The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Unable to peel the labels, I had to peel the whole sheet to peel the labels, damaging and twisting them in all directions. Otherwise, the label itself was pretty.
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Response from Petit-Fernand
Hello Christelle,
Thank you for your feedback, and we are sorry to hear that you encountered difficulties with our labels. We place great importance on customer satisfaction and take your comments very seriously. We are sincerely sorry for this anomaly.
Please feel free to contact us directly for any assistance.
Have a nice day,
Camille C-MonEtiquette
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Lydia T.
Rating: 3 out of 5
following a purchase from 12/08/2025
Hello, The labels come off very difficultly as if the cutting was poorly done. It's a shame
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Response from Petit-Fernand
Hello Lydia,
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered difficulties with our labels. Your feedback is valuable and we will review it to improve our products. Please feel free to contact us directly via our contact form on our website.
Sandra from the C-MonEtiquette team
C
Christine M.
Rating: 3 out of 5
following a purchase from 13/08/2025
Honestly, it was always perfect in terms of delivery and quality. This time the quality is top-notch but the delivery and customer service... no... it took twice as long and customer service hasn't even responded to me yet...
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Response from Petit-Fernand
Dear Christine,
Thank you for taking the time to share your experience on our site. We are delighted to hear that you are satisfied with the quality of our products. However, we sincerely regret the inconveniences encountered regarding delivery and customer service. I have just contacted you by email to assist you.
Best regards,
Sandra from the C-MonEtiquette team
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Elodie R.
Rating: 1 out of 5
following a purchase from 12/08/2025
Order placed in mid-August never received
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Response from Petit-Fernand
Hello Elodie,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that you have not received your order.
The refund has been processed following our exchanges.
Have a nice day,
Sandra from the C-Monetiquette team
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Angélique T.
Rating: 1 out of 5
following a purchase from 13/08/2025
Not satisfied with the ordered water bottle. Just simple labels stuck on, I didn't expect that.
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Response from Petit-Fernand
Hello Angélique,
Thank you for taking the time to share your feedback. We are sorry to hear that the water bottle does not meet your expectations. Your feedback is valuable and we are constantly working to improve our products. Please feel free to contact us directly via our contact form, we would be happy to find a solution that satisfies you.
Sandra from the C-MonEtiquette team
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Pauline C.
Rating: 2 out of 5
following a purchase from 12/08/2025
Sticker removal tool. They were poorly pre-cut.
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Response from Petit-Fernand
Hello Pauline,
Thank you for taking the time to share your experience. I just sent you an email. :)
Sandra
C-MonEtiquette
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Magali H.
Rating: 2 out of 5
following a purchase from 12/08/2025
Thick labels very difficult to detach, I do not recommend at all
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Response from Petit-Fernand
Hello Magali,
Thank you for sharing your feedback. We are sorry to hear that the labels did not meet your expectations. Your feedback is valuable and allows us to improve our products. We have just contacted you to find a quick and effective solution to your problem.
Best regards,
The C-Monetiquette team.
A
Anne sophie P.
Rating: 2 out of 5
following a purchase from 10/08/2025
The labels peel off very poorly
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Response from Petit-Fernand
Hello Anne-Sophie,
Thank you for taking the time to share your feedback. We are sorry to hear that the labels did not meet your satisfaction. Your feedback is valuable and will help us improve the quality of our products. We have just contacted you by email to resolve this issue.
Best regards,
The C-MonEtiquette team
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Elisabeth P.
Rating: 3 out of 5
following a purchase from 12/08/2025
My order is incomplete. I ordered 4 different types of labels and I only received 3. I'm missing the unicorns. I will contact customer service
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Response from Petit-Fernand
Hello Elisabeth,
Thank you for taking the time to leave a review. We are sorry to hear that your order is incomplete and that you did not receive all the desired labels. Your satisfaction is our priority, and we are happy to have been able to assist you during our email exchanges. Hoping that the rest of your order has brought you all the possible satisfaction :)
Best regards,
Alice C-Monetiquette
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Grégory B.
