Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 56 865 published reviews

Summary of reviews

Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.

Reviews 1, 2, 3 and 4 stars

Reset filters
A
Amandine Heitz
Rating: 3 out of 5
The labels are just perfect! Nothing to complain about. However, the bottles peel despite the care taken, so it's a shame.
Translated reviews
Response from Petit-Fernand
Hello Amandine, We're sorry to hear that the illustrations on the bottles are peeling. Our customer service has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
J
Julie Emaille
Rating: 4 out of 5
As described. We'll see over time and with the machines if it holds up.
Translated reviews
T
Tina A
Rating: 4 out of 5
Gourde is good quality in general, but the personalized stickers get damaged very quickly after only a few hand washes and cotodien use. The sticker for a snack box arrived with lots of bubbles... not very well applied, nor pretty.
Translated reviews
F
Franck Youdine
Rating: 3 out of 5
The labels are very nice. However, I bought a gourd and the patterns are already faded. I tried to contact customer service via the website and always got an error code.
Translated reviews
Response from Petit-Fernand
Hello Franck, We're sorry to hear that the patterns on the gourd are damaged. Our customer service department has contacted you to find a solution. C-MonEtiquette customer service
S
Sabrina Setbel
Rating: 4 out of 5
Fast delivery. Very good quality labels.
Translated reviews
N
Noubouwati Saidina
Rating: 1 out of 5
Order never received. Very disappointed
Translated reviews
Response from Petit-Fernand
Hello Noubouwati, We're sorry to hear that your order has not been delivered. Our customer service has sent you an email to suggest a solution. Have a nice day, C-MonEtiquette
C
Cindoch
Rating: 2 out of 5
The labels I received are not what I ordered. They arrived very quickly but I am disappointed.
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear that your order is not to your complete satisfaction. Our Customer Service has just contacted you by email to help you. Have a nice day, Camille C-MonEtiquette
V
Valerie Ferte
Rating: 2 out of 5
All my name and surname labels come off in the wash and stick in the drum of the washing machine.
Translated reviews
Response from Petit-Fernand
Hello Valérie, Thank you for taking the time to leave us your comment. We are very sorry that your labels are coming off after washing. Our Customer Service has just contacted you by e-mail to help you as best we can. Have a nice day, Camille C-MonEtiquette
A
Ana Rosa Zt
Rating: 1 out of 5
I placed my order on August 2nd, they sent me an email that the order would be delivered in 24 hours, until the 6th they did not send it, the transport agency sent me an email to say that it will be delivered on the 12th and today the 9th and the transport agency sent me an email to say that the delivery is delayed. When will it be delivered? I write an email to the store to see what solution they give me and they offer me a discount code for future purchases. The problem I have now is that a discount is worthless to me when I have already made my purchase. Obviously I will not buy or recommend again.
Translated reviews
Response from Petit-Fernand
Hello, We are very sorry to hear that the delivery time indicated by the carrier was not met. We understand your frustration. We are working to ensure that this is remedied and that they respect the deadlines. Have a nice day, Petit-Fernand
L
Laura Nunez
Rating: 2 out of 5
I placed a back-to-school order for the children. It took 10 days for delivery, but I still hadn't received it, so I sent an e-mail. An automatic reply was sent to me at first, giving me 2 options. I chose to return my order. Then another e-mail telling me that my order had left and to wait. But there's still no news of it and no reply from you informing me of the progress of my claim. I understand that we're in the summer, so I'll be patient. Even if I think it might be complicated for me to prepare for my children's return to school.
Translated reviews
Response from Petit-Fernand
Hello Laura, We're sorry to read your message. Our Customer Service department has just contacted you again to help you. In the absence of a return from you, we thought your order had been delivered. Have a nice day, Camile C-MonEtiquette
N
Nadège Thibault
Rating: 3 out of 5
I find that the self-adhesive labels don't stick very well this time.
Translated reviews
Response from Petit-Fernand
Hello Nadège, Thank you for writing to us. As you've seen with your previous orders, it's not normal for your iron-on labels not to stick. Consequently, our Customer Service department has just contacted you by e-mail to help you. Have a nice day, ? Camille C-MonEtiquette
G
Gaylord Bernard
Rating: 1 out of 5
Parcel delivered yesterday 11 days ago.....
