English 
K
Rating: 4 out of 5
So far so good they've stayed stuck on really well even been in washer and dryer and still stayed on I will buy more nxt year .
Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 56 862 published reviews
Summary of reviews
Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Reviews 1, 2, 3 and 4 stars
Reset filtersY
Rating: 1 out of 5
Paid extra for fast delivery and it took 12 days. Never again
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Response from Petit-Fernand
Hello, we are very sorry about this. Unfortunately, we have no control over the postal service and therefore cannot be held responsible for delays in delivery by the postal service. Have a nice day, Elise, EsIstMeins
E
Rating: 3 out of 5
Nice looking labels and good delivery. However after one wash the stickers came off my sons school Tops. Not had this problem from other label companies before.
K
Rating: 3 out of 5
Took way to long to get to me over 2 weeks, product nice as always but delivery way to long
L
Rating: 3 out of 5
The snack box isn't easy for kids to open and isn't watertight. The gourd leaked! You have to be very careful. Promotional codes don't work... The labels are fine.
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M
Rating: 1 out of 5
Easy ordering. Delivery on time. Only objection: product quality. I bought sticky labels for clothes. They all came off after the 1st wash.
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Response from Petit-Fernand
Hello, I've just contacted you privately. We are sorry to learn that the labels do not hold after the first wash. This is totally abnormal. In order to better understand what could have happened, could you send us photos of the labels concerned? Thank you for your feedback. The C-MonEtiquette team
S
Rating: 4 out of 5
Easy-to-use site, fast delivery, attractive labels. Now it remains to be seen how long it will last!
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C
Rating: 1 out of 5
Very disappointed, I even wrote an email directly to the site, the gourd leaks my granddaughter can not even take it she has used twice. Very disappointed, I even asked for a refund or commercial gesture and no answer.
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Response from Petit-Fernand
Hello Virginie, We're very sorry for the inconvenience you've experienced with your order. Please note that we have already refunded your purchase in full on 12/09, as indicated in our previous exchanges. The C-MonEtiquette team
E
Rating: 4 out of 5
Beautiful product but not convinced they are going to work long term. First wash already lost a couple of labels
T
Rating: 1 out of 5
You insist on having my opinion but I've already asked you to stop the emails 2 times. Terrible experience.
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Response from Petit-Fernand
Hello, We're sorry to hear that you've had a negative experience with our communications. We will immediately stop sending our automated emails and apologize for any inconvenience. The C-MonEtiquette team
J
Rating: 1 out of 5
Ordering express on Friday at 9.90 and having it delivered on Wednesday... that's a steal. Still, the product is of high quality.
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G
Rating: 1 out of 5
I never received my order!
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Response from Petit-Fernand
Hello, I have just contacted you privately regarding your non-received order. We fully understand your frustration and will resolve this issue as soon as possible. The C-MonEtiquette team
C
Rating: 4 out of 5
Customer care and follow-up
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F
Rating: 2 out of 5
The models are really pretty, but the thermal labels don't hold. After the first wash, they've already peeled off, even though I followed the instructions! What a shame!
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Response from Petit-Fernand
Hello, Thank you for your feedback on our labels. We're delighted that you find the designs attractive, but we're sorry to hear that the iron-on labels don't hold after the first wash despite following the instructions. We've just contacted you directly to get more details and solve the problem. The C-MonEtiquette team
M
Rating: 3 out of 5
Hello my negative opinion does not concern the products but rather the delivery, it is written between 2 and 4 working days concerning me one passed the 7 days and unfortunately I counted on this delivery. And the delivery tracking was also catastrophic, it said parcel delivered when it was not.
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A
Rating: 1 out of 5
I ordered labels to have them for back to school and I never received them. After several calls telling me that it could take up to 10 days to receive them, I was reimbursed. So I didn't get to see the quality of these labels and I'm disappointed.
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Response from Petit-Fernand
Hello, We're very sorry to hear that you didn't receive your labels in time for the start of the new school year, and we fully understand your disappointment. We have taken your situation into account and hope that, despite this incident, you will consider contacting us again in the future. The C-MonEtiquette team
C
Rating: 4 out of 5
I've been ordering labels from this site for 6 years now, and they're always so high quality, they don't peel off.
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F
Rating: 2 out of 5
The products are great. Apart from a gourd that loses its decoration after a week and a customer service department that hasn't replied to my email in 5 days.
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Response from Petit-Fernand
Hello, We tried to contact you by email to resolve your request, but it seems that the address provided is incorrect and our messages have come back to us. Could you please contact us directly with another email address? This will enable us to process your request as quickly as possible and find a suitable solution. We thank you for your understanding and remain at your disposal for any assistance. The C-MonEtiquette team
N
Rating: 2 out of 5
Fast delivery, well-designed site but low quality product for the high price.
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Response from Petit-Fernand
Hello, We are delighted that you found our site well designed and that delivery was quick. However, we are sorry to hear that the quality of the product did not meet your expectations. We take your feedback very seriously and will share it with our team to improve the quality of our products. If you have any further questions or would like to discuss your experience in more detail, please do not hesitate to contact us. We look forward to providing you with a better experience with your next order. The C-MonEtiquette team
B
Rating: 2 out of 5
I'm disappointed with my experience following a first order on the site that I should have received before the start of the school year. First of all, the parcel arrived completely damaged and opened at the post office with items missing. I had to return the order, thinking that the items had been stolen. The postman advised me to refuse the parcel, which was confirmed by the site advisor I spoke to on the phone. The problem was that the items were out of stock and the consultant didn't mention this to me. What's more, I had to wait 2 weeks to receive my second order, even though it was supposed to be sent without delay (which was promised to me by the site's consultant), but she preferred to wait for the order to be returned incomplete, which is not commercial. As a result, I've been unable to label my child's school supplies for the start of the new school year and have had to complete my order elsewhere.
