The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Fast service, but two books of labels delivered in a simple envelope instead of a cardboard envelope, labels that have greatly lost in quality....
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Response from Petit-Fernand
Hello, We are sorry that your order did not bring you complete satisfaction. You have chosen to have your labels sent with tracking. This is done in a plain envelope with tracking, which La Poste delivers directly to your letterbox. Cardboard envelopes are only used for orders including objects. We wish you an excellent day, Camille C-MonEtiquette
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Marie Chery
Rating: 3 out of 5
Great for kids! It's great for kids' stuff, and doesn't lose them any more.
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Response from Petit-Fernand
Hello Marie, Thank you so much for your positive feedback! Lovely day to you, ? Elise, C-MonEtiquette
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Audrey Betis
Rating: 2 out of 5
Misleading Advertising....
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Response from Petit-Fernand
Hello, We are sorry that you have not yet received your order. However, please bear in mind that we unfortunately have no influence over the postal service and therefore cannot be held responsible for delays in delivery by the post office. We have just contacted you to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Sarai Cuesta González
Rating: 4 out of 5
The labels are of good quality and work very well for me and the designs are very nice and fit the image.
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Response from Petit-Fernand
Hello, Thank you very much for your kind review, we really appreciate it. ?? Have a nice day, Elise, Petit-Fernand
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Alice G.
Rating: 1 out of 5
Gourd sabotaged after two weeks of purchase, despite all the precautions taken for use and very disappointing cleaning.
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Response from Petit-Fernand
Hello Alice, We're sorry to hear about this inconvenience concerning your order. However, as mentioned in our exchange, as we know neither the conditions of use nor the handling conditions, we are unable to respond favorably to your request. Have a nice day, Elise, C-MonEtiquette
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Alexandra Normand
Rating: 4 out of 5
Very good excellent
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Response from Petit-Fernand
Hello, Thank you so much! ?? A lovely day to you, Elise, C-MonEtiquette
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SARAH BARATA
Rating: 1 out of 5
Order placed on 7/05 because my son is going on a school trip on 22/05. Package still not received !!!!!!!!!
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Response from Petit-Fernand
Hello, We are sorry to hear that you have not received your order. As agreed in our correspondence, we have refunded your order. However, please bear in mind that we unfortunately have no influence over the postal service and therefore cannot be held responsible for delivery delays caused by Chronopost. Have a nice day, Elise, C-MonEtiquette
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Marie
Rating: 2 out of 5
The labels were supposed to arrive last week (around 16-17 May), for an order placed on 7 May, I find the time really very long but it was the time indicated. I didn't receive anything last week, and today it says it's been delivered (I'm not at home to see it), so although it's great, they're useless now and I could have waited before spending my money. Because yes, I needed them for my daughter's school trip this week. Admittedly, I got there late, but I placed the order when I saw that it would arrive no later than May 17... In short, I'm pretty disappointed with the delivery...
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Response from Petit-Fernand
Hello, Thank you for your feedback. We are sorry to hear that you have not received your order. We have just contacted you for more information. Have a nice day, Elise, C-MonEtiquette
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François Jpl
Rating: 4 out of 5
Contact with customer service very professional and pleasant, quick response and very responsive in case of problems. (I had not received my order and it was sent back to me directly). The delivery time is longer than indicated on the site. The products are very high quality and the visuals are great!
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Response from Petit-Fernand
Hello, Thank you very much for taking the time to leave us a positive note, we are delighted to see that your order pleases you. Thank you for your loyalty and trust!?? Have a nice day, Elise, C-MonEtiquette
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LB
Rating: 2 out of 5
Delivery time. Lack of clarity about delivery. When will I receive my parcel????
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Response from Petit-Fernand
Hello, Thank you for your feedback. We are sorry that you have not yet received your order. We have just contacted you to propose a solution. Please note that all our delivery times are indicated on our website. Have a nice day,
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Lital tyano
Rating: 1 out of 5
I'm sorry but the order was supposed to be delivered in 24H and arrived 6 days too late. After the first wash the labels were gone (wash at 30 degrees) So I wouldn't recommend you anymore!
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Response from Petit-Fernand
Hello, Thank you for your feedback. We've just contacted you for more information. Have a nice day, Elise, C-MonEtiquette
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gonnet anne-sophie
Rating: 4 out of 5
Fast shipping and good quality
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Response from Petit-Fernand
Hello, Thank you so much for your heartfelt feedback! ?? A lovely day to you, Elise, C-MonEtiquette
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SYLVIE BOUVIER
Rating: 1 out of 5
After 10 days of placing my order, it still hasn't arrived. I'm waiting for the after-sales service to get back to me.
