The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Too many labels to customize at the time of purchase. Need to have a single format to stick on different substrates.
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Elena
Rating: 4 out of 5
Really very nice labels. Let's see the yield as we stick them on notebooks and books.
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Response from Petit-Fernand
Good morning Elena, a big thank you for your kind words! We are happy that our products are to your liking ?? See you soon! Chiara, Petit-Fernand
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boscain M.
Rating: 4 out of 5
accurate and fast
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Response from Petit-Fernand
Good morning Michela, thank you very much for the kind words! We are happy to have contributed to your satisfaction ?? See you soon! Chiara, Petit-Fernand
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MARIA JESUS
Rating: 3 out of 5
Adhesive clothing labels peel off and the material is very plastic, depending on the type of skin it causes redness.
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Response from Petit-Fernand
Hello, We are sorry to hear that your labels have peeled off. Our Customer Service Department has just contacted you by email to help you as soon as possible. Hello, Camille Petit-Fernand
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MDBP
Rating: 4 out of 5
Very attractive. Exactly match the pre-order simulations. The only downside is that I didn't notice that the labels were very small. But I'm still very satisfied with the products.
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
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Sam
Rating: 3 out of 5
Pretty labels, but they sometimes come off in the wash. Too bad
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Response from Petit-Fernand
Hello Samiha, Thank you for your message. We are very sorry that you are experiencing this problem with your order and have just contacted you to find a solution together! Have a lovely evening? Sarah-CMonEtiquette
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dominique
Rating: 3 out of 5
easy to use but not very effective after two or three washes, so not great.
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Response from Petit-Fernand
Hello Dominique, We're sorry you're experiencing this problem with the labels you ordered. We have sent you an e-mail to help you! We wish you a wonderful end of day? Sarah-CMonEtiquette
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Heba Elabrak
Rating: 1 out of 5
I still haven't received the labels. And my child has already left for camp. It was really fast before but this time and last time was not good. It's a shame.
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Response from Petit-Fernand
Hello Heba, We're sorry to hear that the labels didn't reach you in time. Our customer service has contacted you by e-mail to find a solution. Good day, C-MonEtiquette Customer Service
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Martine Fleurisse
Rating: 4 out of 5
First purchase on this site. I'm going to try them out for my grandson's first day of school.
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Response from Petit-Fernand
Hello, Thank you very much for ordering from us. We are delighted to see that you like your order. Good day, Elise, C-MonEtiquette
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Ff
Rating: 2 out of 5
Very long delivery times.
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Response from Petit-Fernand
Hello Fanny, We're sorry that La Poste did not deliver your order in the expected time. We have just contacted you in order to help you! A very nice day to you?
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Lucile
Rating: 3 out of 5
The design is very nice, but we'll have to see how it holds up over time. However, the smallest size for the pencils is too big, different from the photos. A bit disappointed
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Response from Petit-Fernand
Hello Lucile, Thank you for your comment. We're sorry your order didn't meet your expectations. On our website, we recommend mini labels for small items such as pens and pencils. However, you ordered the next size up, i.e. 1-line object labels, which is why they don't fit. Please do not hesitate to contact us if you have any questions! Have a nice evening? Sarah-MyLabel
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Emilie Vander Elst
Rating: 3 out of 5
Very good, except that late on the day before the (good) order I wanted to take the green toiletry bag, but with my mobile phone it was impossible to place the order! So I waited until the next day to place an order via PC, and it was no longer available (a small disappointment). The delivery took much longer than announced, the order was for my daughter who was going away to camp and it arrived after she had left.
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Response from Petit-Fernand
Hello Emilie, Thank you for your comment. We are very sorry that your order was delivered after the expected date and have just contacted you to ensure that your experience with us is not tarnished by this delay. Some colors were indeed victims of their success, but do not hesitate to contact our customer service to be informed about the return date of the missing colors! A lovely evening to you Sarah-CMonEtiquette
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Laetitia
Rating: 4 out of 5
A little disappointed by the quality this time, I've been ordering every summer for a while now and this time the envelope arrived streaked, as did the label pack (certainly due to postal processing). What's more, the labels don't peel off properly, causing sticky little fims around the label which I tried to remove, but the label's glue also came off. Delivery is fast, and so is shipping, but the quality was just a little lower this summer.
