The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Thank you for taking the time to share your experience. We are sorry to hear that you have encountered problems with our iron-on labels. Your satisfaction is our priority and we take your feedback very seriously. We have just contacted you regarding this to assist you as best as we can :)
Have a nice day,
Camille C-MonEtiquette
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Morelli M.
Rating: 1 out of 5
following a purchase from 25/10/2025
Terrible experience. I paid for the order and after a month I haven't received anything. I feel scammed.
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Response from Petit-Fernand
Good morning Maria,
We are very sorry to hear about your negative experience. Customer satisfaction is fundamental to us. We invite you to contact us directly to resolve the situation as soon as possible. Thank you for your patience.
Best regards,
Giulia Petit-Fernand
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- -.
Rating: 1 out of 5
following a purchase from 27/10/2025
I still haven't received my order.
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Response from Petit-Fernand
Good day,
I am very sorry to hear that your order has still not arrived. We have already responded to you by email.
Have a nice day,
Customer Service EsIstMeins
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Delphine V.
Rating: 4 out of 5
following a purchase from 05/11/2025
Nothing to say about the merchandise but I paid an extra fee for fast delivery, I was told it would arrive by November 11 at the latest, my daughter was leaving for green classes on November 12; that's why I ordered there.. and my package arrived at the pickup point on November 12 during the day, so too late... It was useless... Too bad because the result is very beautiful.
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Gerald R.
Rating: 1 out of 5
following a purchase from 05/11/2025
I made a mistake in the order by putting the same label twice instead of two different ones. There was no verification that it was absurd and the order was placed automatically.
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Response from Petit-Fernand
Hello Gérald,
We are sorry to read your message.
Our customers can freely choose the customization of their product on our site. Therefore, it is difficult for us to determine whether it was an error on your part or a deliberate choice. We sincerely apologize that this seems to be an error in your case.
To avoid this type of situation, we recommend our customers to carefully check the order confirmation, which details the selected customizations, and to contact us immediately in case of an error.
We remain available if needed.
Have a nice day,
Camille C-MonEtiquette
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Ferrara S.
Rating: 4 out of 5
following a purchase from 26/10/2025
Everything perfect except for a bit long delivery times.
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Berthelin I.
Rating: 4 out of 5
following a purchase from 05/11/2025
The shipping is very long
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Dominique G.
Rating: 2 out of 5
following a purchase from 04/11/2025
The chosen illustration is barely visible on the labels…
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Response from Petit-Fernand
Hello Dominique,
Thank you for your feedback. We are sorry to learn that the illustration on your labels does not meet your expectations. Your opinion is valuable and we take it into account to improve our products.
Have a nice day,
Camille C-MonEtiquette
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LUCILLE B.
Rating: 4 out of 5
following a purchase from 04/11/2025
Good
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CHABAN M.
Rating: 1 out of 5
following a purchase from 04/11/2025
Response time too long for a complaint
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Response from Petit-Fernand
Hello Laurent,
We are sorry that our response time does not meet your expectations. We are doing our best to respond as quickly as possible to our clients.
We responded to your emails in less than 24 hours but are working to reduce this response time as much as possible.
Have a nice day,
Camille C-MonEtiquette
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Isabelle C.
Rating: 4 out of 5
following a purchase from 03/11/2025
Super
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Stéphanie A.
Rating: 1 out of 5
following a purchase from 03/11/2025
Non-compliant product
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Response from Petit-Fernand
Hello Stéphanie,
Thank you for taking the time to share your feedback. We are sorry to hear that the product did not meet your expectations. Your feedback is valuable and helps us improve our offering. Please do not hesitate to contact us so that we can find a solution to your problem.
Have a nice day,
Camille C-MonEtiquette
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Laura C.
Rating: 3 out of 5
following a purchase from 03/11/2025
Hello, I took a water bottle with a flower logo, I am a bit disappointed with the color, but happy with the cups. Best regards
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Response from Petit-Fernand
Hello Laura,
Thank you for your feedback and your comments regarding the water bottle and the cups. We are sorry to hear that the color does not meet your expectations. Your satisfaction is important to us, and we take your comments into account to improve our products. Please feel free to contact us for any other suggestions.
Have a nice day,
Camille C-MonEtiquette
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Joséphine D.
Rating: 4 out of 5
following a purchase from 02/11/2025
Great! The font size is a bit too large on the one-line heat transfer label.
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Richard C.
Rating: 3 out of 5
following a purchase from 17/10/2025
Very good for the labels, however disappointed with the stamp
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Response from Petit-Fernand
Hello Richard,
Thank you for taking the time to share your opinion. We are glad that you are satisfied with our labels, but we regret that the stamp did not meet your expectations. We invite you to contact us directly so that we can understand your concerns and find a solution. Your satisfaction is important to us.
Have a nice day,
Camille C-MonEtiquette
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geoffrey B.
