The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I am sincerely sorry to read your message.
This is a manufacturing anomaly, your labels should not be difficult to remove from their supports.
To help you, I have just contacted you
Have a nice day,
Camille C-MonEtiquette
J
Julie F.
Rating: 2 out of 5
following a purchase from 22/06/2025
Invisible tampon on black clothing. For 30 euros I thought I would get white tights for dark clothing. It's a shame.
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Response from Petit-Fernand
Hello Julie,
I am sorry that the product ordered does not fully meet your satisfaction.
Indeed, we currently do not have white ink for our stamps.
This is one of our new products, so your feedback is valuable to us.
Have a nice day,
Camille C-MonEtiquette
A
AURIANE X.
Rating: 2 out of 5
following a purchase from 03/06/2025
This does not correspond to the product I thought I was buying (iron-on labels). Instead, I received labels to stick on the labels of the clothing, which does not meet my needs.
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Response from Petit-Fernand
Hello Auriane,
I am sorry that your order does not meet your expectations.
I see that you chose our self-adhesive labels that stick directly to the existing labels on your clothing. If you want our labels that apply with an iron, you can select our "iron-on labels" for your next order.
Have a nice day,
Camille C-MonEtiquette
M
Manon V.
Rating: 1 out of 5
following a purchase from 21/06/2025
Very disappointed... I bought a water bottle for my daughter, unfortunately she dropped it and the cap broke... it didn't even last a week...
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Response from Petit-Fernand
Hello Manon,
I am sincerely sorry to read that the cap of your bottle broke after the fall.
To allow you to fully enjoy your product, we have made the caps of our bottles available on our website as spare parts. You can find them in our "bottles" tab and then in the "bottle cap" category.
Have a nice day,
Camille C-MonEtiquette
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Nathalie L.
Rating: 1 out of 5
following a purchase from 17/06/2025
The pre-cutting was poorly done for my last order, difficult to peel them off
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Response from Petit-Fernand
Hello Nathalie,
I am sincerely sorry that your labels are difficult to remove from their supports. I have therefore contacted you to help you as best as I can with this anomaly.
Have a nice day,
Camille C-MonEtiquette
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Laetitia T.
Rating: 3 out of 5
following a purchase from 21/06/2025
The writing on the labels is 2 lines and really very small, almost unreadable while there is still space around the writings, it's a shame.
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Response from Petit-Fernand
Hello Laetitia,
Thank you for your feedback.
I am sincerely sorry that the labels you received do not fully satisfy you.
The font size indeed changes depending on the number of characters you add. I regret that your text is consequently smaller. This is also why we limit the number of characters on our products.
I have just forwarded your feedback to the relevant department so that it can be taken into account for future orders.
Have a nice day,
Camille C-MonEtiquette
K
Kirsty C.
Rating: 1 out of 5
following a purchase from 09/06/2025
The stickers se not pre cut very well making it hard to peel off, which causes the label to have torn or curled edge. Which means they won’t stick to the garment. Having to use scissors to cut the edges. Very disappointed at the previous ones I brought were wonderful.
Response from Petit-Fernand
Dear Kirsty,
Thank you for your feedback, and we're truly sorry to hear that you're disappointed with your recent labels — especially as your previous experience was positive.
This is certainly not the quality we aim to deliver. We will contact you shortly via email to better understand the issue and find a solution together.
Thank you again for bringing this to our attention.
Kind regards,
Chiara – Petit-Fernand
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clemence P.
Rating: 3 out of 5
following a purchase from 19/06/2025
The labels are really great, I order them every year... but the stamp is useless, despite its €30! It makes a big ink stain next to the first name...
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Response from Petit-Fernand
Hello Clémence,
Thank you for your trust.
I am sincerely sorry to read your feedback regarding our stamp.. This is one of our new products, so I have just contacted you by email to understand what happened.
Have a nice day,
Camille C-MonEtiquette
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Sarah S.
Rating: 1 out of 5
following a purchase from 08/06/2025
The stickers are not that good
Response from Petit-Fernand
Hi Sarah,
I'm really sorry to hear the stickers didn’t meet your expectations 😔
I'll reach out to you by email right away to better understand the issue and find a solution.