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Response from Petit-Fernand
Hello, We're sorry to hear that, we'll contact you to rectify the problem. Have a nice day, Elise, C-MonEtiquette
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Caroline Barbieux
Rating: 4 out of 5
Easy to use site, the rendering simu is invaluable!
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
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Léanna
Rating: 4 out of 5
The labels are great but the shipping time is long, it was noted 48h I received after 1 week
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Aurelie VARROT
Rating: 4 out of 5
The negative point is that the price is a little high.
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Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! Have a nice day, Elise, C-MonEtiquette
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C.G.
Rating: 4 out of 5
you can't complain;)
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Response from Petit-Fernand
Hello, Thank you very much for your order at EsIstMeins and your nice review. We are delighted to have you in our EsIstMeins family. ?? Elise, EsIstMeins
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Kat
Rating: 4 out of 5
Very nice labels, nothing to say about the order, the only snag I had was on sending the package by post, you pay more than 3 euros in delivery with tracking but the operation is not top!
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Response from Petit-Fernand
Hello, Thank you for taking the time to send us your feedback! We're very sorry about the delivery problem. Unfortunately, we have no influence over the postal service. ?? Have a nice day, Elise, C-MonEtiquette
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Alex Garcia
Rating: 4 out of 5
Good product, a little late in delivery
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charlotte W
Rating: 2 out of 5
I haven't had any problems with their products (last year I ordered from them and everything was perfect). I have a big problem with delivery. Avoid chronopost! I placed my order on July 12, it's now July 23 and I still haven't received my order, which was supposed to arrive at a relay point. I called chronopost, my parcel was supposed to be delivered today and I still haven't received anything, delivery is still delayed ... I sent an e-mail to the c mon etiquette site, which offered me a refund or a new shipment directly to my address. I chose the second option. Now I'm waiting to see if I'll receive my parcel ...
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Response from Petit-Fernand
Hello Charlotte, We're sorry to hear that your order didn't go well. We hope that your labels will arrive at the right address this time and that they will be as good as you remember! Thank you for your confidence and loyalty.
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Martine Ozenne
Rating: 4 out of 5
Good product Fast delivery
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Basciu V.
Rating: 1 out of 5
I never received my order
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Response from Petit-Fernand
Dear Valentina, We are very sorry to hear that you did not receive your order. We would like to inform you that our customer service has already offered you two alternative solutions to resolve the situation. However, we understand that you preferred to opt for a refund, which is already being processed. If you need further assistance or have any questions regarding the refund, please do not hesitate to contact us. We are here to help you! Sincerely, Chiara Petit-Fernand
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Kitty
Rating: 4 out of 5
clear, easy navigation on the website parcel received quickly
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Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
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Marco B.
Rating: 1 out of 5
The order has not arrived!!!
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Response from Petit-Fernand
Dear Marco, We are sorry to learn that you did not receive your order. Your satisfaction is very important to us. We will contact you to help you solve the problem as soon as possible. Thank you for your patience and cooperation. Sincerely, Chiara Petit-Fernand
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CHRISTELLE
Rating: 4 out of 5
Very happy with the result
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
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Melissa Plumat
Rating: 4 out of 5
The labels are great, as always. This time we ordered the wooden label to hang on the case. I'm a bit disappointed with the print quality.
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Response from Petit-Fernand
Hello, Thank you for taking the time to send us your feedback! Please don't hesitate to let us know any details about the printing that didn't meet your expectations. Have a nice day, Elise, C-MonEtiquette
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Estelle Trichot
Rating: 3 out of 5
The labels do not detach easily from the backing, so I damaged several, whereas I had no problem with the last one.
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Response from Petit-Fernand
Hello Estelle, We're sorry for the inconvenience. There may have been a problem during production. We have contacted you by e-mail to solve the problem. Good day, C-MonEtiquette, Customer Service
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Delphine Marchand
Rating: 3 out of 5
I've placed several orders in the past and have been completely satisfied, but this time I'm disappointed: the labels I put on just a week ago are already coming undone, which has never happened to me with previous batches.
