The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Thank you for sharing your feedback with us.
Our team has just contacted you to understand and provide you with a solution :)
Have a great day,
Camille C-MonEtiquette
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Elise D.
Rating: 3 out of 5
following a purchase from 09/05/2025
There are labels that are not in my son's name... Surely a mistake during printing. But the others are nice
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Response from Petit-Fernand
Hello Elise,
We are sincerely sorry for this human error. However, we hope that you like your labels! 😊
Our customer service is available if you need any assistance.
Have a nice day,
Camille C-MonEtiquette
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Cynthia D.
Rating: 1 out of 5
following a purchase from 02/05/2025
Very disappointed, the box is superb, however the water bottle, the colors do not match what I ordered, I sent an email, they were supposed to get back to me with a solution but still no response...
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Response from Petit-Fernand
Hello Cynthia,
Thank you for your message.
We are sorry that the water bottle does not meet your expectations. However, we hope that the solution provided by our customer service will be satisfactory for you 🙂
Have a nice day,
Camille C-MonEtiquette
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Jenna P.
Rating: 3 out of 5
following a purchase from 06/05/2025
After just one wash, the labels come off. I am quite disappointed.
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Response from Petit-Fernand
Hello Jenna,
Our clothing labels are designed to withstand many washes up to 60°C.
We hope the solution provided by our customer service meets your needs 🙂
Have a nice day,
Camille C-MonEtiquette
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Elisa S.
Rating: 3 out of 5
following a purchase from 02/05/2025
Quick! Complete order but still disappointed by the lack of spare parts for lunchboxes that wear out very quickly...
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Response from Petit-Fernand
Hello Elisa,
Thank you for your very valuable feedback.
We do indeed offer spare parts for our lunchboxes and water bottles to help you keep them for even longer.
We are taking your request for new parts to be made available into account and will pass it on to the relevant department.
Have a great day,
Camille C-MonEtiquette
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Sophie C.
Rating: 1 out of 5
following a purchase from 03/05/2025
Disappointed. The labels are very large and the writing is a bit blurry. Too bad, this is the first time I see this mediocre quality on this site and it fell on me..
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Response from Petit-Fernand
Hello Sophie,
Thank you for sharing your opinion.
Your labels should indeed not be blurry as you may have seen in the past.
Therefore, our customer service has just contacted you to assist you 🙂
Have a nice day,
Camille C-MonEtiquette
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Sandra A.
Rating: 2 out of 5
following a purchase from 02/05/2025
I always get my labels from C-Monetiquette, I have always been very satisfied but not this time. The labels come off especially during the washing of the clothes, yet I wash at 30° or 40°. I followed the instructions with the iron. I will no longer place orders for clothing labels.
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Response from Petit-Fernand
Hello Sandra,
We are sorry to read your comment.
As you may have seen in your previous orders, our labels are normally quite resistant during washes.
To understand this situation and assist you, our customer service has just contacted you. 😊
Have a nice day,
Camille C-MonEtiquette
S
Samia N.
Rating: 3 out of 5
following a purchase from 01/05/2025
The labels do not stick well enough on the clothes and as soon as they go through the wash, it's a disaster, they come off.
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Response from Petit-Fernand
Hello Samia,
Thank you for contacting us.
Our self-adhesive labels for clothing are applied to the existing labels on the garments to ensure optimal adhesion as explained on our website. Indeed, they do not stick directly to the fabric.
If you still notice peeling, we recommend contacting our customer service via our contact form. 😊
Have a nice day,
Camille C-MonEtiquette
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Walid K.
Rating: 3 out of 5
following a purchase from 01/05/2025
Reliable site. Timely delivery but the price is high compared to the quantity of product.
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Response from Petit-Fernand
Hello,
Thank you for your feedback.
Regarding our prices, we regularly offer promotional deals to allow you to benefit from great discounts. Don't hesitate to subscribe to our Newsletter to receive all our offers. 🎉
Have a great day,
Elise, C-MonEtiquette
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MATHILDE M.
Rating: 1 out of 5
following a purchase from 26/04/2025
I usually buy for class labels. I wanted to buy labels for a first communion. They are quite coarse. Lacking finesse. I don't think I can use them.
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Response from Petit-Fernand
Hello Mathilde,
We are sorry that the labels ordered do not meet your expectations.
Our customizer allows you to see a visual of your order before validation to avoid any disappointment. We are sorry that this was not enough for you 😔
We are available if needed.
Have a nice day,
Camille C-MonEtiquette
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Marion D.
