The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
They come off easily despite the fact that I bought thermoadhesive labels :(
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Response from Petit-Fernand
Good morning, I am very sorry to hear that you have experienced problems with your labels. It's abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please feel free to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution. Have a good day ? Alessio
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Monica M.
Rating: 1 out of 5
I did not receive the package
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Good day ? Alessio
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Maria Fraga Mayo
Rating: 3 out of 5
THE STICKERS DO NOT HOLD UP TO WASHING OR DRYING. SEVERAL STICKERS HAVE COME OFF SINCE I STARTED USING THEM. AND I DO STICK THEM ON THE BRAND/SIZE LABELS AND I DO PUT A LOT OF PRESSURE WHEN I STICK THEM ON.
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Response from Petit-Fernand
Good morning, We have just contacted you by email to help you with your order. We look forward to hearing from you so we can help you as soon as possible. Sandra , Petit Fernand Team
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M arnaud desplaces
Rating: 3 out of 5
Does not hold bond on all labels
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Response from Petit-Fernand
We are sorry that the product does not give you complete satisfaction. I have just sent you an email to let you know how to proceed.
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Sarah F.
Rating: 2 out of 5
After a few washes, the labels come off. I have problems with this new material, the ones from before were rough and stayed on without any problems. These are shiny and the hold is scarce.
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Response from Petit-Fernand
Good morning, I am very sorry to hear that you have experienced problems with your labels. We have not changed the type of materials, so we can only assume it is a defect. Please feel free to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution. Have a nice day ? Alessio
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Aurora
Rating: 3 out of 5
It has taken 20 days to arrive in my mailbox.
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Response from Petit-Fernand
We are sorry for the delay of your order. And thank you for your confidence. Sandra , Petit Fernand Team
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marie Mélanie
Rating: 1 out of 5
Order carried out on October 21st Payment made on the same day but no order number The telephone numbers listed on the site do not exist and to this day I have received nothing Customer service cannot be reached and I have no information about my order
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Response from Petit-Fernand
Hello Marie Mélanie, we're sorry to read your message. We can be reached by telephone on 05 19 88 01 72 from 9am to 1pm and from 2pm to 5pm. Have a nice day, Sandra, Equipe C-MonEtiquette
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Maria T.
Rating: 3 out of 5
Deliveries in biblical time, even paying for expedited delivery. Fortunately, customer service is responsive. In one case got a refund of expenses.
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Response from Petit-Fernand
Good morning Maria, we are sorry for this shipping anomaly by the postal service. We remain at your disposal and wish you a good day Alessio
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Sabato
Rating: 1 out of 5
I'm absolutely not happy all the labels go after a few washes !!!!!!!
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Response from Petit-Fernand
An email has been sent to you to help you as soon as possible. Have a nice day Laura, Sandra, C-MonEtiquette Team
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Laura Jauffret
Rating: 1 out of 5
Order placed on October 9, 2022, after several emails sent no response and impossible to reach them by phone....to date I still have not received anything. I'm in the transport business and personally I've never seen such a long delay for a shipment! Disappointed?
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Response from Petit-Fernand
Hello Laura, we are sorry to read your message. We can be reached by telephone on 05 19 88 01 72 from 9am to 1pm and from 2pm to 5pm. Have a nice day, Sandra, Team C-MonEtiquette
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Muriel GARCIA
Rating: 1 out of 5
I still haven't received my labels, I have ordered them several times since 27/09/22 very unhappy because in addition to not receiving them and losing 28 I lose business at the nursery.
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Response from Petit-Fernand
Hello, I see that you are already in contact with our customer service department. We replied to you the first time and did not receive a reply to confirm the postal address. Following your change of address, the order will be produced again and returned., Mathilde, C-MonEtiquette Team
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ligot
Rating: 1 out of 5
I've ordered several times before and everything was fine. But this time, I'm very disappointed. I placed my order on October 09 and still haven't received anything!
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Response from Petit-Fernand
Hello Floriane, we're sorry for the delay. We have just contacted you by email to help you as soon as possible. Have a nice day, Sandra, C-MonEtiquette Team
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Valentina P.
Rating: 1 out of 5
Order never arrived!!!!
