Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
The name would have been better to be engraved as for the custom designs, I did not expect the 'sticker, the cap is very hard, the water bottle on the other hand is made well.
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Response from Petit-Fernand
Thank you for your feedback. We are sorry that you were not fully satisfied with our products.
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Morgane Cht
Rating: 1 out of 5
Iron-on labels don't stick to all types of garments and go in the washing machine. The normal stickers are dishwasher safe. I am very, very disappointed with my first order from you.
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Response from Petit-Fernand
Hello Morgane, we tried to contact you by phone to help you with the labels. It's not normal for them to come off if the instructions are followed correctly. I assure you, we'll get back to you as soon as possible. All the best, Sandra C-MonEtiquette
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Shirley
Rating: 2 out of 5
Delay problem. Usually everything goes well, but I needed the labels within 48 hours and they didn't arrive. Coming back from vacation on Wednesday, I realized that I didn't have enough labels for the children's school outings. So I placed an order on Thursday morning. The kids went on a field trip the following Tuesday and the labels still weren't there. I'd have them in advance for this summer. But too bad. So they arrived between Tuesday lunchtime and Thursday. Next time I'll take a little more time.
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Response from Petit-Fernand
Hello Shirley, Thank you for your confidence :) Indeed, our labels are made in 48 hours, and then the delivery time will depend on the shipping method you choose. Have a nice day, Sandra - CMonEtiquette
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María Luisa Mendoza Gálvez
Rating: 3 out of 5
Cool designs and affordable prices. It takes too long to get home. On a positive note, it didn't take long to hear back from the team when I contacted them to find out about shipping.
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Response from Petit-Fernand
Thank you for sharing your opinion Maria Luisa. We hope that next time, the delivery will be faster. For anything you need, please write to us :) Sandra Petit- Fernand
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Noe
Rating: 3 out of 5
They take 10 days to arrive and they say it will take 48 hours. The quality is very good but they take too long to arrive.
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Response from Petit-Fernand
We are sorry for the long delivery time with the post office. Thank you for your trust, Sandra Petit-Fernand
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Silvia
Rating: 1 out of 5
I have not received my order
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Response from Petit-Fernand
Hello Silvia, it is true that you should have received it by now. Yesterday we contacted you to help you and resend it again for free :) Check your emails :) Good morning, Sandra Petit-Fernand
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Giorgia
Rating: 1 out of 5
Unfortunately, I did not receive the order,the customer service, however, was very kind and they gave me a refund.
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Response from Petit-Fernand
Good morning Giorgia, I am sorry you did not receive your order. I hope our solution will satisfy you. Have a good day.
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Invité
Rating: 2 out of 5
Stickers for objects are great, adhesive labels for clothes have all come off again after wearing them once. I had ordered years ago, but apparently the quality has also deteriorated considerably in the meantime. Purchase no longer recommended
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Response from Petit-Fernand
Hello and thank you for your review! We are sorry to hear that the labels have come off. We would like to find out more details and offer you a solution via email. Sorry for the inconvenience
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Civier Celine
Rating: 3 out of 5
I was delighted to receive the labels but bad luck, they didn't adhere well to my son's socks. Otherwise for the rest of the clothes no problem.
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Response from Petit-Fernand
Hi Céline, We'll be in touch by phone later today to help you with the labels :) Have a nice day, Sandra - C-MonEtiquette
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Col
Rating: 1 out of 5
I have not received my stickers that I ordered weeks ago.
Response from Petit-Fernand
Hi and thank for your review. We are sorry to hear that the order never reached you. Could you please let us know the most suitable solution for you by answering our email. Kind regards, Ana
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Invité
Rating: 3 out of 5
Aesthetically very beautiful thermoadhesive labels, but unfortunately not durable after the first wash some came off.
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Response from Petit-Fernand
Good morning Emanuela, I am sorry you have encountered anomalies with our labels. They should not come off. I have sent you an email so that I can propose a satisfactory solution. I wish you a good day. Margherita
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Sophie S.
Rating: 2 out of 5
My order arrived late after I had contacted them several times. In addition, the stickers hardly or not at all stick to the clothing, one of all the stickers is still in the clothing, but not where I put it, but rather creased and slipped a lot. The sticker for objects, on the other hand, holds very well (on the drinking bottle for kindergarten).
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Response from Petit-Fernand
Hello Sophie, thank you very much for your review. We are very sorry to hear that you had a bad experience. We would like to find out more about the issue with the labels and how you applied them to understand where the problem lies and find a solution for you. We don't see any contact, so please get in touch with our customer service team! We look forward to speaking with you!
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Cliente
Rating: 1 out of 5
After you have made the purchase. In the confirmation email. I read that it can take up to 10 days and it did not work for me. They could warn you in the pre-purchase.
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Response from Petit-Fernand
Hi Celina, At the time you proceeded to checkout, it said between 2 to 10 business days for standard delivery. Also, you had the option to choose express delivery. We are sorry that you did not see this information, Good day, Sandra - Petit Fernand
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Nicolas Lemoine
Rating: 3 out of 5
I couldn't use the 10% discount code you sent me after my first purchase.
