The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
All good, except that the last name does not appear in some labels.
Translated reviews
Response from Petit-Fernand
Good morning Martina, Thank you for your feedback and we are sorry to learn that you are not completely satisfied with your purchase. We would like to clarify that the preschool package includes different types of labels, as specified on our website. Therefore, not all labels necessarily include the first and last name, and in some labels only the first name may appear, as for reasons of space. (Some labels have two lines of text, others only one.) We strive to provide clear and detailed information, but we are always available to clarify any questions you may have. We thank you again for your report and hope to have the opportunity to serve you better in the future. ?? Chiara Petit-Fernand
S
Sonia Niger
Rating: 1 out of 5
Thank you for answering my question...
Translated reviews
Response from Petit-Fernand
Hello Sonia, We are very sorry to hear that Chronopost has changed the delivery point initially chosen and we understand your anger. 60km is not an acceptable distance to collect a parcel that is supposed to be delivered to your home. We invite you to contact us in this situation, so that we can find a solution and you don't have to drive all that way. A very pleasant evening Sarah-CMonEtiquette
N
Nurcan A.
Rating: 1 out of 5
Ordered 2 times, 2 times went wrong. I didn't receive the first order at all, the second one too late. I will not be ordering here again
Translated reviews
Response from Petit-Fernand
Hello, we are sorry that your order arrived too late. Unfortunately, we have no control over the postal service. Have a nice day, Elise, EsIstMeins
S
Sabine S.
Rating: 3 out of 5
Unfortunately, the packaging was not ideal. A thin envelope. It was supposed to be a gift. But everything was wrinkled.
Translated reviews
Response from Petit-Fernand
Hello, we are sorry that the envelope arrived in this condition. My colleague asked you if the labels were damaged but we have not received an answer from you. Have a nice day, Elise, EsIstMeins
C
Celia
Rating: 3 out of 5
Beautiful labels, but the envelope didn't fit (too small) and didn't seal properly! The pockets were damaged.
Translated reviews
Response from Petit-Fernand
Hello Célia, Thank you for your message. We are sorry about this delivery incident and have just sent you an email to find a solution! We wish you a nice end of day? Sarah- CMonEtiquette
J
Julie
Rating: 3 out of 5
Order placed, delivery in 3-4 working days. Finally I receive 10 days after the delivery date. The labels are perfect it's a shame they arrived too late I was supposed to reorder for my second boy finally I will not.
Translated reviews
Response from Petit-Fernand
Hello Julie, Thank you for your message. We are sorry to hear about this delay in delivery. Unfortunately, we have no influence over Chronopost's delivery times, although we did ship your order within 24 hours. Please do not hesitate to reply to the e-mail we have just sent you so that we can work out a solution together! Have a nice day? Sarah-CMonEtiquette
J
Jessica Tristan
Rating: 3 out of 5
Delivery has been delayed.
Translated reviews
Response from Petit-Fernand
Hello, We are sorry to hear that the delivery took longer than expected. However, we hope that everything is to your liking as far as our products are concerned. Hello, Camille Petit-Fernand
C
Céline Beauvilain
Rating: 1 out of 5
I never received my order!
Translated reviews
Response from Petit-Fernand
Hello Céline, We're sorry your order didn't arrive on time. You were able to contact our customer service to obtain a refund. Good day, C-MonEtiquette Customer Service
C
Carole
Rating: 4 out of 5
Very well done site, the simulations are great and allow you to make your choice by already having a vision of the rendering. Fast delivery and the labels are perfect!
Translated reviews
Response from Petit-Fernand
Hello, Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family!?? Have a nice day, Elise, C-MonEtiquette
F
Frédérique L-D
Rating: 3 out of 5
The patterns are nice, the finish is pretty, but after the first wash, most of the self-adhesive labels come off. First try with this brand, I won't be doing it again.
Translated reviews
Response from Petit-Fernand
Hello Frédérique, and thank you for your comment. Our labels are not supposed to come off in the wash, so we apologize for this anomaly in your order. We've sent you an e-mail to try and resolve the situation together! Have a nice evening? Sarah- CMonEtiquette
C
Corinne Resnier
Rating: 4 out of 5
The notebooks should be grouped by first name and surname using a type of label. I find the final balance rather high despite being loyal to your brand. But next time I'll compare on other sites...
Translated reviews
Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
R
Re Ma
Rating: 4 out of 5
Products conform Shipping nothing to say
Translated reviews
Response from Petit-Fernand
Hello, Thank you very much for ordering from us. We are delighted to see that you like your order. Good day, Elise, C-MonEtiquette
A
alice alice guillot
Rating: 4 out of 5
Very good labels
Translated reviews
Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Beautiful day to you, Elise, C-MonEtiquette
M
Marie LES
Rating: 3 out of 5
Super site with labels that stick very very well, however the work of the preparer is to review. Order at 45 is missing 4 label sheets and one wooden one is stained. I contacted customer service, got a quick response and was told to send back the missing labels and have the damaged one redone. Yes, but on receipt of this service, the labels are still missing. Again, I call back the service, which is always top-notch and reactive. Now we'll see if we get everything this time.
