The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Manuella LENEUTRE
Rating: 4 out of 5
I received my parcel on time and very well done.
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Response from Petit-Fernand
Hello, Thank you very much for your positive feedback, which makes us very happy! ? Have a nice day, Elise, C-MonEtiquette
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chantal
Rating: 4 out of 5
Very happy with my purchase, the labels are top notch. And very responsive customer service.
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Response from Petit-Fernand
Hello, Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! We're always here to help you in any way we can!?? Have a nice day, Elise, C-MonEtiquette
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Invité
Rating: 4 out of 5
Despite a first order that did not arrive because of the post! C my label reacted very quickly and my order is there!
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Response from Petit-Fernand
Hello, Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! We're always here to help you in any way we can...? Have a nice day, Elise, C-MonEtiquette
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Adeline T
Rating: 2 out of 5
The labels are always very pretty, but this time I was very disappointed with my order. The self-adhesive labels for objects, clothes and shoes only lasted 48 hours. First time this has happened with C my label.
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Response from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Anna
Rating: 4 out of 5
The item was delivered without a hitch.
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Response from Petit-Fernand
Thank you very much for ordering from us. We are delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
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Caroline Massem
Rating: 4 out of 5
Very good print quality 4 stars because it doesn't always stick 100% sometimes it comes off in the first wash.
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Response from Petit-Fernand
Hello Caroline, Thank you very much! We've just contacted you to suggest a solution? Have a nice day, Elise, C-MonEtiquette
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Lucie Gruny
Rating: 4 out of 5
I contacted customer service because of a fault with my gourd. The person I spoke to was very pleasant and the problem was resolved very quickly. Customer service is easy to contact and very responsive?
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Response from Petit-Fernand
Hello Lucie, Thank you very much for your feedback, we're always here to help you as best we can! ?? Have a nice day, Elise, C-MonEtiquette
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Pignone J.
Rating: 4 out of 5
Products as described. Useful and with beautiful graphics.
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Response from Petit-Fernand
Good morning Jessica, What a pleasure to read your message. Thank you very much for your confidence? Good day, Chiara, Petit-Fernand
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Delphine G
Rating: 4 out of 5
An error when I received my order, a part had been forgotten. Customer service was very reactive and sent me back the forgotten part immediately.
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Response from Petit-Fernand
Hello, We're sorry again for the inconvenience and hope you enjoy the rest of your order. We are always here to help you in any way we can. Have a nice day, Elise, C-MonEtiquette
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Lucie Gruny
Rating: 4 out of 5
I received a gourd with a rust stain on the bottom, impossible to make a request via the website and attach photos. And I contacted on messenger but no answers. I managed to contact customer service, which is very responsive. Only 3 days later I received a new gourd. Thank you very much
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Response from Petit-Fernand
Hello Lucie, We're sorry that sending your request via our form didn't work. The sending of your photos must have blocked the sending of the request. ?? However, following our telephone conversation, we hope that the new gourd you will receive will meet your expectations? Have a nice day, Camille C-MonEtiquette
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frederic soulier
Rating: 4 out of 5
Already ordered and happy so redone. Just that I would have liked to have 2 different notebooks for my labels knowing that there were 2 different first and last names.
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Response from Petit-Fernand
Hello, Thank you so much for your trust and loyalty, we're delighted to have you in our C-MonEtiquette family. ?? Beautiful day to you, Elise, C-MonEtiquette
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Cristiana
Rating: 1 out of 5
I never received my products.
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Response from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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AO'R
Rating: 3 out of 5
Name stickers are great, but hard to get off the page and often the corners curl up.
Response from Petit-Fernand
Hello Anna, Many thanks for your feedback. Your opinion is important for us to improve and meet your expectations.?? Thank you for your trust and for choosing us for your order. Have a nice day?? Chiara Petit-Fernand
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Alexandra L.
Rating: 4 out of 5
The gourd is very pretty, I'm just a little worried that the patterns won't last over time - it's like a relief. I took the one with the spout and what's practical is that I've been able to add a classic lid when my little one grows up. So far, I've never been disappointed with my purchases.
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Response from Petit-Fernand
Hello, Thank you very much for your positive feedback, which makes us very happy! ? Have a nice day, Elise, C-MonEtiquette
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Eléonore T.
Rating: 4 out of 5
Great labels. But delivery took longer than usual.
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Response from Petit-Fernand
Hello, We're delighted that you're happy with your order! However, we're sorry to hear that delivery took longer than expected. Unfortunately, we have no influence on the postal service. ?? Have a nice day, Elise, C-MonEtiquette
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Aurélie Chevalier
Rating: 4 out of 5
I've ordered 2 times now and I'm very satisfied.
