The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
This is the 1st time I've ordered from your site. The result is exactly what I ordered and delivery was fast. The only drawback is the 2-line clothing labels, which are very difficult to remove from the backing and are therefore all corroded when I put them on my clothes.
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Caroline
Rating: 3 out of 5
I've been ordering for 3 years now and have never had anything to say. However, this year they were all mixed up! I had taken some labels for my grandson, and I had to tear out the pages to find out what they were for his mom, instead of giving him a sheet directly! Too bad ...
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Response from Petit-Fernand
Hello Caroline, We're sorry to hear that you're not entirely satisfied with your order. In fact, we send our notebooks separately for individual packs. Have a nice day, Camille C-MonEtiquette
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F. Z.
Rating: 2 out of 5
Unfortunately, the stickers only arrived after 3 weeks because something went wrong with the shipping.
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Response from Petit-Fernand
Hello, I am very pleased that your order has arrived and hope that you like it! However, we are sorry that you had a bad experience with the post office. Have a nice day, Elise, Customer Service EsIstMeins
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Marina André
Rating: 1 out of 5
I still haven't received my parcel after several weeks, because apparently I didn't give the right address when I did. Parcel still not sent a priori
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Response from Petit-Fernand
Hello Marina, We're sorry to hear that you haven't received your parcel. Our customer service has contacted you to find a solution. Have a nice day, C-Mon Etiquette ?
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Cindy Sanchez
Rating: 1 out of 5
Still nothing received...
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Response from Petit-Fernand
Hello Cindy, We are sorry to hear that you have not received your order. Our customer service has contacted you to find a solution. Have a nice day, C-MonEtiquette customer service.
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Maria T.
Rating: 1 out of 5
The first set of labels never arrived and I had to chase them up to receive my order. I have just got around to labelling my children's school uniform. The labels won't peel off easily. Almost like they haven't been cut properly. When they do peel off, they sometimes have an extra bit of shiny film coming off too. The edges are frilly, almost as if they are too thin. They are also ripping. I have ordered these labels many times before and have not had these issues before. I don't know if they have changed the materials or how they are made but they are now terrible quality.
Response from Petit-Fernand
Dear Maria, Thank you for reaching out to us regarding your order. We understand your frustrations and appreciate your feedback. We apologize for the inconvenience caused by the delivery issues with your initial set of labels. Please know that we took steps to address this by sending you a replacement order free of charge, which we hope you will appreciate, as the delivery issue was beyond our control. Regarding the quality concerns you've mentioned, we are sorry to hear that you are experiencing issues. However, we were unable to find any prior complaints linked to your account, which prevented us from addressing this issue sooner. Our customer service team will be in touch with you shortly to discuss this matter and how we can assist you further. Your satisfaction is important to us, and we appreciate your understanding. Best regards, Chiara, Petit-Fernand
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Gemma W.
Rating: 4 out of 5
As always with this company, it was a really easy process to choose the options to create my labels. I also love the presentation of the labels when they arrive in their little book, and always with extra lovely stickers. The only thing that surprises me is that there aren't more options for the little images on the labels. It seems quite a random and limited range. Sometimes the labels are a little difficult to pull off the sheet as they haven't been perfectly cut from the surround. I'll still continue to order all my labels here though as they are very good quality and really do stay put on clothing labels.
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Emma D.
Rating: 4 out of 5
Great customer service and lovely product.
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Sylvie Demoulin
Rating: 1 out of 5
Label too big for small equipment
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Response from Petit-Fernand
Hello Sylvie, We're sorry to hear that the labels don't suit you. There are different sizes for object labels, including the Mini made especially for small equipment: https://www.c-monetiquette.fr/etiquettes-autocollantes-objets You ordered the 1-line labels, which are indeed too wide for small equipment. Have a nice day, C-MonEtiquette Customer Service
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Béatrice
Rating: 2 out of 5
I didn't receive the stickers I ordered but those of another child. I don't like the fact that my child's name is now circulating somewhere else.
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Response from Petit-Fernand
Hello, we are sorry to hear about this mixed-up order. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Nazmiye Alaca
Rating: 4 out of 5
Great, but it's a shame that each label with the child's name doesn't come with a separate notebook, which makes it difficult to give as a gift.
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Yurena Hernández Pérez
Rating: 4 out of 5
The stickers seem to be of good quality, although they took a long time to arrive.
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marina gauthier
Rating: 3 out of 5
Too bad I only have the same label size. I would like several tampis for me.
