Customer reviews of Petit-Fernand

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Elena Sandoica

Rating: 5 out of 5

Published on 29/09/2023 à 10h58

Quick and clear.

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Carla Quiroga Redondo

Rating: 3 out of 5

Published on 29/09/2023 à 10h58

Delivery too slow

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Response from Petit-Fernand Published on 29/09/2023

Good morning, We are sorry for this delay on the part of the Post Office. However, as for our products, we hope that everything is to your liking. Good morning, Camille Petit-Fernand

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Mathieu Gilles

Rating: 5 out of 5

Published on 29/09/2023 à 10h31

Beautiful quality! And easy to use?we're delighted!

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Margaux Rmg

Rating: 5 out of 5

Published on 29/09/2023 à 10h05

Super fast and easy to use

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Irene B.

Rating: 5 out of 5

Published on 29/09/2023 à 09h59

Very professional and functional product and as per photos and description

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Response from Petit-Fernand Published on 29/09/2023

Dear Irene, Thank you very much for your comment. We are glad you are satisfied with the product and service. See you next time!

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Giada

Rating: 3 out of 5

Published on 29/09/2023 à 09h29

BEFORE:The product never arrived AFTER: I made arrangements for a refund which arrived immediately, it is true I did not get the product but, the service was efficient and timely. On a future occasion I will try to purchase again.

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Response from Petit-Fernand Published on 29/09/2023

Good morning Giada, thank you very much for your kindness and availability, see you soon for future purchases. Chiara Petit-Fernand

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Barbara D.

Rating: 5 out of 5

Published on 29/09/2023 à 09h00

Excellent quality...

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Response from Petit-Fernand Published on 29/09/2023

Good morning Barbara, I am glad you appreciate the quality of our products. Your opinion matters a lot to us.

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Ilaria D.

Rating: 5 out of 5

Published on 29/09/2023 à 08h26

Excellent quality, durable products

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Response from Petit-Fernand Published on 29/09/2023

Thank you very much for your comment, Ilaria. We are glad to know that our product meets your expectations.

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desiree Sanz

Rating: 1 out of 5

Published on 29/09/2023 à 08h08

I have not received my order and I ordered it more than 20 days ago.

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Response from Petit-Fernand Published on 29/09/2023

Good morning, We are sorry for this delivery anomaly. We will contact you today to help you as soon as possible. Good morning, Camille Petit-Fernand

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Jessica Castillo campos

Rating: 1 out of 5

Published on 29/09/2023 à 08h02

25 days later I am still waiting for my order the first time I ordered everything fast and good but this time very bad.

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Response from Petit-Fernand Published on 29/09/2023

Good morning, We are sorry to hear that your order has not yet been delivered. The second shipment we have sent you is on its way to you and will arrive soon. Good morning, Camille Petit-Fernand

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AA

Rating: 1 out of 5

Published on 29/09/2023 à 07h58

The order was never delivered to me.

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Response from Petit-Fernand Published on 29/09/2023

Good morning Anna, we are sincerely sorry for this anomaly. One of our operators has contacted you to find a solution. We hope you will receive your order very soon. See you soon, Chiara Petit-Fernand

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Amalia

Rating: 2 out of 5

Published on 29/09/2023 à 07h55

Significant delay and I paid for expedited shipping.

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Response from Petit-Fernand Published on 29/09/2023

Good morning, We sincerely regret that SEUR did not deliver your order within the indicated deadline. I confirm that we have refunded the 9,50 euros shipping costs. However, we hope that everything is to your liking as far as our products are concerned. Good day, Camille Petit-Fernand

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MARIA M.

Rating: 5 out of 5

Published on 29/09/2023 à 07h19

Punctual delivery and very durable labels

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Response from Petit-Fernand Published on 29/09/2023

Dear Mary Magdalene, Thank you for your positive comment. We are happy that you are satisfied with your experience with Petit-Fernand. See you next time for new purchases.

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BT

Rating: 1 out of 5

Published on 29/09/2023 à 07h18

This is the second time I have had an order not arrive on time.