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Response from Petit-Fernand
Hello, thank you for your feedback. We sent you an e-mail this morning to suggest a solution, and we look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Stevie Oba
Rating: 2 out of 5
I am disappointed, because until now I have not received the labels, the delivery time was not respected.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We are sorry to hear that you have not received your order. Unfortunately, we have no influence over the postal service and therefore cannot be held responsible for any delays in delivery caused by the post office. We have just contacted you to suggest a solution. Have a nice day, Elise, C-MonEtiquette
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Elm
Rating: 3 out of 5
I order every year. Very good product but the new parcel delivery format is not suitable. Sending by post was much more practical and above all quicker. With the bank holidays, it took me over a week to get my order, whereas before I used to receive it in my letterbox within 48 hours. The order was processed quickly, but it took too long to receive it at a relay point.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We take note of your comment. We hope your order meets your expectations. Have a nice day, Elise, C-MonEtiquette
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Vinciane p
Rating: 4 out of 5
The labels are beautiful and the design is up to date. Jen had already ordered them 10 years ago for my son. The only drawback is the delivery time (2 weeks).
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Response from Petit-Fernand
Hello Vinciane, Thank you very much for your positive note. ? We are sorry that the delivery took longer than expected. We wish you a pleasant day. Elise, C-MonEtiquette
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Cel
Rating: 4 out of 5
Very good products, I made several orders and never disappointed. Fast delivery
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Response from Petit-Fernand
Hello Céline, Thank you so much for choosing C-MonEtiquette and for leaving us such positive feedback. It goes straight to our hearts ? Beautiful day to you, Elise, C-MonEtiquette
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Michelle
Rating: 4 out of 5
Great little designs to choose from. Perfect size and good value for money. Delivery time takes a while, but worth the wait!
Response from Petit-Fernand
Hi Michelle, Thank you for sharing you opinion and for choosing Petit-Fernand. We are pleased to read that you are satisfied with our products. Have a nice day ?? Chiara Petit-Fernand
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PAULINE DANDOY
Rating: 1 out of 5
Order never received.
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Response from Petit-Fernand
Hello Pauline, Thank you very much for your feedback. We have already dealt with your e-mail complaint. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Susana Henriques
Rating: 1 out of 5
I did not receive my order.
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Response from Petit-Fernand
Hello Susana, Thank you very much for your comment. We are sorry to hear that your order has not been delivered. We have already sent you an email this morning. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Olivia Caron
Rating: 4 out of 5
Fast shipping Very pretty model plus gift stickers
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Response from Petit-Fernand
Hello Olivia, Thank you very much for your positive feedback. ?? Have a nice day, Elise, C-MonEtiquette
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Déborah
Rating: 1 out of 5
Order still not received ?????
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Response from Petit-Fernand
Hello Déborah, According to your tracking number, your order was delivered today. We have also just sent you an e-mail. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Erika Bermont
Rating: 3 out of 5
Overall disappointed. As the site suggests, my wish was to have personalized labels for guest gifts for a christening. When I received my order, one of the two designs I'd chosen was cut in half. Customer service was reactive, but first told me it was impossible to do better. A refund of 1.35 was granted. After a negative review on trustpilot, customer service called me back and offered to reissue the labels, removing the motif that had caused printing problems. The result is a bit sad, but at least I can use them...
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Response from Petit-Fernand
Hello Erika, I've tried to call you, without success. I've just sent you an e-mail so that we can discuss this directly by phone. I look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Client
Rating: 4 out of 5
Fast delivery. Self-adhesive labels, very practical... But not always easy to detach from the backing
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Response from Petit-Fernand
Hello, Thank you very much for taking the time to leave us a positive note, we are delighted to see that you like your order. ?? Have a nice day, Elise, C-MonEtiquette
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Anna. S.
Rating: 1 out of 5
Order not received.
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Response from Petit-Fernand
Hello Anna, Thank you very much for your feedback. We have taken care of your complaint by e-mail. Your order should arrive no later than May 14. However, we have no influence on the postal service and therefore cannot be held responsible for the vagaries and delivery delays of the postal service. Have a nice day, Elise, C-MonEtiquette
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Lindsay
Rating: 3 out of 5
Order/receipt very good. Excellent packaging and great result. BUT one letter of the first name on the gourd is already damaged since I only received it a few days ago and I only washed it in hot water.
