The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Was really looking forward to receiving these labels as my 1year old starts nursery in a couple of weeks. Over two weeks later and I still haven't received them. When I requested a refund, there was no means of an apology/offering an alternative, just literally "have a nice day." If items I've ordered from the US can arrive within two weeks of ordering, then so can something which is coming from France (I'm in the UK so a lot closer!)
Response from Petit-Fernand
Dear Aysha, we are sorry you did not received your labels and they got lost by the postal services. This is something we dont have influence on. We are always glad to resend the labels on our cost again but you asked for the immediate refund. The last email from us was the confirmation of the refund and we indeed wished you a nice day. We are sorry if that was inappropriate.
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Lidia Fernández
Rating: 2 out of 5
I was expecting better quality and that the labels would not be so easy to remove, both the thermo-adhesive and the normal ones. I would not recommend the truth
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Response from Petit-Fernand
Hi Lidia, I confirm that it is not normal for this to happen. I have just sent you an email to understand the problem and to find a solution. I look forward to hearing from you and wish you a happy day! Bea
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Patricia Gómez
Rating: 1 out of 5
There is no way that thermal labels last even 72h on clothes. It can not be put on elastic, or polar, or anything, then ... is indicated for baby clothes how is it? (Because all baby clothes are like that). It is my second order (I wanted to see that it was not a bad throw). And nothing. And obviously I followed the instructions to the letter. I am very unhappy.
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Response from Petit-Fernand
Hi Patricia, thank you for your message. I am very sorry for what happened. I have just sent you an email, I am waiting to provide you with a solution as soon as possible! Best regards, Bea
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Paola Peña
Rating: 2 out of 5
The product was shipped with a typo and they did not modify it.
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Response from Petit-Fernand
Hi Paola, I am very sorry for what happened. Our teams have made the labels as you had customized them at the time of ordering. Unfortunately, when you requested the modification the order had already been shipped. I am sorry for what happened. If you have any questions, I am at your disposal. Bea
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lg
Rating: 1 out of 5
I am very sad to write this, but the last package of labels has not been what I expected. I bought a nursery and birth package for my son and out of the first 5 heat adhesive labels I used, already 5 of them after the first wash have come off the clothes (some partially and some completely).
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Response from Petit-Fernand
Hi Lucia, I am very sorry for what happened. I just sent you a message by mail to understand the problem and quickly bring you a solution! I am waiting for you and I wish you a happy day! Bea
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Marie-Dominique zidoR
Rating: 1 out of 5
It doesn't stick very well to clothes, let alone in the wash.
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Response from Petit-Fernand
Hello Marie-Dominique, thank you for your feedback. I'm sorry you're having trouble with our labels. I've just sent you an e-mail to find out what the problem is so that we can get back to you as soon as possible. We look forward to hearing from you. Have a lovely day! Bea
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delph u
Rating: 1 out of 5
I bought 3 gourds for each of my children in April 2021... they use it for school. I have no complaints about the bottle itself. However, the quality of the stoppers is deplorable. I'm on my 3rd set of stoppers (9 stoppers bought for 3 bottles), and they break at the slightest impact. The broken plastic is then sharp and no longer protects the sports cap... a shame for a product intended for children.
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Response from Petit-Fernand
Hello, thank you for your feedback. I'm sorry that you had difficulties with our products and that the caps did not meet your expectations. We take note of your comment and will do our best to offer the best quality to our customers! Have a nice day!
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Daniela
Rating: 1 out of 5
Too bad!!! I have always ordered and it has always gone well.... the product is of excellent quality, the labels are well made, tested in the dishwasher, washing machine, etc... and in fact they are still there... this time the disappointment is for the delivery, order placed on January 6, and still not arrived, probably problems on the delivery, but I am not given any update.... I still spent money on an order that: WILL ARRIVE?!!!
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Response from Petit-Fernand
Good morning Daniela, unfortunately you entered an incomplete address when you placed your order, which is probably why you did not receive it. Despite the fact that the error is not our fault, I have contacted you to find a solution to the inconvenience. Have a good day ? Alessio
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Bérengère Beltri
Rating: 3 out of 5
The problem is not c-monetiquette is the post I ordered on 26/01 and received my order on 10/02!
