The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Labels come off both fabric and object labels, I was sent the wrong water bottle cap and when I asked for an explanation I was told it will arrive
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Response from Petit-Fernand
Good morning Eva, we are very sorry for this unpleasant experience. We have contacted you to find an appropriate solution. Have a good day ? Alessio
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ilenia D.
Rating: 1 out of 5
My order never arrived!
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by the postal service. I confirm that we have made the refund as you requested. Have a nice day ? Alessio
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Jenny Moya
Rating: 3 out of 5
They take longer than stipulated and the product is very good, I am delighted and my children even more so.
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Response from Petit-Fernand
We apologize for the delay of your order. Have a nice day.
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SDR
Rating: 1 out of 5
We ordered items one of which had a missing piece We sent notification to customer service but no response.
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Response from Petit-Fernand
Good morning Sara, We could not trace your message, we have quidi tried to contact you to find a solution to this unfortunate inconvenience. Have a nice day ? Alessio
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Giulia
Rating: 1 out of 5
The order never arrived. I was offered a resubmission, I hope not to have a second disappointment.
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. We hope you will receive the new shipment soon A good day Alessio
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Olimpia S.
Rating: 1 out of 5
Never received order
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution. Good day Alessio
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LAM T.
Rating: 1 out of 5
Hello I have not received my order since September 4, 2022. Please check it again and let me know: Where is the package? I am looking forward to it. LAM
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Response from Petit-Fernand
Hello Lam. I am sorry that you have not yet received your order. Please see the reply to your email with further information.
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Maria
Rating: 1 out of 5
Did not receive the goods and no feedback from customer service. Can only advise against ordering here. Too bad, hope I get my money back.
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Response from Petit-Fernand
Hello Maria, we are sorry that you have not yet received your order. We reply to all customers and you probably did not reply to the general information email you received when you filled out the contact form. Please provide with your order number and and address confirmation and we will be able to provide with solution.
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barbara B.
Rating: 1 out of 5
I HAVE ALWAYS BUYED FROM THEM WITH NO MAJOR PROBLEMS, ONCE IT HAPPENED TO ME THAT THE LABELS WOULD NOT REMOVE FROM THE SHEET AND THEY SENT THEM BACK TO ME, THIS YEAR IN ADDITION TO THE DELAY NOT ADDUCIBLE TO THEIR IMAGE , THE ADHERENCE OF THE LABELS ON THE COLORS LEAVES TO DESIRE .
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Response from Petit-Fernand
Good morning Barbara, we are sorry to hear that your order did not meet your expectations. Please feel free to contact us by email at [email protected] telling us uan photo of the defective product and we will do our best to find a solution Good day Alessio
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Lehrgeldzahlerin
Rating: 2 out of 5
The labels look very nice but don't last two washes. It's a shame, because they don't last long when used to mark clothes and are unfortunately not worth the very reasonable price. However, they stick very well (so far and for the last 4 weeks) on flat items and items that are less exposed to wear and tear or do not need to be washed. They can therefore be recommended. I can recommend them less for clothing. Therefore only 2.5 out of 5 stars.
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Response from Petit-Fernand
We apologize for the problem with the labels. Can you please contact our customer service to find a solution?
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Danielle
Rating: 3 out of 5
Unfortunately very small so shitty that you can hardly read names. Unfortunately, they didn't last long either... they look cute in themselves, so it's a shame that they didn't last properly with us
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Response from Petit-Fernand
Hello Daniella. We are sorry to hear that your labels are peeling off - of course this should not happen! We have more info via email please.
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Abbie
Rating: 1 out of 5
I have brought from you for years for my daughters school uniform and this year they iron on labels have came off after 2 washes! I emailed but was told because I purchased them in July there is nothing you can do! Disappointed and won't be purchasing from you again.
Response from Petit-Fernand
Dear Abbie, we are sorry again about this situation. Our policy stated that the claim can be taken into account within a period of one month after the purchase. We are very sorry we could not help you in this particular situation. We will surely think of changing the terms and conditions in the future.
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Stephanie H.
Rating: 2 out of 5
Ordered iron on labels for daughters school uniform. Look amazing however started peeling after first wash.
Response from Petit-Fernand
Dear Stephanie, our sincere apologies! Please, see the offer over the email.
