The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
The products are good and for that reason I have been buying your labels for about 7 years now. BUT the shipping is soooo slow, it always takes much longer than promised. You should look for another way of shipping, because looking at the complaints on the web, many people say the same thing.
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Response from Petit-Fernand
Nieves, we apologize for the delay. We are doing our best so that our deliveries are not so late. Good day
S
Serena R.
Rating: 1 out of 5
The package never arrived I tried to contact you several times to no avail what should I tell you?
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Response from Petit-Fernand
Good morning Serena, we are sorry for this delivery anomaly. We have contacted you to find a solution Good day Alessio
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Guadalupe Zapata valera
Rating: 3 out of 5
The labels were great but took too long
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Response from Petit-Fernand
We apologize for the delay.
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Daniela G.
Rating: 1 out of 5
The order arrived to me incomplete. I am still waiting for the labels
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Response from Petit-Fernand
Good morning, we are sorry for this inconvenience. We have been in touch with you to find a solution. Good day Alessio
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Fr. H.
Rating: 2 out of 5
Ordered on 06.09.22 and after 20 days it was finally delivered successfully. As a gesture of goodwill, it was printed a second time and delivered again.
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Response from Petit-Fernand
Hello Melanie. We are very sorry that your first order was lost in the post. We hope that you have received the replacement and that you like the product!
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Leo
Rating: 3 out of 5
Good product, but shipping takes a long time and they don't make it clear when you order.
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Response from Petit-Fernand
We apologize for the delay Leo . Good day
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Ingrid Romero
Rating: 1 out of 5
Hi, my order never arrived, I wrote to you and have not received a reply. Thank you
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Response from Petit-Fernand
Hi Ingrid, We have sent you an email to help you. Good day
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Laura Bottari
Rating: 3 out of 5
It is very nice only that in the petit that I stuck in the baby of the little one is peeling off with the washes ?? maybe I'll buy again ??
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Response from Petit-Fernand
Hi Laura, send us an email so we can help you. [email protected] Good morning
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Carmen Montesinos
Rating: 1 out of 5
Poor service, failure to meet deadlines
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Response from Petit-Fernand
Good morning Carmen, We have contacted you by email to help you as soon as possible. Best regards
V
Virginia Ruiz del Campo
Rating: 1 out of 5
Well, my order has not arrived since the first week of September, I am very upset.
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Response from Petit-Fernand
Good morning Virginia, We have contacted you by email to help you as soon as possible. Best regards
M
Macarena González García Baque
Rating: 2 out of 5
Took too many days to arrive
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Response from Petit-Fernand
We are sorry for the delay in delivery of your order Macarena
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Araceli
Rating: 3 out of 5
They took a long time to arrive, almost 15 days.
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Response from Petit-Fernand
We apologize for the delay in delivery of your order
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Ladyroma
Rating: 1 out of 5
The order never arrived, I was refunded the money after claiming it at the consumer's office.
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Response from Petit-Fernand
We are sorry for the delay of your order Celia. Please know that in case of delay or loss, we always leave the customer the option of reshipment or refund. Have a nice day
C
Claudia C.
Rating: 1 out of 5
The object labels come off after a few days...I had to go over everything with scotch tape
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Response from Petit-Fernand
Good morning, we are sorry to hear that the order did not meet your expectations. please feel free to contact us by email at [email protected] communicating a photo of the defective product and we will do our best to find a solution Alessio
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RAUL DIA, ORTIN
Rating: 3 out of 5
I placed an order on September 7 and after about 20 days without receiving it, customer service sent the order again. Just one day after sending it again, the first order arrived, but I informed them and they finally compensated me for the wait with the shipment of the two orders.
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Response from Petit-Fernand
Thank you for your message Raul . We hope that for your next purchase, the delivery will be faster. Regards
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Laura Muñoz del Cerro
Rating: 1 out of 5
The stickers on the clothing peel off very easily. The design is very nice, but the quality is lousy.