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Response from Petit-Fernand
Hello Berengaria, thank you for your feedback. I'm sorry that you received your order so late. We are sincerely sorry for this delivery anomaly by the postal services. The whole team wishes you a wonderful day!
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Iva
Rating: 1 out of 5
I haven't received my order and have no shipping updates.
Response from Petit-Fernand
Dear Iva, Thank you very much for shopping at Petit-Fernand! I am sorry you have not yet received your order. I can confirm that your order was manufactured within the agreed 48 hours and delivered to the postal service on 1st of February with priority rate. The delivery time should take from 2 to 6 working days. It is possible that the delivery time may be longer due to the problems encountered by the postal services, but given the time that has passed, your order should already have reached you. Could you please confirm to the customer service that the address you gave when you placed your order is correct? We will remanufacture and send your labels on our cost to the confirmed address.
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Debora Duarte junceiro
Rating: 1 out of 5
Still not received
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Response from Petit-Fernand
Hello Debora, thank you for your feedback. I can confirm that your order was refunded on February 11. Have a nice day! Bea
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Michelle B.
Rating: 1 out of 5
I still haven't received my order, very disappointed
Response from Petit-Fernand
Hi Michelle, Thank you very much for shopping at Petit-Fernand! I am sorry you have not yet received your order. I can confirm that your order was manufactured within the agreed 48 hours and delivered to the postal service on the 1st of February with priority rate. The delivery time should take from 2 to 6 working days. It is possible that the delivery time may be longer due to the problems encountered by the postal services, but given the time that has passed, your order should already have reached you. Could you please confirm wih our customer service that the address you gave when you placed your order is?
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Leïla Debiesse
Rating: 1 out of 5
I still haven't received my order, after several weeks, so it's too late! Leïla Debiesse
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Response from Petit-Fernand
Hello Leïla, I've just sent you an email to check the delivery address. Looking forward to hearing from you, I wish you a great start to the week! Bea
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Mélanie MENARD
Rating: 2 out of 5
For my last order, the labels didn't come off, I had to cut them out. This is the first time this has happened to me. I wanted to inform you anyway
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Response from Petit-Fernand
Hello Melanie, Thank you for your feedback. I've just sent you an e-mail to help you understand the problem. I look forward to hearing from you. Have a nice day! Bea
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CloMart
Rating: 1 out of 5
I bought two personalized water bottles. For one of them I had to change the cap, which was cracked. The caps are unsuitable for children. It's impossible to open or close them. Today my children have bottles with the cap still open. It's very disappointing for a product at this price!
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Response from Petit-Fernand
Hello, thank you for your feedback. I'm very sorry that you've had problems with the caps on our water bottles. I invite you to write to us at [email protected] so that we can understand the problem and provide you with a quick solution. I look forward to hearing from you and wish you a pleasant day! Bea
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Justine Roobaert
Rating: 2 out of 5
I'm extremely disappointed with iron-on clothing labels! Despite following the instructions to the letter, the labels come off, sometimes even before they've been washed... As for self-adhesive labels for objects, I recommend them! They hold well on objects, they're pretty and there's a wide choice of personalization options.
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Response from Petit-Fernand
Hello Justine, thank you for your feedback. I'm really sorry you've had trouble with our labels. I've just sent you an e-mail so that we can better understand the problem and get back to you quickly with a solution. I look forward to hearing from you and wish you a wonderful day! Bea
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Maurizio P.
Rating: 3 out of 5
Great site, packaging and instructions. unfortunately, however, half of the labels came off in the first wash.
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Response from Petit-Fernand
Good morning Maurizio, we are sorry to hear that our order did not meet your expectations. It is probably a defective batch, I have sent you an email in order to find a suitable solution. Have a nice day ? Alessio
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Carina
Rating: 2 out of 5
Unfortunately, the three sets were put together like a set and not like individual ones, which is bad because sue should get them from several people for her birthday. Furthermore, I found it a pity that each sheet was put in the first row, which probably wouldn't have happened if they hadn't put so many in one go. That would definitely be better
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Response from Petit-Fernand
Hello Carina. Thank you for your review. We send all the labels in one folder as they all have the same name. If you would like separate booklets, you can make a note of this when ordering. Regarding the stapled labels, please show the photo to customer service so that we can find a solution.
