English 
R
Rating: 4 out of 5
I love these name tags. They are so easy to use. However, this latest batch were hard to peel away.
Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 939 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 1, 2, 3 and 4 stars
Reset filtersJ
Rating: 3 out of 5
Order real to my expectations delivery on time
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Response from Petit-Fernand
Hello, Thank you very much for your positive feedback! We are delighted that your order met your expectations and that delivery was made on time. The C-MonEtiquette team
C
Rating: 4 out of 5
Order received very quickly Nice products but - brighter colors than these pastels would be less babyish (petrol blue, yellow...) - the stopper on my straw bottle broke after only 10 minutes of use. I had time to wash it, then my son picked it up and dropped it...I'm going to buy a new cap and see if it lasts longer...
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M
Rating: 1 out of 5
Never received the order I am waiting for the refund
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Response from Petit-Fernand
Hello, We are sincerely sorry for this delivery incident. In accordance with our exchanges of 04/09, we have taken the necessary steps to ensure your satisfaction. Have a nice day, The C-MonEtiquette team
M
Rating: 2 out of 5
Labels not received Responsive customer service. Fast refund.
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Response from Petit-Fernand
Hello, Thank you for your positive feedback regarding our customer service. We are very sorry that you did not receive your labels as expected. We hope that the quick refund was able to compensate for this incident. The C-MonEtiquette team
C
Rating: 4 out of 5
Fast and efficient Thank you for your responsiveness. I hope these labels will last over the school year.
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L
Rating: 4 out of 5
Very cute and useful labels for identifying baby's clothing. It is also fun to create all the combinations between pictures and colors
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L
Rating: 3 out of 5
Order and delivery ok and fast The quality (color, feel, adhesive strength, etc.) is ok. Unfortunately, it is difficult to remove the adhesive from the booklet and the edges are often torn. Cutting solves the problem but is not practical.
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Response from Petit-Fernand
Hello, thank you for your review. We have just contacted you to offer you a solution. I look forward to your feedback. Have a nice day, Elise, EsIstMeins
Y
Rating: 4 out of 5
Great labels... too bad I had to wait so long to receive them: over a week.
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A
Rating: 4 out of 5
Good experience. Fast delivery. We offer personalized labels with many choices! A minor complaint is the lack of diversity in the first and last names on the advertising items. Personalization is for everyone, not just "Luna and Thomas".
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E
Rating: 4 out of 5
Fast delivery
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A
Rating: 1 out of 5
I have not received my order
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Response from Petit-Fernand
Hello, We are sincerely sorry for this delivery incident. In accordance with our exchanges of 06/09, we have taken the necessary steps to ensure your satisfaction. Have a nice day, The C-MonEtiquette team
S
Rating: 4 out of 5
Delivery was on schedule
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H
Rating: 1 out of 5
Very disappointed with the pencil labels. They peel off and don't stay on.
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Response from Petit-Fernand
Hello Hélène, We totally understand your dissatisfaction. It's not normal for your labels to come off your pencils. We've just e-mailed you to find out what could have happened. We're here to help you, Have a nice day, The C-MonEtiquette team
M
Rating: 2 out of 5
The garment labels are in order, but all the object labels have a printing defect, with a white unprinted area of 1 to 2mm on the left, due to the printing offset on the self-adhesive board. The offset is very visible, as the label normally has a dark blue background. I wonder about the controls. It's a disappointing experience.
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Response from Petit-Fernand
Hello, We're very sorry to hear that the object labels have a printing defect. This is absolutely not in line with our quality standards, and we understand your disappointment. We have just contacted you directly so that we can offer you a quick and appropriate solution to this problem. All the best, The C-MonEtiquette team
M
Rating: 1 out of 5
Order not received
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Response from Petit-Fernand
Hello Melanie, We're very sorry about this incident. We have just contacted you directly by e-mail to discuss the matter and find a solution that suits you! Our team is here to help you
V
Rating: 3 out of 5
All very good and fast, the only thing is that I got the wrong labels because I didn't want them to be thermoadesivas but I will wear them anyway because I liked them and this way I can try them and compare which ones are better.