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Response from Petit-Fernand
Hi Laura, we have sent you an email to help you with your order. It is very rare for them to come unstuck, so we will help you to resend it again. Regards
A
Alberto Molina Romero
Rating: 3 out of 5
Excessive delay in delivery.
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Response from Petit-Fernand
We are sorry for the delay Alberto. It is true that we try to manufacture in 48h, to be delivered as soon as possible, but sometimes the delivery can reach 10 working days. Have a nice day
C
Carlotta
Rating: 1 out of 5
I never received the order
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Response from Petit-Fernand
Good morning Carlotta, we are sorry for this delivery anomaly by postal services. We have made the refund as requested. Thank you for your understanding and have a nice day Alessio
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cliente
Rating: 2 out of 5
The purchase process, easy and with many options. I liked it. Now what I find deplorable is the shipping and delivery process. I spend a lot of money, big or small, it doesn't matter, and I don't even know when or if the package will arrive, I see it as third world. It has taken me a month to receive the package. It is a far cry from any other online shopping platform, where you are notified of the process, the day of receipt and it arrives in a timely manner. I will not buy any more if you do not change the system you currently have.
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Response from Petit-Fernand
Hello Carmen, we take into account all the messages from our customers, who trust our products, but in some cases, the delivery takes too long and damages our work. We hope to be able to change and offer our customers a faster and more qualitative service very soon. Regards
M
MARIKA C.
Rating: 1 out of 5
Order never arrived! I contacted customer service by email, but they never responded. Money thrown away
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Response from Petit-Fernand
Good morning, we apologize for this late reply. Your email had unfortunately ended up in junk mail. We have been in touch with you to find a solution. Have a good day ?
I
Isaac Del Pino
Rating: 2 out of 5
The truth is that the quality and the primer is quite good. That if the one in charge of making the brochure. A disaster. He mixed up my children's names and surnames wrong. So for that part a little dissatisfied.
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Response from Petit-Fernand
Good morning Isaac, we have written to you by email to help you :=) We apologize for this quality incident.
S
Stéphanie Mary Mc Donnell
Rating: 1 out of 5
I can't use in the final because it arrives too late (yesterday), I can't use for the next year either.
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Response from Petit-Fernand
We sincerely apologize for the delay, Stéphanie.
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Roberta
Rating: 1 out of 5
ordered labels on September 6,today is September 30 and they never arrived,on the site it stated a maximum of 10 working days. I asked for a refund,in this I must say they were very quick to accept it. It should be visible in about 6-7 days.
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by the postal services. We always try our best to find a solution to this kind of inconvenience. Thank you for your understanding Have a good day ?
A
ANTONELLA B.
Rating: 1 out of 5
I ordered the labels a week before the start of school and fearing delays in the delivery of the product I spent 9.5 additional for expedited delivery since the ordinary one was 2 to 10 days. Well you were so LITTLE SERIOUS that the package arrived after 9 gg so no point in spending extra money and I had to go and buy the labels elsewhere Also your labels are defective because although they are pre-cut they hardly come off the paper while they come off books notebooks and objects easily. All the moms I know have had the same problem in delivery. I will never buy from you again.
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Response from Petit-Fernand
Good morning, we are sorry for this delay on the part of postal services. We have contacted you to find a solution. Good day Alessio
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esther santos
Rating: 2 out of 5
I have had to glue them several times, they peel off. I don't have any mail
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Response from Petit-Fernand
Hi Esther, we have contacted you by email to help you as best as possible.
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Ceruti S.
Rating: 1 out of 5
The goods never arrived despite my urging.
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Response from Petit-Fernand
Good morning Silvia, we are sorry for this delivery anomaly. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Alessio
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Federica F.
Rating: 1 out of 5
I haven't received any order yet
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Response from Petit-Fernand
Good morning Federica, we are sorry for this delivery anomaly. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution Alessio
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Samantha R.