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Lyne Pronovost
Rating: 1 out of 5
Hello, I have already given my opinion but no response from you. I left you my cell number to reach me on September 19, 2022. It's been almost a month since I ordered my labels and I haven't received any labels or tracking. Very disappointed with the company. Yet the amount is deducted from my card
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Response from Petit-Fernand
Hello Lyne, sorry for the late reply, I noticed that your email was in the spam folder, so we didn't receive it. We have contacted you to find a solution as soon as possible. Have a nice day? Alessio
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Patricia Vico
Rating: 2 out of 5
The quality of iron-on garment labels has declined dramatically.
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Response from Petit-Fernand
Patricia, contact us by email in private so we can contact you to better understand and help you. Greetings
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Antonio
Rating: 3 out of 5
Helpfulness on the part of customer service in resolving shipping issues
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Response from Petit-Fernand
Good morning Antonio, we are sorry for this delivery anomaly by the postal service. We have contacted you proposing a solution. Have a nice day ? Alessio
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M B.
Rating: 1 out of 5
Slow in delivery and, most importantly, labels that come off after just one wash (I used the thermo-adhesive one for clothes)!
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Response from Petit-Fernand
Dear Martina, I am very sorry to hear that you have experienced problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva If the problem persists, please do not hesitate to contact us by email at [email protected] telling us uan photo of the defective product and we will do our best to find a solution. Have a nice day Alessio
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Alice C.
Rating: 1 out of 5
Unfortunately, the purchased labels have not arrived to me and I cannot review it. I am sorry since I have been buying from your site for years and it had never happened.
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Response from Petit-Fernand
Goodgioro Alice, we are sorry for this delivery anomaly by postal services. We have already contacted you to resolve the problem. Have a good day
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Loredana C.
Rating: 2 out of 5
This time I was very disappointed! I ordered the labels on September 2 I received them wrong (alas yes with another baby's name) and to this day I still haven't received the right ones!!!
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Response from Petit-Fernand
Good morning, we are sorry for this error. We have contacted you to find a solution. Have a nice day ? Alessio
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Raffaella
Rating: 1 out of 5
1) late delivery, school started, beyond the time specified on the order. Personalized name labels, therefore, unused 2) one piece paid for but missing, in replacement sent alternate piece. Notice that I would receive the one ordered "in September" but still no sign. Nice thought sending replacement piece to buffer but now a month later I would like to receive the one ordered. 3) in ordering replacement parts for the snack holder purchased last year color no longer available, I had to buy two of a different color so they wouldn't be too conspicuous 4) both water bottle and snack holder broken on first fall, being accessories for a 5 year old should have different strength
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Response from Petit-Fernand
Good morning Raffaella, We are sorry to hear about this unpleasant experience with us. We have been in touch with you to find a solution to this inconvenience. Good day Alessio
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Helena M.
Rating: 1 out of 5
Unfortunately, I have not received the labels I have already paid for. Order was placed a month ago on 30.08.22. Customer service cannot be reached by email or telephone for several days.
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Response from Petit-Fernand
Hello Helena, we are sorry that you have not received your order. Please find more information about the email you received and reply to it directly so we can see it. Thank you very much!
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Francesca
Rating: 1 out of 5
Order placed on 30/08. Shipment left on 01/09. To date (28/09) no word on the package is all they can say from customer service is check the mailbox or ask neighbors Absurd
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Response from Petit-Fernand
Good morning Francesca, we are sorry for this delivery anomaly. It is not normal for the order not to be delivered, we try to investigate as much as possible in order to take action. As such, please do not hesitate to confirm us your address and we will find a solution. Have a good day ?
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Ladimar Boscan
Rating: 2 out of 5
Last year I ordered them and phenomenal this time no, they come off in no time. They are like poorly made, it's not the same.
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Response from Petit-Fernand
Could you contact us by email to help you ?
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cliente
Rating: 3 out of 5
The order never arrived, I had to write several times through different channels until they finally replied that they will refund me the amount. It's a shame because the designs were beautiful and it is a store that had been recommended to me.
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Response from Petit-Fernand
Hi Miriam, we are sorry for the delay in delivery of your purchase. We hope to have you back in the future. Good day
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Mehrdad K.
Rating: 2 out of 5
We received the order later than expected, while we paid additional shipping costs.
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Response from Petit-Fernand
Hi Mehrdad, we sincerely apologize! We checked the express delivery time and it actually took 2 days longer than it should have! We have refunded you the delivery price and filed an official complaint with the delivery company. Thank you for letting us know!
