The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
My experience with this company was making the labels for my daughter's summer camp. She glued them herself, which meant total autonomy for the children and less work for the parents.
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Anna FERNANDES
Rating: 4 out of 5
Fast delivery, easy ordering
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Denise Miot
Rating: 1 out of 5
I never received my labels
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Response from Petit-Fernand
Hello, We are very sorry about this delivery anomaly. Our customer service department has responded to your complaint by e-mail, offering you a solution :) Have a nice day, Camille C-MonEtiquette
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Delannoy Martine
Rating: 4 out of 5
I am delighted with my order. It was sent quickly and the item was exactly what I wanted.
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Lilia
Rating: 3 out of 5
Stickers are fine, but it took a month to deliver them.
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Response from Petit-Fernand
Hello! Thank you for your comment. We are sorry to hear that the delivery took too long. Your satisfaction is important to us, so we have changed our shipping provider to make sure our customers receive it as soon as possible. good day! Monica Petit Fernand
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Clémence Fourneau-Mijno
Rating: 3 out of 5
Jen has been ordering for 3 years now! These labels are always so practical. On the other hand, the quality seems to be declining, and the labels I've received are very difficult to remove from the backing, which is a shame. Let's hope they last as long as the others.
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Response from Petit-Fernand
Hello Clémence, First of all, many thanks for your loyalty? We're very sorry about this incident. As you've seen in the past, your labels shouldn't be difficult to remove from their holders. We have just contacted you by e-mail to help you as best we can. Have a nice day, Camille C-MonEtiquette
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Stephany T.
Rating: 4 out of 5
Nice idea, useful and convenient x those who, like me, have neither time nor desire to stand there writing and sticking labels on every kindergarten/school accessory. As for shipping, they are too strict, which is why I did not put 5 stars, as on a very large order, they would charge me for shipping (despite reaching 49 would be free) and I had to have it delivered to a pickup point in my area to avoid the charge.
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Response from Petit-Fernand
Good morning, thank you very much for your positive comment! We are happy that our products are to your liking ?? See you soon! Chiara, Petit-Fernand
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Steffi
Rating: 4 out of 5
The service is great, only the delivery to Germany takes a little longer. But if you can plan for it, it's not a problem.
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Response from Petit-Fernand
Hello, Thank you very much for your great review, which goes straight to our hearts. ?? Yes, we are a French company, so delivery may take a little longer. Have a nice day, Elise, EsIstMeins
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Célia FLORES
Rating: 3 out of 5
I've been ordering every year for several years now, and I think it's a shame that loyalty isn't rewarded. I wanted to use a promo code received by email which was broken and a few days later I received another one even though my order had been placed. Apart from this, like every year, very fast delivery.
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Response from Petit-Fernand
Hello, thank you very much for your loyalty!?? We try to regularly put in place offers during the summer so that you can prepare for the new school year with peace of mind. We are sorry that your order was placed between two promotions. However, we hope you will be completely satisfied with your order :) Have a nice day, Camille C-MonEtiquette
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Julie
Rating: 4 out of 5
Great service, nice and practical labels
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lénaïg jardiné
Rating: 2 out of 5
The stickers do not peel off well ....
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Response from Petit-Fernand
Hello, Thank you for contacting us. We're very sorry to hear about this problem. Your labels should not be difficult to remove from their holders. We have just contacted you by e-mail to help you. Have a nice day, Camille C-MonEtiquette
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Elise Simonnet
Rating: 4 out of 5
Fast delivery and as described. However, the quality of the labels had to be modified and the pre-cutting of the labels made it much less difficult to remove them from the booklet without damaging them.
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floriane P
Rating: 1 out of 5
Even before the labels were printed, I asked for them to be cancelled. This was not done and I was offered a 20% refund. I was not at all satisfied, especially as I had warned them before production started. I wouldn't recommend them again, as they clearly don't take their customers into consideration. I respected their cancellation policy, not at all.
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Response from Petit-Fernand
Hello, We understand your dissatisfaction. However, as explained during our discussions, we did not have a duplicate of your order. Consequently, we were unable to cancel your second order. Thank you for your understanding. Have a nice day, Camille C-MonEtiquette
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customer
Rating: 1 out of 5
I've never received my order
Response from Petit-Fernand
Hello Valerie, our customer support has reached out to you via email to try to fix the issue. We're sorry there was such an issue during your delivery.
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Jessica THIEVENT
Rating: 2 out of 5
And the name is too far apart from the logo. Too bad. Would I have tried it?
