The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I have specially arranged an express order and accordingly paid extra expensive that it comes to me after 1-2 working days it has passed over 5 working days and it is not yet there ... super annoying!
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Response from Petit-Fernand
Hello, thank you for your message. For this order 5001358638 you selected standard delivery and not express delivery. This is why the delivery took longer than 1-2 days. Have a nice day, Elise, EsIstMeins
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Coralie Besnard
Rating: 4 out of 5
Very good and beautiful labels and very fast shipping. However, in the primary kit you need 10/15 extra labels for pens, felt-tips and pencils. As for the rest, I'll have some left over for next year. Thank you for your help.
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A Lrx
Rating: 3 out of 5
Clothing label much too small disappointed
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Response from Petit-Fernand
Hello, Thank you for your comment. We specify the dimensions of our products on our website to give you the best possible idea of the final result. We are sorry that our labels are too small for your use. Have a nice day, Camille C-MonEtiquette
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Evelyn Batalha
Rating: 3 out of 5
Exa ta S dlikmkoi
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Response from Petit-Fernand
Hello, Our customer service is available by phone and e-mail to help you if you encounter a problem with your order? Have a nice day, Camille C-MonEtiquette
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Elyse Duval
Rating: 4 out of 5
Very fast very pretty
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Emma
Rating: 1 out of 5
The font is very small We end up with a name that is tiny in relation to the size of the label. According to the visual on the screen when ordering, it was proportional. Disappointed for a 1st order. I hadn't had this problem with another site.
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Response from Petit-Fernand
Hello, Thank you for leaving us a comment. The small size of your labels is explained by the fact that you chose our "mini" labels specially designed for pens. In fact, they have very slim dimensions, making them ideal for colored pencils, for example. We're sorry if this didn't meet your expectations? Have a nice day, Camille C-MonEtiquette
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Melanie Torres
Rating: 2 out of 5
The shipment took forever and when it arrived it was incomplete. I filed a claim but they didn't even give me a complimentary gift. That speaks a lot about the after sales service and how they are not interested in customer loyalty. For future purchases I think I will try another company.
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Response from Petit-Fernand
Hello, We are sorry to hear that the delivery time was not respected with the carriers. It is in our interest to keep our customers happy and to provide a solution as soon as possible. If you have not received a compensation, do not hesitate to let us know :) Good day, Petit-Fernand
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Quentin Wasteels
Rating: 3 out of 5
The delivery time was long but that's out of cmonetiquette's control. We ordered labels for which we are delighted as well as a tartine box which is a little small. If we had to do it over again, we would have gone for a bigger box, as we can only fit one loaf. As for the isothermal flask, it's difficult for our 2.5 year old son to open. It's a bit hard. Perhaps we should review this. Even we have to force it a little.
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Response from Petit-Fernand
Hello, Thank you for your message :) Your feedback is extremely important to us as it allows us to improve. We've just contacted you regarding your cap, which shouldn't be so difficult to use. Have a nice day, Camille C-MonEtiquette
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Elodie Belleville
Rating: 4 out of 5
Good reception and very happy with the result. A little problem with peeling the labels, which is a bit difficult and gets damaged in the corners, but otherwise very good quality labels.
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Trio en quatuor
Rating: 4 out of 5
Hello, during my order I had a problem at the time of payment (technical problems). Customer service was friendly and efficient. The labels are of good quality. The only small disappointment was that the order for my two children was mixed up, which was a bit confusing at first and less practical to use. I recommend your site and your products.
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1000698172
Rating: 1 out of 5
order received at a relay point but given to someone else, no help from c-monetiquette, once the money has been transferred to the account, the customer is nothing more than an email, a promotional code offered, a commercial gesture to encourage purchase, a shame.
