Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 57 692 published reviews

Summary of reviews

The store consistently delivers on reliability through durable, long-lasting labels that don’t fade or wash off, with many customers noting they hold well on clothing, pencils, and various school items. They praise fast, timely delivery and efficient service, with several reviews highlighting quick responses from customer support and smooth reorders. Product quality and customization are highlighted as strong points, with vivid designs, accurate representations on the site, and a wide range of design options that stay true over years of use. Customers also emphasize overall satisfaction and trust, returning for multiple orders and recommending the store to other parents.

Reviews 1, 2, 3 and 5 stars

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H
Henrike L.
Rating: 5 out of 5
Great products
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Response from Petit-Fernand
Hello, Thank you for taking the time to leave us a positive review. It means a lot to us. We hope to welcome you back to EsIstMeins soon. ???? Have a nice day, Elise, EsIstMeins
M
Mamou N.
Rating: 5 out of 5
Pretty labels, effective because they stick well to clothes.
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Jo
Rating: 2 out of 5
They come off in the wash. Useless
Response from Petit-Fernand
Hello Josephine, Our customer support has emailed you to try and resolve this issue. We're very sorry that your labels were faulty. Have a wonderful day!
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Kudret A.
Rating: 5 out of 5
I now not only buy it for my children but it's also a lovely gift for the nursery beginners Top quality Top price It doesn't get any better than this:)
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Response from Petit-Fernand
Hello, Thank you very much for your great review, which goes straight to our hearts. ?? Have a nice day, Elise, EsIstMeins
C
Cristina S.
Rating: 5 out of 5
The best !!! Highly recommend it
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Melanie R.
Rating: 2 out of 5
Order never arrived as it was only sent in a letter. However, when I made a complaint, I at least received a credit note immediately.
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Response from Petit-Fernand
Hello, we are sorry that the delivery was not successful. In fact, your order was sent in an envelope because you ordered a single label booklet. Have a nice day, Elise, EsIstMeins
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Lili
Rating: 5 out of 5
I'm delighted with my purchase, I've ordered from the site twice now. I highly recommend it.
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Andrea
Rating: 5 out of 5
Everything arrived as described on the website. This is the second time I have ordered labels.
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Andrea C.
Rating: 3 out of 5
Unfortunately, the delivery time was not met and arrived after school started. A maximum of 10 working days was expected, but it arrived after three weeks
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Response from Petit-Fernand
Good morning Andrea, Thank you for your feedback and we apologize for the mishap regarding the late delivery. We are aware of the importance of receiving orders on time, especially during a sensitive time like the beginning of the school year. Unfortunately, unforeseen issues sometimes arise that can affect delivery times. We are actively working to improve our processes and ensure that similar situations do not occur in the future. Please contact us if you have any further needs; we will be happy to offer our assistance. Clare, Petit-Fernand
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Simona M.
Rating: 5 out of 5
Thank you for your seriousness, the postal service in my city created a disruption in the delivery of your package and with great willingness avede arranged another order at your expense to solve the problem. I had been told about your quality but this exceeds all expectations for me. Seriousness, helpfulness and excellent quality of products and your service. Immediate feedback from your customer service, what can I say you are great. Thank you!!! I will purchase from you again
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Rachel C.
Rating: 2 out of 5
Order never arrived and there was no apology or update, just a rather long wait until I finally asked for a refund.
Response from Petit-Fernand
Hello Rachel, We're sorry that Royal Mail did not deliver your order. As we do not handle deliveries ourselves, we do not have any more information than you regarding the whereabouts of your orders. We hope that the solution brought by our customer service was satisfactory. Have a wonderful day!
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Mrs S.
Rating: 5 out of 5
When they did arrive I ordered three different ones for my grandkids who loved them. It was royal mails fault they did not arrive on time
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Stefano
Rating: 5 out of 5
I have used Petit-Fernand to make labels before, and the product I received is very nice and neat both in the quality of the sticker itself and in the fact that the stickers are packaged in a convenient stapled booklet--this makes the labels easy to apply and they always stay neat. The site comes across as clear and well constructed, which means that orders can be placed quickly and smoothly. Recommended!
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Anna
Rating: 5 out of 5
Everything super gladly again
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Response from Petit-Fernand
Hello, thank you very much for your comment. We are delighted to have you in our EsIstMeins family and look forward to your next order. ?? Have a nice day, Elise, EsIstMeins
C
Cristina
Rating: 1 out of 5
I have been very unhappy for more than a month for my order to arrive, I needed it for the beginning of the school year but it has not arrived yet.
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Response from Petit-Fernand
Hello Cristina, We are sorry for this delivery anomaly. We contacted you to inform you that your order had been returned to us by the carrier. We will start the new shipment as soon as possible :) Good morning, Camille Petit-Fernand
