Customer reviews of Petit-Fernand

Hello, I'm extremely disappointed and angry that the labels have rubbed off on my daughter's new clothes. It's unacceptable that labels that are supposed to be machine-safe should ruin clothes. Best regards.

Hello, I have always ordered from your site, my son has been going to camp for years and I regularly pass on your contact details to others if necessary. I must confess I'm a bit disappointed because the latest labels I bought come off in the first wash. Perhaps you have a solution or tip to avoid this? Thank you

I received labels from another customer. Customer service is returning the order. My son is going to camp, so I probably won't have time to use the labels.

I have not received the order, and I don't know if they will send me the order again or not because they have not answered me.

I would expect a customer service based in Bordeaux to be someone who speaks French well enough so that we wouldn't have trouble understanding each other. Don't put it on your website, then!

Unfortunately my order has not arrived for a month. Support does not really respond. Very unsatisfactory! You can forget about the answers here, it doesn't change anything! Unreliable unfortunately!

Order placed on June 4, no delivery, had to contact customer service 4, times to get a refund. Very disappointed

Despite the fact that the lunch box is advertised as dishwasher-safe, the picture came off during the first (!) rinse. After I wrote to support, I was assured that a replacement had been sent. To date (3 weeks later) nothing has arrived. The stickers are always OK.

Despite the fact that the lunch box is advertised as dishwasher-safe, the picture came off during the first (!) rinse. After I wrote to support, I was assured that a replacement had been sent. To date (3 weeks later) nothing has arrived. The stickers are always OK.

I have not received the order nor have I heard anything about it.

Unfortunately, no agreement has yet been reached. Money for ordered goods was deducted from my account on 3.6.22. Would not have been received until today. I wrote an email saying that the goods had not yet arrived, this was at the beginning of the week. Only the should be delivered in mailbox. Should ask neighbors. But definitely nothing arrived. I am very disappointed with the handling. As I had confirmed that nothing had been delivered anywhere. Then there was no reply

I placed an order, paid but nothing arrived.

Did you sell my phone number ????. I strongly suspect this because since my purchase, I have been harassed on my cell phone. I regret my purchase !!!!

Disappointing product. Followed the instructions right next to it, but when I washed it came unstuck and didn't hold.

I ordered them a first and second time. They take forever to arrive. But they look good aesthetically, so hopefully they will last in the washes and dryer

I find the labels impractical, they don't stick well, so yes of course it says to stick on the garment label, but with the size of the labels it's difficult to do so. In short, I'm disappointed and wouldn't recommend them.

Hello the labels are good quality but just the shipping and a little late I received 1 month later.

Cheap tacky plastic stickers Not worth the £12 paid , Then I get a phone call asking my problem although stated here , when requesting a goodwill refund I'm told to send back at my own expense, so awful merchandise and awful customer service!

I ordered a customized bottle and lunch box. The sealing ring on the bottle is bent, so it doesn't do its job. The personalized label on the lunch box has multiple bubbles that will eventually peel off...a pity because the quality of the bottle and lunch box looks good. I have complained and am waiting for a reply.

We ordered the stickers for our daughter's clothes again, we like them. Unfortunately, the page had hung up several times in the browser on the PC, the quantities were not transferred to the shopping cart at first, when we opened a new tab several hundred were stored in the shopping cart. Unfortunately, that was very annoying. Then we couldn't add other stickers properly, only again via new tabs.

Shipping was fast. The labels arrive in a cute little block but can be improved...both the thermo-adhesive ones and the regular labels for the items!

I love their work but they should improve the speed of delivery of the product.

Hello, in 2013 I ordered a set of special summer camp labels and was delighted. This year, I ordered a kit again, but I find that it doesn't really meet my needs. It would be nice to be able to choose the contents of the kit according to the age of the child and the length of the stay. My daughter is going away for 3 weeks, and she's 12, so she needs more clothing and footwear labels than are included in the kit. On the other hand, the kit offers too many object labels. What's more, I had a major problem with the sticky clothing labels coming unstuck! I've filed a customer service complaint, but so far there's been no response. So I'm going to have to buy iron-on to mark the rest of the clothes, even though it's much less attractive than these colorful, customizable labels. At 32 euros per kit, I thought I'd be able to mark everything, so I'm a bit disappointed with my purchase.

SCAM, won with the code UHV-22-VH3VY but impossible to benefit from it, pass your way

One wash and it comes off for some garments

My opinion is that you have kept the money and the labels, so you have a zero out of zero.

Quality label, but the logos are a bit babyish for a 12-year-old?

The labels are pretty, but difficult to remove from the sheet. And the self-adhesive clothing labels peel off after the first run in the washing machine, which is very disappointing.

None of the iron-on labels held!

Self-adhesive garment labels are machine washable.

The only downside is the delivery time, but the order tracking service is great!

great labels, however the labels were for two separate grandchildren - so had to disassemble the booklet - split the stickers. If two different names - give two different booklets.

Product still not arrived weeks after order was placed.

I have purchased at two times thermoadhesive labels from you, the quality compared to previous years has greatly deteriorated, i.e. labels put on as per your description after not even one wash in the washing machine the same came off. I think I will no longer buy from you I will turn to other firms that use materials of definitely higher quality than yours.

A shame !!!!! I ordered 2 times and never received anything !!!! To flee ..

Labels that come off in the 1st wash, although the gluing procedure was followed... Thank you for sending them back to me, but if I have to take my iron with me every time I wash them to glue them back on, it's not so great!

Very good products but they take too long to deliver the item

My labels come off all the time. I do not recommend this product.

Disappointed with my last order. The dinosaur motif I'd chosen didn't appear on the white/grey background, I didn't see this bug and I received labels with no illustration (just the first name). After-sales service told me all I had to do was reread my order in my e-mails... and after a 2nd complaint I was entitled to a discount voucher.... I won't be ordering from them again

I never received my order. I sent a message to customer service, no answer. Disappointed