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MONICA
Rating: 1 out of 5
Although there has been some difficulty in communication, they wrote to me to solve a problem with the shipment. I hope that the product will now arrive. Thank you!
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Response from Petit-Fernand
Hello Monica, thank you for your message. I am sorry that you did not receive your order. Yesterday I asked you if you would like to keep the same address for the new shipment. Without a reply from your side unfortunately we can't do anything. I am waiting and I wish you a good day! Bea
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Becky
Rating: 3 out of 5
Not what expected at all. For the price you pay they are tiny. They seem pretty sticky but have only been on things a few days & not washed yet. Don't believe they are value for money, very disappointed
Response from Petit-Fernand
Dear Becky, we display the measurements on the website for everyone to know the actual size. All labels are machine washable at up to 60° and dryer safe if the instruction is followed correctly. Did you receive anything different from what you have ordered?
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Sara C.
Rating: 3 out of 5
a tad long delivery time, otherwise great labels
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Response from Petit-Fernand
Good morning, we apologize for the delivery time. We are glad you like our items and look forward to seeing you soon on Petit Fernand! ? Alessio
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Khadija Kad
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Hello Khadija, thank you for your message. I can confirm that your order is being processed and will be shipped as soon as possible to the confirmed address. I remain available and wish you a beautiful day! Bea
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Enrico
Rating: 1 out of 5
I am awaiting the requested order on 09/01/2022
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Response from Petit-Fernand
Good morning, we are sorry to hear that you have not yet received your order. We have sent you an email to confirm the address. Looking forward to Sue, Have a nice day ? Alessio
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Margarita
Rating: 2 out of 5
So far always very happy but the last order has not been as expected. First wash and labels peeled off after having ironed them thoroughly!!!
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Response from Petit-Fernand
Hi Marga, I am very sorry for what happened. I just sent you an email so that we can find a solution. I confirm that it is not normal for this to happen! Best regards, Bea
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Rita L.
Rating: 1 out of 5
Order still not received after 20 days.
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Response from Petit-Fernand
Good morning, we are sorry to hear that you have not yet received your order. We have sent you an email in order to find a suitable solution. Have a nice day ? Alessio
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SC
Rating: 2 out of 5
The labels for clothes are very good but I had also ordered labels for small jars which I didn't receive.
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Response from Petit-Fernand
Hello Stéphanie, thank you for your feedback. We are sorry to hear that you have not received your order in full. We have put the missing elements back into production, and they will be manufactured and shipped within 48 hours and delivered within 2 to 6 working days. We apologize for the inconvenience. Have a nice day? Bea
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cristina
Rating: 3 out of 5
The bottles are very nice but the caps do not work well. They break easily
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Response from Petit-Fernand
Hello Cristina, I am very sorry for what happened. I have just sent you an email to understand the problem and be able to provide you with a solution. I look forward to hearing from you and wish you a happy day! Bea
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Godin Charlotte
Rating: 2 out of 5
The size of the labels is not practical either too large or too wide ... a little disappointed.
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Response from Petit-Fernand
Hi Charlotte, I'm sorry our labels aren't what you wanted. The dimensions of our labels are indicated on our page, directly when you personalize your products. Have a nice day! Bea
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Sabcha
Rating: 2 out of 5
I'm used to ordering from your site and I've never had a problem with the labels, but this time they're almost all peeling off, which is very disappointing.
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Response from Petit-Fernand
Hello Sabrina, I'm sorry you're having trouble with our labels. I've just sent you an e-mail so that we can understand the problem better and get back to you as soon as possible. Have a nice day! Bea
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Isabelle
Rating: 3 out of 5
Super nice design, unfortunately the iron-on labels for clothes don't hold at all despite following the instructions exactly, most of them come off the clothes after just one wash. I now only buy adhesive labels.
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Response from Petit-Fernand
Hi Isabelle, we're really sorry to hear that. These should not come off. Can you please contact our customer service so that we can find a solution?