Chiara – Petit-Fernand
C
Cristina F.
Rating: 3 out of 5
following a purchase from 06/06/2025
This is the second time I order the labels and I love them....the only thing is that the ones I received are very difficult to unstick and some break... Thank you
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Response from Petit-Fernand
Hello Cristina,
Thank you for your comment and your trust.
We are sorry to hear that you are having difficulties peeling the labels from their backing.
To help you as best as possible, I have just contacted you
Have a nice day,
Camille Petit-Fernand
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Nour K.
Rating: 1 out of 5
following a purchase from 16/06/2025
Delivery time not respected, I paid an extra fee for express delivery and still received my package a week later.
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Response from Petit-Fernand
Hello Nour,
I have just processed the refund for the shipping costs, as the initial deadline was unfortunately not met.
I hope that, despite this technical setback, you will continue to place your trust in us.
I wish you a very beautiful summer,
Sandra
N
Nina P.
Rating: 2 out of 5
following a purchase from 05/06/2025
So far I have always been satisfied. But this time not at all. Still 14 days like always nothing no order there. Then it was sent out but unfortunately not completely.
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Response from Petit-Fernand
Good day,
thank you for your nice feedback. It is nice to hear that you were satisfied with your order.
Have a nice day,
Customer Service EsIstMeins
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Nina H.
Rating: 3 out of 5
following a purchase from 05/06/2025
Average quality, long delivery times
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ludivine L.
Rating: 3 out of 5
following a purchase from 14/06/2025
The quality of the bottle is good but disappointed that they are stuck stickers. They wear out quickly. I prefer the quality of the children's bottles I bought about 5 years ago where the design was painted into the mass. Otherwise very nice, true to the rendering.
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Response from Petit-Fernand
Hello Ludivine,
Thank you for your transparency.
I just contacted you by email to discuss with you.
Have a very nice day,
Sandra
I
Isabelle T.
Rating: 2 out of 5
following a purchase from 06/06/2025
On this order, the labels are very difficult to peel off and there is a plastic film left around the label.
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Response from Petit-Fernand
Hello Isabelle,
Thank you for taking the time to write to us.
I confirm the return of the order.
A big thank you for your trust,
Sandra
S
Stéphanie A.
Rating: 1 out of 5
following a purchase from 12/06/2025
I stick my label, I press for a few seconds. The garment is not worn for 24 hours. And yet as soon as it goes into the machine in the wash, I find my clothes without labels. And sometimes I find them stuck on another garment in the middle of a pair of pants, in the middle, a blouse…
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Laetitiacyrille T.
Rating: 2 out of 5
following a purchase from 12/06/2025
The label does not stick and is impossible to remove from the plate
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Response from Petit-Fernand
Hello Laetitia,
I just sent you an email to help you.
Sorry to read your message. Rest assured, a new order is coming very soon.
Wishing you a very nice summer,
Sandra
N
Noemie B.
Rating: 1 out of 5
following a purchase from 12/06/2025
The labels are difficult to remove and peel off
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Response from Petit-Fernand
Hello Noémie,
We are sincerely sorry to read your message.
Our customer service has just contacted you to assist you with your order.
You should indeed not encounter any difficulties in removing your labels from their supports.
Have a nice day,
Camille C-MonEtiquette
A
Alyson G.
Rating: 1 out of 5
following a purchase from 06/06/2025
I have contacted several times to warn that I cannot peel off my labels without tearing them or impossible to peel them off so unusable no response from anyone
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Response from Petit-Fernand
Hello Alyson,
We are sincerely sorry to hear about this inconvenience with your order.
Following your conversation with our customer service, we are sending you replacement labels so that you can fully enjoy your products.
Have a nice day,
Camille C-MonEtiquette
C
Celine V.
Rating: 3 out of 5
following a purchase from 10/06/2025
I ordered 2 packs of iron-on labels and the printing on one of the packs of all the labels has a symbol that hides the end of the name. It's a shame....
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Response from Petit-Fernand
Hello Céline,
Thank you for your feedback.
We are sorry to hear that the labels you received do not fully meet your satisfaction.
In order to understand the problem encountered and thus be able to assist you better, we have just contacted you.