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Response from Petit-Fernand
Hi Marina, Your order only includes labels for objects of the same size. You can find all our models by clicking on the "shape" tab when customizing :) Have a nice day, Camille C-MonEtiquette
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Carlita
Rating: 3 out of 5
The self-adhesive clothing labels were very difficult to remove from the plastic... and there's a page of iron-on labels that isn't close cut so I can't use them... unless I cut them myself = waste of time. I'm a bit disappointed because the labels are really beautiful and look good quality. To be seen over time.
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Response from Petit-Fernand
Hello, Thank you for taking the time to write to us. Your labels should not be difficult to remove from their backing. Therefore, our Customer Service has just contacted you by email in order to help you with your order. Have a nice day, Camille C-MonEtiquette
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Amela Cartier
Rating: 3 out of 5
I received labels with a rainbow when I had ticked nothing because it's for a boy entering 6th grade and nothing was adapted to his age so I had to cut out all the rainbows?
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Response from Petit-Fernand
Hello, We are sorry that your order did not bring you complete satisfaction. The labels you ordered feature a rainbow as indicated in your confirmation email. If you wish to remove the illustration when personalizing, you can select the X in the "pets" category. Have a nice day, Camille C-MonEtiquette
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Bahar
Rating: 1 out of 5
My order has not arrived! Money was paid in nicely but my order never arrived although I got the email it was already delivered! :/ I find it very annoying!
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Response from Petit-Fernand
Hello, we are very sorry to hear that. ?? Could you please get in touch with us so that we can suggest a solution? Have a nice day, Elise, EsIstMeins
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Fanny
Rating: 2 out of 5
My request to change the label was not taken into account. I made a mistake and quickly sent a request for a change which went unanswered. Too bad
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Response from Petit-Fernand
Hello, We're very sorry, we had indeed made the change to your order, as evidenced by our previous email exchanges. We have just contacted you again to help you. Have a nice day, Camille C-MonEtiquette
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Camille Leconte
Rating: 1 out of 5
I didn't get the order I placed online at all. I received two packs of labels in various sizes, even though I had ordered a full pack and an additional order of special labels for pens/felts/pencils. So I'm in a quandary, as I don't have enough thin labels for my two children.
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Response from Petit-Fernand
Hello Camille, We're sorry to hear about this incident concerning your order. Our Customer Service department has replied to your e-mail, proposing various solutions :) Have a nice day, Camille C-MonEtiquette
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Customer
Rating: 2 out of 5
I order clothes labels every year from you but this year the labels were not cut properly and some of them tested and the others were really hard to rem
Response from Petit-Fernand
Dear Stephanie, Thank you for reaching out to us regarding your order. We understand your frustrations and appreciate your feedback. Regarding the quality concerns you've mentioned, we are sorry to hear that you are experiencing issues. However, we were unable to find any prior complaints linked to your account, which prevented us from addressing this issue sooner. Our customer service team will be in touch with you shortly to discuss this matter and how we can assist you further. Your satisfaction is important to us, and we appreciate your understanding. Best regards, Chiara Petit-Fernand
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Aurélie
Rating: 4 out of 5
Always so satisfied with the products ordered, the customer service is very reactive in case of problem, just TOP!
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Ambre Babski
Rating: 4 out of 5
Loyal to the company since 2017, I will not change, quality labels, I regret that you no longer make the bottles of before. Top quality even after several washes etc.
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Morgane Marteau
Rating: 4 out of 5
Order received quickly. Very good label, very nice.
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Jennifer
Rating: 3 out of 5
I'm disappointed with the quality of the labels
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Response from Petit-Fernand
Hello Jennifer, We're sorry to hear that the quality of the labels didn't meet your expectations. Our customer service has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
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TERESA
Rating: 3 out of 5
The delivery time was not what it said on the website. It took longer... The product is fine but the presentation is not good.... They come in badly stapled packages, untidy and not even separated by names but mixed up. In cargoes for 5 children and one of them was missing stickers... I didn't really care about the latter because I had ordered enough... Regarding the utility of the product I think it is correct. But the presentation and the shipping places could be improved as I have already mentioned.
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Response from Petit-Fernand
Hi Teresa, Thank you for taking the time to write to us. We sincerely regret the delay in delivery by SEUR. As for your order, it should not have arrived badly stapled and incomplete, we apologize. Our Customer Service has just sent you an email to help you. Good day, Camille Petit-Fernand
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Vahri M.
Rating: 3 out of 5
I have ordered the stick on labels for the past 4/5 years and been happy, however this year the quality isn't as good with the labels harder to peel and ripping a bit.
