Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 53 218 published reviews

Summary of reviews

The store consistently delivers fast shipping and reliable fulfillment, with many reviews noting quick delivery times and packages arriving promptly. Product quality is a clear strength, with observers describing labels as durable, long-lasting through many washes, and designs that are attractive and match the order precisely. Customer service and ordering experience are praised for ease of use, accurate descriptions, and helpful after-sales support when needed. Repeated buyers highlight repeat orders over years, high satisfaction, and strong overall reliability.

Reviews 1, 2, 3 and 5 stars

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S
Stacy
Rating: 5 out of 5
Everything is perfect, fast shipping, and the products are always of the highest quality, both the labels and the isothermal bottles I ordered. I don't regret my purchase!
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Response from Petit-Fernand
Thank you for sharing your opinion! Your feedback is very important to us.... Have a nice day, Camille C-MonEtiquette
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Lydia F.
Rating: 5 out of 5
The labels are as suggested and super pretty too Received quickly it's nikel ????
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Response from Petit-Fernand
Hello, Thank you very much for your message? Have a nice day, Camille C-MonEtiquette
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Maud
Rating: 5 out of 5
Fast delivery - pretty patterns and colors
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Response from Petit-Fernand
Hello, We're delighted you like our products! Thank you for taking the time to leave us your opinion? Have a nice day, Camille C-MonEtiquette
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Yvonne E.
Rating: 5 out of 5
Very quick and competent response to concerns
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Response from Petit-Fernand
Hello, Thank you for taking the time to leave us a positive review. It means a lot to us. We hope to welcome you back to EsIstMeins soon. ???? Have a nice day, Elise, EsIstMeins
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Patrycja K.
Rating: 5 out of 5
Best labels on the market
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Response from Petit-Fernand
Hello, thank you very much for your great review. See you next time. ?? Have a nice day, Elise, EsIstMeins
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Lutz P.
Rating: 3 out of 5
I don't like the eternally long waiting time at all. The 2nd order hasn't arrived yet, even though it's only a letter. Our grandma had to be placed in a care home and we can't mark her things.
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Response from Petit-Fernand
Hello, We are sorry that you have not yet received your order: however, it was sent by La Poste on 29/11/2024. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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AURELIE D.
Rating: 5 out of 5
The service is as fast as ever and the work is meticulous.
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Response from Petit-Fernand
Hello, It's a pleasure to count you among our loyal customers! Thank you for your confidence? Have a nice day, Camille C-MonEtiquette
A
AH
Rating: 5 out of 5
I've ordered many times and recommended to others regularly as the stickers stay on, can be removed to put on other items and have remained in place well into second years. They even stay on water bottles that have been washed day in, day out all year.
Response from Petit-Fernand
Hi, Thank you so much for your feedback! We're thrilled to hear you love our stickers! ?? Chira, Petit-Fernand
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Bea
Rating: 5 out of 5
Very nice and durable. Fast delivery.I bought the first ones in 2022 and even with a lot of use, they are still like the first day and without peeling off.
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Jessica
Rating: 5 out of 5
I give you 5 because I had already placed an order with you and I was already very happy. For this second time, there was a delivery problem but your customer service is top notch and I thank you very much for your dedication. Thank you for everything and happy new year to the whole team!
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Response from Petit-Fernand
Hello, It's a pleasure to read your message! Thank you for your confidence? Have a nice day, Camille C-MonEtiquette
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SM
Rating: 5 out of 5
Stickers have turned out fab. Durability on clothes, in shoes and on bags. Will be ordering again. They just take a bit of time to arrive
Response from Petit-Fernand
Hi! Your satisfaction makes our efforts worthwhile! Thank you for your trust! ?? Best, Chiara, Petit-Fernand
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Marina M.
Rating: 5 out of 5
Very happy with the after-sales service, very responsive, (there was a small problem with delivery due to the pickup relay going out of business) but I was immediately given a reply and the package was immediately resent. And very good quality material, (I work in 1 after-school care center and many children have products from this brand. ) so I fell for my little one too.
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Response from Petit-Fernand
Hello, Our team would like to thank you for your message. ?? It's a pleasure to help you! Have a nice day, Camille C-MonEtiquette
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RH
Rating: 1 out of 5
Order has not yet arrived
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Response from Petit-Fernand
Hello, we are sorry that you have not yet received your order. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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M. R.
Rating: 3 out of 5
Very pretty, well presented but a little too small.
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Response from Petit-Fernand
Hello, Thank you very much for your message? Your feedback is important to us, as it enables us to constantly improve our products! Have a nice day, Camille C-MonEtiquette
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Johanna D.
Rating: 5 out of 5
Received on time, top quality with a little gift of stickers?