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Response from Petit-Fernand
Good morning, we are sorry for this shipping anomaly by postal services. We have sent you an email to find a soluzone. Good day Alessio
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Invité
Rating: 1 out of 5
It's been 1 month since I ordered and I haven't heard anything about the labels, which is a real problem given the delivery times announced.
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Response from Petit-Fernand
Hello Anthea, We have just contacted you by email to help you. Have a nice day, Sandra, C-MonEtiquette Team
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Nathalie Honorez
Rating: 1 out of 5
Never received my package?
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Response from Petit-Fernand
We have just contacted you by email to help you. Good day Nathalie, Sandra, C-MonEtiquette Team
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Cristina Muñoz
Rating: 2 out of 5
It has taken a long time, almost a month since I ordered them.
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Response from Petit-Fernand
Good morning Cristina, we have sent you an email to help you with the tracking of your order. We are sorry for the delivery delay with the post office. Good morning Sandra , Petit Fernand Team
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Li
Rating: 2 out of 5
After 2 weeks it still hadn't been delivered. I was supposed to get in touch again. I did so again after 2.5 weeks. Was then probably produced again. After more than 3.5 weeks, I still haven't received anything
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Response from Petit-Fernand
There has indeed been a delay in the second production run. You will soon receive an email informing you of the reshipment. We apologize for this delay.
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Suzanne
Rating: 3 out of 5
I have used your name tags before and always rated them - but this most recent set didn't stick as well ??
Response from Petit-Fernand
Really sorry to read that Suzanne! I just send you an email to solve your problem
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Invité
Rating: 3 out of 5
The labels are pretty, but the iron-on ones don't wash off.
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Response from Petit-Fernand
Hello Vanessa, we have just contacted you by email to help you as best we can. Have a nice day!
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justine Pouget-Asloum
Rating: 3 out of 5
Complicated start-up. Order misplaced, difficult to contact. But customer service was responsive to my comment, and the staff were understanding and helpful. Can't wait to receive my labels.
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Response from Petit-Fernand
Hello Justine, we are very sorry to read your message. Unfortunately, we have not received any inquiries regarding your order. We are available by phone all day from 9am to 1pm and from 2pm to 5pm. We invite you to contact us by phone, so that we can help you as soon as possible. Have a nice day!
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Giorgia B.
Rating: 1 out of 5
Very bad service. Absolutely do not buy. The shipping service is not tracked and nothing gets to you. After a long wait they say they sent it by mail but the letter carrier never found anything for me. Scam!!!
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Response from Petit-Fernand
Good morning, we are sorry to hear about this unpleasant experience. We have contacted you privately to find a solution! Good day Alessio
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Lucía Cárceles Larrañaga
Rating: 1 out of 5
The order has not arrived. After 20 days. I am still waiting for an answer.
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Response from Petit-Fernand
Hi Lucia, we have sent you an email to help you. We apologize for this delivery anomaly. Good day
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Delph
Rating: 2 out of 5
Hello, I have lots of labels that don't peel off properly... impossible to stick them on clothes because the paper comes with them! I regret my purchase.
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Response from Petit-Fernand
Hello Delphine, an email has been sent to you to help you as soon as possible with your order. Have a nice day!
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Charles
Rating: 3 out of 5
As soon as I put them on, some iron-on labels came off in the first wash. However, I seem to have correctly applied the procedure (hot iron, 8s without steam with the sulfur paper supplied). Hopefully others won't come off too quickly.
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Response from Petit-Fernand
Hello Charles, we have sent you an email in order to help you as much as possible. We apologize for this quality anomaly. Have a nice day!
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stéphanie chevalier
Rating: 3 out of 5
Super disappointed, I thought I had ordered iron-on labels and not stickers to stick on the labels, as I cut them all off.......
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Response from Petit-Fernand
We have sent you an email to help you as much as possible. We apologize for the gluing anomaly with our labels. Have a nice day Stéphanie
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Sissi L.
Rating: 1 out of 5
I placed the order on 12/10/2022, then I get the email notifying me that the order started on 17/10/2022. To date after 10 days I still have not received anything. Money thrown away. Never again!!!!
