The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I ordered for 2 children. I expected to have 2 label notebooks like every year. Unfortunately not! Not easy because I had to unpack everything to give it to the other child.
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Response from Petit-Fernand
Hello Sandrine,
Thank you for your feedback. We are sincerely sorry for the inconvenience caused. Indeed, even when ordering for multiple children, the labels are not packaged separately, except in our economical packs.
We regret if this was not clear enough at the time of ordering and take note of your comment.
Best regards,
Chiara – C-MonEtiquette
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Bintou B.
Rating: 1 out of 5
following a purchase from 18/07/2025
Labels too big, not suitable
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Response from Petit-Fernand
Hello Bintou,
We are sorry to read that the labels you ordered do not meet your needs.
To help you best label your children's school supplies, we offer different sizes and formats of labels. To access all our labels ranging from 4-line formats to mini, you can select "shapes" in the object labels category.
Our customer service is also available to assist you.
Have a nice day,
Camille C-MonEtiquette
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Jessica K.
Rating: 1 out of 5
following a purchase from 08/07/2025
Not very happy! I haven’t received my order and it’s been reordered and still haven’t had anything I will not be shopping with this company again
Response from Petit-Fernand
Hi Jessica,
Your order has been resent.
Please keep us updated if there’s any further delay — we’re here to help.
Thank you for your patience.
Chiara, Petit-Fernand
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Fatima K.
Rating: 2 out of 5
following a purchase from 08/07/2025
I have ordered the stickers before, they were great, but this time they didn't really stick.
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Response from Petit-Fernand
Good day, Fatima,
I sincerely apologize for hearing about this inconvenience regarding your order, and I can fully understand the trouble this may cause. I have just contacted you to offer you a solution.
Have a nice day,
Customer Service EsIstMeins
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D'Apolito A.
Rating: 1 out of 5
following a purchase from 07/07/2025
I had already purchased from you in the past and I was very satisfied. This time it happened that for two consecutive times the product never arrived.
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Response from Petit-Fernand
Good morning Alessandra,
We apologize for the inconvenience, I confirm that the second order, sent by us for free, is currently in transit. Please do not hesitate to contact us if you notice a delay.
We remain at your disposal, Chiara, Petit-Fernand
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Ana Z.
Rating: 2 out of 5
following a purchase from 05/07/2025
The iron-on labels came off with the first wash
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Response from Petit-Fernand
Hello Ana,
I am very sorry to read your comment.
Our labels are very durable so they should not come off like that.
That’s why our customer service has just contacted you to help you.
Have a good day,
Camille Petit-Fernand
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Tess M.
Rating: 3 out of 5
following a purchase from 16/07/2025
My order arrived completely soiled with the heavy rains, I am very disappointed
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Response from Petit-Fernand
Hello Tess,
We are sincerely sorry to read your review.
We hope that your labels are indeed intact. To ensure this, we have just contacted you directly.
Have a nice day,
Camille C-MonEtiquette
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Amandine D.
Rating: 2 out of 5
following a purchase from 15/07/2025
Non-waterproof backpack... Stickers stuck on the water bottle, not very thoughtful... I could have done it myself... Water bottle cap not compliant with my request. Anyway, disappointed.........
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Response from Petit-Fernand
Hello Amandine,
We regret to discover your review, and I am sincerely sorry that the products received did not fully meet your expectations.
Regarding our bag, it is indeed without waterproof coating. I have immediately forwarded your suggestion to our product team – thank you very much for your constructive feedback!
For the customization of our water bottles, it is done by direct printing to ensure better durability over time and optimal quality.
Finally, regarding the cap that does not match your request, I invite you to contact our customer service: we will be happy to find a solution for you.
Have a nice day,
Camille – C-MonEtiquette
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Kirsty M.
Rating: 2 out of 5
following a purchase from 06/07/2025
Hello I have ordered before and was very happy but this time the second name Theo cude come wrong it come as Theo code
Response from Petit-Fernand
Hi Kirsty,
Thank you for your review. We’re sorry for the mistake with the second name. We will contact you via email shortly to resolve the issue.
Best regards,
The Petit-Fernand Team
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Sophie C.
Rating: 3 out of 5
following a purchase from 16/07/2025
I am disappointed because the color of the names does not match the order (blue).
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Response from Petit-Fernand
Hello Sophie,
We try to accurately represent the visuals of our products on our website. Despite this, some differences in shades may indeed appear between your screen and reality, and we are sorry for that.