Rating: 2 out of 5
following a purchase from 02/11/2025
A bit disappointed to feel the patterns as just a simple label stuck on, especially for the price.
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Response from Petit-Fernand
Hello Geoffrey,
Thank you for your feedback. We are sincerely sorry to hear that the water bottle does not meet your expectations.
Rest assured, the customization of our water bottles is done by printing directly on the product to guarantee you quality products :)
Have a nice day,
Camille C-MonEtiquette
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laurie C.
Rating: 1 out of 5
following a purchase from 29/10/2025
Very disappointed with the service but also with the products. I used to order regularly but the quality has significantly decreased. I will no longer order from this site.
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Response from Petit-Fernand
Hello Laurie,
Thank you for taking the time to share your opinion. We are sorry to hear that your experience did not meet your expectations. Your satisfaction is essential to us, and we take your comments very seriously. We will work hard to maintain the quality of our products. Please feel free to contact us directly to discuss your concerns.
Have a nice day,
Camille C-MonEtiquette
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Anne Marie C.
Rating: 4 out of 5
following a purchase from 01/11/2025
Ras
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Miranda H.
Rating: 2 out of 5
following a purchase from 21/10/2025
Slightly disappointed as the clothing labels came off after only 3 washes, which is definitely not what I got them for!
Response from Petit-Fernand
Hello Miranda,
Thank you for your feedback. We are truly sorry to hear that the clothing labels did not meet your expectations. At Petit-Fernand, we strive for quality and would appreciate the opportunity to make this right for you. Please reach out to our customer service team so we can assist you further. Your satisfaction is important to us!
Best regards,
Giulia Petit-Fernand
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Pauline C.
Rating: 2 out of 5
following a purchase from 30/10/2025
I received labels from another child in my package
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Response from Petit-Fernand
Hello Pauline,
Thank you for your feedback. We are sorry to hear about this situation and we are committed to resolving it quickly. We have just contacted you by email to provide our assistance. Your satisfaction is our priority.
Have a nice day,
Camille C-MonEtiquette
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Marina B.
Rating: 2 out of 5
following a purchase from 30/10/2025
Do not stick
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Response from Petit-Fernand
Hello Marina,
Thank you for your feedback. We are sorry to hear that you have encountered an issue with our products. Your satisfaction is important to us, and we would like to discuss this further to find a solution. For this, we have just sent you an email to assist you :)
Have a nice day,
Camille C-MonEtiquette
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Lucia G.
Rating: 2 out of 5
following a purchase from 29/10/2025
The adhesive labels do not mention at any time that they should be stuck on the clothing labels. Disappointed
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Response from Petit-Fernand
Hello Lucia,
Thank you for your feedback. We are sorry that our instructions were not clear. We mention it in our terms of use on our website as well as in our user manuals. Your comment is valuable and we will work to improve our communication regarding the use of the labels. Please do not hesitate to contact us for any questions, we are here to help you.
Have a nice day,
Camille C-MonEtiquette
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Veronique Q.
Rating: 4 out of 5
following a purchase from 28/10/2025
Good
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Beatrice D.
Rating: 4 out of 5
following a purchase from 28/10/2025
Really good products
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Marine C.
Rating: 4 out of 5
following a purchase from 28/10/2025
Thank you! It's a good product and very practical
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Manon D.
Rating: 3 out of 5
following a purchase from 16/10/2025
Order and delivery very good. The labels are great but the stamp runs, it doesn't hold up well to washing (after 1 wash) and is too wide for many clothing labels.
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Response from Petit-Fernand
Hello Manon,
Thank you for your detailed feedback on your experience with C-MonEtiquette. We are pleased that the order and delivery met your expectations, but we take note of your comments regarding the stamp and its dimensions. Your feedback is valuable to help us improve the quality of our products.
To assist you, we have just contacted you by email.
Have a nice day,
Camille C-MonEtiquette
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Ferrario L.
Rating: 4 out of 5
following a purchase from 17/10/2025
Fast deliveries. Optimal labels for clothing
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Response from Petit-Fernand
Dear Laura,
Thank you for your positive feedback! We are happy that you appreciated the speed of delivery and the quality of our labels. We are committed to always offering the best to our customers.
Best regards,
Giulia Petit-Fernand
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Margaux L.
Rating: 2 out of 5
following a purchase from 25/10/2025
The labels are way too big.
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Response from Petit-Fernand
Hello Margaux,
Thank you for taking the time to share your feedback. We are sorry to hear that the size of the labels does not meet your expectations. Your feedback is valuable and helps us improve our products.
We provide the sizes of our labels on our website so you can get an idea of the final result. We are sorry that this was not enough. Please do not hesitate to contact us for any other comments or suggestions.
Have a nice day,
Camille C-MonEtiquette
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Minto Salvucci C.