Response from Petit-Fernand
Hi, Thank you for getting in touch about your recent order. We truly value your input and understand your concerns. We apologize for the challenges you've encountered regarding the product's quality. We noticed that your message on Trustpilot does not include the necessary information for us to assist you effectively. To help you with your inquiry, please provide us with your order number and the email address associated with your account. Once we have this information, our customer service team will be happy to assist you promptly. Warm regards, Chiara Petit-Fernand
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Carine Mauger
Rating: 3 out of 5
Pencil label a little too large for my taste
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Response from Petit-Fernand
Hello Carine, We're sorry the labels didn't meet your expectations. Your order included labels for 1-line items. We offer Mini size labels, especially for pencils. We hope to see you soon on C-MonEtiquette! Have a nice day, C-MonEtiquette Customer Service
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Lise
Rating: 4 out of 5
Fast, careful delivery. The gourd seems to be of good quality
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Sonja W.
Rating: 4 out of 5
Very nice and durable stickers. Unfortunately made a mistake with the size, perhaps overlooked the instructions.
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Response from Petit-Fernand
Hello, we are sorry that the size you ordered was not the size you wanted. We still hope that you will be able to use the labels. ??? Have a nice day, Elise, EsIstMeins
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Miss T.
Rating: 3 out of 5
The stickers did take a while to arrive and was worried they might not arrive before my little one started nursery.
Response from Petit-Fernand
Hello, Thank you for taking the time to share your feedback with us. We sincerely apologize for the delay in the delivery of your stickers. We understand how important it is for your little one to have everything ready before starting nursery, and we're sorry for any worry this may have caused. We constantly strive to improve our delivery times and appreciate your patience and understanding. If there's anything we can do to assist you further, please don't hesitate to reach out. We hope your little one enjoys their new stickers! Warm regards, Chiara Petit-Fernand
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Victoria C.
Rating: 4 out of 5
I would have liked quicker postage but the product is great.
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María Ángeles López Gutiérrez
Rating: 1 out of 5
A delivery point of those offered on the web was scheduled, however it never arrived and I realized that this delivery point was already closed for good points I contacted you and you offered me children after delivery options but the order was not sent where I asked but to another delivery point totally different and without notifying me. As I did not go to pick it up because I was not notified of the delivery it was returned and again sent back to another random delivery point. I have not been able to pick it up because I am on vacation and it has been a long time since the order was placed. The result is that I placed the order in the middle of July and a month later I still do not have it.
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Response from Petit-Fernand
Hello, We deeply regret all the delays. The changes made during delivery are independent of us. We have found that Seur, unable to deliver at the selected point, makes the order available at its premises without consulting the recipient or the sender. Once your order arrives at our premises, we will be able to send you your order by express. Good day, Petit-Fernand
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Audrey
Rating: 3 out of 5
The labels are fine but I placed 2 orders and the 2 packages arrived completely mixed up! Otherwise good quality.
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Response from Petit-Fernand
Hi Audrey, We're sorry to hear that the labels arrived mixed up. The important thing is that the quality is right for you! See you soon on C-MonEtiquette :) Have a nice day, C-MonEtiquette Customer Service
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gwendoline
Rating: 4 out of 5
I'm quite happy I order every year
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Frédérique Ballion
Rating: 1 out of 5
Order not delivered. I still haven't received anything, my order having left on July 25.
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Response from Petit-Fernand
Hello Frédérique, You have been in contact with our customer service department to resolve the problem of late delivery. We are delighted that a solution has been found. Have a nice day, C-MonEtiquette
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Amandine Heitz
Rating: 3 out of 5
The labels are just perfect! Nothing to complain about. However, the bottles peel despite the care taken, so it's a shame.
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Response from Petit-Fernand
Hello Amandine, We're sorry to hear that the illustrations on the bottles are peeling. Our customer service has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
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Julie Emaille
Rating: 4 out of 5
As described. We'll see over time and with the machines if it holds up.
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Tina A
Rating: 4 out of 5
Gourde is good quality in general, but the personalized stickers get damaged very quickly after only a few hand washes and cotodien use. The sticker for a snack box arrived with lots of bubbles... not very well applied, nor pretty.
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Franck Youdine
Rating: 3 out of 5
The labels are very nice. However, I bought a gourd and the patterns are already faded. I tried to contact customer service via the website and always got an error code.
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Response from Petit-Fernand
Hello Franck, We're sorry to hear that the patterns on the gourd are damaged. Our customer service department has contacted you to find a solution. C-MonEtiquette customer service
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Sabrina SETBEL
Rating: 4 out of 5
Fast delivery. Very good quality labels.
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Noubouwati Saidina
Rating: 1 out of 5
Order never received. Very disappointed
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Response from Petit-Fernand
Hello Noubouwati, We're sorry to hear that your order has not been delivered. Our customer service has sent you an email to suggest a solution. Have a nice day, C-MonEtiquette
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