Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
I placed an order on August 28, 2021 that I paid for in advance and never received. I complained several times by email to no avail. Finally they told me they would resend the order but they lied again. I never received anything , only emails for me to leave a valuation. As of January 19, 2022, I think I can already confirm that the company Petit Fernand is unprofessional to use no other words to describe them. They have my money for nothing. Very very disappointed
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Response from Petit-Fernand
Hello, I am very sorry for what happened. I confirm that your order has been shipped to the confirmed address. I am really sorry that you did not receive the labels. I have requested the refund from our accounting department. It will be reflected in your account in 2 to 5 working days. I remain at your disposal for any further information. Have a nice day! Bea
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Ke
Rating: 1 out of 5
I have not received my order for more than two weeks. The money was booked immediately, but no delivery So outrageous. Never again
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Response from Petit-Fernand
We are sorry to hear that the labels were lost in the post. The new batch was sent to you on January 11. We hope that you will receive them soon.
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Delphine Hamel
Rating: 3 out of 5
The labels come off in the 1st wash, I'm disappointed.
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Response from Petit-Fernand
Hi Delphine, I'm sorry you're having trouble with our labels. I have just sent you an e-mail to try and find a solution. Looking forward to hearing from you, I remain available and wish you a lovely day, Bea.
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Clara
Rating: 1 out of 5
Unfortunately I ordered a replacement cap for a personalized water bottle that my sister had given to my son arrived yesterday also this cap does not close defective in short 10 euro cap thrown away
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Response from Petit-Fernand
Good morning Clara, we are sorry the product did not live up to your expectations. The cap in question has an anti-leakage system that makes it complex to open. For additional reassurances on the matter, I invite you to contact us at [email protected] Alessio
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Sabina
Rating: 1 out of 5
Very bad delivery the order arrived after a month Absurd
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Response from Petit-Fernand
Good morning Sabina, we are sorry about the delivery time. The postal services must have surely encountered a problem in getting the package delivered to them. We thank you for your understanding and remain available for any additional information at [email protected] Alessio
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Léora Peraud
Rating: 3 out of 5
The labels are super pretty! Glued last week and already peeling off! A little disappointed by the quality
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Response from Petit-Fernand
Hello Léora, thank you for your message. I've just sent you an email, it's not normal for the labels to come off. I look forward to hearing from you, and wish you a wonderful day! Bea
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Diana Torres Ibáñez
Rating: 1 out of 5
My order never arrived I placed it in September
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Response from Petit-Fernand
Hi Diana, I am very sorry for what happened. I have just sent you an email in order to find a solution. I am waiting for your reply. Best regards, Bea
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Jennifer S.
Rating: 3 out of 5
Stickers are fine but delivery is really really slow.
Response from Petit-Fernand
Good morning Jennifer, we are sorry for shipping time. For any further information thanks to write us to [email protected] Thank you for your understanding. Have a nice day! ? Alessio
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Valentina C.
Rating: 2 out of 5
Too slow delivery
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Response from Petit-Fernand
Good morning, we are sorry for the delivery time. In case you are still waiting for your order please do not hesitate to contact us at [email protected]. Have a nice day ? Alessio
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Almudena Casas
Rating: 2 out of 5
My labels are peeling off, it's a pity I bought them because they didn't work and I will have to buy new ones. In addition, the aquamarine tone loses color with the heat of the iron.
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Response from Petit-Fernand
Hello Almudena, Thank you for your order with Petit Fernand. I confirm that it is not normal for them to come unstuck. I have just sent you an email to [email protected] in order to find a solution. I look forward to hearing from you and wish you a happy day! Bea
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Claire
Rating: 1 out of 5
I selected name stickers with vehicles on so my son would be more willing to have them in his clothes. My 3 year old was disappointed that his stickers then didn't have a picture on as ordered. I don't think I would have paid a premium had I have expected this to happen.
Response from Petit-Fernand
Hello Claire, Thank your for your order. I am really sorry the stickers are not how you expected them to be. However, it is shown on our website that the picture (bus) was unavailable for the background you had chosen. I have sent you an email with the screenshots so you can see. Wishing you a lovely day, Bea
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Brigitte Taravella
Rating: 1 out of 5
Good evening, never received the labels.
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Response from Petit-Fernand
Hello Brigitte, I've just sent you an e-mail to check with you whether the address provided was correct. I look forward to hearing from you, and wish you a wonderful day! Bea
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Música Muisca
Rating: 2 out of 5
I have only bought once. The order has not arrived after about 3 weeks. I will see if the product is any good when it arrives.
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Response from Petit-Fernand
Hello, I am very sorry that you have not received your order yet. I confirm that it has been manufactured again and shipped on January 7. It should not take long to arrive! I hope it gets to you very soon and I wish you a happy day! Bea
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Pierre Faure
Rating: 1 out of 5
Too bad I didn't receive my order
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Response from Petit-Fernand
Hello, I'm sorry you didn't receive your order. My colleague replied to your e-mail on January 7, asking if the address you provided at the time of purchase was correct. I look forward to hearing from you and wish you a wonderful day! Bea
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Irene
Rating: 2 out of 5
This is my fourth order, always everything correct, very nice and durable stickers. My last order was a Christmas order placed on December 8. It arrived and the Christmas window stickers were missing. I contacted them and they informed me that they were out of stock and would send them to me later. It is January 4 and Christmas is over and I am still without the stickers. They could have proactively informed me of the out of stock and offered a refund. Update: I received the stickers on January 12.... Christmas over, they could have offered a refund, some voucher or discount code for the delay, etc. But mostly lack of proactive information from the beginning.
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Response from Petit-Fernand
Good morning, We are sorry for the inconvenience caused and we ask you to accept our sincere apologies. Due to the high demand during the holiday season, this type of incident tends to occur and we do our best to try to minimize them. I confirm that the missing labels were resent from our side on 24/12. You can track them directly on the Correos website with the N° LD118201663FR. We hope they will reach you soon. Have a nice day, Maialen
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Client
Rating: 1 out of 5
I place an order and realize that I have made a mistake, so I am offered to change my order because it is not yet produced. I changed it 5 minutes after placing my order ... they replied 3 days later, telling me it was too late to change it! So why offer me this? Lame, avoid it!
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Response from Petit-Fernand
Hello, Please accept our sincerest apologies. It's true that you requested the modification within the allotted time. In order to find a solution to your problem as quickly as possible, I have sent you an e-mail. Sincerely, Alessio
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