The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I ordered 100 labels and only received 50, I don't know if there was a mistake on your part, but when I realized it I had already removed 5. I have always purchased from you and this has never happened to me before.
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Response from Petit-Fernand
Good morning Martina,
Thank you for contacting us and we sincerely apologize for the inconvenience encountered with your order. Your experience is very important to us and we want to resolve the issue. We invite you to contact our customer service for assistance and clarification. We hope to restore your trust in our service.
Best regards,
Giulia from Petit-Fernand
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Louisa R.
Rating: 1 out of 5
following a purchase from 19/08/2025
My order arrived incomplete
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Response from Petit-Fernand
Hello,
thank you for your message. We are sorry that your order arrived incomplete. Our customer service has already contacted you and provided a solution.
Best regards,
Chiara, C-MonEtiquette
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Pamela S.
Rating: 1 out of 5
following a purchase from 21/08/2025
The bag strap is already torn
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Response from Petit-Fernand
Hello Pamela,
thank you for your feedback. We are sorry to hear about this issue. We have just contacted you by email to find a quick solution.
Best regards,
Chiara, C-MonEtiquette
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Cindy P.
Rating: 2 out of 5
following a purchase from 20/08/2025
Disappointed with this order, the labels are beautiful but impossible to peel off... I had to cut around to manage to get them..
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Response from Petit-Fernand
Hello Cindy,
thank you for your feedback. We are sorry to hear about this issue with your labels. We have just contacted you by email to find a quick solution.
Best regards,
Chiara C-MonEtiquette
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Linda L.
Rating: 3 out of 5
following a purchase from 21/08/2025
I find the labels a bit too big to stick on the labels at the collar level. And I had a lot of trouble peeling them off the sheets, some got cut from trying too hard
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Response from Petit-Fernand
Hello Linda,
thank you for your feedback. We are sorry to hear about this issue with your labels. We have just contacted you by email to find a quick solution.
Best regards,
Chiara C-MonEtiquette
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Saskia M.
Rating: 2 out of 5
following a purchase from 21/08/2025
The perfect iron-on labels! However, the lunchbox and water bottles, the stickers come off, barely received unused... a bit disappointed
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Response from Petit-Fernand
Hello Saskia,
thank you for your feedback. We are sorry to hear about this issue with your order. We have just contacted you by email to find a quick solution.
Best regards,
Chiara, C-MonEtiquette
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Anastasios V.
Rating: 1 out of 5
following a purchase from 20/08/2025
paid for express delivery but it took more than 10 days
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Response from Petit-Fernand
Hello, we’re truly sorry to hear that your express delivery took longer than expected. This is not the experience we want for our customers. We’ve just reached out to you by email to offer a solution.
Kind regards,
Chiara, C-MonEtiquette
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Anais P.
Rating: 3 out of 5
following a purchase from 21/08/2025
A bit disappointed with my order, the labels peel off very poorly; this is the first time this has happened to me and yet, I am not new to ordering. Otherwise, the labels are in accordance with my request (design, font, colors...)
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Response from Petit-Fernand
Hello Anais,
Thank you for your feedback. We are sorry to hear about this issue with your labels. We have just contacted you to find a quick solution.
Best regards,
Chiara, C-MonEtiquette
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candice Z.
Rating: 3 out of 5
following a purchase from 20/08/2025
I still love the labels. I find it really unfortunate that I can't do the spack with the One Piece collection. It really adds up to be very expensive
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Response from Petit-Fernand
Dear Candice,
Thank you for taking the time to share your feedback. We are delighted that you love our labels! Your feedback is valuable and we will take it into account to improve our offering in the future.
Feel free to share your suggestions with us!
Best regards,
Chiara from C-Monetiquette
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Astrid M.
Rating: 3 out of 5
following a purchase from 20/08/2025
Hello! I ordered object labels (1 line and mini) and self-adhesive clothing labels with express shipping. - clothing labels: great, nothing to complain about - delivery time: top - object labels: blurry printing, the writing is not clear and the edges stick poorly on pencils and Bic pens despite very careful handling to avoid damaging the glue - problem with the carrier: the "package" which was supposedly in the shape of a barely thick envelope did not go through the mailbox and I had to go pick it up by bike 10 minutes from my home and the envelope was well torn. Not a recommended service.
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Response from Petit-Fernand
Hello Astrid,
Thank you for taking the time to share your experience with us. We are glad that you are satisfied with the quality of our clothing labels and the delivery time. However, we are sorry to hear that the object labels did not meet your expectations and that you encountered problems with the delivery.