Rating: 3 out of 5
following a purchase from 11/08/2025
The sandwich boxes are great, but the water bottle still has a smell even after washing, my daughter doesn't want to drink from it
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Response from Petit-Fernand
Hello Gregory,
Thank you for your feedback regarding our products. We are glad that you appreciate our sandwich boxes, but we are sorry to hear that the water bottle does not meet your expectations. We encourage you to contact us directly so that we can help you resolve this issue.
Best regards,
Alice C-MonEtiquette
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Martine J.
Rating: 3 out of 5
following a purchase from 12/08/2025
Surprise at the choice of colors upon delivery which changed from white to yellow for the background and from blue to a very ugly green color. But it's done!
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Response from Petit-Fernand
Hello Martine,
Thank you for taking the time to share your opinion. We are sorry to hear that the colors of your delivery did not meet your expectations. Your feedback is valuable and will help us improve our services. Please do not hesitate to contact us for any other comments or suggestions.
Have a nice day,
Camille C-MonEtiquette
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Nathalie N.
Rating: 1 out of 5
following a purchase from 11/08/2025
This is the sixth year I have ordered from you, and I am disappointed this year, the name is not centered on the height of the label (it is very close to the top edge of the label).
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Response from Petit-Fernand
Hello Nathalie,
Thank you for your loyalty and for your feedback. We are sorry to hear that your recent order did not meet your expectations. Your comment is valuable and we will examine it carefully to improve the quality of our products.
We have also just contacted you to assist you.
Have a nice day,
Camille C-MonEtiquette
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Perle C.
Rating: 1 out of 5
following a purchase from 11/08/2025
The labels are already peeling off, I am really not satisfied. I was supposed to reorder for my second son, unfortunately it will not be on your site.
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Response from Petit-Fernand
Hello Perle,
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered a problem with our labels. Please know that customer satisfaction is paramount to us. For this, we have just contacted you to assist you.
Have a nice day,
Camille C-MonEtiquette
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Marine B.
Rating: 2 out of 5
following a purchase from 12/08/2025
The water bottle is pretty but of poor quality because it leaks. Moreover, I expected the graphics and name to be engraved while they are stickers.
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Response from Petit-Fernand
Hello Marine,
Thank you for your feedback. We are glad that you like the water bottle, but we are sorry to hear that it leaks. Your comments on the graphics are valuable and we will pass them on to our team. However, we assure you that it is a print directly on your product and not stickers.
Our customer service is at your disposal.
Have a nice day,
Camille C-MonEtiquette
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Tess M.
Rating: 2 out of 5
following a purchase from 01/08/2025
Defective ink stamp Ink smudges in the corners Soaks through clothes
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Response from Petit-Fernand
Hello Tess,
Thank you for taking the time to leave your review. We are sorry to hear that the ink stamp you received does not meet your expectations. Your feedback is valuable and helps us improve the quality of our products.
We have therefore sent you replacement stamps for the defective ones :) We hope they bring you complete satisfaction.
Best regards,
Alice from C-Monetiquette
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Paul C.
Rating: 2 out of 5
following a purchase from 13/06/2025
Bought 100 iron on labels, 7 of them have already fallen off my kids clothes and they have only been back to school for less than a week. Washed at 40 degrees and ironed on as instructed. Gave 2 stars as they look nice but they just won’t stay on.
Response from Petit-Fernand
Hello Paul,
Thank you for your feedback. We’re sorry to hear about the issues with the labels. Please reach out to our customer service team, and we will gladly assist you in resolving this. Your satisfaction is important to us.
Best regards,
Giulia Petit-Fernand Team
H
Hélène R.
Rating: 2 out of 5
following a purchase from 11/08/2025
A little disappointed with the ink stamp for marking clothes. It is not practical and does not show up very well.
