The store consistently delivers practical, well-presented labels and water bottles with many customers noting the detailed presentation, appealing designs, and useful, cute features such as stickers included with orders. Delivery is repeatedly praised for speed and reliability, with orders arriving promptly and precision in shipping, while packaging and presentation are described as excellent. Customer service is highlighted for responsiveness and helpfulness, with smooth order creation, easy returns or reshipments when needed, and satisfaction carried across multiple years of use. Overall, customers emphasize dependable quality, variety of designs, and strong value for money, making it a trusted choice for clothes labels and related products.
I ordered here to try something different from Stickets. The order took more days to arrive. When it arrived it was wrong (wrong name and different product than paid for). The online claim took several days to respond. Meanwhile the lines were always busy and with a 902 number when I understand that the law requires a fixed number. The only good thing is that once they answered me, they didn't put any problems in refunding me the money. That's why I put one star, otherwise I would have put 0.
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Response from Petit-Fernand
We apologize for this shipping error. Have a nice day Veronica
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Barbara
Rating: 5 out of 5
i ordered adhesive name stickers for my son. ARRIVED ON TIME. VERY NICE AND DURABLE. BETTER THAN I EXPECTED. VERY SATISFIED WITH THE PURCHASE
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Victoria Y Olivier
Rating: 3 out of 5
It took more than 10 days
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Response from Petit-Fernand
We apologize for the delay of your order.
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Almudena
Rating: 5 out of 5
Every new course I order. As always, good quality and beautifully designed labels.
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Laura R.
Rating: 2 out of 5
Very slow shipping.
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Response from Petit-Fernand
Good morning, we are sorry for this delay by postal services. We hope you are satisfied with our products. We thank you for your understanding and wish you a good day Alessio
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Silvia A.
Rating: 1 out of 5
I didn't receive the goods and paid for express delivery too!
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Response from Petit-Fernand
Good morning, we are sorry for this delay on the part of postal services. We have executed the refund as you requested. We thank you for your understanding and wish you a good day Alessio
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Nikki J.
Rating: 5 out of 5
I love all of Petit Fernand's products. Long lasting, durable and look good.
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Tatiana S.
Rating: 5 out of 5
For the first time I placed an order for kindergarten labels. All very accurate and convenient with the division of the type of adhesive !!! Bravi
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Catia F.
Rating: 5 out of 5
I have been using your labels for several years they are very comfortable and very beautiful.
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Miss N.
Rating: 5 out of 5
very good labels I will definitely buy them again
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Edoardo
Rating: 5 out of 5
Great, for shipping everything comes in a letter envelope, so no delivery but they mail it in the mailbox, TOP
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S D.
Rating: 5 out of 5
I have used that company's stickers last seven years. It's perfect for school clothes, bottles etc. Very useful and doing their job.
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Sara
Rating: 1 out of 5
1 because there is no less. They never arrived and yes it is true that I was refunded after 2 weeks but still I needed them and I had to reorder them a month before school started. Shipping with someone better than Italian post office, no!!!?
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Response from Petit-Fernand
Good morning, we are sorry for this delay on the part of postal services. We thank you for your understanding and wish you a good day Alessio
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Cristina Paniagua Garcia
Rating: 1 out of 5
I bought hot melt labels and in the first wash they came off. I followed the instructions to the letter.
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Response from Petit-Fernand
Hi Cristina, we have contacted you by email to help you with the stickers that peel off. Greetings :)
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Valentina Z.
Rating: 5 out of 5
Thermoadhesive label: features as described, strong hold on washings, colorful and shipment happened smoothly. Highly recommended
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Manuela F.
Rating: 5 out of 5
Everything perfect and in accordance with the description
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Raffaele
Rating: 5 out of 5
Beautiful quality, durability and strong adhesive. Easy to order and maximum availability for any problem. One tip is to order early because it takes a good week to arrive.
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Corina R.
Rating: 5 out of 5
For three years I have been buying only from them , quality products .
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Francesca
Rating: 5 out of 5
Simple realization and lots of choice! Great delivery time, arrived in a very nice block with complimentary stickers. Excellent absolutely recommend and I will buy again
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L R.
Rating: 1 out of 5
After years of supporting this business, one order was not as it should be. The labels weee coming off on every wash unlike previous times. Instead of helping me out or trying to rectify the issue after I bought it to their intention, I was told they would not resend the item at their expense. Wonderful customer service! I'm response to your reply below I ordered them well in advance for the new academic year and new uniform, so hence I ordered them in July but they were not put to use until September! So yes you should review this. It is a product not doing its job. EVERY stick is coming off a very expensive private school uniform. Your further response justifies my comment on terrible service!
