quality and are durable. The only issue I'm having is trying to take them off the backing. They must not have been cut properly or something as I've ruined a few labels trying to remove them from the backing.
G
GG
Rating: 4 out of 5
Quality product
Translated reviews
L
Lisa
Rating: 4 out of 5
Seem to be stuck well to the garments, although they have only been washed once. They were sooo tricky to remove from the sticker sheet though
B
Bea Figueira
Rating: 1 out of 5
The service, the communication and the packaging of the product, the prices they have are not equivalent to any of the processes of this company, the first and last time I will buy.
Translated reviews
Response from Petit-Fernand
Hello, We are sincerely sorry to read your message. Our Customer Service Department is available to help you with your order. You can contact us through our contact form with your order number. Hello, Camille Petit-Fernand
V
Veronique F.
Rating: 3 out of 5
The stickers are very easy to remove from the backing paper
Translated reviews
Response from Petit-Fernand
Hello, we are very sorry that our products are causing you problems. I have just contacted you to suggest a solution so that you can enjoy your labels. Have a nice day, Elise, EsIstMeins
H
Hazel
Rating: 3 out of 5
Currently nothing to say about labels for objects. But the iron-on labels suck. No matter how well I follow the instructions for use, they come off after a while. I've wasted my money on these labels.
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear that the iron-on labels didn't meet your expectations, even though you followed the instructions for use. This is an unusual problem. In order to resolve this situation, please send us photos of the labels concerned by e-mail. This will help us to better understand the problem and propose an appropriate solution. The C-MonEtiquette team
M
Marie
Rating: 1 out of 5
I've never seen anything like this! I've been waiting for my order for over two weeks! I will never order from them again! It looks like a scam!
Translated reviews
Response from Petit-Fernand
Hello, We're very sorry for the inconvenience you've experienced with your order. Please be assured that we have already refunded your purchase in full on 06/09, as indicated in our previous correspondence. We understand your frustration with delivery times, but unfortunately this is beyond our control. We would like to assure you that we are in no way a scam, and we do our utmost to offer a transparent and reliable service to our customers. The C-MonEtiquette team
C
Charlene Beaudet
Rating: 1 out of 5
Hello, I never received the labels! Ordered around August 20-22. Serious business as usual. I am very pleased and can only recommend labels elsewhere! Too bad.
Translated reviews
Response from Petit-Fernand
Hello, We are very sorry that you did not receive your order within the expected timeframe. We understand that this can be frustrating, and we would like to apologize for this incident. I have just contacted you privately to propose a solution which I hope will satisfy you. Please do not hesitate to come back to us if you have any further questions or requirements. Thank you again for your understanding and patience. Sincerely, The C-MonEtiquette team
A
Aurélia LEMOSY
Rating: 4 out of 5
Fast, efficient, simple. Every year I order and I'm satisfied with my purchase.
Translated reviews
E
Esther
Rating: 4 out of 5
Good quality
Translated reviews
M
Martina N.
Rating: 4 out of 5
The stickers are great! The postal delivery took a very long time.
Translated reviews
Response from Petit-Fernand
Hello, thank you very much for your great review! Have a nice day, ? Elise, ItIsMine
E
Elodie
Rating: 4 out of 5
The labels conform to the site description.
Translated reviews
P
Perrine Robin
Rating: 1 out of 5
I never received the labels I ordered, the site was supposed to send me new ones, after 8 days still nothing..... The children went back to school a week ago, the initial order was placed on 12/08.... In short, very disappointed
Translated reviews
Response from Petit-Fernand
Hello, We are sorry that you did not receive your order as expected. After being informed of the situation, we immediately took the necessary measures and returned your order. Thank you for your understanding, and please do not hesitate to contact us if you have any further questions or needs. Sincerely, The C-MonEtiquette Team
P
Patricia Mena Garcia
Rating: 1 out of 5
The delivery was terrible, they delivered it to the wrong address and then took it to a seur point outside my city, where I had to go and pick it up.
Translated reviews
Response from Petit-Fernand
Hello Patricia, We are very sorry for this incident with the delivery of your order and we apologize on behalf of SEUR? However, we hope that everything is to your liking as far as our products are concerned ! Good morning, Camille Petit-Fernand
M
Manuela B.
Rating: 3 out of 5
This it the third time a buy this product and I've always been impressed. However, this time around I am struggling to get the stickers out and some of them are breaking. It might be a specific issues with these particular ones.
