Customer reviews of Petit-Fernand

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9,3 /10
Overall rating: 9,3 out of 10
Based on 52 965 published reviews

Summary of reviews

The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.

Reviews 1, 2, 3 and 5 stars

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Audrey Martinet
Rating: 1 out of 5
Very disappointed by this site. I am still waiting for my order placed a month ago. Customer service is non-existent (does not answer email or phone). I can't recommend this site.
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Response from Petit-Fernand
Hello Audrey, Thank you for your time. We are very sorry for the delay in the order, and for our late reply. Have a nice day!
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Lila Ruiz de Somocurcio
Rating: 5 out of 5
Top! As usual
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Response from Petit-Fernand
Thank you very much for your confidence :)
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Sandra
Rating: 5 out of 5
We ordered the personalized label set for school and, as always, we are totally thrilled. Both the design and the durability on the items, clothes etc. are great and really recommended
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J K.
Rating: 5 out of 5
I am thrilled! The delivery took a little longer than expected, but I don't think that's a bad thing as the result is really impressive. And the price-performance ratio is unbeatable! I would definitely recommend you to others!
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Sophie S.
Rating: 1 out of 5
I paid for my order immediately, but it never arrived. Customer service did not get back to me.
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Response from Petit-Fernand
Hello Sophie, we are sorry that you have not yet received your order. Would you like your order to be reshipped or refunded?
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DCJ
Rating: 5 out of 5
Hello, this is the third time I have bought from "It's Mine". Every year my two children can choose new stickers. The selection of motifs and stickers is very large and every child's wish can be fulfilled. As a mom, I am absolutely delighted with the quality. The price-performance ratio is absolutely reasonable. TOP. The ordering process is simple and shipping is also very fast. I always pay with PP, which also always works without any problems. This time I also ordered the wooden tags. I personally found them very nice, with a picture on the front and a text of my choice on the back. At first glance, the workmanship looks great, but I can't say any more about it yet, so I can't comment on the price-performance ratio. The written customer contact was also very polite and helpful, I am a big fan and will certainly order a few more times.
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Mélanie Boucq
Rating: 5 out of 5
Lovely, long-lasting labels! Highly recommend!
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Anika N.
Rating: 5 out of 5
Since my son has been at nursery, we have been labeling his things and objects with the labels from EsIstMeins. The labels are of wonderful quality, they withstand every wash and you can design them so lovingly and individually. In the meantime, we have also moved in with items such as drinking bottles and cups that are already printed with names. These products are also of impeccable quality and the motifs/themes that can be used to design them are child-friendly and very tasteful! Even depending on the season, there are themes to design, there are always surprises and new things to discover on the site. When the labels are delivered, you get a small selection of the current season's theme! My son also has a lot of fun with this. When the first small problem arose - the order was apparently not delivered by the post office - I received a friendly reply from the EsIstMeins team very quickly. The problem was solved immediately and without complications! So, we are completely satisfied and happy!
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Nathalie DE AMORIM
Rating: 5 out of 5
I've been ordering for 6 years and I've never been disappointed! Lots of choice, very good glue
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Patricia Garcia González
Rating: 5 out of 5
I loved them. Super comfortable!!!! Thank you so much ?
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Response from Petit-Fernand
Thank you very much Patricia :)
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Inez Q.
Rating: 5 out of 5
Excellent quality and arrived in good time. It's been invaluable being able to label all of my daughter's thing and the nursery comment all the time on how impressed they are.
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LORENA RIVAS
Rating: 1 out of 5
It has taken more than 10 days for the order to arrive. Unacceptable !
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Response from Petit-Fernand
Hi Lorena, We are sorry for the delay of your order and we apologize. We have sent you an email a while ago. Regards
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Maria
Rating: 1 out of 5
I have not received my order, I have tried to contact them by email but I have not received a reply.
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Response from Petit-Fernand
Hello Maria, We apologize for the delay in our response. We will get back to you today to help you during the day. Regards
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Isabella Z.
Rating: 5 out of 5
Super fast shipping...great products!!!
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Response from Petit-Fernand
We thank you for your review. Have a great day and see you soon on Petit-Fernand! ?
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Anita M.
Rating: 5 out of 5
Already ordered 3 times and always very satisfied! The stickers look exactly as ordered, are easy to apply and hold very well!
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Frédérique MOREL
Rating: 5 out of 5
2nd time I've ordered labels from this site, and I'm extremely happy with them! The 1st time, 4 years ago, the labels still hold, the colors don't move. Perfect!
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M. Allèbe
Rating: 5 out of 5
Once again, I'm very pleased with the quality of the products, which are also very beautiful.
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Mirjam