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Response from Petit-Fernand
Good morning, we are sorry for this shipping anomaly. We have sent you an email to find a solution. Have a nice day Alessio
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Marina K.
Rating: 2 out of 5
The labels did not match the color ??????
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Response from Petit-Fernand
We are sorry to read this. I have just contacted you by email so that we can resolve the problem.
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Alicia Miñana Golfe
Rating: 1 out of 5
I placed an order... and paid and everything has not arrived and it says it has been delivered. And I did it on September 8
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Response from Petit-Fernand
Good morning Alicia, We have just contacted you by email to help you with your order. It is not normal that you have not received it. We look forward to hearing from you so that we can help you as soon as possible.
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Inmaculada Castillejo Del Rosal
Rating: 3 out of 5
So far the order has not arrived, other previous orders have arrived before 15 days but this one has not arrived yet.
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Response from Petit-Fernand
Good morning Inma, we hope it arrives as soon as possible. Good morning :)
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Mona H.
Rating: 1 out of 5
Unfortunately I have still not received the order yet and I have tried getting in touch however have not been able to log in to my account as it has been locked.
Response from Petit-Fernand
Hi Mona, we are sorry if you still did not received your order. Please, confirm your address by answering to our email.
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Jennifer
Rating: 3 out of 5
The adhesives are good but unfortunately too expensive and delivery takes far too long.
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Response from Petit-Fernand
Hello Jennifer, thank you very much for your order. We are pleased to hear that you liked our labels. We are sorry that you had to wait for delivery. We are working on new delivery options!
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Stefanie D.
Rating: 3 out of 5
Part of the delivery was forgotten and had to be delivered later. The stated delivery time was greatly exceeded. Delivery from France takes at least 1 week longer
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Response from Petit-Fernand
Hello Stefanie, thank you very much for your order. We did indeed have an error in production and 10 labels were missing. We are truly sorry for this mistake and we hope you like the labels!
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Hai N.
Rating: 1 out of 5
I have not received an order? Wait 2 weeks
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Response from Petit-Fernand
Hello Hai, we are sorry that there are delivery problems. The order should be delivered within 2-8 working days. Can you please confirm your address via the email?
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Rachel S.
Rating: 1 out of 5
We have not received our order. I have contacted via the website and received no response. Thank you for response - yes please resend. Thanks
Response from Petit-Fernand
Hi Rachel, thank you for your order. We are sorry to hear that your order still did not arrive. We sent you twice the reply regarding the delivery but you never replied. We will be happy to resend the order again on our cost.
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Bárbara Felip Martínez
Rating: 1 out of 5
Bad. Despite the fact that the order went out some time ago, I have not received it.
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Response from Petit-Fernand
Good morning Barbara, we have just contacted you by email to help you with the tracking of your order. Have a nice day
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Prescilla Dupuis Bigey
Rating: 3 out of 5
Problem with the order and shoe labels that don't stick - shame. I'll try again to see if it's just bad luck.
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Response from Petit-Fernand
Hello Prescilla, thank you for your message. Please contact us by email, with 1 or 2 photos of the labels in question. We'll get back to you as soon as possible. Have a nice day!
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Karen S.
Rating: 1 out of 5
Order placed September 29. So far October 25 nothing has arrived.
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Response from Petit-Fernand
Good morning, We are sorry that you did not receive your order. There seems to be an error in your shipping address. We have taken steps to send you an email to resolve this. Good day Alessio
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Invité
Rating: 1 out of 5
Parcel received 1 week later theoretically in 24h/48h it happens and there more than 1 week
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Response from Petit-Fernand
Our apologies for the delay in delivery. A very nice day
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Lydie
Rating: 1 out of 5
Order never received
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Response from Petit-Fernand
Hello Lydie, we have just contacted you by email to help you as soon as possible. Have a nice day!
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Cliente mécontente
Rating: 2 out of 5
I stuck 1 label on one of my son's vests and after a day it wasn't stuck anymore. I ordered on purpose because he's going on a school trip and all the clothes have to be named.
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Response from Petit-Fernand
Hello Perrine, we have contacted you by email to help you. We apologize for this quality anomaly. Have a nice day!
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