Response from Petit-Fernand
Hello Manuela, We're sorry about this quality issue, and have sent a new batch of labels into production for you as a replacement. The order you received probably suffered from an issue with the cutting machine, which have since fixed. We hope this order arrives very soon. Have a wonderful day!
L
Laura
Rating: 2 out of 5
It's the second time I've ordered and the labels do not stay on after a wash
S
sandra ribé
Rating: 1 out of 5
I never received my order! Since it was a non-tracked delivery I don't know where it is...
Translated reviews
Response from Petit-Fernand
Hello Sandra, Thank you very much for your patience and kindness in this situation. We are very sorry that you did not receive your original order. As agreed, we quickly reshipped to ensure that you received your items. Please do not hesitate to contact us should you have any questions or require further assistance. The C-MonEtiquette team
L
Lucía CF
Rating: 3 out of 5
It is fine, although a few years ago for my older daughter the labels could be ordered without any drawing, and in the economic PAC, now you have to do it one by one and it is more expensive if you want the option without drawing.
Translated reviews
Response from Petit-Fernand
Hi Lucia, Thank you for writing to us. You can choose your labels without any drawing. To do so, you just need to click on the cross in the category "Pets" without any additional cost? Hello, Camille Petit-Fernand
A
AD
Rating: 1 out of 5
I received the wrong labels and 7 days later I still haven't heard back from customer service.
Translated reviews
Response from Petit-Fernand
Hello Audrey, Thank you for your feedback. We are truly sorry for the order reversal error you encountered. As soon as we were informed, we immediately took steps to return the correct order to you. We understand that this may have caused some inconvenience, and we are doing everything we can to prevent this from happening again. Thank you for your patience and understanding. Sincerely, The C-MonEtiquette team
L
Ludivine Lefevre
Rating: 1 out of 5
Order not received
Translated reviews
Response from Petit-Fernand
Hello, Thank you for taking the time to share your review. We are sorry that you did not receive your initial order as expected. Following our exchange, we have agreed together to return your order, and we remain at your disposal to monitor the situation closely. Thank you again for your understanding and trust.
C
Clémentine M
Rating: 2 out of 5
We already ordered iron-on labels last year, following the advice on fitting and resting ... after the first machine ( 30°C as recommended ) most of them had peeled off. This year again, but with self-adhesive labels ... Really disappointed.
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear that you're experiencing a quality problem with your labels. This comes as a great surprise to us, and we'd like to help you resolve the situation as quickly as possible. To do so, we invite you to contact our customer service department as soon as possible, providing photos of the problem. This will enable us to better understand the situation and offer you a suitable solution. The C-MonEtiquette team
M
Maeva Deveaux
Rating: 1 out of 5
After several years of ordering on the site, I ordered again and this time I was very disappointed. I ordered for the first time a gourd and a snack box, the thermo gourd arrived with the drawings completely yellowed although the material seems to be of excellent quality. The patterns are really disappointing. Maybe it's just bad luck
Translated reviews
Response from Petit-Fernand
Hello Maëva, We have just contacted you by e-mail to discuss this incident with you. We look forward to hearing from you, and wish you a wonderful day!
A
Anne-Sophie
Rating: 3 out of 5
Everything is fine except that I had ordered the labels with two different first names. Unlike the previous order, we received everything in a single booklet with a single sheet of fun stickers. My children would have liked to have their own booklet, especially as last year they had taken it to school to stick their labels there.
Translated reviews
Response from Petit-Fernand
Hello, Thank you for your feedback. We are delighted that you are satisfied with your order as a whole. However, we understand that receiving the labels in a single booklet when you had ordered with two different first names is not ideal. We take note of your suggestion to send one booklet per first name. This could indeed improve our customers' experience. The C-MonEtiquette team
A
Alice Boyer
Rating: 1 out of 5
Order not received
Translated reviews
Response from Petit-Fernand
Hello Alice, We are very sorry about this delivery incident. As per our exchange of 04/09, we have reproduced your order in order to send it to you as soon as possible. Have a nice day, The C-MonEtiquette team
G
Gaelle Lastere
Rating: 1 out of 5
After three years of ordering from this site without any problems, this year it's a catastrophe. The labels never arrived, even though it was noted that delivery was guaranteed before the start of the school year. I had to call customer service time and time again to get a return by colissimo. Their service has no view on the tracking of packages, so I have to wait to get a return. 15 days later I received my labels with a different design than the one selected, and they told me there was nothing they could do for me.