Translated reviews
Response from Petit-Fernand
Hello, We are very sorry for the delay in your delivery by La Poste. We hope that, despite the delay, our products meet your expectations. Have a nice day, Camille C-MonEtiquette
C
Cindy
Rating: 4 out of 5
Convenient, clear and fast, plus a promotional code that I was able to take advantage of. I'll tell everyone about it.
Translated reviews
A
Angélique Boulanger
Rating: 3 out of 5
Hello, it's a shame to offer a discount code and not generate it automatically at the time of payment. As a result, I did not benefit from the 20% discount.
Translated reviews
Response from Petit-Fernand
Hello Angélique, We're sorry you weren't able to take advantage of this offer. It was a promotional code that you had to enter at checkout. However, other offers will be available to prepare for back-to-school if you'd like to take advantage of them? Have a nice day, Camille C-MonEtiquette
E
Elodie
Rating: 4 out of 5
Ordered for several years , Nothing to say perfect .
Translated reviews
C
Cranini
Rating: 1 out of 5
Item still undelivered 12 days after order.
Translated reviews
Response from Petit-Fernand
Hello, It is with regret that we read your message. Your order should already have been delivered by La Poste. To help you, our Customer Service has just contacted you by e-mail? Have a nice day, Camille C-MonEtiquette
I
Invité
Rating: 4 out of 5
Very practical and resistant to repeated washing. Fast delivery.
Translated reviews
A
Alexandre Malhiere
Rating: 4 out of 5
Like every year, I place my order and I'm not disappointed.
Translated reviews
C
Carla Bustelo
Rating: 2 out of 5
The labels/stickers are getting smaller and smaller and they take longer and longer to arrive. I do not know if I will repeat the truth, before they were much better and more quantity and bigger.
Translated reviews
Response from Petit-Fernand
Hello, We vary the sizes of our products to better suit the needs of parents. We are working with the carriers to ensure that the delivery times they advertise are met. We are very sorry for this inconvenience. Good day, Monica Petit-Fernand
A
Alain Mec.
Rating: 4 out of 5
Hello, Despite a malfunction of paypal, which had initially made me give up my wish to buy, I placed an order anyway, because paypal has quickly recovered! I was completely satisfied with the receipt of our order.
Translated reviews
Y
Y.k.
Rating: 4 out of 5
The stickers are very difficult to remove. In some cases, the foil comes off with the rest.
Translated reviews
Response from Petit-Fernand
Good afternoon, We are very sorry that our products are causing you problems. We have just contacted you for more information. Have a nice day, Elise, EsIstMeins
M
Mathilde Cadio
Rating: 1 out of 5
I haven't received my order, it's been waiting at the sorting center since July 29th. I phoned and they didn't speak French. I wrote an e-mail, with only one reply in return, and since then nothing.
Translated reviews
Response from Petit-Fernand
Hello, We are very sorry about this delivery anomaly. Our Customer Service has just contacted you to propose a solution. Have a nice day, Camille C-MonEtiquette
A
Anne-Sophie Riquoir
Rating: 2 out of 5
Practical gourd for a child, but not even 1 month after I bought it, the patterns have peeled off and disappeared!!!! 24e the gourd we hope better quality!
Translated reviews
Response from Petit-Fernand
Hello, we are sorry that the quality of our products does not suit you. We will try to find a solution to your problem. Have a nice day, Eva - C-Monetiquette
M
Melissa Genc
Rating: 1 out of 5
1st order placed and last! I chose express delivery at 9.50 the 1st parcel never arrived. They made a new shipment that I received. I used to order from the competitor a-qui-s, and well I will continue!!!!
Translated reviews
Response from Petit-Fernand
Hi Mélissa, We are not responsible for Chronopost delivery delays. Nevertheless, we refunded the 9.50 delivery charge at the end of July, and reproduced and returned your order at our expense. It's not very fair to give such a harsh mark when we've used every available resource to help you and solve this delivery problem. Have a nice evening Sarah- CMonEtiquette
A
Ana Ruiz
Rating: 3 out of 5
I have ordered 3 times already because I like the design possibilities they offer as well as the quality, but they ALWAYS give a lot of problems with shipping. They should consider changing their shipping agency.
Translated reviews
Response from Petit-Fernand
Hello! We are very sorry for the delays and delivery problems during your orders! We take your feedback into consideration and we will see what we can do to provide a faster and smoother delivery. Good day, Monica
S
Saifan R.