Translated reviews
Response from Petit-Fernand
Hello Marie, Thank you for your message. We are delighted that you are so satisfied with the quality of our labels. ?? However, we're sorry to hear about the anomalies with your order and understand your annoyance. We always report any shortcomings to the relevant departments, so that the situation does not recur. Our customer service team remains at your disposal to ensure that your customer experience is as satisfactory as possible! Have a nice day? Sarah-CMonEtiquette
M
Marion Cossard
Rating: 4 out of 5
We need labels, but I didn't understand that they were for the whole of kindergarten, whereas my daughter is going into kindergarten, plus I didn't put her name everywhere... in short, I was wrong!
Translated reviews
Response from Petit-Fernand
Hello , Thank you so much for your opinion! ?? Have a nice day, Elise, C-MonEtiquette
A
Alice
Rating: 4 out of 5
I haven't used it yet, so that's my reason for giving it this rating.
Translated reviews
Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
S
Sandra CROS
Rating: 4 out of 5
Good site and fast shipping. A little unclear about the exact description on the order, but the labels hold well and are pretty. Satisfactory choice of decorations and a variety of fonts to suit all tastes. I recommend this site with my eyes closed.
Translated reviews
Response from Petit-Fernand
Hello, Thank you very much for ordering from us. We are delighted to see that you like your order. Good day, Elise, C-MonEtiquette
M
MME MANIN
Rating: 4 out of 5
A fun way for my grandson to recognize left and right feet.
Translated reviews
Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
C
Claudette Lepere
Rating: 4 out of 5
Fast delivery, only 4 or 5 iron-on labels did not hold on 100
Translated reviews
Response from Petit-Fernand
Hello, Thank you very much for ordering from us. We're sorry that some labels are coming off, this shouldn't happen. Please do not hesitate to contact us by phone so that we can help you! ?? Have a nice day, Elise, C-MonEtiquette
M
Michela M.
Rating: 4 out of 5
This is the first time I have contact with your company and I have not yet used the new purchase
Translated reviews
Response from Petit-Fernand
Good morning Michela, how nice to know that you liked our products. Thank you for choosing us! ?? Chiara, Petit-Fernand
S
Susi
Rating: 2 out of 5
I was very pleased that my order was processed immediately (name stickers only). Less than 24 hours after placing my order, I received an email with the shipment tracking and that my stickers were on their way. My order would be there within the next 3 days. Three days turned into three weeks. I thought they wouldn't arrive. The stickers look nice but unfortunately they don't last as promised.
Translated reviews
Response from Petit-Fernand
Hello, We are terribly sorry that you have had a bad experience with the delivery. Unfortunately, we have no control over the postal service. We have contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
C
Céline Collette
Rating: 3 out of 5
I made a mistake in my order. I wanted mini pencil labels and received labels 1 line wider.
Translated reviews
Response from Petit-Fernand
Hello Céline, We are sorry that your order did not bring you complete satisfaction. We do recommend mini labels for small items such as pens and pencils. ?? Don't hesitate to visit our site from time to time, if you'd like to order the right model of label, we regularly run promotions! Have a nice evening Sarah-CMonEtiquette
I
Isabelle
Rating: 4 out of 5
I ordered on the site, unfortunately the delivery was not carried out correctly with the relay by Chronopost. When I called to say that I hadn't received my order, the person I spoke to immediately took charge of my complaint and made a new order with delivery at their expense. I received it very quickly and I'm very satisfied with the way the phone was answered and taken into consideration, as well as the short delivery time. I would recommend this site, as my order was just what I expected and very practical to use.
Translated reviews
Response from Petit-Fernand
Hello, Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! We're always here to help!?? Have a nice day, Elise, C-MonEtiquette
A
Andrea Benamer
Rating: 4 out of 5
Nothing to say nice label and received quickly
Translated reviews
Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
S
Sandra R.
Rating: 4 out of 5
Lots of choice in label design, which is still very easy to create. Shipping is very fast and the choice of quantities and prices is very good. On the other hand, as I live in a fairly isolated area, I couldn't use the parcel relay option because it was too far away, even though there has been a relay (Mondial Relay) very close to my home for several months now. I regret the lack of choice of relays.
Translated reviews
Response from Petit-Fernand
Hello, Thank you very much for ordering from us. We are delighted to see that you have enjoyed your order. We take good note of your suggestion concerning the relay points, necessary to the improvement of our delivery service. Good day, Elise, C-MonEtiquette
A
Aurélie De Bo
Rating: 3 out of 5
The labels are really nice. On the other hand, we'd also bought some sandwich boxes and we're pretty disappointed. We thought it would be printed on the box, but it's just a sticker. Less nice and let's hope it sticks... but I'll say it again, the labels are impeccable.
