Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 53 253 published reviews

Summary of reviews

The store consistently delivers fast shipping and reliable fulfillment, with many reviews noting quick delivery times and packages arriving promptly. Product quality is a clear strength, with observers describing labels as durable, long-lasting through many washes, and designs that are attractive and match the order precisely. Customer service and ordering experience are praised for ease of use, accurate descriptions, and helpful after-sales support when needed. Repeated buyers highlight repeat orders over years, high satisfaction, and strong overall reliability.

Reviews 1, 2, 3 and 5 stars

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Rachel
Rating: 1 out of 5
Extremely disappointed. Please leave. Order placed on August 28. Still waiting for my parcel. Indicated delivered on the site, but nothing in the mailbox. No response from customer service apart from an automatic e-mail. Really, go the other way.
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Response from Petit-Fernand
Hello, I'm sorry that your order is subject to a delivery anomaly by the postal services. I invite you to reply to the automatic e-mail you received so that we can help you as best we can! Have a nice day? Luce C-MonEtiquette
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ALEXANDRA B
Rating: 5 out of 5
Quality, water-resistant stickers (Object stickers). Top-quality water bottles!
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Noelia Martínez Carrión
Rating: 5 out of 5
Everything perfect
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Violette Duquesne
Rating: 5 out of 5
Quick and easy
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Cristhabel De Marchena
Rating: 5 out of 5
I live in Spain and I always buy these labels. They do not peel off after washing machines or dryers ... many of them have been stuck to stuffed animals etc. for more than 4 years .... 100% recommendable!!!!
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Response from Petit-Fernand
Good morning, Thank you very much for sharing your experience ! ?? Good morning, Camille Petit-Fernand
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Chiara
Rating: 5 out of 5
Great service, very nice labels
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OumRay
Rating: 5 out of 5
I've been using Petit-Fernand for 4 years now and their labels are absolutely amazing. You get what you pay for. The labels are of a clear high quality standard and cut perfectly. Used many others in between that are a cheaper alternative but nothing compare to these. My son loves receding then during the summer to help me label all of his belongings too!
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Sheila
Rating: 5 out of 5
The labels and stickers are beautiful. The stickers did not arrive due to a postal error, but I contacted the company and they solved it right away.
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gulec
Rating: 5 out of 5
very satisfied i recommend to everyone,
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Élodie Scarnato
Rating: 5 out of 5
High-quality label
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Micky A.
Rating: 3 out of 5
Lovely Stickers but doesn't stick well. Some of my daughters stickers are falling out already!
Response from Petit-Fernand
Hello, I am very sorry that you are having problems with our labels, they should not be falling out. I sent you an email to provide you with further assistance! We are here to help, Have a very nice day ? Luce Petit-Fernand
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Sabrina
Rating: 5 out of 5
A loyal customer for years! High-quality labels and service
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Alper P.
Rating: 5 out of 5
Products were very nice
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Response from Petit-Fernand
Thank you very much for your order and your great review. Have a nice day, ? Elise, EsIstMeins
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Sara
Rating: 5 out of 5
Having to choose adhesive labels for clothes and items for kindergarten, I trusted Petit Fernand and the super positive reviews it had. I am fully satisfied with my choice. I liked the ability to fully customize the labels with a wide choice for both graphics and font and colors. Fast and timely shipping (despite arriving from France) the package arrived in excellent condition and the labels are of even higher quality than I thought. I also appreciated the detailed instructions that came with the labels for how to apply them to clothing/objects.
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Anahí Fernández
Rating: 1 out of 5
The order never arrived and they have not responded to my emails requesting a refund.
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Response from Petit-Fernand
Good morning, I confirm that we have made the refund of your order on 15/09. As we told you in our email, it will be visible in your bank account in the next few days. Hello, Camille Petit-Fernand
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Marta Hilillo Molina
Rating: 5 out of 5
Everything came great
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Blanca
Rating: 1 out of 5
It has taken more than three weeks to arrive
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Response from Petit-Fernand
Good morning, We are sincerely sorry that your order took so long to arrive. However, we hope that everything is to your liking. Good day, Camille Petit-Fernand
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P.A.
Rating: 3 out of 5
When choosing the shipping method it did not indicate that express shipping was almost 10. You didn't see it until after you paid in full. So, it almost cost as much for shipping as it did for the stickers.
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Response from Petit-Fernand
