Customer reviews of Petit-Fernand

The quality of the labels has gone down. I have been using them for years and in this latest batch they have changed. They are no longer integrated with the fabric and are stiff, so that they are uncomfortable when in contact with the skin.

Express delivery is totally misleading and in my eyes a cheek. 9.90 for getting the package faster. But in the small print it says express delivery (within 48 hours) only from the time the package was sent. So 10 euros paid for nothing.

Poor quality stickers. Didn't peel off well. I'm disgusted at the price!

Unfortunately the order didn't arrive, I was asked to wait a little longer, but nothing arrived anyway. My order was then sent again and fortunately it arrived The first time I washed it, a sticker unfortunately came off

Hello, I'm used to ordering labels from you and I've just noticed that they don't hold up as well on this latest order. Barely 2 or 3 passes through the machines and they come off. On the other hand, my 1st order was of exceptional quality. A bit of a shame

More than 20 days from order to receipt at home. It had not happened before but I had to claim it twice.

Labels are really okay, but I waited 14 days for them to arrive in this day and age!!!!

I have not received my order yet.

My order arrived incomplete. I then contacted them twice via the contact form with no result. Then I left a message on the machine, no response. Then I contacted them again by e-mail. And still tried my luck again by phone the next day. At the same time, I finally received an answer by e-mail. We then clarified the problem over the phone. 6 days later, the rest was finally in my letterbox. I wouldn't order from them again, it was just too much effort!

Disappointed because the stoppers on the children's bottle leak...

First and last time with this company: The ordering interface is quite intuitive and nice. But then everything went wrong! The order never arrived and you're asked to wait and wait. For a letter that was supposed to arrive in a day (supposedly priority rate), you were asked to wait 2 weeks (lol, face file...) horrible customer service by phone and cgu...apart from a "I can't help it, it's not our fault...no refund possible until the 10 working days have passed, ah yes I understand...sorry" In short, the refund works...fortunately...between 7 and 10 days...but site to flee from. Order shipped November 3...she must not want to come back from the North Pole! Yours Santa! Ps: thank you for your reply, incredible customer service, we understood that the order had been misplaced! The problem is your reactivity and your way of getting sidetracked... "oh the order is lost, we don't care...and we leave you in the lurch!!!! Hey have a nice day too!

Order has not arrived

Customer claim made and no returns. Label size was wrong.

I am so sorry but since I placed an order on October 29 specifying the address well but I did not receive anything then viewing the order message it does not say the address but only the country the recipient and the house number. Is it not right to pay in advance without receiving the requested material ??

Order arrived 24h too late

The labels are ideal and arrive quickly and well, but the iron-on ones, the truth is that they peeled off after a few washes.

I thought the idea of the Avatar bag for children who can't read was a very good one, but there is not one for girls with short hair or without hair (there are bad boys who would like to look like that).

I ordered labels on 12/10 and never received them despite my reminders. Please refund my money.

I ordered the stickers on Wednesday 26, two and a half weeks later they arrived, a little late, but not very important, once they arrived it turns out that the thermal stickers come wrong, it should be noted that they were the most lacking, so I had to send an urgent mail to see what could be done, they told me they would send them back, a week and a half later and I'm still waiting I do not know if I will order again through petit fernand. It's a shame because I had high expectations with this site.

I still haven't received what I ordered. It has been almost a month. I would like to get a refund of my money. I have contacted customer service several times but they do not respond. I wrote emails that went unanswered. Very bad experience. I would like someone to contact me.

The order has not arrived; it has been 20 days. Customer service has not responded. Too bad, previous orders (about two years ago) had gone well.

I brought something as an option that you cannot see, pink with white writing. It should not be an option to choose as you physically cannot see it.

They all came off, and I mean all plus had.problems even sticking with iron. TOTALLY DISAPPOINTED

The parcel arrived all torn up and I took photos which I sent by e-mail. To date no one has replied. This was my second order but it will be my last.

I still haven't received my order and I still haven't received a reply to my e-mails!

The green color I ordered for the labels doesn't look at all like the one that appeared on my screen when I ordered. So I'm disappointed, I wasn't expecting such a dark green.

You're sorry to read my message!! but I see that you're not sorry to rip people off!!! You take the trouble to reply to people's negative reviews on the internet! but not the possible trouble to look where my order is! or at least to refund me for it! Which has now been ordered since October 8! Your telephone service is strangely always busy! Please don't take buyers for fools! Say instead that you're not a reliable site! Who doesn't care if the consumers who order have received their goods! After all, you've already collected the money! I'm sorry to see that fraudulent sites like yours still exist! ????

Order processed very quickly, sent the same day by priority mail according to the site. D+11 I still haven't received anything and when I report it, I'm told to wait again! As a reminder, delivery time for priority mail = 1 working day. So I don't mind that there were public holidays, but still. Too bad for me it was urgent. So I don't recommend it. Already called and emailed 4 times, no reply to my request for a refund, so please avoid messages of convenience! I repeat, company far from professional and rigorous in customer service! Flee!

Delivery and presentation was fantastic however the iron on labels are absolutely terrible and a complete waste of money. The majority peeled off almost immediately so I tried reapplying to the labels rather than the fabric of the clothes. Even these are now peeling off after two months. Avoid!

The iron-on labels came off after a few washes. I did follow the instructions... The self-adhesive clothing labels also came off. I'm very disappointed and have to start all over again labelling clothes for school. Only the labels for objects are valid.

Delivery was fast and the product were of good quality. Only problem was communicating with the customers representative

The order is listed as shipped on October 27 and still has not arrived. I wrote to request clarification but only received an automated reply e-mail.

The labels are fine, but in my case they are too long and I have to cut them, as they cannot be cut to a shorter size. The quality seems fine to me, they look good on my products, and they stick in a few seconds with the iron. What I liked the least is that they took a long time to arrive.

I did not receive what I ordered (a cap for a can).

I placed an order on 20.10.2022. On 21.10.2022, I received an email that my order had been sent. But it has not arrived. On 28/10/2022 I sent an email complaining and received no reply. Then on 10/31/2022 I called them. They were very helpful when I called them. They created a new order again. And on 11/9/2022 I finally received the order. The quality of the labels is very good, and the designs are nice, but too much delay for me. They should change the delivery service.

I never received my order and never got my money back.

I never received my order. I wrote to customer service and never got a reply.

Ordered a month ago, never received! Customer service answers me with automatic messages but no real answer and they don't want to refund me.

THE FONT SIZE COULD BE LARGER. IF YOU OVERDO IT A LITTLE WITH THE IRON, THE LABEL WILL BREAK DOWN. AT LEAST MY ENVELOPE WITH LABELS DID NOT HAVE THE PAPER THAT THE INSTRUCTIONS PUT ON IT. ANYWAY, IT IS A QUICK AND USEFUL IDENTIFICATION, ESPECIALLY IF IT CAN WITHSTAND WASHING, WHICH TIME WILL TELL.

Ordered 09.07.2022, never received. Wrote to customer service with no response. Finally I called and customer service made a new order. This one didn't arrive either. After several attempts by mail and phone without response I gave up. Now, 4 months later, I've asked for my money back. At least it worked.