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Response from Petit-Fernand
Hello Jessica, We're sorry to hear that the labels are not up to your expectations. Nevertheless, our customizer is there to help you make the best possible representation of our products before placing your order. We wish you a wonderful summer? Sarah- CMonEtiquette
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Thilleli
Rating: 2 out of 5
The gourd is heavy for a child, the weight of the product is not at all studied. With water, the gourd is impossible to carry. The first-name label is already starting to peel off.
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Response from Petit-Fernand
Hello Thilleli, We're sorry to hear that you're experiencing this problem with the bottles you've received. We recommend spouted water bottles for children aged 5 and over, to prevent smaller children from having difficulty using their water bottle. We have just contacted you to find a solution regarding the printing! Have a nice evening! Sarah-CMonEtiquette
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EVELYNE
Rating: 3 out of 5
Hello, the labels are beautiful and conform to my order. Except: I ordered labels for my 3 grandchildren born from my son and my daughter. I received a booklet for one of my son's children and a 2nd with the labels of one of my son's children and one of my daughter's children, attached together! How do you expect me to offer these labels torn from the booklet? Especially as one of the children won't be entitled to the stickers attached at the end of the booklet. So I'm disappointed with the presentation of my order.
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Response from Petit-Fernand
Hello, We understand your dissatisfaction, and we're very sorry. We send our notebooks separately when they are Packs of labels. If you wish to order labels individually, they are not sent separately. However, if you would like to place a new order for your grandchildren in the future, you can contact us in advance with your order number so that we can tell our production department to separate their labels. Have a nice day, Elise, C-MonEtiquette
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yvonne
Rating: 4 out of 5
Easy process
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Balancourt
Rating: 4 out of 5
Easy website and super-simple label design. Fast delivery and just what we expected.
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Samanth H.
Rating: 3 out of 5
My initial order didn't arrive, the replacement sent arrived but wasn't my order but finally a tracked replacement arrived and was correct.
Response from Petit-Fernand
We're sorry there were so many issues during delivery, and we hope the labels were more than satisfactory!
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MQ
Rating: 3 out of 5
When I received my order, the products were not the right ones (different surname). Following a message to customer service, I finally received the products I had ordered. The labels are not as nice as on the website. I'm very disappointed.
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Response from Petit-Fernand
Hello, We're sorry to hear about this order reversal. Please do not hesitate to contact us with the details of this order which does not correspond to your expectations. Have a nice day, Elise, C-MonEtiquette
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Ainara
Rating: 4 out of 5
I am very happy with the quality, the design is very nice. I had a problem with the shipping, and they replied very fast.
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Vives
Rating: 4 out of 5
The stickers are very nice, and the service is excellent, the only thing is that the order took a long time to arrive.
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S O.
Rating: 4 out of 5
The site is easy to use and saved time by reordering some old labels I'd used. My only gripe is the delivery times, I know they're shipped from abroad but I thought the labels had got lost in the post. They took over a week (nearly 2 weeks) to arrive after despatch which is too long.
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Carine Kapusta
Rating: 3 out of 5
Disappointed by the quality: there are bubbles under the label on the snack box!
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Response from Petit-Fernand
Hello, We're sorry to hear about your order. Please do not hesitate to contact us and give us your order number so that our customer service can help you as best as possible. Have a nice day, Elise, C-MonEtiquette
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Apple
Rating: 3 out of 5
Easy to navigate the site and customize products. The label colors are nice. The object labels are great, but I'd strongly advise against ordering the iron-on clothing labels. Unlike the labels I'd bought in previous years from another supplier (which weren't as pretty), the c-monetiquette labels peel off, I had to reinstall them 3 times and lost a lot of them in the wash. I had followed the instructions on heat and application time. In short, I wasted a lot of time getting ready for camp.
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Response from Petit-Fernand
Hello Sandy, We're sorry to hear that the iron-on labels you received are coming unstuck. This is obviously not normal. We've just contacted you to solve the problem! Have a nice evening? Sarah - CMonEtiquette
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Dada
Rating: 4 out of 5
Very good site. Lots of label choices and personalization. Fast and reliable shipping. Would recommend
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Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
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Karen Nichols
Rating: 3 out of 5
Fast delivery.
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Response from Petit-Fernand
Hello Karen, Thank you for your comment. Don't hesitate to tell us how we can improve and get the 5?! Have a nice day, Sarah-CMonEtiquette
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Aymon
Rating: 4 out of 5
My son found the gourd great :)! He takes it everywhere.