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Response from Petit-Fernand
Hello, We are very sorry to read your message. Following your exchanges with our customer service department, the refund of your order has been processed. We are sincerely sorry for this anomaly and remain available if necessary. Have a nice day, Camille C-MonEtiquette
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Une CLIENTE
Rating: 1 out of 5
Order never received! A never-ending battle to get my money back! Customer service turned a deaf ear despite numerous reminders! Still waiting for my refund! 30 lost bravo "c mon étiquette
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Response from Petit-Fernand
Hello, It is with regret that we read your message. We currently do not have enough information to contact you to help you. However, if your order has been refunded, this will be visible on the bank account associated with your payment shortly. We are very sorry that your order did not arrive in time. Have a nice day, Camille C-MonEtiquette
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Laeticia Malherbe
Rating: 4 out of 5
After-sales service ??. They respond quickly to our requests and do their best to help and satisfy us. I've been ordering from them for 3 years and I'm never disappointed. Not to mention the ease with which the multi-function labels can be created. I recommend them without hesitation?
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Jocelyne Aman
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Hello Jocelyne, We're sorry about this delivery anomaly with the postal service. We have just contacted you to help you as best we can. Have a nice day, Camille C-MonEtiquette
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Jackie
Rating: 1 out of 5
Stickers looked lovely and went on really easily but came off in the first wash
Response from Petit-Fernand
Hello, We are very sorry to hear that you are having issues with your order. As it is obviously not normal for stickers to come off, we've sent you an email to find a solution! We wish you a lovely day ?? Sarah- Petit Fernand
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C.K.
Rating: 1 out of 5
Unfortunately, I never received the stickers I ordered
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Response from Petit-Fernand
Hello, We are sorry that you are experiencing delivery problems with your order. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Sandy Ritz
Rating: 1 out of 5
Cardboard damaged when I received the package. Personalization the dot is too close to the first name and the initial of the last name. Not pretty
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Response from Petit-Fernand
Hello, We are very sorry that your order arrived in this condition. We printed your gourd as you requested and are sorry to hear that it was not to your liking. We hope, however, that the quality of our products meets your expectations. Have a nice day, Camille C-MonEtiquette
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cliente
Rating: 4 out of 5
The product is what I expected, very pretty and well made, now I just have to put it on my clothes.
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TS
Rating: 4 out of 5
I had a problem with sticky labels and the response to my email was very quick. However, I'm still waiting for my replacement labels that were posted several days ago.
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Gueguen
Rating: 4 out of 5
I ordered a personalized snack box. It arrived very quickly. I'm a bit disappointed by the personalization... just a sticker. On a competitor's site I bought a snack box for my eldest daughter 7 years ago, which was much nicer with an engraving on it and not a sticker. I think this one's going to wear out quickly. If I'd known it was a sticker, I wouldn't have bought it. It's still pretty and practical
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emmanuelle winandy
Rating: 2 out of 5
I've always been satisfied with my previous orders, but this time the labels aren't cut as well and are harder to peel off without tearing.
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Response from Petit-Fernand
Hello Emmanuelle, We're very sorry to hear about this problem with your order. Our customer service has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
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Carole Frejefond
Rating: 4 out of 5
Convenient website sends on time
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Laetitia Desvignes
Rating: 4 out of 5
A very professional company, the deadlines are respected and the redû and as on their site.
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Louise Brandeau
Rating: 4 out of 5
Great clothing labels that hold well. The bottles are as beautiful in person as they are in photos. I love this site it's easy to access and the prices are affordable.
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Eléonore Digna
Rating: 1 out of 5
Unfortunately, my children went back to school without personalized labels - the order never arrived!
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Response from Petit-Fernand
Hello, We are very sorry about this delivery anomaly. We have just contacted you by e-mail in order to help you as soon as possible. Our Customer Service is available by phone or via our form to help you as quickly as possible if necessary? Have a nice day, Camille C-MonEtiquette
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Beatrice H.
Rating: 4 out of 5
First delivery arrived with the wrong name. Customer service very friendly, reliable and uncomplicated. Have now received the name as ordered
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Response from Petit-Fernand
Hello, thank you very much for your great review! Have a nice day, ? Elise, ItIsMine
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Olena R.
Rating: 1 out of 5
I spent a long time choosing from the sticker suppliers and decided on Esistmeins. I stuck the stickers on the clothes according to the instructions. After I washed the clothes at a water temperature of 40 degrees, absolutely all the stickers were stuck and remained in the washing machine. I am very disappointed with the quality and the time lost.