We remain available to discuss with you if needed.
Have a nice day,
Camille C-MonEtiquette
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Anne Catherine V.
Rating: 2 out of 5
following a purchase from 15/07/2025
I ordered 3 times from you: 1st time perfect, 2nd time the package never arrived, and 3rd time I paid to receive my package in 4 working days, it arrived 10 days later... when I had to find another solution. Very disappointed.
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Response from Petit-Fernand
Hello Anne-Catherine,
Thank you for sharing your experience.
We are however sorry to note this anomaly during delivery.
We hope that the solution provided by our customer service will suit you.
Have a nice day,
Camille C-MonEtiquette
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Florentine C.
Rating: 1 out of 5
following a purchase from 13/07/2025
I received someone else's labels, but not mine. Following my complaint, I was told that I would receive my labels quickly, but after 10 days I still have nothing! I hope to receive them one day..
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Response from Petit-Fernand
Hello Claire,
We regret to read your review.
The quality of our products is our priority. The personalization of your bottles should not have come off like that.
We hope that the solution provided by our customer service will meet your expectations.
Have a nice day,
Camille C-MonEtiquette
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MARIA L.
Rating: 3 out of 5
following a purchase from 05/07/2025
I am happy but I ordered 3 names on labels for 3 different people and they all came in one package and I didn't like that, they should have put each one in a package, I had to unpack everything and distribute the labels and the loose iron-on paper, I didn't like that
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Response from Petit-Fernand
Hello,
Thank you for taking the time to share your opinion.
Indeed, we send our labels in a single notebook. The only thing we send separately are our Packs.
However, our customer service is still available to help you.
Have a great day!
Camille Petit-Fernand
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Claire P.
Rating: 1 out of 5
following a purchase from 11/07/2025
Not only is their description incorrect, but also the decoration of the bottles is not of good quality; the writing came off just 30 minutes after being taken out of the packaging, and since this is a bottle for preschoolers, I can't even imagine the state after use. After several complaints, no news from customer service.
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Response from Petit-Fernand
Hello Claire,
We regret to read your review.
The quality of our products is our priority. The personalization of your bottles should not have come off like that.
We hope that the solution provided by our customer service will meet your expectations.
Have a nice day,
Camille C-MonEtiquette
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Sara-Louise V.
Rating: 1 out of 5
following a purchase from 04/07/2025
Never received my product, second product has been re-sent and is now taking a very long time. I am doubtful I will receive this
Response from Petit-Fernand
Hi Sara-Louise,
We’re sorry for the delay in delivery. If you experience any further issues, please don’t hesitate to contact us and we will be happy to assist you.
Chiara, Petit-Fernand
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Katherine C.
Rating: 3 out of 5
following a purchase from 14/07/2025
I did not like the print quality. Moreover, the name is too small.
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Response from Petit-Fernand
Hello Katherine,
We are sorry that your order does not bring you complete satisfaction
Our customer service is still available to discuss with you if needed.
Have a nice day,
Camille C-MonEtiquette
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Emilie G.
Rating: 1 out of 5
following a purchase from 13/07/2025
Label on the water bottles that peels off only after a few days of use... Too bad
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Response from Petit-Fernand
Hello Emilie,
We regret to read your message.
The personalization of your water bottles should not deteriorate like this. The quality of our products is indeed our priority!
Our customer service has just contacted you to assist you
Have a nice day,
Camille C-MonEtiquette
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Victoria W.
Rating: 1 out of 5
following a purchase from 04/07/2025
I not received them yet but it says I should of had them on the 18th of July I am still waiting.
Response from Petit-Fernand
Hi Victoria, I am so sorry for that. I will contact you by email to help.
Kind regards, Chiara, Petit-Fernand
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Christin K.
Rating: 2 out of 5
following a purchase from 03/07/2025
I find the stickers way too wide for pens. They are displayed on pens on the side, which is why I assumed they were the right stickers.
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Response from Petit-Fernand
Good day, Christin,
We offer various label formats for pens, including mini formats. Don't hesitate to call me next time so I can assist you further.
We offer
Have a nice day,
Customer service EsIstMeins
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Diane D.
Rating: 2 out of 5
following a purchase from 13/06/2025
The labels do not peel off, had to use a cutter to peel them off...