Have a nice day,
Camille C-MonEtiquette
G
Gloria T.
Rating: 3 out of 5
following a purchase from 30/05/2025
I noticed a few days ago that you forgot to put the 'y' on Thierry
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Response from Petit-Fernand
Hello Gloria,
We are sorry to read your message.
Indeed, we see that the original order does not have a 'y', as received. You can check your order confirmation to verify the customization you chose.
We remain available if needed.
Have a nice day,
Camille C-MonEtiquette
E
Esther C.
Rating: 1 out of 5
following a purchase from 09/06/2025
I was charged twice and only received one order!!
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Response from Petit-Fernand
Hello Esther,
We are sorry to read your comment.
We only have one payment registered in your name.
In order to resolve this situation as quickly as possible, we have just contacted you.
Have a nice day,
Camille C-MonEtiquette
F
Fiori F.
Rating: 3 out of 5
following a purchase from 28/05/2025
very expensive
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Nolwenn B.
Rating: 2 out of 5
following a purchase from 07/06/2025
Disappointed with this last order. Labels that peel off poorly, writing and color changed even though I requested a reprint of labels I had already ordered.
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Response from Petit-Fernand
Hello Nolween,
We are sorry to hear that your last order did not fully meet your expectations.
In order to better understand the situation and assist you, we have just contacted you.
Have a nice day,
Camille C-MonEtiquette
S
Soheila B.
Rating: 1 out of 5
following a purchase from 06/06/2025
Very disappointed this time the labels are impossible to peel off the packaging, I think it's a glue problem.
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Response from Petit-Fernand
Hello Shheila,
We are sincerely sorry that this time your order does not bring you complete satisfaction.
As you may have noticed in the past, our labels are normally easy to use. We have therefore just contacted you to help you!
Have a nice day,
Camille C-MonEtiquette
P
Priscia G.
Rating: 3 out of 5
following a purchase from 06/06/2025
I have been ordering for 3 years, always happy with the quality and speed of the shipments, except that in this last order, the cutting edge is not well done, I have to use scissors, which is really not practical.
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Response from Petit-Fernand
Hello Priscia,
Thank you so much for your loyalty.
As you may have noticed in the past, our self-adhesive labels for clothing are usually easy to use.
We have just contacted you by email to assist you!
Have a nice day,
Camille C-MonEtiquette
M
Mylene D.
Rating: 3 out of 5
following a purchase from 05/06/2025
Practical product for traveling, the downside is that everything comes off in the wash
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Response from Petit-Fernand
Hello Mylene,
Thank you for your feedback.
Our labels are normally designed to withstand washes up to 60°C. Yours should not come off like that.
To assist you, we have just contacted you
Have a nice day,
Camille C-MonEtiquette
E
Emmanuelle D.
Rating: 1 out of 5
following a purchase from 30/05/2025
Quite disappointed with the product received Personalized children's water bottle with straw Does not work properly at the straw level 34€ for a product that is useless!
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Response from Petit-Fernand
Hello Emmanuelle,
We are sincerely sorry to read your review.
Our water bottles are specially designed to facilitate use for your children. It is therefore with regret that we read your message. In order to understand the problem encountered and assist you, we have just contacted you.
Have a nice day,
Camille C-MonEtiquette
M
Marie Hélène J.
Rating: 1 out of 5
following a purchase from 01/06/2025
The labels do not stick, I am annoyed
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Response from Petit-Fernand
Hello Marie-Hélène,
Thank you for informing us of this anomaly.
In order to assist you better, our teams have just contacted you to propose a solution.
Have a nice day,
Camille C-MonEtiquette
C
Chloe C.
Rating: 1 out of 5
following a purchase from 05/05/2025
The labels come off after the first wash, yet I took the right clothing labels...
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Response from Petit-Fernand
Hello Chloé,
Thank you for sharing your feedback with us.
We are sincerely sorry to hear that your clothing labels have come off.
This is indeed not usual, therefore, we have just contacted you to assist you as best as we can.
Have a nice day,
Camille C-MonEtiquette
V
Veronique B.