Translated reviews
F
Fanny Luis Gorrin
Rating: 3 out of 5
I did not like the delivery method, because I was not allowed to put my home address, unlike in previous years. I had to choose a local store and when the package arrived there they told the postal worker that they were no longer receiving them there, the postal worker contacted me and I had to contact him to pick up my package, so the delivery was quite cumbersome. The products arrived well, but I tell you, the delivery of the products should be improved.
Translated reviews
Response from Petit-Fernand
Hi Fanny, We have indeed decided to change our shipping methods to ensure a faster and safer delivery than before. We are sorry to read that you had so many problems and we will take it into account. However, we are not changing our products and we hope you will continue to like them ! Good day, Camille Petit-Fernand
L
Laura D.
Rating: 2 out of 5
One letter missing from the first name on the bag, the sticker on the snack box stuck on crookedly, for the price I find it light. And it was impossible to contact them...
Translated reviews
Response from Petit-Fernand
Hello, We're very sorry about this incident. To better understand what may have happened, please contact us by e-mail and provide photos of the problem. This will help us find a solution quickly. The C-MonEtiquette team
B
Babe
Rating: 2 out of 5
Pblem of order, to this day not solved because the recreated order left in another place of withdrawal !!!!!
Translated reviews
C
Charline Mourey
Rating: 4 out of 5
The latest iron-on labels are of poorer quality than those previously ordered. They don't adhere as well to clothes, and don't come off the pages as well (about ten of them have been thrown away). They're still very pretty, though, and the shoe labels (right/left) are absolutely brilliant.
Translated reviews
C
Coralie
Rating: 1 out of 5
2 orders placed for my 2 daughters, labels for one of my daughters ended up in the middle of the 2nd daughter's notebook. One page just lay in the notebook without being stapled. And all the pages were staggered in the 2 notebooks (shorter sheets under longer ones). For the price of the booklet, I find that the service provided is not qualitative. Customer service was unable to offer a commercial gesture without my asking, and the first response to my complaint was "we'll do better next time". Too bad. There won't be a next time, I'll order elsewhere.
Translated reviews
Response from Petit-Fernand
Hello Coralie, Thank you for your feedback. We fully understand your reaction, and it's a legitimate one. Unfortunately, our production is a human environment, which can make certain mistakes. However, the use of your labels remains unchanged. Have a nice day, The C-MonEtiquette team
E
Emeline CHARLIER
Rating: 1 out of 5
15 days to finally get my order!!!!!!! My children have already gone back to school. I had to buy other labels! I'm not the only one in the case and no response on facebook to the post that people leave! 1st and last order for me!
Translated reviews
Response from Petit-Fernand
Hello, Thank you for your feedback. We totally understand your dissatisfaction with this situation. We have just contacted you by e-mail to discuss the matter. Have a nice day, Ophélie
S
Sancha MAZZUCCO
Rating: 2 out of 5
I received my labels 10 days after school started, even though the order was placed well in advance.
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear that your labels arrived after the start of the school year, despite the fact that you placed your order well in advance. We understand how frustrating this has been for you. We will look into this situation to avoid similar delays in the future. We appreciate your patience and understanding and hope that, despite this setback, you are satisfied with the labels. The C-MonEtiquette team
I
Ilka
Rating: 2 out of 5
The print fits, but unfortunately the stickers are not really well punched out, so I have to remove every single sticker (!) from the foil again with nail scissors, otherwise you can't get them off at all. This is really tedious and tests my patience to the limit.
Translated reviews
Response from Petit-Fernand
Hello, we are sorry that you are experiencing problems with our products. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
C
Carine
Rating: 2 out of 5
Order of August 16 still not received (we are on 4/09), it was suggested to me on 30/08 to reorder because it was too complicated to launch a tracking procedure with Chronopost. I accepted and asked for free delivery charges for an express order (for back-to-school week). The code received was invalid, and it took 5 days to get an answer after my complaint e-mail. Too late, I ordered on your competitor's site. Order received today, unbeatable. I am very disappointed by C-monetiquette, it was my last order with you.
Translated reviews
Response from Petit-Fernand
Hello, We're very sorry for the delay in receiving your August 16th order and for the complications with the discount code. We fully understand your frustration, especially during the back-to-school period. Your feedback is invaluable and will help us improve our services. We look forward to earning your trust again in the future.
J
Joyce C.
Rating: 4 out of 5
Easy to order. Fast delivery. easy to use distinctive for children even if they cant read.
We use cookies for audience measurement and improving user experience.
English 