The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I wanted plain stickers with no logo and couldn't see where I could order these so in the notes I wrote what I requested. When they arrived they came with the logo and I was told the message I had written was only read at the packing stage. It would of been useful to know this (maybe a note by the box to say it won't be read until then) as I wouldn't have ordered them or would have sent the message some other way.
Response from Petit-Fernand
Hi Gemma, we are sorry that you could not find how to order without the image. We tried to explain the difference in our previous emails and provide with solution. If you still wish to reorder the right labels, we will be happy to offer you a personalised discount.
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Amélie
Rating: 3 out of 5
Very good, very practical, but still expensive.
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Response from Petit-Fernand
Thank you for your feedback Amélie
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Fernandez Nataly
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Hello Nataly, We have just contacted you by phone in order to help you. Have a nice day!
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Valentine Brom
Rating: 1 out of 5
Unreachable customer service, no response after a week
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Response from Petit-Fernand
Hello Valentine, We're sorry for the delay in our reply. I have just replied to your email, informing you that the order will be reshipped again. Have a nice day!
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MISS A.
Rating: 1 out of 5
Order never arrived
Response from Petit-Fernand
Dear Amy, we are very sorry for the problems with delivery. It must probably got lost in transit. We can resend it if you wish on our cost.
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Elodie Drollet
Rating: 1 out of 5
Order not received since July 30th ?
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Response from Petit-Fernand
Hello Elodie, Our apologies for the delay in delivery with La Poste. I've just left you a voice message. Have a nice day!
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Pauline GOUERY
Rating: 2 out of 5
Very disappointed with the bottle gourd, which is normally isothermal but does not hold water either cool or hot.
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Response from Petit-Fernand
Hello Pauline, We're surprised to read your message, because our water bottles can withstand both cold and heat, as they are double-walled and insulated. Have a nice day!
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Marie Berthelon Gaviard
Rating: 1 out of 5
The design is not printed on the label, only the name. I am very disappointed
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Response from Petit-Fernand
Hello Marie, We have just sent you an email to help you. Have a nice day!
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Aude Berthon
Rating: 1 out of 5
Package not delivered to date, impossible to reach you by phone.
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Response from Petit-Fernand
Hello Aude, We have called and emailed you to help you as soon as possible.
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florence bergue
Rating: 1 out of 5
Order paid but never received
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Response from Petit-Fernand
Hello Florence, We're sorry about the delay in delivery by the Post Office. As we told you yesterday by email, the order will be returned as soon as possible. Very nice day to you
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Adélie
Rating: 1 out of 5
Misleading advertising It doesn't add up
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Response from Petit-Fernand
Hello Adélie. An email was sent to you a few days ago concerning your order. Have a nice day!
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Sheila Louissaint
Rating: 1 out of 5
I can't give an opinion since the order never arrived. I paid for nothing.
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Response from Petit-Fernand
Dear Sheila, I'm sorry to hear about the delay in your order. We have just left you a voice to help you as soon as possible. Please do not hesitate to reply by email. Have a nice day!
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Godoy
Rating: 2 out of 5
I'm disappointed because I paid for an express delivery to Belgium to my home and DPD didn't deliver and I have to go pick them up at a relay point! why am I doing this? because the previous time I had to wait almost 1 month to have them delivered.
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Response from Petit-Fernand
Hello,µ We're sorry that the order arrived directly at a relay point. Normally, they are delivered by the carrier directly to the home of our customers. We apologize for the inconvenience.
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Hélène Prats
Rating: 1 out of 5
It's been 15 days since I placed my order and I still haven't received anything.
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Response from Petit-Fernand
Hi Hélène, After several reminders calls, we are waiting for your reply by email, so that we can help you as soon as possible. Have a nice day!
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Mme Séverine Lacoste
Rating: 3 out of 5
I ordered a personalized fabric bag to hold my son's change of clothes, but I'm disappointed by the size. It's too small and I find the prints rather minimalist. I much prefer personalized labels. Receipt was fairly quick for a summer period and the follow-up impeccable.
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Response from Petit-Fernand
Thank you very much for your message. We have forwarded your message to the appropriate department. Have a nice day!
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F. E.
Rating: 3 out of 5
The adhesives do not last long on pens and are too thick for thick pens.
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Response from Petit-Fernand
After the phone call I would like to confirm that I have sent over the discount and I am happy to know that the labels are holding!