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Response from Petit-Fernand
Hello Delphine, We're sorry to hear that your labels are coming unstuck. Our customer service department has contacted you to see what we can do. The C-MonEtiquette team
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Séverine Carette
Rating: 3 out of 5
I'm a bit disappointed with the water bottle caps on the old ones. They don't hold well and they break. It's a real shame. The new system looks much better but I can't afford to buy new bottles when they're from last summer...
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Response from Petit-Fernand
Hello Séverine, We are sorry that the quality of our stoppers does not give you full satisfaction. Our stoppers are not interchangeable, but we regularly offer promotional codes on our website to make our products as affordable as possible. We wish you a wonderful evening? Sarah-CMonEtiquette
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Anna Mazas Fernandez
Rating: 3 out of 5
The labels are nice but they take a long time to arrive, more than indicated. Besides, they were supposed to arrive in a mailbox (normal shipping) and they arrived by registered mail, which is a problem for me since I am never at home and in my town they only open the post office 2 hours a day in the mornings.
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Response from Petit-Fernand
Hi Ana, We are delighted to hear that you like our products. However, we are sorry to hear that your order took so long to arrive. ?? Thank you for your confidence. Good day, Camille Petit-Fernand
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Coralie
Rating: 4 out of 5
Second year that pencil labels don't fit
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Beautiful day to you, Elise, C-MonEtiquette
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anna willig
Rating: 1 out of 5
I never received my order
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Response from Petit-Fernand
Hello, Thank you for leaving us your review. We are sorry to hear that you had a bad experience with the delivery. We have issued you a refund and hope to see you back at C-MonEtiquette very soon. Have a nice day, Elise, C-MonEtiquette
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Coquibus Sylvie
Rating: 4 out of 5
I've been ordering for years and have never had any problems with quality bottles and labels that last over time. This year I wanted to change the model for the bottles, a little disappointed with the design which is different, it looks more like labels stuck on it.
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Response from Petit-Fernand
Hello, Thank you very much for your positive feedback, which makes us very happy! ? Have a nice day, Elise, C-MonEtiquette
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El
Rating: 4 out of 5
Thank you very much! Saves time and holds up very well
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
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Enrica
Rating: 3 out of 5
I supplied you for the children's first years of school. I went back to buy labels for some field trips and did as well as usual.
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Response from Petit-Fernand
Good morning Enrica, We sincerely thank you for your positive feedback. We are glad to hear that you have enjoyed our products and services again since you started to source from us for your children.? Chiara Petit-Fernand
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Carmen
Rating: 4 out of 5
I would like to rectify my previous opinion. I had received the refund but did not realize it. I am sorry for this. Carmen
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Julia
Rating: 3 out of 5
I was very annoyed that I could not send to my home address I live in Belgium but have a German cell phone number ... for this reason I could not give my Belgian address .
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Response from Petit-Fernand
Hello Julia, We are sorry to hear that you had difficulties placing an order. Delivery countries and phone numbers are not linked, so it is perfectly possible to order in Belgium with a German number. Please contact our customer service next time, they are here to help you! ?? Have a nice day, ?? Sarah-IsMine
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sylvia
Rating: 4 out of 5
2nd order and as satisfied as ever.
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Response from Petit-Fernand
Hello, Thank you very much for your positive feedback, which makes us very happy! ? Have a nice day, Elise, C-MonEtiquette
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Maren S.
Rating: 3 out of 5
Great design. Lots of choice. Everything held up after the first wash. Therefore not full stars for now. Price is also okay.
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Response from Petit-Fernand
Hello, We are very pleased that you are satisfied with your order! Please tell us how we can improve to get 5 stars! Have a nice day ?? Sarah-IsMine
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Carmen
Rating: 1 out of 5
Fifteen days after placing the order I had not received it, I cancelled it and I have been waiting for another fifteen days for the corresponding refund. I could not be more dissatisfied with this experience.
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Response from Petit-Fernand
Good morning Carmen, Our customer service department has contacted you to give you more information about the reimbursement made? Hello, Petit-Fernand
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