Rating: 1 out of 5
Do not recommend at all!!!? I paid extra because how fast is it possible to get my stuff. In the page it says 2-4 days but today 6 days got a shipment number that does not work at all and still not there?!??
Translated reviews
Response from Petit-Fernand
Hello, we are sorry to see that you have not received your order. Please contact us so that we can help you. Have a nice day, Elise, EsIstMeins
M
Maud Pouilloux
Rating: 4 out of 5
Not enough little labels for pencils! Otherwise, we'll have to see whether the labels hold or not...
Translated reviews
O
Oxana S.
Rating: 2 out of 5
With my first order I was thrilled, but with my second order I was a bit disappointed with the price and delivery :( There was something cheaper.... . And of the same quality
Translated reviews
Response from Petit-Fernand
Hello, we are sorry that your order did not meet your expectations. We have just contacted you to get more information about this. Have a nice day, Elise, Customer Service EsIstMeins
F
Flop
Rating: 4 out of 5
Every year I order back-to-school labels and the kids love them because there's so much choice.
Translated reviews
G
Gabriele
Rating: 4 out of 5
Very cute and they stick well , the ones for the items are amazing because I washed the water bottles and snack holders always in the dishwasher and the sticker stayed there for two years!
Translated reviews
Response from Petit-Fernand
Good morning, your compliments fill us with joy! Thank you for choosing our products. ?? Elise, Petit-Fernand
L
Laure Foulon
Rating: 4 out of 5
Very professional company that is responsive and does everything to satisfy.
Translated reviews
P
Pauline
Rating: 3 out of 5
I bought two water bottles and two snack boxes for children. Considering the price paid, I'm rather disappointed that the personalization is limited to stickers (rather poorly) glued and I expected the children's names to be engraved or heat sealed. But fast delivery, good communication with the seller.
Translated reviews
Response from Petit-Fernand
Hello Pauline, We're sorry to hear that the labels didn't live up to your expectations. However, our customizer is there to help you get the best possible idea of our products before you place your order. We wish you a wonderful summer? Eva - C-Monetiquette
L
Lucie Mereu
Rating: 1 out of 5
I have not been delivered
Translated reviews
Response from Petit-Fernand
Hello Lucie, We apologize for this problem. On the tracking of your order we can see that it is being returned to sender. We have contacted you by email to give you more information. Have a nice day, Eva - C-Monetiquette
N
Nicolini
Rating: 4 out of 5
Very good products, they keep the freshness it is top small downside the smell and taste of the plastic straw of the gourd child I took time to get rid.
Translated reviews
C
Carole Tournieroux
Rating: 1 out of 5
I'm very disappointed because after the first wash at 30 the labels all came off.
Translated reviews
Response from Petit-Fernand
Hello Carole, We're sorry to hear that the labels are not up to your expectations. We have sent you an e-mail to get more information about your problem so that we can find a solution. We wish you a pleasant summer? Eva - C-Monetiquette
M
Megane Fontaine
Rating: 4 out of 5
Received quickly, quality as expected, labels as expected
Translated reviews
S
So
Rating: 4 out of 5
The choice of background, font, color, etc. allows for real personalization. For the gourd I was expecting an engraving and not a sticker.
Translated reviews
A
Amandine S
Rating: 4 out of 5
Customizable labels in different colors and sizes. For little ones, the left and right labels are a great help. Indispensable for school, camp and leisure centers. A small budget is required, as many are needed.
Translated reviews
L
Luce
Rating: 4 out of 5
Fast delivery, order conforms and is well presented.
Translated reviews
H
Heidi P.
Rating: 2 out of 5
48h production time is a lie. I kindly let the weekend pass and then asked about it. Automated answer that there was just a lot of orders and a direct one that the stickers had already been sent. Should wait 10 days, if nothing is there yet, contact me again. 8 days later, I received an automated email saying that the stickers had now been dispatched. 13 days after ordering, the labels arrived. Addendum: The response from es ist meins is kind of cheeky. When I asked, I received an automatic reply that there was a lot going on at the moment and a direct reply that my order was supposedly on its way. The info mail about the shipment came 11 days after ordering. The post office was quick. They didn't even need 48 hours.
Translated reviews
Response from Petit-Fernand
Hello, Thank you for your review. Unless otherwise stated on our website or an information email is sent (like the one you received), our orders are dispatched within 48 hours. However, we have no control over the postal service and the delay of La Poste or Deutsche Post. Have a nice day, Elise, EsIstMeins