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Response from Petit-Fernand
Hello Diane,
We are sincerely sorry to hear that your labels are difficult to remove from their backing.
To assist you as quickly as possible, our customer service has just contacted you.
Have a nice day,
Camille C-MonEtiquette
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Meyline A.
Rating: 2 out of 5
following a purchase from 12/07/2025
I ordered two personalized learning mugs, one was perfect, the other was delivered to me with a different design than the one I had chosen, so I was disappointed
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Response from Petit-Fernand
Hello Meyline,
We are sincerely sorry that the order received does not match what you ordered.
To assist you better, we have just contacted you directly.
Have a nice day,
Camille C-MonEtiquette
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Audrey B.
Rating: 3 out of 5
following a purchase from 12/07/2025
Labels of lower quality than previous years. From the first wash, 4 labels found in the machine (despite washing 48 hours after applying the labels)
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Response from Petit-Fernand
Hello Audrey,
We are sincerely sorry that your labels have come off like this. Our products are designed to last over time. Therefore, our teams have just contacted you to assist you as best as possible.
Have a nice day,
Camille C-MonEtiquette
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Marjolene T.
Rating: 3 out of 5
following a purchase from 12/07/2025
The quality is not amazing...
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Response from Petit-Fernand
Hello Marjolene,
We are sincerely sorry that the quality of the products received does not meet your expectations.
Our customer service has just contacted you to assist you.
Have a nice day,
Camille C-MonEtiquette
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De Salvo A.
Rating: 1 out of 5
following a purchase from 01/07/2025
Good morning Alessia,
Thank you for contacting us.
We noticed that you left a 1-star rating, but without any comment. We are sorry to hear that your experience was not satisfactory and we would like to understand better what did not work, so we can assist you better.
If you would like to provide us with more details, we are fully available to resolve any potential issues.
Best regards,
Chiara – Petit-Fernand
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Response from Petit-Fernand
Good morning Alessia,
Thank you for contacting us.
We noticed that you left a 1-star rating, but without any comment. We are sorry to hear that your experience was not satisfactory and we would like to understand better what went wrong, so that we can assist you in the best way possible.
If you would like to provide us with more details, we are fully available to resolve any potential issues.
Best regards,
Chiara – Petit-Fernand
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Patricia B.
Rating: 1 out of 5
following a purchase from 10/07/2025
The stamp is really not great... I am very disappointed. The labels are the best and I regret not having made that choice.
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Response from Petit-Fernand
Hello Patricia,
We are sincerely sorry that our stamp does not meet your expectations.
Our customer service is available to hear your feedback which would help us improve.
Have a nice day,
Camille C-MonEtiquette
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Anaïs G.
Rating: 3 out of 5
following a purchase from 10/07/2025
The personalized green small cotton bag is also perfect. However, I absolutely do not recommend the stamp.
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Response from Petit-Fernand
Hello Anaïs,
Thank you very much for your feedback.
Regarding our ink stamp, your feedback is very important to us! We have therefore just contacted you.
Have a nice day,
Camille C-MonEtiquette
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Fanny C.
Rating: 3 out of 5
following a purchase from 10/07/2025
Disappointed because the cutting of the labels cuts off a large part of the design... there is not much left in the end.
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Response from Petit-Fernand
Hello Fanny,
We are sincerely sorry to see that your order does not bring you complete satisfaction.
Our customer service remains available if needed.
Have a nice day,
Camille C-MonEtiquette
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Karine E.
Rating: 3 out of 5
following a purchase from 10/07/2025
I received the order and I am missing some items. I am a bit disappointed because I made a complaint and now I have to wait to receive it.
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Response from Petit-Fernand
Hello Karine,
We are sincerely sorry for this oversight that affected your order.
However, we hope that the products returned by our teams meet your expectations.
We remain available if needed.
Have a nice day,
Camille C-MonEtiquette
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Charlotte L.
Rating: 2 out of 5
following a purchase from 10/07/2025
1 missing product + 1 product from another customer received
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Response from Petit-Fernand
Hello Charlotte,
We are sincerely sorry to read your message.
We hope that the handling of this incident by our customer service and the proposed solution meet your expectations.
We remain available if needed.
Have a nice day,
Camille C-MonEtiquette
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sylvie M.
Rating: 3 out of 5
following a purchase from 10/07/2025
Disappointed with the water bottles, as soon as there was a small bump the decoration came off...