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Response from Petit-Fernand Published on 29/09/2023

Good morning, We sincerely regret that the post office did not deliver your order within the indicated deadline. Good day, Camille Petit-Fernand

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Valeria C.

Rating: 5 out of 5

Published on 29/09/2023 à 07h17

Repurchased labels for the second year in a row. Beautiful and useful. Professional and fast customer service

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Chiara M.

Rating: 5 out of 5

Published on 29/09/2023 à 07h16

Beautiful stickers, beautifully printed.

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Forini F.

Rating: 5 out of 5

Published on 29/09/2023 à 07h04

Very easy site to purchase and very fast in shipping. This is already the second time I have ordered and I am very satisfied! Recommended!

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Sofia E.

Rating: 5 out of 5

Published on 29/09/2023 à 06h50

Really nice labels ??, well made , also very nice pattern , not the first time I buy from you , so I can say I'm very happy with the service , the only flaw is that this time it took a little while to arrive ,just the last day scheduled for delivery , otherwise everything ok .

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Kikka S.

Rating: 5 out of 5

Published on 29/09/2023 à 06h41

Great product shipping arrived on time. I have been buying these stickers for several years and find them perfect for the work they are to do on both objects and fabrics.

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Claudia A.

Rating: 5 out of 5

Published on 29/09/2023 à 06h32

Let's say that the product did not arrive to me. But there was maximum availability and effective communication to solve the problem. And in the end I got a refund.

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Anita

Rating: 5 out of 5

Published on 29/09/2023 à 06h30

Beautiful labels!!! They arrive on an envelope inserted in a booklet with excellent explanations on how to attach them!Just as I wanted them! Easy to apply and very durable even with frequent use of the 'dryer! I will definitely be getting more!!! Thank you Petit -Fernand

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Adelina V.

Rating: 1 out of 5

Published on 29/09/2023 à 02h39

I've placed an order more than a month ago and still didn't receive it.

Response from Petit-Fernand Published on 29/09/2023

Hello Adelina, we are sorry to hear you still haven't received your order. We couldn't see any previous request made to us via the contact form or by telephone, so we have now contacted you by email to offer solutions. We are looking forward to hearing from you. Jessica, Petit-Fernand

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Jennifer

Rating: 2 out of 5

Published on 28/09/2023 à 21h13

Long processing and delivery times

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Response from Petit-Fernand Published on 29/09/2023

Hello, We are sorry that the delivery time took longer than expected. We have contacted you to offer you a solution. We look forward to your feedback. Have a nice day, ? The EsIstMeins Team

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Beatriz Cerdan rovira

Rating: 2 out of 5

Published on 28/09/2023 à 21h06

Very cute bags The labels are not good even if we have followed the instructions to the letter.

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Response from Petit-Fernand Published on 29/09/2023

Good morning, We are delighted to hear that our bags are to your liking. As for our labels, it is not normal for them to have peeled off. We will contact you to help you. Hello, Camille Petit-Fernand

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Sabrina

Rating: 5 out of 5

Published on 28/09/2023 à 20h44

This is the second time I have purchased the school stickers for little girls. They stick well and are very durable in addition to being cute and nice to personalize. This time I wanted to try the thermoadhesive labels for clothes and I can confirm that they are great, even after washing!!! The protective ironing sheet and directions are provided. Also perfect shipping, no delays. Arrived on schedule.

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Maria Sardon

Rating: 1 out of 5

Published on 28/09/2023 à 20h29

I did not receive the product I purchased

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Response from Petit-Fernand Published on 29/09/2023

Good morning, We are sorry for this delivery anomaly on the part of SEUR. We have just contacted you to help you with this situation. Hello, Camille Petit-Fernand

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paolo C.

Rating: 5 out of 5

Published on 28/09/2023 à 20h11

I had a problem with shipping...promptly resolved with excellent professionalism and care for the customer..thanks to customer service especially the very kind Chiara.

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Response from Petit-Fernand Published on 29/09/2023

Good morning Paul, thank you very much for your comment regarding customer service. The opinion of our customers is important to us. Chiara

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Linda González Proaño

Rating: 1 out of 5

Published on 28/09/2023 à 20h01

I have not received anything, and no one contacts me after several attempts to contact me.