Rating: 1 out of 5
following a purchase from 15/10/2025
terrible. It doesn't work for us. The cap purchased has a smaller thread than the bottle! I threw everything away
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Response from Petit-Fernand
Good morning Minto,
Thank you for your feedback. We sincerely apologize for the inconvenience experienced with the cap. Customer satisfaction is fundamental to us and we will do our best to resolve the situation. We invite you to contact us directly to find a solution that satisfies you.
Best regards,
Giulia Petit-Fernand
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Erina C.
Rating: 4 out of 5
following a purchase from 15/10/2025
Simply order and work quickly. Delivery takes a little while but great quality!
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Response from Petit-Fernand
Good day, Erina,
Thank you very much for your review!
Have a nice day,
Customer Service EsIstMeins
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Sandra V.
Rating: 1 out of 5
following a purchase from 09/10/2025
I recently purchased some baby clothing stickers from your brand, which were advertised as resistant to washes above 30 °C. However, despite having washed the garments only by hand and at 30 °C, all the stickers have completely come off, which shows that the product does not meet the advertised characteristics. I believe that the description provided is misleading, as the product has not demonstrated the promised resistance.
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Response from Petit-Fernand
Hello Sandra,
We are very sorry that your experience has not been as expected. Our goal is to offer quality products and we appreciate your feedback. We hope that the solution from our customer service meets your expectations.
Have a good day,
Camille Petit-Fernand
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Suna K.
Rating: 4 out of 5
following a purchase from 13/10/2025
Good, fast but unfortunately long delivery time
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Response from Petit-Fernand
Good day, Suna,
I am very pleased with your positive review – thank you for sharing your experience with us. We are a French company, so delivery may take longer than expected.
Have a nice day,
Customer Service EsIstMeins
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Edith P.
Rating: 4 out of 5
following a purchase from 23/10/2025
Very good product (iron-on and self-adhesive) Not sure that the self-adhesive labels will last long on the socks ... we'll see
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Bernadette F.
Rating: 2 out of 5
following a purchase from 23/10/2025
I ordered cutlery for my little girls with their first and last names engraved and you can't see the engraving which is tone on tone. Very disappointed especially for the price.
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Response from Petit-Fernand
Hello Bernadette,
Thank you for your feedback and we are sorry to hear that the engraving did not meet your expectations. Your satisfaction is our priority and we take your comment very seriously. You can also send us a photo of the received items so that we can discuss it with you.
Have a nice day,
Camille C-MonEtiquette
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JESSICA B.
Rating: 3 out of 5
following a purchase from 23/10/2025
the labels are not attached by name and are mixed up
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Response from Petit-Fernand
Hello Jessica,
Thank you for taking the time to share your feedback. We are sorry to hear that the receipt of your labels did not meet your expectations. We do indeed send the labels from the same order in the same booklet. However, they are separated when it comes to our Packs.
Our team is here to listen if you need anything.
Have a nice day,
Camille C-MonEtiquette
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GUINEDOT M.
Rating: 2 out of 5
following a purchase from 22/10/2025
The labels are pretty but disappointed with the quality of the adhesive that doesn't hold! Too bad
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Response from Petit-Fernand
Hello,
Thank you for taking the time to share your feedback. We are glad that you like our labels, but we are sorry to hear that you encountered an adhesive problem. Your feedback is valuable and we take it into account to improve our products. To assist you better, we have just contacted you by email.
Have a nice day,
Camille C-MonEtiquette
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Axel C.
Rating: 4 out of 5
following a purchase from 19/10/2025
Order arrived as announced, we have not yet had the opportunity to stick them because the little one does not start school until January 2026!
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Di Ninno N.
Rating: 1 out of 5
following a purchase from 28/08/2025
While opening and closing it repeatedly, the hook broke. I find it absurd in such a short time, especially for what it costs.
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Response from Petit-Fernand
Good morning Norina,
Thank you for sharing your experience with us. We are sorry to hear that you encountered a problem with the product's zipper. Customer satisfaction is very important to us, and we are committed to ensuring the quality of our items. We invite you to contact our customer service for assistance and to find a solution to your problem.
Best regards,
Giulia Petit-Fernand
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Morgane K.
Rating: 2 out of 5
following a purchase from 17/10/2025
The labels did not hold up after washing
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Response from Petit-Fernand
Hello Morgane,
Thank you for taking the time to share your feedback. We are sorry to hear that the labels did not meet your expectations after washing. Your feedback is valuable, for this reason, we have just contacted you by email to assist you :)
Have a nice day,
Camille C-MonEtiquette
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Julie C.
Rating: 1 out of 5
following a purchase from 10/10/2025
I ordered iron-on labels. I received the notebook but without the iron-on sheet. I can't use them!
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Response from Petit-Fernand
Hello Julie,
Thank you for taking the time to share your experience. We are sorry to hear that the sulfurized paper was not included in your notebook. We have just sent you some.
Have a nice day,
Camille C-MonEtiquette
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