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Response from Petit-Fernand
Hello Lindsay, Thank you very much for your feedback. We're very sorry to hear about the inconvenience with your order. We have just contacted you to find out more. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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mariame Niang
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Hello Mariame, Thank you for your feedback. We have just contacted you to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Mirabelli F.
Rating: 1 out of 5
My order never arrived
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Response from Petit-Fernand
Good morning, We are sorry to hear that you did not receive your order. We have just contacted you to suggest a solution. We look forward to your reply. Good day, Elise, Petit-Fernand
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BOOBA
Rating: 3 out of 5
Delivery time too long
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Response from Petit-Fernand
Hello, We're sorry to hear that the delivery took longer than expected. Unfortunately, we have no influence over the postal service and therefore cannot be held responsible for delays in delivery by the post office. However, we hope you enjoy your order. Have a nice day, Elise, C-MonEtiquette
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Client mécontent
Rating: 3 out of 5
Delivery was quite fast. I've been ordering from c mon étiquette for years, but this time I'm a bit disappointed by the quality of the product. The labels come off the clothes very easily.
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Response from Petit-Fernand
Hello Nadège, We have just contacted you to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Kaleigh W.
Rating: 3 out of 5
Very slow delivery
Response from Petit-Fernand
Hello, We are very sorry that your order arrived late. However, we hope that our products meet your expectations. Kind regards, Camille Petit-Fernand
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Mélanie Hoogewijs
Rating: 2 out of 5
I haven't received my ordered items and still don't know the status of the delivery even though the product was shipped on 04/30/2024.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. We have just contacted you to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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client
Rating: 4 out of 5
I still love the products
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Response from Petit-Fernand
Thank you very much for ordering from us. We are delighted to have you in our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
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Sabine
Rating: 4 out of 5
This is the second time I have ordered the adhesive labels for my daughter's clothes and shoes and I am delighted. The labels stick really well. Even when washing, nothing has ever come off and yet they are so easy to remove if you want to pass the clothes on. Really great, I will order them again and again. The only downside is the delivery time, which is a bit long. But that's complaining on a high level.
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Response from Petit-Fernand
Guten Taf Sabine, thank you very much for your positive review, which is very much appreciated. However, we are sorry that the delivery took longer than expected, but we hope to welcome you back to EsIstMeins soon. Have a nice day, ? Elise, EsIstMeins
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Fàtima
Rating: 4 out of 5
Beautiful designs and a lot of variety. The website is very easy to use.
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Response from Petit-Fernand
Hello, Thank you very much for leaving a comment? We are delighted ! Hello, Camille Petit-Fernand
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Samiie
Rating: 4 out of 5
quick and easy order, products received quickly. a little expensive perhaps. the parcel was quite damaged on receipt (envelope open on one side) but I suppose it's more the post office than your services.
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Response from Petit-Fernand
Hello, Thank you very much for taking the time to leave us a positive note, we are delighted to see that your order pleases you, despite this postal incident. ?? Have a nice day, Elise, C-MonEtiquette
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cliente
Rating: 4 out of 5
2nd time I've ordered and I'm delighted! Very fast delivery! I had a printing problem that was solved very quickly!
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Response from Petit-Fernand
Hello, Thank you very much for ordering from us. We are always here to help you in any way we can!?? Have a nice day, Elise, C-MonEtiquette
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Marchar
Rating: 3 out of 5
The label book arrived stapled askew, so some labels have staple holes. ?? After 2 washes, some iron-on labels began to show signs of weakness and peel off slightly. ?? The free stickers are a good idea?
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Response from Petit-Fernand
Hello, We're sorry to hear that you've had problems with your labels. We have contacted you to suggest a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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VDS
Rating: 1 out of 5
I got the stickers that don't stick! There is no sticker part at all
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Response from Petit-Fernand
Good morning, Thank you very much for your comment. As we told you by email, it is normal for the labels not to have glue as they are iron-on labels. If there was glue on them, they might melt. Unfortunately, we cannot help you further because the labels you received are exactly the same as the ones you ordered. Good day, Elise, Petit-Fernand
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Sarah M.
Rating: 3 out of 5
Nothing to say about the quality of the products which I also recommended to acquaintances (labels items and kindergarten clothes). I would improve the timing of delivery, it went over 10 days, and most importantly I had no way to track the products.
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Response from Petit-Fernand
Good morning, Thank you very much for your feedback. We are sorry to hear that the delivery took longer than expected, but we will do what we can to improve the situation. Good day, Elise, Petit-Fernand
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