Your feedback is valuable and we will take it into account to improve our service. Please feel free to contact us directly to discuss the situation regarding the blurry labels, we would be happy to help you.
Best regards,
Chiara C-Monetiquette
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Laura J.
Rating: 3 out of 5
following a purchase from 10/08/2025
The colors do not match what I ordered. Otherwise, the quality is perfect but I expected red and received orange.
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Response from Petit-Fernand
Hello Laura,
We regret that the labels received are not exactly as you expected.
It is possible that, on some occasions, there may be a slight difference between the color shown on the website and the color of the label received. However, we try to be as realistic as possible in our representations.
Have a good day,
Camille Petit-Fernand
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Elodie D.
Rating: 1 out of 5
following a purchase from 20/08/2025
Unreadable labels
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Response from Petit-Fernand
Hello Elodie,
Thank you for your feedback. We are sincerely sorry to hear that you encountered difficulties with the readability of our labels. Your satisfaction is our priority, and we take your comments very seriously. We will check this point to improve our products. Please feel free to contact us directly for any assistance.
Best regards,
Chiara C-Monetiquette
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Sophie H.
Rating: 2 out of 5
following a purchase from 20/08/2025
The stamp is of poor quality. It leaves marks and my choice of writing makes it unreadable. I have already ordered from another site and it was perfect. So disappointed with the stamp. The labels are fine.
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Response from Petit-Fernand
Hello Sophie,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience with C-Monetiquette did not meet your expectations. Your satisfaction is paramount to us. We are committed to contacting you as soon as possible to resolve this issue and offer you a solution.
Best regards,
Chiara, C-Monetiquette
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Hafida O.
Rating: 1 out of 5
following a purchase from 18/08/2025
3 weeks to receive my labels via DPD. Received after the start of school when everything needs to be labeled for kindergarten and primary. Disappointed with the purchasing experience
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Response from Petit-Fernand
Hello Hafida,
Thank you for your feedback. We are sorry to hear that the delivery of your labels did not meet your expectations, especially during this important time. Your experience is valuable to us, and we will work to improve our delivery service. Please do not hesitate to contact us if you need assistance.
Best regards,
Chiara C-Monetiquette
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Sandra B.
Rating: 1 out of 5
following a purchase from 20/08/2025
I am not satisfied. I did not receive my order. It was returned to the sender before it even arrived at my home. And since then no news
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Response from Petit-Fernand
Hello Sandra,
We are sorry to hear that you have encountered difficulties with your order. We have just contacted you to resolve your problem.
Best regards,
The C-MonEtiquette team.
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Véronique L.
Rating: 2 out of 5
following a purchase from 20/08/2025
Disappointed to see that several labels came off after the first wash.
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Response from Petit-Fernand
Hello Véronique,
Thank you for your feedback and we are sorry to hear that you are experiencing issues with our labels. Your satisfaction is our priority. We have contacted you to quickly resolve your problem.
Best regards,
The C-MonEtiquette team.
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Fésila S.
Rating: 2 out of 5
following a purchase from 20/08/2025
Fast shipping. But the font on the labels I received is very small compared to what is shown in the photo.
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Response from Petit-Fernand
Hello Fésila,
Thank you for taking the time to share your opinion. We are glad that the shipping was fast. Regarding the font size, we understand your disappointment and take your feedback very seriously. We always strive to provide an experience that meets our customers' expectations. Please feel free to contact us directly for any questions or assistance needed.
Best regards,
The C-Monetiquette team
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Valentine M.
Rating: 2 out of 5
following a purchase from 19/08/2025
After more than a week of waiting, the return had already passed, I received labels from someone else with a different name. Too bad...
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Response from Petit-Fernand
Hello Valentine,
Thank you for taking the time to share your experience. We are sorry to hear that your order did not meet your expectations and that you received incorrect labels. Your feedback is valuable and we are committed to improving our services. We hope that the solution provided has satisfied you : )
Best regards,
The C-Monetiquette team
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Bérénice N.
Rating: 1 out of 5
following a purchase from 20/08/2025
My order is stuck at the status 'generated'. Without news the day before the return, I took the liberty of calling, the response: 'oh, sorry, it has not been received by our services'. The debit was indeed processed on my account. I find that a bit light. There could have at least been a proposal for a commercial gesture from you. It's quite disappointing. Too bad.
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Response from Petit-Fernand
Hello Bérénice,
Thank you for taking the time to share your experience. We are sincerely sorry that your order was not processed as expected and understand your disappointment. Your feedback is valuable and we will pass it on to our team to improve our service.
Best regards,
Alice C-Monetiquette
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Roberta B.
