The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
My product never arrived, I've written several times and I don't see a solution.
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Response from Petit-Fernand
Hello Karen, Thank you very much for your feedback. Unfortunately, we have no influence on the postal service, but are nevertheless impacted by this non-delivery of the postal service. We have refunded your order in full following your request. Have a nice day, Elise, C-MonEtiquette
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Laurie Jacquin
Rating: 1 out of 5
Many of the labels came off after the 1st wash. I'm really disappointed, considering that a week went by between putting the labels on and washing them.
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Response from Petit-Fernand
Hello Laurie, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more details. Have a nice day, Elise, C-MonEtiquette
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estelle
Rating: 3 out of 5
I'm very happy with the labels as always, but I asked for a relay point delivery to get it in 2 or 3 days and it took over a week.
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Response from Petit-Fernand
Hello Estelle, Thank you very much for your review. We are sorry that your order took longer than expected. ?? Unfortunately, we have no influence on the postal service, but we are happy to see that you like your labels. ?? Have a nice day, Elise, C-MonEtiquette
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Isabelle Priels
Rating: 1 out of 5
Never received my order
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Response from Petit-Fernand
Hello Isabelle, We're sorry you haven't received your order yet. Our customer service department contacted you last night to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Cindy Michiels
Rating: 2 out of 5
I haven't received them yet. Especially since it was quicker at the beginning of the school year.
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Response from Petit-Fernand
Hello Cindy, We're sorry to hear that you haven't received your order. We have just contacted you to suggest a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Sophie Feron
Rating: 1 out of 5
I still haven't received my order, is this normal?
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Response from Petit-Fernand
Hello Sophie, We're sorry to hear that you haven't received your order. We have just contacted you to suggest a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Cindy
Rating: 2 out of 5
Nice design, but the iron-on labels don't hold, one wash at 40 and they come off! Very disappointed!
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Response from Petit-Fernand
Hello Cindy, We're very sorry to hear about this problem with your order. Could you please contact us by phone so that we can look into it together and find a solution for you? Have a nice day, Elise, C-MonEtiquette
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Ryuk
Rating: 4 out of 5
My son is starting kindergarten in September, so he has to label all his little things. I took the kindergarten pack to identify his clothes, shoes, cup, doudou etc.. Super-fast delivery, customizable colors, fonts and the option of adding a little drawing. Really top-notch. I really recommend it.
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Response from Petit-Fernand
Hello, Thank you so much for leaving us a positive note. It means a lot to us to know that the whole family likes the pack. ???? Have a nice day, Elise, C-MonEtiquette
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Frédérique
Rating: 1 out of 5
Hello, I ordered 10 days ago and I haven't received anything yet. I can't track my order in my account. It says "no order". However, I have received the confirmation email and my account has been debited.
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Response from Petit-Fernand
Hello Frédérique, We're sorry to hear that you haven't received your order. We have just contacted you to suggest a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Manuela F.
Rating: 4 out of 5
Well-built website, clear and effective product presentation
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Response from Petit-Fernand
Good morning Manuela, Thank you for sharing your opinion ?? We are really happy to hear that you are satisfied with your experience with Petit-Fernand. Have a great day, Chiara Petit-Fernand
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Laura
Rating: 2 out of 5
Order not received said 3-10 days for delivery by royal mail Ordered 8 April and still nothing received
Response from Petit-Fernand
Hi Laura, We are really sorry for that. Please contact our customer service, as we do not have enough information to reach. We would like to help you. Have nice day, Chiara Petit-Fernand
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guerrero nathalie
Rating: 1 out of 5
The iron-on labels do not hold. I ordered them a few years ago and there was nothing to say. Too bad I won't be ordering again.
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Response from Petit-Fernand
Hello Nathalie, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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gerlando
Rating: 4 out of 5
Great customer service, I hadn't had my shipment delivered (with regular post) and they offered to reship it for free or refund me. I chose the new shipment and now have the product I ordered!
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Response from Petit-Fernand
Good morning, Thank you so much for ordering from us and leaving us a positive note. It means a lot to us. I wish you a good day, ??? Chiara, Petit-Fernand
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Maïté Evrard
Rating: 1 out of 5
I did not receive my order very disappointed first time this happens my son leaves on a trip on Monday and I did not receive on time .... too bad
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Response from Petit-Fernand
Hello Maïté, We're sorry to hear that you didn't receive your order on time. We have just contacted you to suggest a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Bertocco M.