Rating: 3 out of 5
following a purchase from 26/04/2025
I am disappointed with my purchase because I did not see that these were labels to stick on clothing labels and not directly on the clothing.
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Response from Petit-Fernand
Hello Marion,
You indeed chose our adhesive labels for clothing which are applied to the existing labels on the clothing. We specify this on our site to avoid any confusion, but we are sorry that this was not clear to you..😔
We remain available if needed.
Have a nice day,
Camille C-MonEtiquette
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Géraldine D.
Rating: 3 out of 5
following a purchase from 24/04/2025
I paid for express delivery to receive my purchase 6 days later. I sent an email about this and it went unanswered.
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Response from Petit-Fernand
Hello Géraldine,
We are sincerely sorry for this delivery delay.
We confirm that the shipping costs of your order have been refunded :)
We remain available if you have any questions.
Have a nice day,
Camille C-MonEtiquette
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Marine M.
Rating: 2 out of 5
following a purchase from 17/04/2025
I find the check system necessarily practical... I also think that the label formats are not necessarily varied enough. For example, at a competitor's, I was able to get round labels, or shorter ones... which allows for a wider use... Not sure if I will come back, we'll see about the longevity on textiles and objects.
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Response from Petit-Fernand
Hello,
Thank you, your feedback is important to us.
For our object labels, you also have the option to choose from different formats (round, rectangular, multi-line...) to best adapt to all surfaces.
Our team is available to answer your questions via our contact form 😊
Have a nice day,
Camille C-MonEtiquette
A
Aubout L.
Rating: 2 out of 5
following a purchase from 12/04/2025
The labels come off quite easily.
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Response from Petit-Fernand
Hello,
We regret to read your comment.
Our labels are specifically designed to be very durable during washes.
It is therefore not normal for yours to come off easily.
Our teams have just contacted you to assist you.
Have a nice day,
C-MonEtiquette
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Mylène D.
Rating: 2 out of 5
following a purchase from 12/04/2025
The adhesive labels come off in the wash.
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Response from Petit-Fernand
Hello Mylène,
We are sorry to read your message. Our labels are designed to withstand many washes.
Therefore, our customer service has just contacted you to assist you as soon as possible.
Have a nice day,
C-MonEtiquette
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Elodie D.
Rating: 1 out of 5
following a purchase from 10/04/2025
I paid higher shipping fees to receive my order within 24 hours because it was urgent, and I received my order after 4 days; it was too late for me. I would like to be refunded for the shipping fees.
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Response from Petit-Fernand
Hello Elodie,
We sincerely apologize for the delivery delay by the carrier.
The shipping fees have indeed been refunded to you.
We remain available via our contact form if you need assistance or have any requests.
Have a nice day,
C-MonEtiquette
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Delphine B.
Rating: 1 out of 5
following a purchase from 10/04/2025
I am disappointed with the result of my order. The letter T looks like L!! But for customer service, it's normal and since I validated the order, it's considered compliant!! Never again with them.
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Response from Petit-Fernand
Hello Delphine,
We regret to read your message.
You can indeed view the rendering of the chosen font on our customizer. The final result of your labels will indeed be in accordance with what is shown on our site.
Once your order is manufactured and shipped, we unfortunately cannot intervene on your customization, we are sorry.
We remain available if needed.
Have a nice day,
C-MonEtiquette
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Juliana A.
Rating: 1 out of 5
following a purchase from 09/04/2025
The labels on the clothes are peeling off, I am super disappointed.
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Response from Petit-Fernand
Hello Juliana,
We are sorry to read your message.
Our labels are normally very durable. To assist you, our teams have just contacted you :)
Have a nice day,
C-MonEtiquette
M
Marta C.
Rating: 1 out of 5
following a purchase from 29/03/2025
I have placed orders several times and until now I was satisfied.. but with this last one I can't say the same since using the same type of label as always and the same ironing method etc practically all the labels I put on my son's clothes have fallen off after the first wash..
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Response from Petit-Fernand
Hello Marta,
We are sorry to read your message.
As you may have noticed in the past, our labels should not come off like that. To assist you as soon as possible, we have just contacted you :)
Have a good day,
Camille Petit-Fernand
F
Fernanda E.
Rating: 3 out of 5
following a purchase from 28/03/2025
The sticker is too small and with so much information (name, mobile number, and drawing) nothing is understandable.
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Response from Petit-Fernand
Hello Fernanda,
We are sorry to read your message.
We try to provide you with all the possible features of our products.
Regarding the font size, we limit the number of characters you can enter so that the label is clearly visible.