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Response from Petit-Fernand
Hello, thank you for your comment, which makes us very happy. ???? Have a nice day, Elise, C-MonEtiquette
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Stephanie
Rating: 5 out of 5
The labels are very nice and the price is very affordable. Thank you
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Response from Petit-Fernand
Hello, It's a pleasure to read your message. Thank you for choosing us. Beautiful day, Elise, C-MonEtiquette
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Johanna S.
Rating: 5 out of 5
Top quality labels as always and fast delivery! I recommend 100% after several orders
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Response from Petit-Fernand
Hello, thank you for your loyalty? We hope to see you again for future orders Beautiful day, Camille C-MonEtiquette
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Justin
Rating: 5 out of 5
Super happy! Top material, super fast delivery
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Response from Petit-Fernand
Hello, It's a pleasure to read your message! Thank you for your confidence? Have a nice day, Camille C-MonEtiquette
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Guillemain A.
Rating: 1 out of 5
Very expensive for the quantity and quality offered: 2 sheets and bland colors! Avoid
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Response from Petit-Fernand
Hello, Thank you for your feedback. It's up to the customer to choose the quantity of labels he wants. For quality, please send us a photo so that we can better understand the problem. Have a nice day, Elise, C-MonEtiquette
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Letizia
Rating: 5 out of 5
Fast customer service in responding and solving problems. Beautiful labels
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Response from Petit-Fernand
Good morning!!! Thank you for the great feedback! It is a pleasure to have such satisfied customers like you! ?? Chiara, Petit-Fernand
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Huot B.
Rating: 5 out of 5
Fast delivery
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Response from Petit-Fernand
Hello, It's a pleasure to read your message! Thank you for your confidence? Have a nice day, Camille C-MonEtiquette
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Irene
Rating: 3 out of 5
The order was not delivered by the courier company and was returned. I have claimed it and am still waiting for it to arrive. The product is fantastic but the shipping with the agencies is horrible.
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Response from Petit-Fernand
Hello, Thank you for writing to us. We are very sorry for this delivery delay. According to the tracking, we see that your order is on its way with Correos. We hope it arrives as soon as possible and that everything is to your liking. We remain available for anything :) Good day, Camille Petit-Fernand
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Martina
Rating: 5 out of 5
Product arrived on time . Matches what was requested.
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Response from Petit-Fernand
Good morning! ?? Thank you very much for your positive feedback! We are happy to know that the product arrived on time and meets your expectations. Best regards, Chiara, Petit-Fernand
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Danièle C.
Rating: 5 out of 5
1st order of personalized Christmas ornaments? Everything went really well and I'm totally happy!
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Response from Petit-Fernand
Hello, Thank you for choosing us? It's a pleasure to read your message Beautiful day, Camille C-MonEtiquette
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Andrea D.
Rating: 1 out of 5
I purchased a new school uniform in late July 2024 for my daughter to begin her studies at a secondary Grammar school in September 2024. Despite careful adherence to the washing instructions (30 degrees and delicate cycle), the uniform stickers have begun to peel and detach within a mere three months. I contacted the company to express my disappointment. Instead of a sincere apology, I was offered a measly 20% discount on additional purchases. This response is entirely unsatisfactory, as it does not address the fundamental issue of the product's poor quality. I expect a full refund for the defective uniform stickers and a sincere apology for the inconvenience and frustration caused.
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Response from Petit-Fernand
Hi Andrea, Thank you for sharing your feedback with us. We're genuinely sorry to hear about the issues you've experienced with the uniform stickers. However, we must inform you that the warranty period has unfortunately expired, and we are unable to process a refund in this case. We did offer you a discount code as a gesture of goodwill, hoping it would help you with any future purchases. We encourage our customers to reach out to us promptly if they notice any problems with our products, as we are always here to assist. Please understand that while we strive to provide the best quality, we also rely on our customers to inform us of any issues as soon as they arise. We appreciate your understanding in this matter. Best regards ? Chiara, Petit-Fernand
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Andrea D.
Rating: 1 out of 5
I purchased a new school uniform in late July 2024 for my daughter to begin her studies at a secondary Grammar school in September 2024. Despite careful adherence to the washing instructions (30 degrees and delicate cycle), the uniform stickers have begun to peel and detach within a mere three months. I contacted the company to express my disappointment. Instead of a sincere apology, I was offered a measly 20% discount on additional purchases. This response is entirely unsatisfactory, as it does not address the fundamental issue of the product's poor quality. I expect a full refund for the defective uniform stickers and a sincere apology for the inconvenience and frustration caused. I do not recommend this product!