Rating: 2 out of 5
following a purchase from 01/06/2025
The labels do not stick to the clothes, the ones we use with the iron. I respected the deadline but nothing works. My daughter is going on a school trip, so I'm not very satisfied to have to go buy labels in a store.
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Response from Petit-Fernand
Hello Véronique,
We are sincerely sorry to read that your labels have come off. Our labels are indeed designed to be very durable, and we are sorry for this anomaly.
In order to assist you, we have just contacted you.
Have a nice day,
Camille C-MonEtiquette
A
Ana A.
Rating: 3 out of 5
following a purchase from 21/05/2025
The stickers received on this occasion are not die-cut enough, making it very difficult to remove them from the booklet they come in.
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Response from Petit-Fernand
Hello Ana,
I am very sorry to read that your labels are difficult to peel off their supports. It must be a manufacturing defect, and we apologize for that.
To assist you in the best way possible, we have just contacted you.
Have a good day,
Camille Petit-Fernand
A
Amandine P.
Rating: 3 out of 5
following a purchase from 30/05/2025
Disappointed with the backpack.
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Response from Petit-Fernand
Hello Amandine,
We are sorry to read that the product you received does not meet your expectations. We try to describe our products as accurately as possible and are sorry that this was not sufficient for you.
Your feedback is important to us. For this, we remain available by email and phone with pleasure.
Have a nice day,
Camille C-MonEtiquette
M
Mylène D.
Rating: 1 out of 5
following a purchase from 26/05/2025
Not only was the color wrong, but the design was too. To top it all off, the labels were unpeelable.
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Response from Petit-Fernand
Hello Mylène,
We are sorry to read your review.
Our teams have just contacted you to understand the incident encountered with your order and to assist you as best as possible
Have a nice day,
Camille C-MonEtiquette
D
Dienemba B.
Rating: 3 out of 5
following a purchase from 21/05/2025
The labels were not easy to peel off the backing
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Response from Petit-Fernand
Hello Dienemba,
Thank you for informing us of this anomaly.
We are sincerely sorry to find that your labels are difficult to remove from their backing.
We have just contacted you by email to assist you
Have a nice day,
Camille C-MonEtiquette
A
aurelie M.
Rating: 3 out of 5
following a purchase from 21/05/2025
My labels are difficult to peel off the paper and there is a plastic film on top
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Response from Petit-Fernand
Hello Aurélie,
Thank you for informing us of this anomaly, we are sincerely sorry.
I confirm that the information has been forwarded to the relevant department.
As for your order, replacement labels will be sent to you.
Have a nice day,
Camille C-MonEtiquette
J
justine L.
Rating: 1 out of 5
following a purchase from 19/05/2025
The labels do not peel off well from the sheet. It's very hard to handle them.
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Response from Petit-Fernand
Hello Justine,
We are sorry to read your message. It must be a manufacturing anomaly.
We have just contacted you to arrange a replacement shipment for your labels!
Have a nice day,
Camille C-MonEtiquette
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farida B.
Rating: 2 out of 5
following a purchase from 19/05/2025
The labels received on this order are very difficult to remove before being stuck and sometimes tear.
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Response from Petit-Fernand
Hello Farida,
We are sincerely sorry to hear that your labels are difficult to remove from their backing.
We have just contacted you to offer a solution! 😊
Have a nice day,
Camille C-MonEtiquette
S
Sabrina D.
Rating: 2 out of 5
following a purchase from 18/05/2025
this is the 2nd time I order. the 1st order was perfect but now it's impossible to peel off the labels 😏
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Response from Petit-Fernand
Hello Sabrina,
We are sincerely sorry to hear that your labels are difficult to remove from their backing. It must be a defect during the cutting process, our apologies.
A new production has just been set up to replace the labels you received 😌
Have a nice day,
Camille C-MonEtiquette
S
salome A.
Rating: 2 out of 5
following a purchase from 15/05/2025
The labels are difficult to peel off, the perforation is not good and as a result the label bends, I will not renew the experience.
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Response from Petit-Fernand
Hello Salomé,
We are sincerely sorry to read your message.
Your labels should indeed not be difficult to remove from their backing. Therefore, to assist you better, our team has just contacted you. 😊
Have a nice day,
Camille C-MonEtiquette
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