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Elisa Di Gregorio
Rating: 1 out of 5
Hello, I'm really disappointed... I usually buy iron-on labels for my daughter's clothes, but this time, I wanted to take stick-on labels and the results are really not good... 1 wash at 30° and the label ended up in the window of my washing machine... How can I tell you that my dissatisfaction is at its peak...
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Response from Petit-Fernand
Hello Elisa. We have contacted you by email to help you with your latest order. Have a nice day!
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Fischer
Rating: 3 out of 5
A valid voucher code was simply not accepted - a written request was not answered. A 20% discount was advertised, but this was not honored. Product in and of itself really okay.
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Response from Petit-Fernand
Hello Ms. Fischer, we are sorry that you missed the promotion. The discount was valid until July 28th and your order was placed on August 1st. We were unable to apply the invalid code.
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Jennifer
Rating: 1 out of 5
Labels didn't arrive, been waiting for 2 weeks now and no response to emails. Annoys me as it wasn't my first order. I would have hoped for more from customer service.
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Response from Petit-Fernand
Hello Jennifer, we are very sorry if the order was lost in transit! We will send it again at our expense! We apologize for the inconvenience!
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Joanna
Rating: 1 out of 5
The iron-on labels I received don't stick! It's balo
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Response from Petit-Fernand
Hello Joanna, We're very sorry to hear that you're having problems with your labels. It's not normal for them to come off if the instructions have been followed correctly. You'll need to set your iron to 200°C (cotton/linen setting, no steam) and wait a few minutes before use. The labels are applied directly to the fabric. Caution: avoid elastic areas and seams. We've also sent you an email, so don't hesitate to get back to us if the problem persists. Have a nice day? Alessio, Customer Service
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Giuseppa Pascia
Rating: 1 out of 5
I made an order more than 1 month ago and I still have not received my order very disappointed
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Response from Petit-Fernand
Hello Giuseppa, we are sorry to hear that you have not yet received your order. We have sent you an email to verify your delivery address. Have a nice day Alessio
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Nora Q.
Rating: 3 out of 5
Delivery time too long! But the products are ok.
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Response from Petit-Fernand
Hello Nora, sorry for the long delivery time! We would like to offer you a discount as an apology! Further details by e-mail.
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Merri
Rating: 1 out of 5
This is the 2nd time I've ordered labels and they haven't arrived. I have to send an email to be recommended labels. Finally after 1 month and a half of waiting I received them. I hope that this time I will receive them before the start of the school year. I'm not at all satisfied
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Response from Petit-Fernand
Hello, sorry for the delay on the part of the postal services. We returned your order on 18/08. We hope you will receive it very soon. Have a nice day? Alessio, Customer Service
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Latifa Mohand
Rating: 1 out of 5
I still haven't received the labels I ordered since the end of July.
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Response from Petit-Fernand
Hello Latifa, sorry for the delay on the part of the postal services. We have resent your order and it should be delivered soon. If you have not received it by 25/08, please do not hesitate to contact us. Have a nice day Alessio, Customer Service
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Daniele Werner
Rating: 3 out of 5
Some of the labels come off after the first wash, so I probably didn't follow the instructions properly.
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Response from Petit-Fernand
Hi Daniele, We're very sorry to hear that you're having trouble with your labels. It's not normal for them to come off if the instructions have been followed correctly. You'll need to program your iron to 200°C (cotton/linen setting, no steam) and wait a few minutes before use. The labels are applied directly to the fabric. Caution: avoid elastic areas and seams. We've also sent you an email, so don't hesitate to get back to us if the problem persists. Have a nice day? Alessio, Customer Service
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Olivier
Rating: 1 out of 5
More than a month after ordering, the labels have still not been delivered (my daughter has now returned from camp, so I should have received them before she left). And no explanation on the website. I regret this order.
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Response from Petit-Fernand
Hello Olivier, sorry for this delivery anomaly on the part of the postal service. We have contacted you to provide a solution. Have a nice day Alessio
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Mandy
Rating: 2 out of 5
Unfortunately, the stickers are coming off
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Response from Petit-Fernand
Hi Mandy, We are very sorry to hear this. It shouldn't come off, can we offer you a replacement or refund? We have forwarded you email with more details. We apologize for the inconvenience!
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Saskia K.
Rating: 1 out of 5
I am very disappointed with the adhesive labels as they don't stick to the pens and I have to order new ones.
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Response from Petit-Fernand
Hi Saskia, we're very sorry to hear that the labels have come off, this shouldn't happen! Would you like a replacement for this order or a refund?