Rating: 1 out of 5
I purchased the shoe name labels and they come out after the first or second wear. I've had similar looking ones in the past so thought these would be great. Sadly not. Wouldn't recommend this type of label. Otherwise the company was efficient but cannot comment on other types of labels.
Response from Petit-Fernand
Dear Samantha, thank you for the information over the phone. Your replacement will be shipped within 48 hours. Our apologies for the inconvenience.
A
Anna K.
Rating: 1 out of 5
My order has not been delivered to me. A month has passed
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Response from Petit-Fernand
Good morning Anna, we are sorry for this delivery anomaly by postal services. We have sent you an email in recent days to ask you to confirm your address and find a solution. Looking forward to your kind reply. Have a nice day ?
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Diana V.
Rating: 2 out of 5
I got the kindergarten packet, all very nice. But the adhesive ones for fabrics, to put on the labels, after 2 washes they came off ?? I will see if the thermoadhesive ones are better. The ones for objects look better to me. Let's see how long they will last
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Response from Petit-Fernand
Good morning, we are sorry to hear that your order did not meet your expectations. We have sent you an email to find a solution. Good day Alessio
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Ana
Rating: 1 out of 5
It took a long time for the order to arrive, I placed it in August and it arrived long after school had started. I also had to buy labels elsewhere because they did not arrive on time.
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Response from Petit-Fernand
We are sorry for the delay of your order Ana. For anything you need, do not hesitate to write us again.
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Melania B.
Rating: 1 out of 5
I never received the order. I have contacted customer service several times but to date I still have not heard back.
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Response from Petit-Fernand
Good morning Melania, we cannot find your message. We have contacted you to find a solution to this unfortunate inconvenience. Good day Alessio
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Helena Patón
Rating: 1 out of 5
When I placed the order I sent an email because I had ordered the wrong option. I wanted them for clothing. I received an email saying that they would give me an answer in 24 hours approx. and not only did they not give me an answer but they sent me the order which is of no use to me.
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Response from Petit-Fernand
Hi Helena, we have contacted you by email, to help you. Greetings
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Caterina I.
Rating: 2 out of 5
I ordered the labels for the second time ! I must say that the first time I had a great time The second time though, very bad ! They took more than 20 days to arrive ! Very slow in shipping ! Absurd ! But the labels are of good quality, that yes !
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Response from Petit-Fernand
Good morning Caterina, we are sorry for this delay from the postal services, it is not normal. We thank you for your understanding and wish you a good day ?
C
Cristina López
Rating: 1 out of 5
I never got the stickers.
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Response from Petit-Fernand
After having spoken with you, we confirm that the refund has been made. Greetings and apologies for the delay
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RR
Rating: 3 out of 5
Delivery time a little long. But the products are great!
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Response from Petit-Fernand
Hello RR. We are sorry if the delivery took longer than expected! Normally it should take 2-6 working days. We are glad you liked the labels!
M
Marie Casini
Rating: 1 out of 5
Hello, I've been a customer for several years and everything has always gone well, except this time when a month later my order still hasn't arrived. I've called and sent several messages with no reply or without managing to reach anyone. I'm very surprised at the sharp drop in service quality.
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Response from Petit-Fernand
Hello Marie, we apologize for the delay in responding. We've just left you a voicemail on the phone to help you. Have a nice day!
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Sonia VÁZQUEZ CARRAL
Rating: 2 out of 5
It took me a long time to receive my order. I have written to them explaining it and they have not even answered me. Very unhappy with the service I'm sorry
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Response from Petit-Fernand
Sonia, we have contacted you by email, to help you. Greetings
M
Michela M.
Rating: 3 out of 5
This year's narrow and long version labels have found poor adhesion on crayons and markers . They lift over the entire length. A real shame!
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Response from Petit-Fernand
Good morning, we are sorry to hear that your order did not meet your expectations. please feel free to contact us by email at [email protected] communicating a photo of the defective product and we will do our best to find a solution Alessio
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