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Response from Petit-Fernand
Hello, We are very sorry to hear that your experience with our service did not live up to your expectations. We understand your frustration with the situation you have described. We have taken note of your feedback and will pass it on to our team to improve our service. We apologize for any inconvenience caused and for any miscommunication regarding item availability and delivery times. The C-MonEtiquette team
F
Rating: 4 out of 5
Fast ordering on the site, choice of colors and motifs, and calligraphy. Price a little high for the quantity. Fast delivery.
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C
Rating: 4 out of 5
Easy to customize, fast shipping
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V
Rating: 1 out of 5
Late shipping. Labels never received for back to school. Waste of time.
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Response from Petit-Fernand
Hello, We're very sorry for the inconvenience you've experienced with your order. Please note that we have already refunded your purchase in full on 06/09, as indicated in our previous exchanges. The C-MonEtiquette team
C
Rating: 1 out of 5
At first, I bought sticky clothing labels, but they couldn't withstand the dryer. So I opted for iron-on labels, washed at 40, tumble-dried and several labels have already popped off. The same goes for the shoes, the labels don't stand perspiration, a few years ago a transparent label protected the whole thing, unfortunately this label has disappeared and the labels haven't lasted a week.
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Response from Petit-Fernand
Hello, We find it unusual that you have experienced a quality problem with your order. We understand your frustration and would like to resolve this issue as soon as possible. We will contact you directly to discuss the situation and find a solution tailored to your needs. The C-MonEtiquette team
C
Rating: 4 out of 5
Products conform to the Visual and quality great even after several machine washes and price not excessive Large choice of pattern and color
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L
Rating: 1 out of 5
Two orders zero receipts I'm still waiting
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Response from Petit-Fernand
Hello, We have contacted you privately, because it is indeed abnormal that you have not received your order within the expected time. Please be assured that we are doing our utmost to resolve this problem as quickly as possible and to provide you with a solution. We remain at your disposal for any further assistance, and hope that you will receive your products as soon as possible. Sincerely, The C-MonEtiquette team
N
Rating: 4 out of 5
Very satisfied
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B
Rating: 1 out of 5
Order not received ...? Twice !!!!!
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Response from Petit-Fernand
Hello, Your order has been resent due to the non-receipt of the initial shipment. We hope you have received it correctly this time and that you like the products. The C-MonEtiquette team
B
Rating: 4 out of 5
Very good products but long delivery
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S
Rating: 4 out of 5
Very good product
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B
Rating: 2 out of 5
Fantastic quality, however they come off in the washer which I'm a little disheartened about due to them been for school uniform.
V
Rating: 4 out of 5
Complies with my order.
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V
Rating: 1 out of 5
I paid a supplement chronopost to receive my labels within 24 hours. I received my order 7 days later! A HONEST!!!
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L
Rating: 1 out of 5
I never received my order.
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Response from Petit-Fernand
Hello, We are very sorry for the inconvenience you have experienced with your order. As we indicated in our previous exchanges, your purchase was fully refunded on 12/09. Have a nice day, The C-MonEtiquette team
N
Rating: 3 out of 5
No delivery arrived, despite the additional costs paid for fast delivery. But then the amount was quickly transferred back. So I can't say anything about the quality, but the rest was okay.
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Response from Petit-Fernand
Hello, thank you for your feedback. We are sorry that you had problems with the delivery. ?? We have refunded you the full amount and hope that things will go better next time. Have a nice day, Elise, EsIstMeins
P
Rating: 4 out of 5
Labels are correct and adhere well to the garment. Fades a little over time!!!
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L
Rating: 1 out of 5
Delivery time far too long
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Response from Petit-Fernand
Hello, thank you for your feedback. Your order was delivered within 4 days, which is our usual delivery time. We're sorry if it took too long and hope you're satisfied with the products you received. Have a nice day, The C-MonEtiquette team
M
Rating: 1 out of 5
I never received my order, which was placed on August 28!
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Response from Petit-Fernand
Hello, We confirm that customer service has received your request. You will receive a reply as soon as possible, and we are sure that we will find a satisfactory solution for you. Thank you for your patience. The C-MonEtiquette team
M
Rating: 1 out of 5
Never got product and rude customer service
Response from Petit-Fernand
Hello, I'm very sorry to hear that you have not received your order. However, I would like to address your comments regarding our customer service. We have always responded promptly to your inquiries and have listened carefully to each of your questions. In fact, we went above and beyond by sending you a second order free of charge, based on your selection. After that, you opted for a refund, which we promptly processed. We truly apologize for any inconvenience regarding the non-receipt of your order, but I believe our customer service has been nothing short of helpful and supportive throughout this process. We take pride in providing excellent customer service, and it's disheartening to hear that you feel this way. Your feedback is important to us, and we strive to improve based on our customers' experiences.
E
Rating: 1 out of 5
Too expensive shipping costs
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