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Response from Petit-Fernand
Hi Vanessa, Thank you very much for your message ! We hope you like both labels ? Good morning, Camille Petit-Fernand
A
Rating: 4 out of 5
This is the first time I order. The labels are beautiful. Well, I got some of my boys' labels mixed up in the notebooks. On the other hand, some labels are not resistant to washing. I put the iron-on labels on my son's first-grade boxers. Two days later, I put them in the washing machine, and some came off and others cracked. So the iron-on labels aren't great and I'm a bit disappointed.
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M
Rating: 1 out of 5
The name flocked on my daughter's bottle faded after half a day! Given the price of the bottle, the quality leaves a lot to be desired I absolutely do not recommend For the labels : RAS
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Response from Petit-Fernand
Hello Amina, We've just contacted you by e-mail to discuss this matter. It is indeed abnormal that your daughter's first name is being erased. Our team is here to help you and provide you with solutions! All the best, The C-MonEtiquette team
K
Rating: 4 out of 5
Nice labels, but the parcel is missing the greaseproof paper.
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N
Rating: 4 out of 5
The labels are of good quality and very practical for back-to-school. I'm delighted. Nathalie
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M
Rating: 2 out of 5
The labels are superb and very easy to apply, but the first time my daughter's denim jacket is washed at 30°, the label comes off....
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Response from Petit-Fernand
Hello, We're sorry to hear that you're experiencing a quality problem with your labels. This comes as a great surprise to us, and we'd like to help you resolve the situation as quickly as possible. To do so, we invite you to contact our customer service department as soon as possible, providing photos of the problem. This will enable us to better understand the situation and offer you a suitable solution. The C-MonEtiquette team
L
Rating: 3 out of 5
Purchased kindergarten water bottle, much too big for a ps child, and heavy in the bag once full.
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Response from Petit-Fernand
Hello, We understand that the size and weight of the water bottle may not be ideal for a child in early childhood, depending on their habits and build. The water bottles are designed to be suitable for general use, but we take note of your feedback to improve our products. The C-MonEtiquette team
H
Rating: 1 out of 5
Misleading advertising, written in large letters on the website, received before the start of the school year. Today is September 4 and still nothing. Ordered on August 21. The first and last order from them
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Response from Petit-Fernand
Hello, Unfortunately, sometimes the postal services take longer than expected. However, as agreed between us on September 04, your order has been returned to you. We hope you enjoy it. Have a nice day, The C-MonEtiquette team
F
Rating: 4 out of 5
Aesthetic labels that stick well Practical
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C
Rating: 2 out of 5
The water bottles for children are really very pretty and the finish is top-notch, but I'm very disappointed because they're not at all leak-proof enough for children to carry around. My daughter can't leave it in her school bag without risking her notebooks... It's a real shame, especially at this price...
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M
Rating: 4 out of 5
Stable value for money.
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A
Rating: 1 out of 5
The delivery came too late - much later than announced. Unreliable, very annoying. When the labels finally arrived, I no longer needed them.
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Response from Petit-Fernand
Hello, we are sorry that your order has arrived late. Unfortunately, we have no control over the postal service and therefore cannot be held responsible for delays in delivery by the postal service. ?? Have a nice day, Elise, EsIstMeins
P
Rating: 3 out of 5
Very nice gourds, shipped quickly. Solid except for the drawings. Barely used the 1st days, the drawings come off, which is a real shame.
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Response from Petit-Fernand
Hello, We are delighted that you find our water bottles beautiful and sturdy. However, we're sorry to hear that the designs are deteriorating rapidly. To help us understand and solve this problem, could you please e-mail us photos of the damaged designs? We'd love to find a solution that will fully satisfy you. Thank you for your understanding and patience. The C-MonEtiquette team
S
Rating: 1 out of 5
Unfortunately the stickers have not arrived. I have ordered several times before and everything has always been fine. Except this time:(
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Response from Petit-Fernand
Hello, we are very sorry that your order has not arrived. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
F
Rating: 1 out of 5
Order placed on August 16 at my new address, order form enclosed. Labels sent to my old address. Identified the problem by talking to customer service. Reissued but customer service refused express delivery. The labels arrived after the start of the new school year, and I had to find an urgent solution to mark my daughter's belongings.