Good morning, Shipping is free for labels. Therefore, express shipping is optional. The cost is 9,50 euros and you can see it in the purchase summary before finalizing your order. We sincerely regret that it was not very clear. However, we hope that everything is to your liking. Good day, Camille Petit-Fernand
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Irene Fernandez Ramirez
Rating: 1 out of 5
The order did not arrive and I had to request a refund.
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Response from Petit-Fernand
Good morning, We are sorry to hear that your order did not arrive. I confirm that your order has been fully refunded. Good day, Camille Petit-Fernand
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Andrea
Rating: 5 out of 5
The best labels I have ever tried, I put them in the dryer every week, washed them twice a week and they have lasted me over 1 year without falling off. They are beautiful and do their job.
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Monique
Rating: 5 out of 5
Fast delivery, great quality, beautiful labels
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Response from Petit-Fernand
Thank you very much for your order and your great review. Have a nice day, ? Elise, EsIstMeins
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Milena F.
Rating: 1 out of 5
I still have not received the tags. I have contacted customer service because I paid for tracking that is not showing and have not heard back.
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Response from Petit-Fernand
Dear Milena, We are sorry for the late reply, your message had actually ended up in the spam box. We have replied to you to try to help you. Good day Alessio, Petit-Fernand
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Daniela S.
Rating: 5 out of 5
They are fast and reliable. The products durable over time.
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Mrs M.
Rating: 5 out of 5
Easy to use site. Quick delivery
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Sabrina Belgacem
Rating: 5 out of 5
Fast and high quality !!!!
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Invité
Rating: 5 out of 5
Great stickers with good quality. We will probably order some more.
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Response from Petit-Fernand
Thank you very much for your purchase and your nice review. We are already looking forward to your next order :) Have a nice day, ? Elise, EsIstMeins
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Sinéad
Rating: 5 out of 5
Excellent service and amazing labels. Will purchase again , love them
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aurelie breton
Rating: 5 out of 5
Perfect, the labels are of good quality and hold well.
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Invité
Rating: 5 out of 5
Plenty of choice, kit options, fast shipping and fun designs.
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Nicole
Rating: 5 out of 5
Sticks well. Holds even after washing.
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Response from Petit-Fernand
Thank you very much for shopping with us and for your kind review. Have a nice day, ? Elise, EsIstMeins
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Jorge Rodriguez
Rating: 3 out of 5
So the standard delivery failed by 8 days more than stated. The after-shipment service worked well.
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Response from Petit-Fernand
Good morning, We are sorry for this delay in delivery by the post office. We hope that you still liked our products. Hello, Camille Petit-Fernand
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Emma
Rating: 1 out of 5
The labels keep peeling off clothing
Response from Petit-Fernand
Hello Emma, we are terribly sorry that the quality of your labels is unsatisfactory! This is not normal and we have now reached you by email to offer a solution. Looking forward to hearing from you! Jessica, Petit-Fernand
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Kelly
Rating: 1 out of 5
DONT ORDER OF THIS WEBSITE!! Didn't receive my order and is impossible to get a response from emails shocking service clearly a scam and will be taking this further
Response from Petit-Fernand
Hello Kelly, Thank you for your review.We are so sorry your requests have been left unanswered so far; we are currently dealing with a high level of request so it is always best to reach us by phone. The phone number is indicated on the contact page, on our website. It would have been good to leave either your email address or order number on this review so we could contact you directly. Jessica, Petit-Fernand
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Tuba
Rating: 5 out of 5
Super fast and helpful team. I would be very happy to order from EsistMeins again
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Response from Petit-Fernand
Thank you very much for your order and your great review. We are always here to help our customers. Have a nice day, ? Elise, EsIstMeins
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Laurie GUITTARD
Rating: 5 out of 5
It's great to be able to choose different designs, lettering... customization is great and easy. Top of the line
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Invité
Rating: 5 out of 5
Great service, easy ordering, fast delivery and fab product!
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Mégane
Rating: 5 out of 5
Top-notch and easy to use. The only hitch is delivery, which takes almost 2 weeks if you pay extra. Otherwise good quality and machine-safe (for my part, I took the sticky labels).
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Julie
Rating: 5 out of 5
Great little stickers for my grandson starting school
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María
Rating: 5 out of 5
Everything arrived very quickly. Very nice mugs and stickers
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Elena
Rating: 5 out of 5
Every year we order and always perfect'.
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