Response from Petit-Fernand
Dear Lorna, our sincere apologies for this situation. We understand your disappointment and will take this in consideration in order to update the claim period. At this stage we can not provide with the solution for the purchase from July. Thank you for understanding.
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Antonella M.
Rating: 1 out of 5
Let's say I can't do a review considering that my order never arrived
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution. Alessio
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Elvira Mangas Terron
Rating: 5 out of 5
Everything perfect as always
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Nicoletta R.
Rating: 5 out of 5
Very pretty labels and very easy to use
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Amaia Amozarrain Pérez
Rating: 5 out of 5
Very well everything!
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Lucy J.
Rating: 5 out of 5
Been ordering from this company for the last 4 years, great products at brilliant prices.
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Rocio Mateos
Rating: 2 out of 5
my order didn't arrive and they had to send me another one, what I didn't like is that they blame the post office and that the shipping address was a company when I always get everything right, I needed the order days ago and it still hasn't arrived, it's in process.
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Response from Petit-Fernand
We are sorry for this delivery anomaly. Your order has been manufactured again, and is about to arrive :)
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Inma H
Rating: 2 out of 5
Very late responses to e-mail inquiries, exceeding 72 hours. No telephone line to contact. Delivery times that exceed estimates. In particular, my order was incomplete. After your complaint, I had to wait the respective times until I got it. Since I placed my order on September 1st, it has not been completed until October 4th. Excessive time!
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Response from Petit-Fernand
We are sorry for the delay of your order, and we hope you will receive it very soon. Due to numerous messages, we had to close our phone, but we are available again by phone since several days ago :) greetings
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Irene N.
Rating: 5 out of 5
I have been buying from them for years, always impeccable. There was an inaccuracy in the last order and they took care of it in record time. Top!
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Ester Berto Martinez
Rating: 5 out of 5
My shipment was lost and they reshipped it to me !!!! Very nice touch. Thank you
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Alessandra R.
Rating: 5 out of 5
Excellent product
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Amanda
Rating: 5 out of 5
Amazing stickers for my little girl, they are exactly what we wanted for her things at nursery.
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Domenica M.
Rating: 5 out of 5
The labels are great! A little long shipping time , otherwise everything perfect
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Laura F.
Rating: 5 out of 5
Very good products and fast delivery. I recommend it!
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Silvia Sanchez Rosriguez
Rating: 5 out of 5
Fantastic personalized name and surname stickers but I chose the wrong size I needed.
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Antonio F.
Rating: 5 out of 5
Excellent product. All in all
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Janet E.
Rating: 5 out of 5
Ordered name stickers ,to put on childs school clothing was able to choose a design , arrived in time , happy with these stickers would recomend to family and friends
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Barbara P.
Rating: 5 out of 5
I have purchased labels for clothing, books, and items twice already; the products are perfectly meeting expectations. Last time there was a postal disruption, but Petit Fernand customer service was faultless, diligent and really friendly.
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Alice
Rating: 1 out of 5
I ordered my product , which never arrived ! I reported the problem and they immediately refunded me . However, despite the inconvenience of having to label everything manually because they did not guarantee me short delivery time!
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Response from Petit-Fernand
Good morning, we are sorry for this delay on the part of postal services. We thank you for your understanding and wish you a good day Alessio
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Lara C.
Rating: 5 out of 5
05/10/2022 I have been a customer for years. Everything has always gone well. But in my last order, as many as 70 labels were not shipped to me. I have opened several tickets to ask for them to be shipped, having already paid by credit card, but I have received NO response! In addition, the colors of the labels received are "faded" i.e., they are different shades from those seen on the website. 06/10/2022 I phoned customer service. My tickets had ended up in spam. The girl who handled my request was very nice. She apologized and immediately arranged to have the missing labels sent to me. I am obviously waiting to receive them. But I must say that I am very satisfied with their phone support!
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Response from Petit-Fernand
Bungiorno, we are sorry for this inconvenience. We have already contacted you to find a solution. Have a good day ? Alessio
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Francesca
Rating: 3 out of 5
As far as I'm concerned the waiting time is long. misleading the banner manufacture in 48 hours that makes the assumption to fast delivery time. only after the purchase is specified, that although the product is made on 48 hours you do not have certainty about the delivery time. i waited about 2 weeks and many things for school I had to label them manually with considerable expenditure of time and additional costs. the products are cmq good and I recommend them. but should be requested well in advance of your needs.
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Response from Petit-Fernand
Good morning, we are sorry for this delay on the part of postal services. Thank you for your understanding and have a nice day ? Alessio
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