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Response from Petit-Fernand
Hello Hélène,
Thank you for your feedback. We are sincerely sorry to hear that the ink stamp did not meet your expectations. Your satisfaction is important to us and we take your comments into consideration to improve our products. Please feel free to contact us directly for any assistance or suggestions.
Have a nice day,
Camille C-MonEtiquette
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Amélie C.
Rating: 1 out of 5
following a purchase from 11/08/2025
I am extremely disappointed with my order, the stamp is smudged, the stickers provided with the labels are stained... I thought I was ordering quality, I was wrong, I do not recommend as the quality is no longer there.
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Response from Petit-Fernand
Hello Amélie,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable and will help us improve our quality.
To assist you better, we have just contacted you.
Have a nice day,
Camille C-MonEtiquette
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Géraldine M.
Rating: 3 out of 5
following a purchase from 11/08/2025
It's a shame that the labels were not properly pre-cut because I had to redo all of them with a cutter to be able to peel them off. This is the first time in three years that I have this issue.
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Response from Petit-Fernand
Hello Géraldine,
Thank you for taking the time to share your experience with us. We are sorry to hear that you encountered a problem with the cutting of the labels. This is an issue we take very seriously and we will look into this point to improve our service. We appreciate your loyalty over the past three years and hope to fully satisfy you with your future orders.
To assist you, we have just contacted you.
Have a nice day,
Camille C-MonEtiquette
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ELODIE R.
Rating: 1 out of 5
following a purchase from 11/08/2025
I was disappointed. The labels peeled off very poorly. Many tore.
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Response from Petit-Fernand
Hello Élodie,
Thank you for taking the time to share your experience. We are sorry to hear that our labels were difficult to remove from their backing.
We have just contacted you to offer a solution.
Have a nice day,
Camille C-MonEtiquette
M
Marine L.
Rating: 3 out of 5
following a purchase from 11/08/2025
Satisfied with the received labels. Less so with the water bottle. My son has trouble drinking from it, sometimes it works, sometimes it leaks. Not simple... Too bad for the price of the bottle
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Response from Petit-Fernand
Hello Marine,
Thank you for your detailed feedback. We are pleased to hear that you are satisfied with the labels, but we are sorry to learn that the water bottle does not meet your expectations. We take your comment very seriously and will examine this situation.
We have just contacted you by email to resolve the issue quickly.
Best regards,
Alice from C-Monetiquette
G
Gwennaelle L.
Rating: 2 out of 5
following a purchase from 11/08/2025
The labels are impeccable. However, the personalized sticker on the lunch box is poorly stuck and will not hold up well against washing. (the lunch box is therefore too expensive compared to the quality of the adhesive)
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Response from Petit-Fernand
Hello Gwennaelle,
Thank you for your feedback and we are delighted to hear that you are satisfied with the quality of our labels. We take note of your comment regarding the sticker on the lunch box and the adhesive. Your satisfaction is paramount to us, and we will closely examine this situation to make the necessary improvements.
We have just contacted you to resolve this issue quickly.
Best regards,
The C-Monetiquette team
S
Sandra A.
Rating: 2 out of 5
following a purchase from 10/08/2025
Usually, I am satisfied with my purchases but this time, very disappointed!! The colors received are not the ones originally ordered and the font size is too small on some labels. Quite disappointed
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Response from Petit-Fernand
Hello Sandra,
Thank you for your feedback. We are sorry to hear that your last order did not meet your expectations. Your satisfaction is essential to us, and we take your comments very seriously. We have just contacted you by email to resolve your issue as quickly as possible.
Best regards,
Alice C-Monetiquette
K
Karen C.
Rating: 2 out of 5
following a purchase from 11/08/2025
I was disappointed with the tasting box which is poorly glued.
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Response from Petit-Fernand
Hello Karen,
We are sorry to hear that the tasting box does not meet your expectations. Your feedback is valuable and will help us improve the quality of our products.
We invite you to contact us through our website. We will help you. :)
Have a nice day,
Sandra
The C-MonEtiquette team
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Lauren R.