However, the more text you enter, the smaller the size will be.
We remain available for more information.
Have a good day,
Petit-Fernand
T
Thierry M.
Rating: 2 out of 5
following a purchase from 05/04/2025
The iron burned the garment before the label was applied.
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Response from Petit-Fernand
Hello,
We are sorry to read your message. As we specify on our website, for the most delicate textiles, we recommend using our self-adhesive labels for clothing to stick on the existing labels of your garments.
Have a nice day,
C-MonEtiquette
P
PRIYANTHI M.
Rating: 1 out of 5
following a purchase from 06/04/2025
It doesn't stick on the clothes after washing.
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Response from Petit-Fernand
Hello,
We are sorry that your labels came off after washing. The quality of our products is our priority. For this reason, we have just contacted you to understand and offer you an appropriate solution. 😊
Have a nice day,
C-MonEtiquette
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Noémie E.
Rating: 3 out of 5
following a purchase from 30/03/2025
This is the third or fourth time I order and this time I find it quite difficult to remove the labels one by one to stick them, as if the pre-cutting had a defect. Additionally, a transparent film comes every time. This is the case on the entire first page of the large notebook purchased.
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Response from Petit-Fernand
Hello Noémie,
We regret to read your message.
Our labels are normally designed to be easy to use.
Therefore, our teams have just contacted you to assist you as quickly as possible.
Have a nice day,
C-MonEtiquette
A
Anne-Marie M.
Rating: 2 out of 5
following a purchase from 04/04/2025
Disappointed with the item... For the straw bottle, the spout is too wide and the straw falls out easily, and now my child has lost it and this bottle is no longer useful, it's a shame after 1 week.
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Response from Petit-Fernand
Hello Anne-Marie,
We are sincerely sorry that the straw received is not the right size.
We have just contacted you to resolve your issue.
Have a nice day,
C-MonEtiquette
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Fabienne L.
Rating: 1 out of 5
following a purchase from 03/04/2025
Label requested to accompany a baptism gift. Your logo was not necessary on the label.
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Response from Petit-Fernand
Hello Fabienne,
We hope that the labels you personalized meet your expectations. A sticker with our logo is indeed present on our label sheets to avoid displaying our name. However, you can remove it if you prefer and keep only the labels you designed.
Have a nice day,
C-MonEtiquette
D
Diane P.
Rating: 2 out of 5
following a purchase from 17/03/2025
I ordered iron-on labels for the clothes of my 3 daughters. They arrived very quickly. However, I am very disappointed with the quality; they come off after the first wash despite following the application procedure with the iron. And no matter the fabric of the garment, they do not hold.
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Response from Petit-Fernand
Hello Diane,
We are sorry that your labels have come off. Following your exchanges with our customer service, we hope that the labels we are sending you will meet your expectations. 😊
Have a nice day,
C-MonEtiquette
S
Stéphanie V.
Rating: 3 out of 5
following a purchase from 02/04/2025
I had already ordered from this site and I was satisfied. This time I ordered and was supposed to receive my order on Thursday or Friday at the latest, having paid for expedited shipping; I received a green letter envelope on Monday and it was not my order. Not receiving it on the expected date, I requested a refund for the shipping costs, which were refunded to me, and upon receiving the order that was still not mine, I filed a complaint for a refund and that was refunded to me. I was disappointed with this order.
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Response from Petit-Fernand
Hello Stéphanie,
Thank you for taking the time to share your experience. We are sincerely sorry for the inconveniences encountered during your last order. This is absolutely not the level of service we wish to provide, especially since you had already been satisfied in the past.
We fully understand your disappointment regarding the delivery delay and the error in sending your order. Our teams did their best to assist you as quickly as possible.
Your feedback is valuable and allows us to strengthen our controls to prevent this type of situation from happening again. We hope to have the opportunity to regain your trust during your next order.
Have a nice day,
C-MonEtiquette
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Laura G.
Rating: 1 out of 5
following a purchase from 01/04/2025
The label is not in the name I requested..
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Response from Petit-Fernand
Hello Laura, We are sincerely sorry to read your message. Our customer service has just contacted you to help you as soon as possible. 😊 Have a nice day, C-MonEtiquette
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Lea S.
Rating: 1 out of 5
following a purchase from 31/03/2025
All the labels came off after the first wash everywhere in my machine. I've wanted to buy them for a long time, and I regret it a lot; they only served once during the trip.