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Ju Lie
Rating: 2 out of 5
The labels are nice however 2 orders from them, 2 incomplete... They send back what is missing but no commercial gesture for the loss of time... Once it can happen, 2 times it starts to happen when it's an urgent order, I took care of it in advance but here... I won't order a 3rd time!
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Response from Petit-Fernand
Hello, we are sorry to hear about this negative experience. Please contact us at contact@c-monetiquette for more information. Have a nice day Alessio, Customer Service
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Stéphanie
Rating: 3 out of 5
I'm always very happy with the quality of the products. The only little problem is that I usually receive a booklet with the name of each of my boys and this time all the labels are mixed up, so it's a lot less practical!
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Response from Petit-Fernand
Hello Cassandra, Sorry to hear that your order did not fully meet your expectations. We have sent you an email with a small commercial gesture to thank you for your loyalty! Have a nice day? Alessio, Customer Service
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FrauDonnerknispel
Rating: 2 out of 5
The selection option, order and delivery worked perfectly. However, the stickers came off the new pens after a few hours - very annoying! With the books, on the other hand, they do their job perfectly.
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Response from Petit-Fernand
We are sorry for the inconvenience! Sometimes, if the labels are too thin, it is better to use the MINI labels. Would you like a replacement for this order or a refund?
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Cassandra Pourrez
Rating: 3 out of 5
I made a mistake in the order, the site asks me to return the labels at my expense and it will be refunded, I do not see the point of returning them since they will be thrown away.
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Response from Petit-Fernand
Hello Cassandra, Sorry to hear that your order did not meet your expectations. This procedure does not work for us, but we will do our best to find a solution for you. Have a nice day? Alessio, Customer Service
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D BD
Rating: 1 out of 5
Labels never received
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Response from Petit-Fernand
Hello, Sorry for this delivery anomaly. We have sent you a message to provide you with a solution! Have a nice day Alessio, Customer Service
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Inma Sánchez fernandez
Rating: 1 out of 5
I give only one star because I have not received my order, I ordered it on July 27 and I'm still waiting, I contacted you and you sent it to me again urgently and I have not received it.
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Response from Petit-Fernand
Hello, we are sorry to hear that you have not yet received your order, we confirm that we have resent your order and we hope it arrives as soon as possible.
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Dali
Rating: 3 out of 5
The font size does not match my labels. My previous label purchase was more interesting. A complete booklet with a font and size that matched my choices.
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Response from Petit-Fernand
Hello Dali, we're sorry to hear that your order did not meet your expectations. However, when you placed your order, you were able to see the labels on the summary page before payment. We have therefore produced and dispatched the order as requested. We remain at your disposal and wish you a nice day? Alessio, Customer Service
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manuela rodriguez
Rating: 2 out of 5
Hello it is not the first time I order and arrive quickly and are very good do not peel off and are very nice and varied, but this time they arrived with stains of being poorly printed the truth that a little disappointed I hope they improve that.
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Response from Petit-Fernand
Hello Manuela, we are sorry to hear that you have encountered problems with the printing of the labels, you can contact us via the contact form.
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Sabrina Sequeira
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Hello Sabrina, sorry for this delivery anomaly. We tried to reach you by phone and send you an email to provide you with a solution. Have a nice day? Alessio, Customer Service
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Manuela Rodriguez Alvarez
Rating: 3 out of 5
Hello it is not the first time I order and arrive quickly and are very good do not peel off and are very nice and varied, but this time they arrived with stains of being poorly printed the truth that a little disappointed I hope they improve that.
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Response from Petit-Fernand
Hello Manuela, we are sorry to hear that you have encountered problems with the printing of the labels, you can contact us via the contact form.
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Mandy Thys
Rating: 1 out of 5
I've been ordering pencil labels from you for 3 years now, and I've been happy with them. But the last two times the labels didn't stick to the pencils, so I had to glue them back on with adhesive paper. The first time I thought maybe there was a problem, but now it's happened twice. I won't be ordering again?
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Response from Petit-Fernand
Hello Mandy, we are very sorry to hear that you are experiencing difficulties with your labels. It's not normal for them to come off if the instructions have been followed correctly. https://www.c-monetiquette.fr/coller-etiquette-thermocollante-autocollante We've sent you a message to ask for a photo of the product and to give you more information. Looking forward to hearing from you Very nice day Alessio, Customer Service
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Virginie Perrochon
Rating: 1 out of 5
Order error Unable to reach customer service
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Response from Petit-Fernand
Hello, We're sorry for the inconvenience. We have contacted you in order to respond to your request as quickly as possible?
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