Rating: 3 out of 5
following a purchase from 01/08/2025
I can’t fault the quality of the stickers. They’re really durable. Unfortunately I received the wrong order twice then had to wait an additional time to receive them. The customer service team were fantastic and rectified the issues quickly.
Response from Petit-Fernand
Dear Lauren,
Thank you for your feedback! We're glad to hear that you appreciate the quality of our stickers and that our customer service team was able to assist you. We apologize for the mix-up with your orders and appreciate your patience. Your experience is important to us as we continually strive to improve.
Best regards,
Giulia Petit-Fernand Team
V
Valérie D.
Rating: 1 out of 5
following a purchase from 11/08/2025
I am disappointed this time. 1 day at school and my daughter's name came off her water bottle...
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Response from Petit-Fernand
Hello Valérie,
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered a problem with the product. It is not normal for the illustrations on our water bottles to fade. We invite you to contact us through our website with photos of the product in question.
We will help you.
Have a very nice day,
Sandra
The C-MonEtiquette team
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Adeline B.
Rating: 2 out of 5
following a purchase from 10/08/2025
Very disappointed with the quality: on my two lunch boxes, one had a decorative film that was peeling off and the other had a broken clasp. Customer service only replaced one box, but the new one arrived already scratched and dusty. I do not recommend
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Response from Petit-Fernand
Hello Adeline,
Thank you for taking the time to share your experience with C-Monetiquette. We are sincerely sorry to learn that the quality of our products did not meet your expectations. Your satisfaction is our priority, and we take your comments very seriously.
We are currently examining these quality issues to improve our products and services. Please do not hesitate to contact us again so that we can find a satisfactory solution for you.
Thank you for your understanding and we look forward to serving you better in the future.
Have a nice day,
Camille C-MonEtiquette
P
pauline J.
Rating: 3 out of 5
following a purchase from 10/08/2025
The labels are pretty and seem to be of good quality. However, the adhesive labels for objects are very difficult to remove from their place, they are poorly pre-cut. I spent more time peeling them off than if I had to write by hand on labels. My son couldn't peel them off without my help, which spoiled the experience. However, the iron-on labels for clothing are practical and quick to apply.
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Response from Petit-Fernand
Hello Pauline,
Thank you for your feedback regarding your labels from our "C-Monetiquette" site. We are pleased to learn that you appreciate the quality and aesthetics of our products, but we are sorry to hear that the experience with the adhesive labels did not meet your expectations.
Your comment about the pre-cutting is valuable and we will examine it to improve our products.
Have a nice day,
Camille C-MonEtiquette
P
Priscillia B.
Rating: 3 out of 5
following a purchase from 10/08/2025
The water bottle is beautiful, however I am skeptical about the fact that they are stickers.. we'll see if they hold up
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Response from Petit-Fernand
Hello Priscillia,
Thank you for taking the time to share your feedback on our C-Monetiquette site. We are delighted that you like the water bottle. Regarding your doubts about the durability of your customization, we want to assure you that it is a print directly on the product made to withstand daily use.
Please feel free to contact us if you have any other questions or if you would like to share your experience after use.
Have a nice day,
Camille C-MonEtiquette
D
Diana M.
Rating: 3 out of 5
following a purchase from 09/08/2025
There should be an option for smaller labels in larger quantities for pens. Also this time the printing was out of cut
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Response from Petit-Fernand
Hello Diana,
Thank you for your feedback regarding our site "C-Monetiquette". We take your suggestion into account about adding options for smaller labels for pens and we will also ensure to improve our printing process to avoid cutting issues in the future. Your opinion is valuable to us.
Have a nice day,
Camille C-MonEtiquette
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Marie L.
Rating: 2 out of 5
following a purchase from 10/08/2025
Stapled lots on the labels = unusable labels and removing the staple damaged the labels
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Response from Petit-Fernand
Hello Marie,
Thank you for taking the time to share your opinion. We are sorry to hear that you encountered problems with the labels. Your feedback is valuable and will help us improve our products.