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Response from Petit-Fernand
Hello Fabienne, We are very sorry about this delivery incident. However, we are unable to change the original delivery method of your order. However, we have done our utmost to ensure that you receive your order as quickly as possible.
R
Rating: 3 out of 5
I like the stickers and the ordering process, but I've just washed my first t-shirt with an iron on label and it's already peeling off. Not impressed
Response from Petit-Fernand
Hello Rachel, We're terribly sorry to hear that your order was unsatisfactory, and we have sent a replacement order into production for you. We hope it arrives very quickly. Have a wonderful day!
N
Rating: 4 out of 5
Fast response, consumer-friendly problem solving
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Response from Petit-Fernand
Hello, thank you very much for your great review! Have a nice day, ? Elise, ItIsMine
H
Rating: 3 out of 5
The girls (11 and 13) loved the choices of designs, they stuck well to the their clothes. They are both really happy with them. I felt they were more difficult to remove from the pack this year, several became misshapen getting them out - I didn't have this problem last time I ordered. If this had been my first order I wouldn't order them again. As it is - I'll get a similar product but maybe from a different company.
Response from Petit-Fernand
Hello Helen, We're sorry about this quality issue, and have sent a new batch of labels into production for you as a replacement. The order you received probably suffered from an issue with the cutting machine, which have since fixed. We hope this order arrives very soon. Have a wonderful day!
V
Rating: 3 out of 5
Hello, I have always been satisfied with my orders, but unfortunately this one I received labels from another person. Does this happen? I just couldn't label my daughter's things for school. That won't stop me from recommending ?
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Response from Petit-Fernand
Hello [Customer's first name], Thank you for your message and your loyalty. We are very sorry to hear that you received labels for someone else. This is not normal and we understand the inconvenience it may have caused, especially with the start of the new school year. We apologize again for this incident, and thank you for your understanding. The C-MonEtiquette team
B
Rating: 4 out of 5
It's a great experience because the labels can be customized, they're easy to apply and durable.
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M
Rating: 4 out of 5
Speed and quality
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V
Rating: 3 out of 5
I have been ordering labels from you for years now and apart from a few minor hiccups in one order where the labels always came off , I have been fine. The only flaw , in this last order is the fact that the package arrived to me all ruined , half opened and crumpled. I had taken photos but then I left for vacation and can no longer find them as I had to delete photos
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Response from Petit-Fernand
Good morning Valentina, we thank you for your loyalty and sincerely regret the inconvenience you experienced with your last order. We apologize for the delivery-related mishap, although it is not directly our fault. We would like to assure you that our customer service team will contact you shortly to discuss the situation and offer you a business gesture as a token of appreciation for your understanding. Thank you again for your patience and we will do our best to improve your experience with us in the future. Sincerely, Chiara, Petit-Fernand
Y
Rating: 2 out of 5
I did not receive the labels in the time stated on the order and I received them in a SEUR receiving center that was not the one I had chosen when I made the purchase. And no one notified me of the change. Finally, the package was quite damaged. Unfortunately we will not order anything from here again. I can send photos of what I am referring to
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Response from Petit-Fernand
Hello, We are sorry for this delay in delivery. Regarding your order, we have just contacted you to help you with this situation. Hello, Camille Petit-Fernand
M
Rating: 2 out of 5
Hello I was really disappointed by the low quality of the products I bought once I received them.
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Response from Petit-Fernand
Hello, We are sorry to hear that you are experiencing a problem with your order. Please contact our customer service department as soon as possible and provide us with photos of the problem. This will enable us to better understand the situation and offer you a suitable solution. The C-MonEtiquette team