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Response from Petit-Fernand
Hello, The entire C-MonEtiquette team thanks you for your message! Your satisfaction is our greatest reward!?? Have a nice day, Elise, C-MonEtiquette
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Marine Abdouli
Rating: 2 out of 5
I was unfortunately very disappointed with my order on the site I received 1 item out of the 3 ordered impossible to make a claim on the site that constantly displays an error message when validating (an error occurred) and this despite my multiple attempts several days later. So I made a paypal dispute and was reimbursed for the missing items. Too bad because I needed these items for my son's birthday. The timing was too late to place a new order, and considering how difficult it is to file a claim, I don't feel like ordering again.
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Response from Petit-Fernand
Hello, We're sorry to hear that you've had a bad experience. Please be assured that we are available by phone to respond to urgent requests. Have a nice day, Elise, C-MonEtiquette
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Rozenn
Rating: 4 out of 5
Package received as requested. It's a pity that you can't get a bigger view when designing the product. But the result lives up to expectations. We'll see over time if it holds up.
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Response from Petit-Fernand
Hello, Thank you very much for your positive feedback, which makes us very happy! ? Have a nice day, Elise, C-MonEtiquette
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Frédérique
Rating: 4 out of 5
The principle is great. You can personalize the labels, which is cool. I used them last year. A lot of them are still in place on clothes and very legible despite a lot of washing. They don't hold up so well in shoes.
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Response from Petit-Fernand
Hello, Thank you so much! ?? A lovely day to you, Elise, C-MonEtiquette
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Client
Rating: 4 out of 5
Great but delivery time a little too long...
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Response from Petit-Fernand
Hello, The entire C-MonEtiquette team thanks you for your message! We're doing everything we can to improve our delivery services? Have a nice day, Elise, C-MonEtiquette
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Francesca R.
Rating: 1 out of 5
Your customer service always gives error and says to try again later already for 20 days . I can put the order number 3001268793 not all my data here they all read trustpilot had asked me for it and I gave it. Let's get it over with here I throw the flasks is from me confirm bad Francesca
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Response from Petit-Fernand
Good morning Francesca, Thank you for your message and information. We are very sorry that you are unable to contact us. I confirm that we will resend the missing straws. We apologize for the misunderstanding and wish you a good day, We remain at your disposal Chiara Petit-Fernand
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Murielle Mezrai
Rating: 3 out of 5
Hello, Having ordered several times, I have always been delighted with the adhesive textile labels you offer. I'm very disappointed with the latest ones I've received. For one of the two models, nothing to complain about. However, on the other, the labels don't stick to the garment and if by chance they manage to hold on after a day, they all come off when you put them in the washing machine... Is this a production problem?
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Response from Petit-Fernand
Hello Murielle, We're sorry to hear about this problem with your order. We have just contacted you to find a solution. Have a nice day, Elise, C-MonEtiquette
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Noemie Barralis
Rating: 1 out of 5
I ordered express delivery because I needed the labels very quickly. The order took a long time to be delivered. The express delivery charges were reimbursed but the labels were useless as my son had already left on his school trip when we received them. If I had known that express delivery was not possible, it would have had to be specified in the order and I would not have ordered.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We are sorry to hear that your order arrived late. Unfortunately, we have no influence on the postal service and Chronopost. Nevertheless, we hope you enjoy your order. Have a nice day, Elise, C-MonEtiquette
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Maeva Midon
Rating: 2 out of 5
I had already ordered labels and was satisfied with this site and the quality of the labels. I ordered a personalized gourd with straw for my daughter. After a few weeks of use, the bottle is already broken and leaking. I'm very disappointed with the quality of the product considering the price! My daughter is very careful.
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Response from Petit-Fernand
Hello Maeva, We're very sorry to hear about this problem with your gourd. Please do not hesitate to contact us so that we can discuss the matter. Have a nice day, Elise, C-MonEtiquette
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Charlotte Vande Wiele
Rating: 3 out of 5
As for the gourd, I'm very disappointed... I received it yesterday. I washed it by hand for the first time this morning. And I've already noticed dents at the base of the gourd... even though I didn't "mistreat" it. Knowing that these are water bottles designed for children, I wonder how long the color will hold up... if after only 2 minutes of use (washed in a stainless steel sink with a brush) it's already showing signs of knocks...
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Response from Petit-Fernand
Hello, We are sorry to hear that you are experiencing problems with your gourd. You have confirmed that you received the gourd in perfect condition and you noticed scratches after cleaning it. So this is a problem of use and cleaning and not a problem of manufacture or quality. Have a nice day, Elise, C-MonEtiquette
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MRS P.