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Response from Petit-Fernand Published on 29/09/2023

Good morning, We are sorry for this anomaly of delivery by Correos. We will contact you this morning to help you as soon as possible. Hello, Camille Petit-Fernand

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Flora

Rating: 5 out of 5

Published on 28/09/2023 à 19h53

Everything went very smoothly. I had a reception problem with LaPoste and the service was very understanding. I highly recommend this site.

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Federica

Rating: 5 out of 5

Published on 28/09/2023 à 19h49

Labels well made and arrived in very short time

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Sonia Lozano

Rating: 5 out of 5

Published on 28/09/2023 à 19h34

I had a problem with the delivery and they solved it quickly and satisfactorily.

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Response from Petit-Fernand Published on 27/11/2023

Hello Sonia, Thank you very much for your message ? Hello, Camille Petit-Fernand

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Nader A.

Rating: 5 out of 5

Published on 28/09/2023 à 19h29

Everything is great I can only recommend it.

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Response from Petit-Fernand Published on 29/09/2023

Thank you for your order and your rating. ? We wish you a nice day. Elise, ItIsMine

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Sonia Oli

Rating: 5 out of 5

Published on 28/09/2023 à 19h13

They are great and although they took a while to arrive, now that I have them I love them.

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Response from Petit-Fernand Published on 05/12/2023

Hi Sonia, We are delighted to hear that you like them! ?? Good morning, Camille Petit-Fernand

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Iry T.

Rating: 5 out of 5

Published on 28/09/2023 à 19h04

I am always super satisfied with the quality and selection.

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Response from Petit-Fernand Published on 29/09/2023

Thank you for shopping with us and for your review. We are very pleased that you are satisfied with our products. See you soon for another order! ? Have a nice day, Elise, EsIstMeins

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Eleonora A.

Rating: 1 out of 5

Published on 28/09/2023 à 18h30

My order never arrived

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Response from Petit-Fernand Published on 29/09/2023

Good morning Eleonora, one of our operators will contact you within the day to find a solution together. Good day, Chiara Petit-Fernand

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Delphine Roge

Rating: 5 out of 5

Published on 28/09/2023 à 17h51

Always great! I use the labels all the time for objects, clothes and shoes. Nothing moves even in the dishwasher or washing machine/dryer. This year I also ordered some lunch boxes and they look great! Fast and free international delivery, a real plus!

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Response from Petit-Fernand Published on 29/09/2023

Thank you very much for this great feedback! We are delighted that you like our products ;) Have a nice day? Luce C-MonEtiquette

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Manuela M.

Rating: 5 out of 5

Published on 28/09/2023 à 16h46

Excellent and durable products. Customer service is excellent. Serious and professional company, helpful and efficient staff. Highly recommended!

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MOSER Claire

Rating: 5 out of 5

Published on 28/09/2023 à 15h37

The principle is very appealing. The offer is very interesting, with a variety of products.

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Beatriz Benítez García

Rating: 2 out of 5

Published on 28/09/2023 à 15h37

Worse than I expected. The tuper very expensive for the drawing and the name to be a sticker instead of coming engraved on the plastic. A disappointment.

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Response from Petit-Fernand Published on 29/09/2023

Good morning, We are sorry to hear that our snack box does not match your expectations. We do use stickers so that you can also change them once your daughter grows up according to her tastes. Do not hesitate to contact us for more information about our products. Hello, Camille Petit-Fernand

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Invité

Rating: 2 out of 5

Published on 28/09/2023 à 14h38

I'm very disappointed because at first glance everything looks great, the labels stick easily (I do it with my son), the pattern is pretty, the size practical to stick but at the 1st wash big disappointment because most of the labels have peeled off and collected anywhere on the clothes or even in the washing machine ....

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Response from Petit-Fernand Published on 29/09/2023

Hello, I'm very sorry to hear that you're having problems with your labels. It's not normal for them to come off if the instructions have been followed correctly. I've just contacted you to discuss the problem! Have a nice day? Luce C-MonEtiquette