Rating: 3 out of 5
following a purchase from 10/08/2025
The labels are really convenient, I've been using them for years, but I think they stick less than before
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Response from Petit-Fernand
Dear Roberta,
Thank you for your feedback and for the trust you have placed in our labels. We are happy that you find them convenient and we are sorry to hear that you encountered a problem with the adhesion. Your comment is valuable and we will take it into consideration for future improvements.
Best regards,
Giulia from Petit-Fernand
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Audrey K.
Rating: 2 out of 5
following a purchase from 20/08/2025
I ordered it last year and was very satisfied, I reordered this year but the same quality when you lift the labels they tear a bit disappointed.
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Response from Petit-Fernand
Hello Audrey,
Thank you for taking the time to share your opinion. We are pleased to hear that you were satisfied with your first order. We take your comments regarding the quality of the labels very seriously, and we will work to improve this aspect. Your satisfaction is our priority, and we hope that the solution found will meet your expectations.
Best regards,
Alice C-Monetiquette
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Caroline E.
Rating: 1 out of 5
following a purchase from 20/08/2025
The labels are very good as usual. However, the stamp is not great. It makes lines and is not very precise.
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Response from Petit-Fernand
Hello Caroline,
Thank you for taking the time to share your opinion. We are glad that you like our labels. We are sorry to hear that the stamp did not meet your expectations. Your feedback is valuable and we will use it to improve the quality of our products. We have contacted you to find a solution to your problem.
Best regards,
Alice C-Monetiquette
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Vittoria V.
Rating: 2 out of 5
following a purchase from 20/08/2025
I have not received my order but they sent it again, I am waiting
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Response from Petit-Fernand
Hello Vittoria,
Thank you for your review. We are sorry to learn that you have not yet received your order. We are doing our best to resolve this type of situation quickly. We hope that the proposed solution has brought you complete satisfaction :)
Best regards,
The C-Monetiquette team
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Irina D.
Rating: 3 out of 5
following a purchase from 08/08/2025
I ordered name stickers for two children. They arrived mixed up, so I had to search for where each one is. Otherwise good.
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Response from Petit-Fernand
Good day, Irina,
thank you very much for your review.
Only labels sold in predefined packs are printed separately, which is not the case with your order. Therefore, all individual labels were in a single booklet.
We wish you a nice day,
Customer Service EsIstMeins
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Christelle G.
Rating: 3 out of 5
following a purchase from 19/08/2025
Sticker on the snack box poorly positioned with little bubble spots
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Response from Petit-Fernand
Hello Christelle,
Thank you for taking the time to leave your review on our C-Monetiquette site. We are sorry to learn that the sticker on the snack box did not meet your satisfaction due to its positioning and the bubbles. Your feedback is valuable and we will take it into account to improve the quality of our products. We have contacted you and hope that the proposed solution will bring you satisfaction.
Best regards,
Alice C-Monetiquette
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MARINE B.
Rating: 1 out of 5
following a purchase from 19/08/2025
Very very disappointed, order placed on time, never arrived... Automatic response email... In short, I will not place any more orders
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Response from Petit-Fernand
Hello Marine,
Thank you for taking the time to share your experience, even though it was not satisfactory. We are sincerely sorry to learn that your order did not reach you. Your feedback is valuable and will help us improve our service. I hope the solution we proposed brought you as much satisfaction as possible :)
Best regards,
Alice C-Monetiquette
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Florence C.
Rating: 3 out of 5
following a purchase from 19/08/2025
I had bought the same thing 2 years ago (the sticky labels) After 48 hours, first wash, they all went to the machine...
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Response from Petit-Fernand
Hello Florence,
Thank you for taking the time to share your experience with our sticky labels. We are sorry to hear that they did not hold up in the wash as expected. Your feedback is valuable and will help us improve our products. We have contacted you directly by email to resolve this issue and understand what happened.
Best regards,
Alice C-Monetiquette
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Lauriane J.
Rating: 1 out of 5
following a purchase from 19/08/2025
This was not what I wanted. I wanted labels for the crayons highlighted in the photos and I received average labels that are too big
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Response from Petit-Fernand
Hello Lauriane,
Thank you for taking the time to share your opinion. We are sorry to hear that the labels received do not meet your expectations.
After consultation, we note that you chose labels in the 1 line format. We recommend our "mini" format for your crayons and pens.
Have a nice day,
Camille C-MonEtiquette
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Lydia V.
Rating: 2 out of 5
following a purchase from 19/08/2025
First name and drawing much too small, this is not the first time I order yet and I have never had something so small
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Response from Petit-Fernand
Hello Lydia,
Thank you for your feedback. We are sorry to hear that the size of the first name and drawing did not satisfy you this time. Your opinion is valuable and will help us improve our products. Please feel free to contact us directly for any suggestions.