Translated reviews
Response from Petit-Fernand
Hello Aurélie, Thank you for your comment. We're sorry to hear that your order did not meet your expectations. We offer to personalize our boxes with stickers so that you can change the design to suit your children's tastes, or change the sticker in the event of a problem, without having to throw the whole box away. We wish you a pleasant day? Sarah-CMonEtiquette
E
Elodie
Rating: 4 out of 5
Always very satisfied with the products, they are good quality and long lasting! Thank you ??????
Translated reviews
Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
M
Magali MUNOZ
Rating: 1 out of 5
Hello, it was announced 8 days to receive my package. Order made on 16/07 (or 15 I do not know). Today is the 27th and still nothing. My daughter is leaving for camp tomorrow, so I won't be able to mark her clothes. 19.50 of iron-on labels for nothing because I won't be needing them anymore. I'm really disappointed with the service.
Translated reviews
Response from Petit-Fernand
Hello Magali, We are very sorry that you did not receive your order for your daughter's departure and we understand your disappointment. However, on the day you wrote this review, delivery times had not been exceeded. We have just contacted you by e-mail in order to find a solution that will satisfy you as much as possible! We look forward to hearing from you and wish you a wonderful day? Sarah-CMonEtiquette
M
Mme GUYON Corinne
Rating: 4 out of 5
The labels are for my grandchildren, I have no opinion at the moment. They're nice, I hope my daughter will like them.
Translated reviews
Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
L
Liz H.
Rating: 1 out of 5
I have not received my order.
Response from Petit-Fernand
Hello Elizabeth, we're sorry to hear you did not receive your order. We have contacted you by email to try to fix this issue for you.
A
Ana Diaz Garcia
Rating: 3 out of 5
I usually buy the labels to stick with an iron and this time I bought the ones that don't need it. Until they arrived I didn't know that they can't be glued directly on the garment, or that they have to "rest" for 24 hours. Maybe I didn't pay enough attention before buying them, but I would have chosen another option.
Translated reviews
Response from Petit-Fernand
Hi Ana, Indeed, as indicated on our website, our self-adhesive clothing labels only stick on brand name or garment care labels. We hope you will still enjoy our products. Hello, Camille Petit-Fernand
S
Stéphanie
Rating: 4 out of 5
Good company Top labels
Translated reviews
Response from Petit-Fernand
Hello, Thank you very much for ordering from us. We are delighted to see that you like your order. Good day, Elise, C-MonEtiquette
C
christelle
Rating: 3 out of 5
I am on my 3rd order and the textile labels are top notch.
Translated reviews
Response from Petit-Fernand
Hello Christelle, Thank you for your comment! In order to fully satisfy you, don't hesitate to tell us what we could do to improve and get 5?! Very nice day, Sarah-CMonEtiquette
S
Sarah CLEMENT
Rating: 1 out of 5
Hello, I'm writing to you here because I haven't been able to send an e-mail via your "contact" section for days, it's unacceptable! I attached a photo and wrote the following: "As you can see, the family name on the test gourd is damaged at the "a". I ordered your gourd precisely for the personalization with the name, I would have liked an irreproachable quality considering the price. I prefer to send you an e-mail before giving you a bad mark, because frankly I've never had a problem with you, I've always been satisfied with your labels! What would you suggest? Sincerely Ps: I've been trying to send you this message for several days now, but your mailbox isn't working!!!"
Translated reviews
Response from Petit-Fernand
Hello Sarah, We're very sorry to hear about this inconvenience concerning a gourd in your order and the difficulties you had contacting us. Our customer service department has contacted you by e-mail in order to find a solution to your problem. Good day, C-MonEtiquette Customer Service
N
Nathalie Brebois
Rating: 4 out of 5
Order tracking emails good receipt of what I ordered
Translated reviews
Response from Petit-Fernand
Hello, thank you so much for your heartfelt feedback!?? Beautiful day to you, Elise, C-MonEtiquette
M
Manuela bertin
Rating: 2 out of 5
On 1 straw gourd ordered. The design has already peeled off!
Translated reviews
Response from Petit-Fernand
Hello Manuela, We're sorry to hear that a gourd in your order has a printing defect. Our customer service department has contacted you by e-mail in order to find a solution. Have a nice day, C-MonEtiquette customer service.
C
Carine BATISSE
Rating: 4 out of 5
I was delighted with my experience c my label the products arrived quickly and are of very good quality.
Translated reviews
Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
C
Charlotte Cayron Mimoso
Rating: 1 out of 5
I never received my order!
Translated reviews
Response from Petit-Fernand
Hello Charlotte, We are delighted that your order has been returned to you. Please feel free to modify your Trustpilot review, as our customers' opinions are very important to C-MonEtiquette? Wishing you a good reception of your order. Have a nice day, C-MonEtiquette Customer Service
D
Donna
Rating: 4 out of 5
Good quality products!
Translated reviews
Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
L
Laurianne Minisi
Rating: 1 out of 5
2 times I order 2 times I don't receive my orders.
Translated reviews
Response from Petit-Fernand
Hello Laurianne, We're sorry you haven't received your orders. Our customer service has contacted you by email to find a solution. Good day, C-MonEtiquette Customer Service
We use cookies for audience measurement and improving user experience.
English 