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Response from Petit-Fernand
Hello Léa, I'm sorry to see that your order does not meet your expectations. I just contacted you to offer a solution. Have a nice day, C-MonEtiquette Customer Service
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Nadia Z.
Rating: 2 out of 5
following a purchase from 31/03/2025
The name stuck on the water bottle started to fade after the first wash…
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Response from Petit-Fernand
Hello, I am sorry to read your message. I just contacted you to offer a solution. Have a nice day, C-MonEtiquette Customer Service
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Pauline P.
Rating: 2 out of 5
following a purchase from 27/03/2025
My last order was satisfactory, but since the previous one was defective and I received no response after sending an email, the labels were very difficult to peel off their pouch, which distorted them. No response, no compensation.
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Response from Petit-Fernand
Hello, We are surprised to read your review, as we have not received any email from you. We have just contacted you to offer a solution. Have a nice day, C-MonEtiquette Customer Service
C
charline M.
Rating: 2 out of 5
following a purchase from 25/03/2025
The thermal labels for clothing have changed in quality, they do not 'stick' and smell like melted plastic when we apply them with an iron, (despite following the instructions carefully) we did not have this problem before.
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Response from Petit-Fernand
Hello Charline, Thank you very much for your feedback. I am sincerely sorry to see that the labels do not meet your expectations. I have just contacted you to offer a solution. Have a nice day, C-MonEtiquette Customer Service
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marine M.
Rating: 1 out of 5
following a purchase from 26/03/2025
Don't notify when they are out of stock, I've been waiting for the new cap for two weeks and still nothing.
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Response from Petit-Fernand
Hello,
We sincerely apologize for this out of stock situation, the caps in the color you initially selected have indeed been victims of their success.
Our teams are doing their best to send you your caps as soon as possible 😊
Have a nice day,
C-MonEtiquette
S
Sarra A.
Rating: 2 out of 5
following a purchase from 26/03/2025
However, used to making labels. Very disappointed with the quality, the labels detach very difficultly and get damaged one time out of two. The only positive point is the design and color chosen by my daughter.
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Response from Petit-Fernand
Hello Sarra,
We have just received your feedback and are sincerely sorry. Our teams have just contacted you to assist you in this situation.
Have a nice day,
C-MonEtiquette
S
Sue G.
Rating: 2 out of 5
following a purchase from 13/03/2025
Problem was rectified but wrong name on labels were sent out firstly. Ordered a boys name, girls arrived. Had to wait again. Prob wouldn't recommend
Response from Petit-Fernand
Hi Sue,
We're truly sorry for the mix-up with your order. We did our best to make it right by sending a corrected set as quickly as possible. Thank you so much for your patience and understanding — it means a lot to us!
Chiara, Petit-Fernand
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Noémie P.
Rating: 2 out of 5
following a purchase from 24/03/2025
Half of the labels do not peel off well at all. Sometimes it is even impossible to detach them from their backing.
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Response from Petit-Fernand
Hello Noémie,
Your labels should indeed come off easily from your notebook. To assist you with the issue you are experiencing, our team has just contacted you 😊
Have a nice day,
C-MonEtiquette
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Lise D.
Rating: 1 out of 5
following a purchase from 24/03/2025
The bags are really too small.
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Response from Petit-Fernand
Hello Lise,
We are sorry that our bags do not fully meet your expectations.
We provide the dimensions of our bags on our website to help you get a better idea of the actual size. We regret that this was not enough 😔
We remain open to any suggestions to improve your experience on our site!
Have a nice day,
C-MonEtiquette
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Florie J.
Rating: 3 out of 5
following a purchase from 22/03/2025
The adhesive clothing labels are very hard to remove and this is not the first time I have lamented this problem.
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Response from Petit-Fernand
Hello Florie,
We regret to read your message.
Our labels should not be difficult to remove from their backing but rather easy to use.
We have just contacted you to assist you!
Have a nice day,
C-MonEtiquette
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Catherine V.
Rating: 3 out of 5
following a purchase from 21/03/2025
Not yet tried the labels when cleaning clothes.
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Response from Petit-Fernand
Hello Catherine,
Thank you for your order, we look forward to your feedback 😊
Have a nice day,
C-MonEtiquette
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France F.
Rating: 2 out of 5
following a purchase from 16/03/2025
The duffel bag is much smaller than the one shown in the photos.
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Response from Petit-Fernand
Hello France,
We are sorry that our bag does not fully meet your satisfaction.
The dimensions of our products are available on our website to help you better visualize the final result.
We regret that this information was not sufficient for you😔
Have a nice day,
C-MonEtiquette
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