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Bekir G.
Rating: 5 out of 5
Object labels that hold up very well and are water-resistant! What's more, they're pretty and correspond to what's required?
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Julie D.
Rating: 1 out of 5
I don't recommend this site, the labels come off after machine washing, I'm very disappointed with my order.
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Response from Petit-Fernand
Hello, We're sorry to hear about this inconvenience concerning your order. We have just contacted you to help you as best we can. Have a nice day, Elise, C-MonEtiquette
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Nadia C.
Rating: 5 out of 5
For my little baby for the start of the new school year. Very happy
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Gaia
Rating: 5 out of 5
Great labels, they hold so much
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Rosamaria L.
Rating: 2 out of 5
Order arrived 3 weeks later, reported delivered as early as a couple of days before arrival.
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Response from Petit-Fernand
Good morning Rosamaria, we understand your disappointment with the delay in the delivery of your order. We apologize for any inconvenience caused and assure you that we are doing our best to improve shipping times. If you need further information or assistance, please do not hesitate to contact us. Clare, Petit-Fernand
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Elena
Rating: 5 out of 5
Nice site, clear. Very nice labels that always come with free stickers!
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Simo S.
Rating: 5 out of 5
Great products...very convenient labels
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Galiero A.
Rating: 5 out of 5
Great prints, they don't come off even in the dryer--I definitely recommend them
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Janire
Rating: 2 out of 5
I paid to have it delivered express, and it arrived 6 days later.
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Response from Petit-Fernand
Hi Janire, We apologize for the delay in delivery. We have just sent you an email confirming the reimbursement of the shipping costs :) Good morning, Camille Petit-Fernand
M
Michelle H.
Rating: 5 out of 5
Fab stickers, seem to be lasting well and fast delivery Thank you
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Lois
Rating: 5 out of 5
Perfect for the job! Thank you
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Marie V.
Rating: 5 out of 5
I took advantage of an offer following a Gémo purchase and then completed my order. My daughter and I are delighted?
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Lv
Rating: 5 out of 5
Great labels and all ok delivery!
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Ermira M.
Rating: 5 out of 5
They are lovely. Happy and will be back with other orders
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Kathie K.
Rating: 1 out of 5
I did not receive my order and I have reported it to customer services without return .... very disappointed, I will no longer order on this site.
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Response from Petit-Fernand
Hello, Your order was returned on October 03 to the address indicated. We hope it will meet your expectations. Have a nice day, Elise, C-MonEtiquette
C
Clara
Rating: 5 out of 5
The product is very good and the treatment is unbeatable, there was a problem with the shipment and they immediately contacted me to solve it and make the delivery.
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Dagmar S.
Rating: 5 out of 5
I am very pleased with the labels, the children were delighted and used them straight away for their exercise books. Thank you very much.
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Response from Petit-Fernand
Hello, Thank you very much for your great review, which we are very pleased about. ?? Have a nice day, Elise, EsIstMeins
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Sonsoles
Rating: 5 out of 5
Easy to use. Varied designs. Good customer service. The packaging is also perfect. Thanks
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Elle
Rating: 5 out of 5
Delivery was fast - name stickers are high quality and easy to use, and we haven't lost one yet. Thank you.
C
Claire
Rating: 3 out of 5
Unfortunately this pack of stickers are not lasting and keep coming off in the wash
Response from Petit-Fernand
Hello, We're sorry to hear about this problem. We have just contacted you to help you as best we can. Have a nice day, Elise, Petit-Fernand
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Andonia K.
Rating: 5 out of 5
Everything perfect ??
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Yves R.
Rating: 2 out of 5
This isn't the first time I've ordered labels for my son's clothes that we put on with the iron, I've ordered a large number, I look carefully at the clothes that match, as usual, but this time it's poor quality, I've also respected the pressure time, waiting before washing, but this time, nothing good. I've even washed some of my clothes twice, but nothing holds after washing. I'll order from someone else next time, because I've lost about 40 euros.
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Response from Petit-Fernand
Thank you for your feedback. We are very sorry to hear about the inconvenience concerning your order. We have just contacted you to help you as best we can. Have a nice day, Elise, C-MonEtiquette
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Karolina
Rating: 3 out of 5
Nice printed but Unfortunately the stickers come off from the clothes after washing.
Response from Petit-Fernand
Hello, We're sorry to hear about this problem. We have just contacted you to help you as best we can. Have a nice day, Elise, Petit-Fernand
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Escarlata
Rating: 5 out of 5
Excellent service, it was fast and just what I expected. It was very helpful and saved me a lot of time doing it myself. I found the labels very useful for many things.
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Geraldine
Rating: 5 out of 5
Good quality!
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