Rating: 4 out of 5
The first shipment I believe was lost. I contacted customer service and a no-cost shipment was made immediately. Good service
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Response from Petit-Fernand
Good morning, We are pleased to read your comment and to know that you are satisfied with your experience with Petit-Fernand? I wish you a good day, Chiara Petit-Fernand
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Siham Cherkaoui
Rating: 1 out of 5
Lune des gourdes a un problème elle coule je ne saurais pas le expliquer je la replie là gère et le met à la verticale et le eau se met à couler du bouchon qui se visse sans sarrêter , cela mas fais des taches de partout ne my attendant pas , à ce prix là je suis extrêmement déçu
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Response from Petit-Fernand
Hello Siham, We're sorry to hear about this problem with your order. We have just contacted you to find a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Sabrina MARTIN
Rating: 1 out of 5
Package still not received from Chronopost! Even though I paid for fast delivery!
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Response from Petit-Fernand
Hello Sabrina, We're sorry you haven't received your order yet. We've just contacted you to try and find a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Emilie MOUQUE
Rating: 4 out of 5
Very pleased with the iron-on labels we received. They are solid and nice. My son is also happy with the result. If I could make one remark, it would be to extend the range of images offered because my children are 9 and 12, and for their age, it's a bit lacking.
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Response from Petit-Fernand
Hello Émilie, Thank you very much for taking the time to leave us a positive note, we are delighted to see that you like your order. We take note of your suggestion. ?? Have a nice day, Elise, C-MonEtiquette
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nathalie Reneaud
Rating: 4 out of 5
Hello I haven't used it yet. I will come back to give my opinion.
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Response from Petit-Fernand
Hello Nathalie, Thank you so much for your positive review, which means a lot to us. ?? A lovely day to you, Elise, C-MonEtiquette
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Yannick Leroy
Rating: 3 out of 5
The labels are of good quality, but the delivery time is not respected. I therefore advise you to order in advance.
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Response from Petit-Fernand
Hello Yannick, We're sorry to hear that delivery took longer than expected. However, we're pleased to see that you're happy with the quality of our labels. Have a nice day, Elise, C-MonEtiquette
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Sarah LEGO
Rating: 4 out of 5
Very happy with the result and received very quickly
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Response from Petit-Fernand
Hello Sarah, Thank you for choosing us for your order and for leaving us such a positive note. Have a nice day, ? Elise, C-MonEtiquette
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Arianna M.
Rating: 4 out of 5
Aside from some delivery delays I have to say that the customer service has been great and the product is fantastic! Super quality and functionality! I am satisfied with ?
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Response from Petit-Fernand
Good morning, Thank you so much for entrusting us with your order, we are happy to have you as part of our Petit-Fernand family! ????? Good day, Chiara, Petit-Fernand
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Helena Pita Torrente
Rating: 4 out of 5
I am not giving 5 stars because this time they took a little longer than usual (I have ordered at least 10 labels, and they always take less time, except in September, when they tend to have more demand due to the back to school) and because the lettering on the clothing labels was a little shaky.
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Response from Petit-Fernand
Hello Helena, Thank you for always trusting us? Hello, Camille Petit-Fernand
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Blume
Rating: 4 out of 5
The ordering process is simple and self-explanatory. The selection of the label type, shape, color and font is quick and you can also change it if you don't like the composition after all. There are pretty symbols to choose from for almost every purpose. The only thing I didn't find was the option without a symbol. When you order on the site, you get the impression that you are getting a German product. However, the actual production takes place in France and is fast. Accordingly, the postal service takes a long time to deliver.
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Response from Petit-Fernand
Hello, Thank you for shopping at EsIstMeins and your super nice review, which we are very happy about! ????? Effectively, we suggest the option of not including illustrations. However, we are sorry that the delivery took longer than expected. Have a nice day, Elise, EsIstMeins
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Fatima
Rating: 1 out of 5
I bought 2 isothermal bottles at the end of January 2024, I am disappointed with my purchase because the lids of the 2 bottles are broken. ??
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Response from Petit-Fernand
Hello, We're sorry to read your message. We advise you to contact our customer service department so that they can help you :) It will be a pleasure to provide you with a solution. Have a nice day, Camille C-MonEtiquette
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olena bezborodykh
Rating: 1 out of 5
It has been almost a month and nothing has been delivered to me
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Response from Petit-Fernand
Olena, we sent you an email this morning to help you as soon as possible. Indeed, we see that the delivery of your order has been delayed by the postal services. We need you to confirm some information by email to help you as soon as possible. We are waiting for you and we apologize for this transport anomaly. We hope you receive your order very soon and that you enjoy it. Regards, Sandra Petit-Fernand
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Connie O.
Rating: 1 out of 5
I still have not received my stickers :(
Response from Petit-Fernand
Hi Connie, We are really sorry for that. We wil contact you to help. Have a lovely day, Chiara Petit-Fernand
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Invité
Rating: 4 out of 5
Good overview of products and fast delivery
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Response from Petit-Fernand
Hello, thank you very much for choosing us for your order, we are deeply touched. We are very pleased that you like your order! ???? Have a nice one! Elise, EsIstMeins
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Manon
Rating: 3 out of 5
Very happy with my labels. Very nice. A wide choice of personalized ones. After that I think it might take a little time to receive them, from the moment they are sent.