Rating: 4 out of 5
The quality of the product was great but unfortunately I have got to reorder due to a spelling mistake
Response from Petit-Fernand
Hello Paulette, Many thanks for your positive feedback. ?? We are glad to hear that! Thank you for your trust and for choosing us for your order. Have a nice day?? Chiara Petit-Fernand
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Client
Rating: 3 out of 5
I'm disappointed. I found several labels in the washing machine. I thought they were washable. For your information, I wash my clothes at 40 degrees
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Response from Petit-Fernand
Hello Isabelle, We're sorry to hear about this problem with your order. We have just contacted you to find a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Francesca R.
Rating: 1 out of 5
Good evening I keep telling you that your customer service is not working. You have my email because you sent me the unusable water bottles, you called me and said you would send them to me. I can only contact you by review . Francesca
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Response from Petit-Fernand
Good morning, My colleague Chiara is absent and I am currently only handling e-mails for her. Could you please send us an e-mail with your order number and your first and last name? Unfortunately, I cannot help you without this information. I look forward to receiving your e-mail. Elise, Petit-Fernand
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Anastasiya Slv
Rating: 4 out of 5
The product, the stickers with the child's name, are fine. The delivery time is around two weeks.
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Response from Petit-Fernand
Hello, Thank you for your message. ?? We are delighted that you like our products ! Hello, Camille Petit-Fernand
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Gaillard
Rating: 4 out of 5
Very good, except that the labels and the font on them are very large.
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Response from Petit-Fernand
Hello, The entire C-MonEtiquette team thanks you for your message! Your satisfaction is our greatest reward!?? Have a nice day, Elise, C-MonEtiquette
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Tim
Rating: 3 out of 5
Unfortunately, after a short period of use, there is a distinct taste from the silicone straw. The bottle is very high quality and our little one drinks very well from it. The imprint of the name and the design are also very appealing.
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Response from Petit-Fernand
Good afternoon, We are very sorry that our products are causing you problems. We have just contacted you for more information. Have a nice day, Elise, EsIstMeins
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Michel Alquier
Rating: 4 out of 5
Quality product but does not stick to all surfaces. See if it holds after several washes of clothes.
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Response from Petit-Fernand
Hello, Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! We'll be in touch about the materials you've applied your labels to...? Have a nice day, Elise, C-MonEtiquette
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Stephanie Thelamon
Rating: 4 out of 5
Bjr j'habite en Martinique ça fait plusieurs années que je commande sur le site. j'avais un peu peur que les étiquettes prennent trop de temps pour arriver pas du tt.arrivée très vite.et le rendu est magnifique.
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Response from Petit-Fernand
Hello, The entire C-MonEtiquette team thanks you for your message! Your satisfaction is our greatest reward!?? Have a nice day, Elise, C-MonEtiquette
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ANDREA VERONICA
Rating: 1 out of 5
Not what I expected, they look like plastic paper labels. It is not for store clothes. They took a long time to deliver to Spain
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Response from Petit-Fernand
Hi Andrea, We are sorry that our products do not meet your expectations. You chose thermo-adhesive labels that are ironed directly on the garment, that's why they are so thin. Good day, Camille Petit-Fernand
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Francesca R.
Rating: 1 out of 5
I insist on saying bad impossible to contact them again from May 28 to today June 7 I still have not received the missing straws Francesca
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Response from Petit-Fernand
Good morning, after checking, I see that we do not have your e-mail address. Could you please email our customer service department so that we can take care of your request urgently? We are here to help you! Wishing you a good day,
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Melissa P.
Rating: 4 out of 5
Beautiful labels, but very, very difficult to remove from the backing. When you've got twenty of them to stick on for a trip, you'll be tearing your hair out!
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. We've just contacted you to find out more. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Glenda
Rating: 4 out of 5
Good service, original and quality products. The only downside I find the shipping time. Unfortunately the goods arrived too late for use (name tags for clothes). I will definitely order again but with more advance notice.
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Response from Petit-Fernand
Good morning Glenda, Thank you very much for your trust, we are glad to read your message ?? Thank you for your advice and we are sorry for the delay in shipping your order. Good day, Chiara Petit-Fernand
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VALERIE
Rating: 4 out of 5
I made a mistake in my order. Great responsiveness from customer service!
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Response from Petit-Fernand
Hello, thank you very much! We're always here to help you in any way we can. ?? Have a nice day, Elise, C-MonEtiquette
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Didier Tourneur
Rating: 3 out of 5
The delivery time for my order had passed. We thought the shipment had been lost. As I absolutely needed the labels, I placed a second order. The first arrived 3 days later. I therefore find the delivery times too long and poorly respected. The product, on the other hand, is beyond reproach.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. We are very sorry that you had problems with the delivery. Unfortunately, we are not responsible for postal delays. However, we are happy to see that you like your order. Have a nice day, Elise, C-MonEtiquette
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