Customer reviews of Petit-Fernand

This is a scam. I ordered labels on the 30th of August and today is the 22nd of September. They never arrived. I messaged them on their website and they never replied. They're thieves!

I was happy with this site until my last order when the gourd arrived with two half-peeled patterns. No customer service on the phone, two emails sent and still no reply. I'm very disappointed, at the price of the gourd it can't arrive damaged.

The package was lost. After several emails finally someone took the matter in hand...a month later I still haven't received anything...luckily I still had other labels from another brand. I don't think I will place any more orders with you

Ordered on Friday evening and received on Thursday of the following week, a far cry from the 48-hour delivery times advertised on the site. Three stars just because of that... The labels are pretty and just what I wanted.

Order placed on August 30th and still nothing received on September 20th. The direct debit, on the other hand, went through without a hitch. No one from your small company saw fit to find out where the order was, so I had to contact you several times. I will not repeat the experience.

Too bad the special shoe labels don't stick.

I placed the order on August 30,as of today 22/9 nothing has arrived.They do not answer the phone.On Ig and by email they respond with the usual email asking to confirm the shipping address, which I have already done 3 times.Too bad,I had taken other things the past years and I had been great,service to date really bad and not reliable.

Hello, I bought these labels (in packs of 10) (not iron-on) for my daughter's clothes (3 years old). When I received them, I discovered that they don't stick effectively to the fabric, but that they must be stuck to the care labels or to the garment brand labels, to resist washing. I hadn't seen/read this information before ordering. Unfortunately, I've either already cut out most of these care and brand labels, or they're missing because the brand is written directly on the fabric. The labels stuck on the care labels remain after the various washes. Those stuck on the fabric or on the brand labels come off in the wash. However, the labels have a practical format and a very cute design. My daughter chose the ladybug and loves these colorful labels.

Order never arrived. They used to be more accurate. I have been waiting 23 days now. School started and I had to find another solution fortunately the other company I placed the order with was efficient and the labels arrived in no time!!! Never again Petit fernand!!!!

I ordered a month ago and still haven't received anything

Missing articles. Sent a reply message that said it would be sent in 3 days, but nothing.

Unfortunately, the order placed never arrived for me!!! Customer service contacted me nicely but not very constructive because then in the end I didn't get it resolved. I am so sorry,it is probably the fault of the postal service.

This order has not been delivered and I still have no concrete follow-up.

I have orders (3) that have not been delivered to date and I have no concrete follow-up. N°1002318334 "23.08.22" N°1002326806 "24.08.22" N°1002407533 "29.08.22" I would otherwise have given 5 stars.

I received the personalized water bottle with the name ruined. I contacted customer service to arrange a return and reorder but never received a response.

This is the second time I've ordered. The first time, very good. This time I'm sorry. It is now 22/09/22 and I am still waiting for my labels ordered on 29/08/22. Despite emails I still haven't received anything.

First of all, I ordered a kindergarten pack for the first time. I spent 3 hours gluing the iron-on labels to all my daughter's clothes, using the iron and respecting the pause time. I then recommended more iron-on labels because I didn't have enough. What a mistake! I should have waited to see the result in the first wash! Everything comes off, it doesn't hold at all!!!! I wasted time and money, I'm really disappointed!

Iron-on labels peel off after one wash :(

Very disappointed. I placed an order on September 1 and so far no delivery.

My order has not arrived! Still waiting

I have bought several times through this site and have always been fine, unfortunately my last order is missing the water bottle that I paid for. I have written to customer service but have not received a response. Reluctantly I will no longer be buying from Petit-Fernand Laura

Unfortunately, I never received the order

A waste of time. The order never arrived and we have to look for a last-minute solution.

My package after a month has still not arrived

Hello, I ordered on a Monday and the labels arrived on Tuesday of the following week, so we're a long way from "2-4 working days" delivery. In addition to the delay, some of the labels had another person's name on them. Maybe it was bad luck, but I won't recommend them again. Thank you very much.

Very good site. Very good quality labels. However, I was a little disappointed by the price increase. And I was also a little disappointed by the price increase for the picnic boxes. But otherwise the products are of very good quality.

Ordered over 2 weeks ago. I needed the labels before the 19th and ordered well 15 days before. My children went on a school trip and I ordered the clothing labels for nothing because the order was not received!

I received a damaged gourd and have been trying to reach customer service by email and phone calls for weeks!

My order never arrived, I reported the problem and was advised to check that I had entered the correct information. All correct and to date I have never received anything

I placed the order on 30/08/2022 We are at 22/09/2022 still nothing has yet to arrive

Order never received, after sending an e-mail twice I never got a reply.

Perfect self-adhesive labels. Glue very well, nice aesthetics. Fast delivery. Iron-on label a little disappointed. It melts a bit despite the parchment paper and the iron being well adjusted. Does not adapt well to certain fabrics. I've seen that sticky labels for clothes have just come out. Would be nice to have designs for teenagers.

The labels are attractive and consistent. The price is interesting. However, delivery times are much longer than indicated and customer service is non-existent as I never received a reply despite two emails sent several days apart...

I never received my order

products did not arrive on time, shipping via mail without tracking, ----EDIT: ----- I have to admit they were very kind and sent me back the labels and then the first ones arrived a little late as well. Problem maybe due to slow postal service. thank you regards

What opinion did not come of it ????

Beautiful labels; colors and options numerous and nice well made. Unfortunately, the thermo stickers don't stay on well after two washes, in fact they just fall off and can't be resealed. The adhesive ones for clothing labels are much more valuable

Delivery times exceeded 3 weeks! It's just unacceptable

I placed an order for school labels and thermo adhesive labels on September 2. As of today September 22,I still have not received anything I ordered,I tried resetting my account password to write to customer service and I never received an email acknowledgment for the password change despite the procedure being done correctly.I am not at all satisfied with the service.

Lame! Never received my order of labels several tries of complaint without answers!!!!