To assist you, we have just contacted you.
Have a nice day,
Camille C-MonEtiquette
M
Megan H.
Rating: 3 out of 5
following a purchase from 30/07/2025
Great for plastic water bottles-so far the stickers have stayed put but all come off the labels of clothes
Response from Petit-Fernand
Dear Megan,
thank you for your feedback regarding our stickers. We are pleased to hear that they are performing well on plastic water bottles, but we apologize for the issues you've experienced with clothing labels. Your input is invaluable, and we will work on improving the adhesion for fabric surfaces.
Best regards,
Giulia Petit-Fernand
R
Ruken P.
Rating: 2 out of 5
following a purchase from 06/08/2025
The heat-adhesive labels do not hold at all despite following the steps
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Response from Petit-Fernand
Hello Ruken,
Thank you for your feedback. We are sorry to hear that the heat-adhesive labels did not meet your expectations. Customer satisfaction is our priority and we would like to understand your situation to provide you with a solution. To this end, we have just contacted you to assist you.
Have a nice day,
Camille C-MonEtiquette
S
Suzy D.
Rating: 1 out of 5
following a purchase from 09/08/2025
The 2 staples are placed on one label each which means I will have several unusable labels!
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Response from Petit-Fernand
Hello Suzy,
Thank you for taking the time to share your opinion. We are sorry to hear that you encountered a problem with the labels. Your feedback is valuable and helps us improve our products.
We hope that the solution we proposed to you is satisfactory.
Have a nice day,
Camille C-MonEtiquette
M
Melany S.
Rating: 2 out of 5
following a purchase from 29/07/2025
I ordered 3 different stickers, one sticker variant is neither as per the text nor the item as ordered.
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Response from Petit-Fernand
Good day, Melany,
thank you very much for your kind review. I hope to welcome you back with us soon.
Have a nice day,
Customer Service EsIstMeins
C
Conny G.
Rating: 2 out of 5
following a purchase from 29/07/2025
I thought they were prettier in color, unfortunately not bright enough, they looked better when ordered.
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Response from Petit-Fernand
Good day,
We are sorry that your order did not meet your expectations. Please do not hesitate to contact us by email so that we can assist you further.
Have a nice day,
Customer Service EsIstMeins
P
PERRAULT COUMAILLEAU A.
Rating: 3 out of 5
following a purchase from 08/08/2025
There should be fewer heat-adhesive labels.
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Response from Petit-Fernand
Hello,
Thank you for your feedback.
We take your comment about the number of heat-adhesive labels into account and we will consider adjusting our offer to better meet your expectations. Your satisfaction is our priority and your feedback is valuable to us.
Have a nice day,
Camille C-MonEtiquette
S
Sandra B.
Rating: 3 out of 5
following a purchase from 08/08/2025
The envelope was wet and the labels too 90% of the labels are intact
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Response from Petit-Fernand
Hello Sandra,
Thank you for your feedback regarding your order on our site "C-Monetiquette". We are sorry to hear that the envelope and the labels were damaged during shipping, and we take your comments very seriously to improve our services. Please do not hesitate to contact us for any further assistance or to resolve this issue.
Have a nice day,
Camille C-MonEtiquette
P
paola B.
Rating: 3 out of 5
following a purchase from 21/07/2025
Everything is perfect. Thank you
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Response from Petit-Fernand
Dear Paola,
thank you for your feedback and we are glad that you found everything perfect. We wish you a pleasant experience with our products and remain available for any further requests.
Giulia Petit-Fernand
A
Aurelie E.
Rating: 1 out of 5
following a purchase from 08/08/2025
I ordered several sheets of labels where some have been stapled! This means that I have several that are unusable!
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Response from Petit-Fernand
Hello Aurelie,
Thank you for sharing your experience. We are sorry to hear that some of your labels are damaged.
Unfortunately, we have not received a complaint about this. We have just contacted you to assist you.
Have a nice day,
Camille C-MonEtiquette
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