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Sofia Ben
Rating: 1 out of 5
Label never received and customer service non-existent, they do not respond (email and phone) to complaints. I lost money, to be avoided
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Response from Petit-Fernand
Hello, we are sorry for this anomaly of delivery by the postal services. If you have contacted us by email at [email protected] we will get back to you as soon as possible and do our best to find a solution. Have a nice day? Alessio
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Valentina T.
Rating: 1 out of 5
I still haven't received the labels, although it has been more than two weeks.
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution. Have a nice day ? Alessio
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Fausta
Rating: 2 out of 5
Order never arrived
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Response from Petit-Fernand
Goodgioro Fausta, we are sorry for this delivery anomaly by postal services. We have proceeded to make the refund as you requested. Thank you for your understanding Have a good day ? Alessio
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SARA T.
Rating: 1 out of 5
Order arrived the very late!!! And poor quality.
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Response from Petit-Fernand
Good morning,we are sorry to hear that your order is not up to your expectations Do not hesitate to contact us by email at [email protected] communicating uan photo of the product in question and we will do our best to find a solution Good day Alessio
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Martina C.
Rating: 1 out of 5
The labels never reached me....
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Response from Petit-Fernand
Good morning Martina, we are unfortunate about this shipping anomaly by the postal services. I see that we have already contacted you to find a solution to this inconvenience. Have a good day?
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Giovanni F.
Rating: 1 out of 5
Package never arrived At the moment no return made Contacted almost every day and never solved the problem. I now demand the return
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. We have sent you an email to resolve your problem We wish you a good day Alessio
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Vera
Rating: 2 out of 5
I recently placed 2 orders, mindful of the previous very positive experience. The labels ordered now are very shoddy and peel off quickly, especially compared to the ones from 2 years ago that are still all attached. To date, half of the new ones have already come off. Too bad
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Response from Petit-Fernand
Good morning, please feel free to contact us by email at [email protected] telling us uan photo of the defective product and we will do our best to find a solution. Have a good day ? Alessio
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Claudia P.
Rating: 1 out of 5
Order never arrived and no one responded from customer service
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Response from Petit-Fernand
Good morning Claudia, we are sorry for this delay. We sent you an email to ask you to confirm the address and find a solution. Good day Alessio
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Ludmila A.
Rating: 1 out of 5
The order has not arrived for me. I wrote multiple emails to try to solve the problem,but nothing was done.
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Response from Petit-Fernand
Good morning, we are sorry for this delay. However, I see that we have proposed a solution for you. We remain available and wish you a good day Alessio
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Sarah B.
Rating: 3 out of 5
The package never arrived! But customer service was ready to meet me immediately!
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Response from Petit-Fernand
Good morning, we are sorry for this non-delivery. As per our exchanges, we can infer that the prblem is related to incomplete address. Waiting for your feedback Good day ? Alessio
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Valentina G.
Rating: 3 out of 5
I like the product less this time, it comes off badly and sometimes the clear film remains in my hand Too bad
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Response from Petit-Fernand
Good morning, we are sorry to hear that your order is not up to your expectations. please feel free to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution. Good day Alessio
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Egzona S.
Rating: 3 out of 5
Figures were unfortunately not so well pixelated
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Response from Petit-Fernand
Hello Egzona. We sincerely apologize! Could you please let us know more about this issue via email and we will endeavor to find a solution
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Francesca G.
Rating: 1 out of 5
Unfortunately I waited and never received my order! Very bad experience
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Response from Petit-Fernand
Good morning Francesca, we are sorry for this delivery anomaly please feel free to contact us by email at [email protected] confirming your shipping address and we will do our best to find a solution Good day Alessio
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Beatrice
Rating: 2 out of 5
Package arrived more than a week late
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Response from Petit-Fernand
Good morning Beatrice, we apologize for this delay on the part of postal services. We thank you for your understanding and wish you a good day ? Alessio
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Lorena
Rating: 1 out of 5
Lousy service. I placed the order on September 9 and I'm still waiting. I had not read the opinions but seeing the experiences of other users it is not something punctual. Companies like this deserve to lose all their customers. There are many companies that make similar stickers and shipments meet their deadlines. Sincerely I will not buy again
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Response from Petit-Fernand
Hello Lorena, we are sorry for the delay of your order. We will contact you as soon as possible. Good day
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