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Response from Petit-Fernand
Hello Manon, We're sorry to hear that your order took longer than expected to arrive. However, we're delighted to see that you like your labels ? Have a nice day, Elise, C-MonEtiquette
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Alessandra
Rating: 4 out of 5
Very cute and customizable sticker labels for items. Shipping time a little long. Poor package tracking, but otherwise satisfied!
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Response from Petit-Fernand
Good morning Alessandra, We are happy to read your positive comment. Thank you for sharing your experience and for choosing us! I wish you a good day ? Chiara Petit-Fernand
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Mrs_Foxy
Rating: 1 out of 5
Absolutely awful! Customer service is shocking! No one answers the phone, responds to emails or any form of queries! Takes over a week for anyone to answer a query ?? I ordered well in advance to get labels for my daughter for when she started school, two weeks later nothing received tried to contact them, phone doesn't work a week later when my daughter started school sent a replacement order eventually that I'm still waiting for! No first class or next day shipping did not see the value of this considering I ordered now well over a month ago! Doubt I'll even receive them. Stay away from this company! Terrible! Take your money elsewhere!
Response from Petit-Fernand
Dear Amanda, We are truly sorry for the delay and the inconvenience this has caused you. We are very surprised to read your feedback as we have been actively working to address your concerns. We have already put your order back into production at our own cost in order to provide you with a solution. We understand your frustration with the communication delays and we apologize for the inconvenience. Regarding the option for next day shipping, this is not available on our website delivery method. If it were possible, we would have gladly expedited your order with this shipping method. We appreciate your feedback and we are working hard to rectify the situation. Once again, we apologize for any inconvenience and we hope the new order will be delivered to you as soon as possible. Thank you for your understanding. Chiara Petit-Fernand
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Guest
Rating: 1 out of 5
I have not received the package
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Response from Petit-Fernand
Hello, After our email conversation I confirm that your order will be resent. We are sorry for this anomaly. Hello, Camille Petit-Fernand
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Palthey Vanessa
Rating: 4 out of 5
Very pretty labels, just what I was looking for.
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Response from Petit-Fernand
Hello Vanessa, Thank you so much for your heartfelt feedback. ?? A lovely day to you, Elise, C-MonEtiquette
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Client
Rating: 1 out of 5
Hello, my order status says "Delivered" but I never received my order. What should I do? I needed these labels for my son's clothes. He's going on a school trip on 26/04. I've never had any problems with my previous orders. Thank you for your good follow-up.
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Response from Petit-Fernand
Hello Vanessa, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Cindy
Rating: 4 out of 5
Good quality labels and colors as expected
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Response from Petit-Fernand
Hello Cindy, Thank you very much for choosing C-MonEtiquette for your order. We're delighted to have you as part of our little family. ?? Beautiful day to you, Elise, C-MonEtiquette
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Marie-Pierre F.
Rating: 3 out of 5
Never rceieved my order almost a month later Update: Customer sevice conatcted me swiftly (thanks for this) and offereed new shipment at their cost or refund, I opted for new shipment so hopefully this time the parcel won;t get lost!
Response from Petit-Fernand
Hello Marie-Pierre, Thank you for your message, We are very sorry for that. A member of our team has contacted you to help. Have a lovely day, Chiara Petit-Fernand
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MC
Rating: 4 out of 5
Nice, compliant item. We'll see if it lasts. Some stickers as a gift :)
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Response from Petit-Fernand
Hello Mélanie, Thank you so much for your heartfelt feedback. ?? A lovely day to you, Elise, C-MonEtiquette
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Emilie
Rating: 1 out of 5
I never received my order and no consistent response from after sales!!!!
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Response from Petit-Fernand
Hello Émilie, We're sorry you haven't received your order yet. We can confirm that this is not a scam. In fact, my colleague contacted you three hours ago to propose a solution. We look forward to hearing from you. Elise, C-MonEtiquette
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Vanessa Grossi
Rating: 1 out of 5
I have ordered labels 2 times in a row, but they never arrived. I don't understand the problem.
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Response from Petit-Fernand
Hi Vanessa, We're sorry you haven't received your order yet: it was shipped on 09/04/2024. The deadline for receipt is 17/04/2024. We hope you will receive it soon. Have a nice day, Elise, C-MonEtiquette
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Julie
Rating: 1 out of 5
I never did receive my product
Response from Petit-Fernand
Hi Julie, We are really sorry for that. We have tried to reach you by phone and send you an email to help. Have a lovely day, Chiara Petit-Fernand
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