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Response from Petit-Fernand
Hi Nicolas, We've sent you an email about this :) Have a nice day, Sandra - Cmonetiquette
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Cliente
Rating: 3 out of 5
Very good quality and quantity. Good glue. Beautiful design. Too bad I ordered for two brothers and they came mixed and messed up.
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Response from Petit-Fernand
We have just sent you an email to help you :) Hello, Sandra - Petit Fernand
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Lefranc Elodie
Rating: 3 out of 5
The experience is super I recommend you are adorable
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Response from Petit-Fernand
Hello Elodie, We are surprised by your message, as we contacted you on 8/02 regarding your order. I have just left you a message in order to help you as soon as possible :) A very nice day to you and many thanks for your trust. Sandra - Cmonetiquette
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Nuria Cullell Roca
Rating: 3 out of 5
I like the product very much, but the delivery times are not very much in line with what the website says.
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Response from Petit-Fernand
Hi Nuria, We apologize for the delay of the post office. In general it usually goes quite fast, but yours has unfortunately been delayed. Have a nice day, Sandra - Petit Fernand
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Ana
Rating: 2 out of 5
Very slow and some labels peel off
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Response from Petit-Fernand
Good morning Ana, we have contacted you by email to help you to better understand why they have come unstuck. Have a nice day, Sandra - Petit Fernand
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Invité
Rating: 1 out of 5
I paid more for expedited delivery.(48 hours maximum) I placed the order 10 days ago now and still nothing has arrived.
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Response from Petit-Fernand
Good morning Serena, thank you for your time on the phone. I wish you a beautiful day. Margaret
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Galina I.
Rating: 2 out of 5
The printed name could hardly be seen
Response from Petit-Fernand
Hi Galina, thank you your review. We are sorry to hear that you are not satisfied with our labels. We will contact you over the email to find out more details.
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Manu
Rating: 3 out of 5
the order was easy, the name tags were as pictured, unfortunately there was no exact description of how to use them, how hot the iron has to be, I first googled, the shipping took 10 days, in a normal letter, I thought that was long.the mail came from France, I didn't know that either.The phone number I gave when I registered was on the outside of the envelope, so much for the fact that they promise to handle the data with care, anyone in the post could read it, I didn't think that was great, I didn't register in the phone book.....ich was on their site because of the instructions, only they don't say how hot the iron should be, each iron has several levels, I then took the highest, only with 8 seconds as described it was not enough, I pressed the iron with pressure on the supplied paper for 30 seconds, whether it survives the laundry I don't know yet, I have given the things to the nursing home ...I'll see if they tell me anything.
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Response from Petit-Fernand
Hello Manu. Thank you for the review. We appreciate any feedback so that we can improve. The phone number was indeed printed on the package and was mainly used by the post office. We have forwarded your suggestion to the management to review this information and from now on it will be removed. The instructions for using the labels are printed on the brochure you received, and you will also find all the information on the website with the video just below the various labels. Standard shipping usually takes 2-6 working days, depending on the postal service provider. Please let us know via email if you have any suggestions on where to place the information or anything else!!! We apologize for any inconvenience!!!
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Garzoli
Rating: 1 out of 5
Some labels peel off on 1st wash
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Response from Petit-Fernand
Hello Dominique, I have just contacted you by email to discuss your order, and of course to help you as soon as possible. Have a nice day, Sandra - Cmonetiquette
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Invité
Rating: 2 out of 5
It doesn't wash well. However, ironing without steam, washing at 30°C...
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Response from Petit-Fernand
Hello Virginie, We are very surprised that our iron-on products are impossible to remove by hand once glued. I've just contacted you by email to discuss the matter with you and come up with a solution. Have a nice day, Sandra - Cmonetiquette
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Jennifer Rodriguez
Rating: 3 out of 5
the stickers are fine, they work, but the shipping was disastrous, arrived late, and got wet in the mailbox, ... the good thing is that it shows that they will hold up well. but it's a shame because the design and utility were good, I do not know if I will buy again.
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Response from Petit-Fernand
Good morning Jennifer, we just left you a voicemail :) Have a nice day, Sandra - Petit Fernand
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Pepa M.
Rating: 1 out of 5
Where is my order?
Response from Petit-Fernand
Hi Pepa, we are sorry again that the order got lost in the transit. As agreed per email, your order has been fully refunded. Kind regards, Ana from Petit-Fernand
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Sarah
Rating: 3 out of 5
Delivery arrived just before my son left for his discovery class I sent an e-mail and got a standard reply reminding me of the delivery times I have always been satisfied except this time.
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Response from Petit-Fernand
Dear Sarah, We're sorry about the delay in delivery with La Poste. I've just left you a voice message :) Very nice day to you, and thank you for your confidence. Sandra - Cmonetiquette
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Sl
Rating: 3 out of 5
very long delivery time and a couple of labels are already peeling off on the second/third wash
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Response from Petit-Fernand
Good morning Stefania, I am sorry you found the delivery time too long. It is abnormal for the labels to come off, I have sent you an email to propose a satisfactory solution. I wish you a beautiful day. Margherita
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Presc
Rating: 1 out of 5
Very disappointed by the delivery time which was estimated at a short time and delivered too late, so I didn't need the labels I had to buy some elsewhere to be delivered much more quickly it's 10.50 euros that goes into the trash.