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Response from Petit-Fernand
Good afternoon, We are very sorry that our products are causing you problems. We have just contacted you to get more details about this. Have a nice day, Elise, EsIstMeins
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Romane Boyer
Rating: 4 out of 5
Easy to customize, but the green color is darker than the screen.
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Alexandra
Rating: 4 out of 5
Good quality!
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Alexia EH
Rating: 3 out of 5
The labels were just as I'd chosen, but there was a problem with the "cut" of my label sheets. While the shoe labels peel off easily, the clothing labels are impossible to peel off by hand. I have to use a small screwdriver-type tool to remove the label without damaging it. Quite disappointed.
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Response from Petit-Fernand
Hello Alexia, We're sorry to hear about this problem with the clothing labels on your order. Our customer service has contacted you in order to find a solution. Have a nice day, C-MonEtiquette customer service.
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Isabella
Rating: 4 out of 5
excellent and fast
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Response from Petit-Fernand
Good morning, a big thank you for your kind words! We are happy that our products are to your liking ?? See you soon! Chiara, Petit-Fernand
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DAVOINE DIANE
Rating: 3 out of 5
The design of the bottles is very good, but the drinking systems (straw or other stopper) are poorly designed for use by children. They have to hold the bottle vertically, otherwise they can't drink.
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Response from Petit-Fernand
Hello Diane, We're sorry to hear about this inconvenience concerning your order. Our customer service has contacted you in order to find a solution. Have a nice day, C-MonEtiquette customer service.
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Emma
Rating: 4 out of 5
Great site, lots of choice in labels. Quite simple to do!!! Between the order and shipment very fast, but reception time between 3 and 8 working days, I'm at 9 days and still nothing in the mailbox. I had anticipated this before the start of the school year. I hope to receive them on time! The downside for me is the waiting time in the mailbox.
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Emy M
Rating: 4 out of 5
Very good service. Quality labels, very practical. I use them every year to mark my children's things and it works pretty well, forgotten things come back home ??. Very fast delivery. A few downsides for me: the price is still pretty high despite the back-to-school promotions with the eco packs. And there's a lack of white labels to put back on when you give or sell the garment...that would be a real plus to the service.
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Maryse
Rating: 4 out of 5
The labels are just what I expected. They are dishwasher safe and the design is nice. However, I was unpleasantly surprised to receive my different designs mixed up in the booklets, rather than having one design per booklet. We had ordered several in a single order to save on postage, but the distribution was more complicated than expected.
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Jasmine
Rating: 1 out of 5
I was basically very happy with the labels, beautiful design, in booklet form with application explanations for each type of label. Easy to apply. Unfortunately, the first time I washed them at 30 degrees, after waiting a week after application to make sure they had set properly, everything had come off. I'm very disappointed, I didn't buy these labels so that I'd have to reapply them every time I washed my child's clothes.
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Response from Petit-Fernand
Hello Jasmine, Thank you for writing to us. Our iron-on labels are normally permanent once applied. We're sorry that your labels came off in the wash. You'll be able to see the quality of our products on the label return we sent you :) Have a nice day, Camille C-MonEtiquette
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Graziella S.
Rating: 1 out of 5
Order not received. The after-sales service offers to send it back but refuses to do so by express delivery on the pretext that they cannot change the delivery method. Unconvincing argument.
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Response from Petit-Fernand
Hello, We're sorry about this delivery anomaly. As explained during our discussions, we really can't change your initial shipping method, so we're very sorry. We hope, however, that the new shipment we have set up for you will arrive as soon as possible. Have a nice day, Camille C-MonEtiquette
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aurélie
Rating: 3 out of 5
the labels are of good quality, but they're badly precut, so it's a hassle to remove them
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Response from Petit-Fernand
Hello Aurélie, We're sorry to hear about this problem with your order. Our customer service has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
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Jennifer LEPETIT
Rating: 4 out of 5
Satisfied with products, delivery times and prices
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Aurélie Y
Rating: 1 out of 5
I never received my back-to-school labels for my daughter ??????
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Response from Petit-Fernand
Hello, We apologize for the delay in delivery by the postal service. Following our email exchanges, we hope that our new shipment will arrive as soon as possible. Have a nice day, Camille C-MonEtiquette
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