Rating: 5 out of 5
Labels did not arrive as quickly as expected or as stated on the homepage, but when asked when the labels would arrive, I received a reply very quickly with the offer that a solution would be sought if they were not received within the next 4 days. Shipment then arrived after 1 day. Labels are very, very nice!
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Rita
Rating: 5 out of 5
clothes tags arrived perfect and absolutely on time
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Response from Petit-Fernand
We thank you for your review. Have a great day and see you soon on Petit-Fernand! ?
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M Laure JACQUEMET
Rating: 5 out of 5
Perfect nice product delivered quickly
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Response from Petit-Fernand
Thanks a lot Laure :)
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Corinne Fleury
Rating: 5 out of 5
Perfect nothing to say
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Anne-sophie Oger
Rating: 5 out of 5
Perfect and very practical
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Cathie Guillemet
Rating: 5 out of 5
Very good label quality
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Katharina
Rating: 5 out of 5
Everything was great, gladly again
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Perrine
Rating: 5 out of 5
Perfect, always meets my expectations. Good quality
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Response from Petit-Fernand
Many thanks for your loyalty Perrine :)
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Adrien
Rating: 1 out of 5
Still no labels received after more than a month of waiting. On the other hand, the promotional e-mails arrive every week...
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Response from Petit-Fernand
Hello Adrien, We have contacted you by email to help you as soon as possible. Have a nice day!
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Ospite
Rating: 3 out of 5
....order made on July 8, sent email for information about it on July 16, today July 20 not even a response. If the package is late no problem it can happen, but in front of a delay I expect in the first place that they warn me and at least respond to email, now I do not know if it will ever arrive. I hope they don't take the time to respond on truspilot and not to my email. Update: after the review the email response also arrived, and the envelope a few days later. I repeat myself, delay can happen however the email response should be faster.
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Response from Petit-Fernand
Good morning, We are sorry to hear about this shipping anomaly by the postal services. A response to your email will not be long in coming, we are experiencing high demand and were unable to respond quickly. We apologize for this unpleasant experience, we promise we will do what it takes to find a solution. Have a good day ?
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Marie
Rating: 2 out of 5
The labels are thick and peel off small objects, unlike those ordered from a competitor.
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Response from Petit-Fernand
Hi Marie, We're really sorry about the labels coming off. We would like to help you and have sent you an email to resolve this quickly. Have a nice day!
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AD
Rating: 5 out of 5
Love the stick on labels, I have used Petit Ferdinand for the last 5 years for both my children as their labels are fun and tailored but also do not wash off or come off bottles etc. Highly recommend
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Marine Erb
Rating: 5 out of 5
Super pretty, easy, simple, the best.
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Camille
Rating: 5 out of 5
Third order on your site and still so happy with the result!
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Ka W.
Rating: 5 out of 5
Good quality, also holds up well at first glance. Delivery time ok . Will certainly reorder here ?
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MOUQUET BRIGITTE
Rating: 5 out of 5
very good service
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Thomas W.
Rating: 5 out of 5
Very nice labels, I am delighted. I will definitely be ordering again.
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Jeanine Duloung
Rating: 1 out of 5
I'm still waiting for my order, it's pitiful! I wrote you two or three emails! Which remain unanswered to this day! I'm very disappointed and would really like to receive the labels I duly paid for!
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Response from Petit-Fernand
Hello Jeanine, We are very sorry for the delay. We will confirm the return of your order within the next 48 hours. Have a nice day!
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Gabrielle Varloteau
Rating: 5 out of 5
Super labels, there are a good number of them and everything is specified labels for objects, clothing or shoes and self-adhesive, iron-on...
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Stephane Machado
Rating: 1 out of 5
I had a problem with my order, my fault of course, but no arrangement was found to solve the problem, and I find that a pity, except to make another order, with a discount when I just wanted 2 sheets to rectify, and I was ready to pay them, but not the full 180 labels.
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Response from Petit-Fernand
Hello Stéphane, We sent you an email a few days ago proposing a solution. Please don't hesitate to get back to us to help you. Have a nice day!
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prescillia
Rating: 5 out of 5
Fast delivery, very good print quality! I'm delighted!
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Audrey D.
Rating: 5 out of 5
Fast delivery, labels that fit, attractive price. I evaluated the competition and these are the ones I prefer, for my children, but also for me (for work). We love the designs and colors!
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Lara
Rating: 5 out of 5
Excellent product. First experience with thermoadhesive labels, then adhesive. Prefer the latter because they are faster to use
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Response from Petit-Fernand
We are glad you are satisfied with our products. We thank you and wish you a good day! ?