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Response from Petit-Fernand
Hello Francine, Following our telephone conversation, we apologize again for the delay in delivery by the Post Office. Good day, Sandra - Cmonetiquette
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Lara H.
Rating: 1 out of 5
Water bottles are terrible quality. One arrived broken and had a terrible customer service experience trying to get a refund, which didn't happen. Very cheap quality and the iron labels have become so too.
Response from Petit-Fernand
Dear Lara, thank you taking your time to write this review. You contacted our customer service regarding the bottle cap that arrive damaged. We apologised for the damage during the transportation and send you the new cap free of change. This confirmation was made 3 days ago. We can not send the free replacement and issue the refund same time, it could be either one or another option. None of your orders since 2019 contains any iron-on labels and you never mentioned any issue previously with the labels until we refused to refund the order and simultaneously resend it. Nevertheless, if you will have any issue with our products in the future, we are happy to assist at any time. We hope your daughter will keep enjoying the products and wishing you all the best! Ana from Petit-Fernand
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Caroline Lenglois
Rating: 2 out of 5
I bought a lunchbox. It is very nice but a clip has already broken when I opened it the first time. I have contacted customer service 3 times and have had no returns. As far as I'm concerned, the box was defective to begin with...
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Response from Petit-Fernand
Hello Caroline, We're sorry, but we don't have any emails regarding your request. I can assure you that we will contact you later today to send you a clip, as your purchase is very recent. Have a nice day, Sandra - Cmonetiquette
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Invité
Rating: 1 out of 5
I placed an order and in 12 days I did not receive it, I complained and they proceeded to return it. Nefarious service
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Response from Petit-Fernand
We apologize for this delivery anomaly with the post office. Have a nice day, Sandra - Petit Fernand
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Alicia S.
Rating: 2 out of 5
The order is correct but it took much longer than they say it will
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Response from Petit-Fernand
Hello Alicia, thank you for trusting us. We apologize for the delay in delivery of the carrier. Good day, Sandra - Petit Fernand
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Gabriele
Rating: 1 out of 5
Goods never arrived.....
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Response from Petit-Fernand
Good morning Gabriele, I am sorry you did not receive your order. It must be a delivery anomaly. I have sent you an email so that we can bring you a satisfactory solution. I wish you a good day. Margaret
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Giulia B.
Rating: 2 out of 5
I will preface this by saying that I followed the instructions (also because it doesn't take a genius). Thermoadhesive labels aesthetically beautiful and easy to apply. Too bad they last just 3/4 washes, then they start to peel off.
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Response from Petit-Fernand
Good morning Giulia, I am sorry you have encountered problems with our labels. It is abnormal for them to come off, I have sent you an email so that we can bring you a satisfactory solution. I wish you a good day. Margherita
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Emmanuelle Fachero
Rating: 1 out of 5
It's been over a month since I ordered and I still haven't received anything...
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Response from Petit-Fernand
Hello Emmanuelle, we contacted you on 19/01 , because your order was returned to us by the Post Office. This morning, we contacted you by phone in order to help you. Good day, Sandra - Cmonetiquette
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Kirsty
Rating: 1 out of 5
I placed my order on the 13th January with my order being shipped on the 16th January and to date I am still yet to receive my order.
Response from Petit-Fernand
Hi Kirsty, Thank you very much for choosing Petit-Fernand! We are sorry that you have not yet received your order. The delivery time should take from 2 to 6 working days. We will remanufacture and post the order on our cost. We are sincerely sorry for this issue with the postal services and hope you will receive your order very soon! Ana from Petit-Fernand
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Kunde
Rating: 3 out of 5
Unfortunately, they don't last in the dishwasher.
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Response from Petit-Fernand
Thank you for choosing Esistmeins. We are sorry that the labels are starting to peel off. Please read our email for details on how to resolve this issue. MFG, Ana from Esistmeins.
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María Díaz
Rating: 1 out of 5
They take a long time to ship and to make. They arrived in 15 days
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Response from Petit-Fernand
Hi Maria, we apologize for the delay of your order. In general they usually arrive in an average of 6 days. Have a nice day, Sandra - Petit Fernand
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Nicole P.
Rating: 2 out of 5
Hello, we have already tried various adhesive labels. The design and size, as well as the customer service are very good. Unfortunately, we now often find that the labels come off. They simply end up in the washing machine or in the daycare backpack. Which is of course very annoying and also not useful. Therefore unfortunately only 2 stars because the actual purpose is not fulfilled.
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Response from Petit-Fernand
Hello Nicola, thank you for your honest review. We are very sorry that you had a problem with the labels. Did you contact customer service when this happened? Unfortunately we do not see an order number or your personal details and cannot contact you ourselves. Ana from Esistmeins
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María Jose
Rating: 1 out of 5
The order arrived 15 days late. I think this is a bad service that they should consider fixing.
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Response from Petit-Fernand
We are sorry for the delivery anomaly. We hope you will be satisfied with our products. Have a nice day.
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