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Response from Petit-Fernand
Hello Sylvie,
We are sincerely sorry to read your message.
Our water bottles are designed to last over time. To assist you better, we have just contacted you directly.
Have a nice day,
Camille C-MonEtiquette
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Emmanuelle R.
Rating: 2 out of 5
following a purchase from 10/07/2025
Delivery time too long The labels do not stick to all surfaces, especially pencils.
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Response from Petit-Fernand
Hello Emmanuelle,
We sincerely apologize for this delivery delay.
As for your labels, the quality of our products is our priority. Therefore, we have just contacted you to assist you.
Have a nice day,
Camille C-MonEtiquette
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Santoro M.
Rating: 1 out of 5
following a purchase from 30/06/2025
A bent straw is not comfortable for a small child who splashes water all over themselves
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Response from Petit-Fernand
Good morning,
Thank you for your message and your feedback.
We are sorry to hear that the use of the foldable straw was not comfortable for your child. Indeed, as indicated on our website, our water bottle is recommended for children starting from 18 months, precisely because at a younger age it can be difficult to use independently without spilling water.
We remain available for any further information or advice on usage.
Best regards,
Chiara – Petit-Fernand
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Mia N.
Rating: 1 out of 5
following a purchase from 09/07/2025
I asked for very small labels for pencils and they are gigantic
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Response from Petit-Fernand
Hello Mia,
We are sorry that the labels you chose do not meet your expectations.
I see that you chose our pencil labels in 1 Line. If you want our smaller model, I recommend our "mini" labels.
Our customer service is available if needed.
Have a nice day,
Camille C-MonEtiquette
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Marine T.
Rating: 3 out of 5
following a purchase from 03/07/2025
No problem with the site and good communication regarding the order processing. I am a bit disappointed because the bottle has leaked several times, it needs to be held upright which is not easy with a baby.
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Response from Petit-Fernand
Hello Marine,
Thank you for your feedback!
Our bottle is indeed designed for vertical use. However, once closed, it does not leak anymore. If you notice any anomalies, I invite you to contact our customer service via our contact form.
Have a nice day,
Camille C-MonEtiquette
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Elodie L.
Rating: 3 out of 5
following a purchase from 09/07/2025
Late delivery, a bit disappointed with the adherence, on the cap and backpack. Otherwise, very nice print.
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Kim B.
Rating: 2 out of 5
following a purchase from 25/06/2025
Still have not recieved an order placed 3 weeks ago.
Response from Petit-Fernand
Hi Kim, so sorry to hear that§ I will contact you to help.
Kind regards, Chiara, Petit-Fernand
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Noëlla L.
Rating: 3 out of 5
following a purchase from 08/07/2025
Nothing to complain about the labels. I wanted to order a personalized tasting box and I am disappointed. The design is actually a poorly stuck sticker with bubbles. Disappointing for the price of the tasting box.
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Response from Petit-Fernand
Hello Noëlla,
Thank you for your feedback.
I am sincerely sorry to see that the box you received does not fully satisfy you. I will contact you to provide a solution.
Have a nice day,
Elise, C-MonEtiquette
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Stéphanie L.
Rating: 3 out of 5
following a purchase from 07/07/2025
Too expensive for the few labels received... The quality seems to be there, however.
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Response from Petit-Fernand
Hello Stéphanie,
Thank you for your feedback.
We understand your comment about the price — quality and customization are at the heart of our products.
Glad you noted that!
Have a great day,
Chiara – C-MonEtiquette
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Constance C.
Rating: 3 out of 5
following a purchase from 07/07/2025
Good product but expensive, it can double the price of the labeled material for a pencil, for example.
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Response from Petit-Fernand
Hello Constance,
Thank you for your feedback.
We understand your remark. Our prices reflect real quality work, made to last.
Glad that you like the product nonetheless.
Have a very good day,
Chiara – C-MonEtiquette
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sophie C.
Rating: 1 out of 5
following a purchase from 01/07/2025
Very disappointed. I ordered labels with Chronopost delivery for a quick goal and use. I paid a high price for delivery which made me lose 48 hours and there is a missing series of labels in the package.
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Response from Petit-Fernand
Hello Sophie,
We are truly sorry for this bad experience.
We have just contacted you by email to resolve this as quickly as possible.
Thank you for getting back to us so we can assist you promptly.
Best regards,
Chiara – C-MonEtiquette
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