Response from Petit-Fernand
Hi Andrea, Thank you for sharing your feedback with us. We're genuinely sorry to hear about the issues you've experienced with the uniform stickers. However, we must inform you that the warranty period has unfortunately expired, and we are unable to process a refund in this case. We did offer you a discount code as a gesture of goodwill, hoping it would help you with any future purchases. We encourage our customers to reach out to us promptly if they notice any problems with our products, as we are always here to assist. Please understand that while we strive to provide the best quality, we also rely on our customers to inform us of any issues as soon as they arise. We appreciate your understanding in this matter. Best regards ?? Chiara, Petit-Fernand
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PGFamily
Rating: 5 out of 5
The personalized Christmas hoods are magnificent. Beautifully finished, sent quickly and very well cared for. I think that next Christmas, Santa will be thinking ahead to equip uncles, aunts, nephews, nieces and grandparents too...hoping that there will be new colors and patterns by then!
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Response from Petit-Fernand
Thank you very much for your message. We are delighted that you like our products? Have a nice day, Camille C-MonEtiquette
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Stephanie L.
Rating: 5 out of 5
Website really easy to order from and delivery is very fast.
Response from Petit-Fernand
Hi there Stephanie! ?? Thank you for your wonderful feedback! We're thrilled to hear that you find our ordering process easy and our delivery fast. Your satisfaction means the world to us! Best wishes, Chiara, Petit-Fernand
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Alessandra
Rating: 5 out of 5
Great labels x children's clothing
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Response from Petit-Fernand
Good morning Alessandra, How nice to hear that the baby clothes labels were helpful! ???? Chiara, Petit-Fernand
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Aurelie H.
Rating: 5 out of 5
Super labels, this is my 3rd order and I'm delighted. The designs are really nice, the labels are very easy to apply and not expensive.
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Response from Petit-Fernand
Hello, thank you very much for your feedback. ?????? A lovely day to you, Elise, C-MonEtiquette
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Chiara
Rating: 5 out of 5
Very good customer service, available for anything accurately and quickly. Very good and useful products!
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Response from Petit-Fernand
Good morning Chiara, It is great to receive compliments about our customer service! Your satisfaction is our priority. ?? Chiara, Petit-Fernand
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Catherine V.
Rating: 5 out of 5
Super cool concept for toast boxes and water bottles. Everything can be customized. You choose the model, motif, color, first name (yes, directly printed on your item) and font. Fast delivery
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Response from Petit-Fernand
Hello, It's a pleasure to read your message. Thank you for choosing us. Beautiful day, Elise, C-MonEtiquette
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Mme A.
Rating: 5 out of 5
All right!??
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Response from Petit-Fernand
Hello, thank you very much for your feedback. ?????? A lovely day to you, Elise, C-MonEtiquette
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Emmanuelle G.
Rating: 5 out of 5
Great! Delivery, product, everything is PERFECT
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Response from Petit-Fernand
Hello, Thank you so much for your heartfelt feedback! ?? A lovely day to you, Elise, C-MonEtiquette
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Luka D.
Rating: 5 out of 5
Excellent quality Fantastic customer service
Response from Petit-Fernand
Hi there! ?? We're so glad you're happy with the quality of our products and our customer service! It's always our aim to provide the best for our customers. Thank you for your kind words! Best wishes, Chiara, Petit-Fernand
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Cynthia
Rating: 5 out of 5
Fast delivery. Product conforms to images and is of good quality.
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Response from Petit-Fernand
Hello, Thank you very much for expressing your satisfaction with the service you received. Your comment is appreciated and heard by our entire team. We wish you an excellent day. ???? Elise, C-MonEtiquette
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Sig.ra M.
Rating: 5 out of 5
Excellent service. I had not had the envelope with the stickers delivered and they sent everything back to me. Seriousness and efficiency
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Response from Petit-Fernand
Good morning, We apologize for the inconvenience with the sticker envelope, but we are glad we were able to resolve it quickly. Thank you for your understanding! ?? Clare, Petit-Fernand
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Rhianna
Rating: 5 out of 5
This is our second order and we've had great experiences both times. Easy to order and we love the personalisation options. My boy picked out the design himself and is very happy with the final stickers.
Response from Petit-Fernand
Hi Rhianna! ?? Thank you for choosing us for the second time! We're delighted to hear that your boy enjoyed picking out his design and is happy with the final stickers. Best wishes, Chiara, Petit-Fernand
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Gwenaëlle
Rating: 5 out of 5
Fast shipping, labels as described. Easy to put on
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Response from Petit-Fernand
Hello, thank you very much for your feedback. ?????? A lovely day to you, Elise, C-MonEtiquette
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lebe C.
Rating: 5 out of 5
I received the personalized gourd. It's very cute, but it looks like stickers are just stuck on it, so I'm wondering about the durability. That said, it's still very cute.
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Response from Petit-Fernand
Hello, Thank you very much for expressing your satisfaction with the service you received. Your comment is appreciated and heard by our entire team. This is sublimation printing, not stickers. We wish you an excellent day. ???? Elise, C-MonEtiquette