Have a nice day,
Camille C-MonEtiquette
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Julie T.
Rating: 1 out of 5
following a purchase from 19/08/2025
Snack box: personalization okay but bubbles everywhere under the sticker, for the price it's surprising, we expect something better made. Labels: the smallest ones are meant to be stuck on pens, carefully stuck, 30 minutes later, they started to peel off... I am disappointed and would not recommend this site.
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Response from Petit-Fernand
Hello Julie, thank you for your feedback. We are sorry to hear about your disappointment regarding the snack box and the labels. We will get back to you to find a quick solution.
Chiara, C-MonEtiquette
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Johanna D.
Rating: 3 out of 5
following a purchase from 19/08/2025
A bit disappointed, the personalized snack boxes have a large sticker, this one was quite poorly stuck with a lot of bubbles
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Response from Petit-Fernand
Hello, thank you for your feedback. We are sorry to hear about your disappointment regarding the snack box. We will get back to you privately to find a quick solution.
Chiara, C-MonEtiquette
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Gwendoline B.
Rating: 1 out of 5
following a purchase from 03/08/2025
The stamp leaves black marks on the sides of the first name, I had bought a stamp for my first child, which was great but this one is not good at all
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Response from Petit-Fernand
Hello Gwendoline,
Thank you for your feedback. We are sorry to hear that your experience with our stamp did not meet your expectations. Your satisfaction is our priority. We hope that the solution provided by email will suit you!
Best regards,
The C-MonEtiquette team.
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Allison M.
Rating: 1 out of 5
following a purchase from 19/08/2025
Last time I place an order. Order placed on 19/08. 3/09 still nothing.
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Response from Petit-Fernand
Hello Allison,
We hope that the second order has arrived well.
Again, sorry for this delivery issue.
Best regards,
Sandra from the C-MonEtiquette team
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Cecile D.
Rating: 3 out of 5
following a purchase from 19/08/2025
The labels are perfect as every year but the tasting box is tiny for a relatively high price... What a shame...
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Response from Petit-Fernand
Hello Cécile,
Thank you for your feedback on our labels and we are glad you like them every year. We take note of your comment regarding the size of the tasting box. Your satisfaction is our priority.
Have a nice day,
Camille C-MonEtiquette
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Virginie G.
Rating: 1 out of 5
following a purchase from 19/08/2025
Order not received, 1 week late
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Response from Petit-Fernand
Hello Virginie,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that you did not receive your order on time.
Have a nice day,
Sandra
The C-MonEtiquette team
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Diane F.
Rating: 3 out of 5
following a purchase from 19/08/2025
The labels for clothing come off in the wash. But my other orders are great.
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Response from Petit-Fernand
Hello Diane,
Thank you for your feedback and we are delighted to hear that you are satisfied with your other orders. We confirm the reshipment of the order within the next 48 hours.
Sandra
The C-MonEtiquette team
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Carol E.
Rating: 1 out of 5
following a purchase from 18/08/2025
I still have not received my order to date. And no response from you.
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Response from Petit-Fernand
Hello Carol,
Thank you for your feedback. Sorry again for this delivery delay.
Have a nice day,
Sandra
The C-Monetiquette team
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Annika F.
Rating: 3 out of 5
following a purchase from 08/08/2025
I have ordered several times already. In the last order, the pages were completely glued together. The ordered sample is partly outside the stickers. What a shame!
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Response from Petit-Fernand
Good day, Annika,
thank you very much for your kind review. I hope to welcome you back with us soon.
Have a nice day,
Customer Service EsIstMeins
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Nathalie R.
Rating: 3 out of 5
following a purchase from 18/08/2025
The labels were poorly pre-cut and therefore very hard to remove
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Response from Petit-Fernand
Hello Nathalie,
Thank you for your feedback regarding your experience with our labels. We are sorry to hear that you have encountered difficulties with the pre-cutting and take your comments very seriously. We will ensure to improve the quality of our products to better meet your expectations in the future.
Have a nice day,
Camille C-MonEtiquette
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Bénédicte L.
Rating: 2 out of 5
following a purchase from 18/08/2025
The labels peel off difficultly
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Response from Petit-Fernand
Hello Bénédicte,
Thank you for your feedback. We are sorry to hear that you have encountered difficulties with our labels. Your satisfaction is our priority, and we take your comments very seriously. Please do not hesitate to contact us directly so that we can provide you with a solution.
Have a nice day,
Camille C-MonEtiquette
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