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Virginie Dubois
Rating: 3 out of 5
the labels are great, no regrets the lunch box arrived damaged, it didn't take long for my little guy to finish the closure which was imperfect and the decoration is already starting to peel off after 2 weeks it's really disappointing :(
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Response from Petit-Fernand
Hello Virginie, I'm really sorry to read this. I've just sent you an e-mail to find out more about the problem. I look forward to hearing from you and wish you a lovely day! Bea
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Maria
Rating: 3 out of 5
I placed the order and the next day I received a 20% discount promotion, it seems like a joke. The order arrived 20 days after I placed it and it came with Christmas gift tags (at the end of January). This time the experience has not been entirely satisfactory.
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Response from Petit-Fernand
Hi Maria, I am really sorry for what happened. I apologize for the delay and I am sorry that you placed an order before the promotion. Please do not hesitate to contact our customer service for any questions. Best regards, Bea
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Claudia P.
Rating: 2 out of 5
Unfortunately, the order placed never arrived at its destination, despite reminders. I was teased and waited additional time, but nothing ever arrived. On a positive note, they gave me a refund after several months.
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Response from Petit-Fernand
We are sorry for the unpleasant experience. We have made every effort to resolve this shipping anomaly. We remain available for any clarification at [email protected]. Have a nice day ? Alessio
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Maud GONCALVES
Rating: 3 out of 5
Very nice labels, fast delivery but labels missing on 2 plates.
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Response from Petit-Fernand
Hello Maud, thank you for your feedback. I'm sorry you didn't receive your order in full. I have just sent you an e-mail and we will send you the missing items as soon as possible. I look forward to hearing from you, and wish you a wonderful day! Bea
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Celine MARESTAING
Rating: 2 out of 5
Disappointed,because the labels come off in the wash.....
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Response from Petit-Fernand
Hello Céline, I'm really sorry to read this! I've just sent you an e-mail so that we can understand the problem and quickly find a solution. We look forward to hearing from you. Have a lovely day! Bea
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Maëva LS
Rating: 2 out of 5
I'm writing another review because I'm finally disappointed! On the whole the delivery and the contents are great ... but the labels come off after the 2nd machine wash!
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Response from Petit-Fernand
Hello Maëva, thank you for your feedback. I can confirm that this is not normal. I invite you to send an e-mail to our customer service, [email protected] so that we can understand the problem and come back to you with a solution. Thank you very much! Have a nice day! Bea
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Caroline Dubois
Rating: 1 out of 5
I have not received my order....
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Response from Petit-Fernand
Hello Caroline, I'm sorry you didn't receive your order. I can confirm that it was dispatched on Friday January 28 to the confirmed address. It should be arriving in your mailbox shortly! A great start to your week! Bea
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Rachel
Rating: 1 out of 5
I have still never received my order
Response from Petit-Fernand
Dear Rachel, we are sorry to hear that you still did not receive your order. Could you please contact customer service to verify your address?
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Marine Gustin
Rating: 3 out of 5
I am basing this rating on my last two orders, before these I would have given a 5/5. The first was an order for self-adhesive clothing labels and the second for iron-on labels. My last order of self-adhesive labels was a disaster, the labels simply wouldn't stick for more than 24 hours, and machine washing resulted in the labels sticking to the drum. So I tried iron-on and was disappointed again. Some don't stick to the lining of the garment (in velvet, a classic and common material) and some will adhere but come off, partially or totally, after a wash or on a garment worn for a day. So I'm going to look for another brand.
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Response from Petit-Fernand
Hello Marine, I completely understand your disappointment. I can confirm that this is not normal. I've just sent you an e-mail so that we can understand the problem and find a solution very quickly. Looking forward to hearing from you, I wish you a lovely day! Bea
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Sofiane Imazatene
Rating: 1 out of 5
I ordered clothes labels that were even supposed to wash out. After a week my son lost them all.
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Response from Petit-Fernand
I'm sorry you've had trouble with our labels. It's not normal for them to come off like this. I've just sent you an e-mail so that we can understand the problem and come up with the best solution. Have a nice day! Bea
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