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Response from Petit-Fernand
Hello, Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family!?? Have a nice day, Elise, C-MonEtiquette
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Elodie Thierry
Rating: 3 out of 5
I received my order twice, with double charging. Certainly an error on my part, but you could have checked before responding to two identical orders on two different shipments for the same person. I have not yet tested the stickers, but I hope they are of good quality.
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Response from Petit-Fernand
Hello Elodie, Thank you for your comment. We don't supervise the orders placed by our customers: many orders are singular, original and unusual, full of surprises and contradictions...? So we produce what we are asked to produce, and it would be inappropriate to ask each customer if their order was really intended to be this way or that. We always send an order confirmation e-mail, so don't hesitate to contact us if you notice any discrepancies - that's what our customer service is there for! A lovely evening, Sarah- CMonEtiquette
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Alain RAUSSIN
Rating: 3 out of 5
Hello, I'm a little disappointed with the quality of the labels. They don't wash well.
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Response from Petit-Fernand
Hello Alain, We're sorry to hear that you're experiencing this problem with your labels. We have just contacted you in order to resolve this situation together! Have a nice evening? Sarah- CMonEtiquette
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Maa
Rating: 4 out of 5
Good quality labels! They're very pretty. I recommend them!
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Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
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Am?lie
Rating: 2 out of 5
1st order placed last year, very good complete back. Labels recommended this year by 30 and very disappointed because the quality is not as good (thinner and less successful prints) and the price is high.
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Response from Petit-Fernand
Hello Amélie, We're sorry your order didn't meet your expectations. Our prices haven't changed since last year, but we have indeed modified the varnish we use to ensure that our labels last even longer. Have a nice evening? Sarah - CMonEtiquette
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Marta Cardenas
Rating: 1 out of 5
I have not received or ordered
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Response from Petit-Fernand
Hi Marta, We are sorry to read your message. We have just contacted you by email to help you with this situation as soon as possible. Hello, Camille Petit-Fernand
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Francesca
Rating: 1 out of 5
I paid 9.59 for quick shipping within 48 h but the package arrived late. I don't recommend it
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Response from Petit-Fernand
Good morning Francesca, We are very sorry to hear that you encountered problems with the shipment. We did not find any report from you, and we would be happy to help you solve the problem. Our tem will contact you to help you. Good day, Chiara Petit-Fernand We kindly ask you to send us pictures of the water bottle in question. Thank you for your understanding. See you soon, Chiara Petit-Fernand
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Elodie
Rating: 2 out of 5
Hello, I ordered a snack box and a matching gourd for my son, who will soon be 3 years old, to start kindergarten. They are very pretty but unfortunately the openings are much too difficult... He can't open either the beaker or the snack box. What a shame to have to buy new ones, because he can't use them all by himself?
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Response from Petit-Fernand
Hello Elodie, We're sorry to hear that the gourd and snackbox are difficult for your son to use... We only recommend the gourd you ordered on our site for children aged 5 and over, which explains why it's still complicated for him at his age. We hope he'll be able to take full advantage of these beautiful objects in the near future! Have a nice day? Sarah- CMonEtiquette
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Fernanda do céu Da Silva Cardo
Rating: 4 out of 5
Very good product
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
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AudreyS
Rating: 4 out of 5
Not disappointed at all, on the contrary I recommend ????
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Sabrina Fittipaldi
Rating: 1 out of 5
Perfect labels for a school trip, but not for the long term... Even if you follow the washing instructions... Customer service promises to send back an order at the beginning of July but you never receive this famous exchange order and customer service doesn't seem to be able to keep up because they tell me that I received the order (sent at the beginning of July) on 16 May... ?????
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Response from Petit-Fernand
Hello, Customer Service has taken care of your complaint. In fact, your order was sent to your relay point a month ago. We invite you to get in touch with your relay point, as unfortunately we have no influence over the Chronopost service and we have not received any return of your order. Have a nice day, Elise, C-MonEtiquette
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Martina P.
Rating: 3 out of 5
All good, except that the last name does not appear in some labels.
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Response from Petit-Fernand
Good morning Martina, Thank you for your feedback and we are sorry to learn that you are not completely satisfied with your purchase. We would like to clarify that the preschool package includes different types of labels, as specified on our website. Therefore, not all labels necessarily include the first and last name, and in some labels only the first name may appear, as for reasons of space. (Some labels have two lines of text, others only one.) We strive to provide clear and detailed information, but we are always available to clarify any questions you may have. We thank you again for your report and hope to have the opportunity to serve you better in the future. ?? Chiara Petit-Fernand
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