The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I'm very happy with the stickers on the care labels (we'll have to see how long they last)! On the other hand, the iron-on labels don't hold up at all after only 2 washes. I'm very disappointed with this one, as it's the one that interested me the most, so I'm not sure about the whole thing.
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Response from Petit-Fernand
Hello, We're sorry to hear about this problem with your order. We have just contacted you to find a solution. ?? Have a nice day, Elise, C-MonEtiquette
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Chiara T.
Rating: 3 out of 5
I have purchased the adhesive fabric labels twice and they are great. The thermoadhesive ones, however, have disappointed me. They have no hold and come off easily, even though I followed the application directions. .
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Response from Petit-Fernand
Dear Chiara, We apologize for the inconvenience encountered with the thermoadhesive labels. Please contact us by providing the order number or email address used during purchase so that we can better assist you. Thank you for your helpfulness. Clare, Petit-Fernand
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Esther
Rating: 1 out of 5
I ordered the labels in maroon and they arrived in phosphorescent pink. I have not been able to use them because I have a child. It was recommended to me by another mom but I am totally unhappy.
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Response from Petit-Fernand
Hi Esther, Thank you for leaving us a comment. We are sorry to hear that the labels you received do not correspond to what you ordered. We have just contacted you to help you with this situation :) Hello, Camille Petit-Fernand
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monica E.
Rating: 1 out of 5
I did not receive the order
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Response from Petit-Fernand
Dear Monica, Thank you for contacting us and we sincerely apologize for the inconvenience encountered . We would like to inform you that our customer service will contact you to assist you and resolve the situation. Clare, Petit-Fernand ?
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Ruggiero E.
Rating: 3 out of 5
Everything perfect, very durable item adhesive labels! Only downside is very long delivery time .
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Response from Petit-Fernand
Good morning Emanuela, We sincerely thank you for your feedback regarding adhesive labels. We are glad that you appreciated the quality of our products. We apologize for the delivery time you experienced and inform you that we are actively working to improve this aspect of our service. Your feedback is valuable to us and helps us grow. We look forward to providing you with an even better experience in the future. Clare, Petit-Fernand
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Lydie F.
Rating: 1 out of 5
Gourd bought for my 18-month-old baby ... When turning the gourd upside down, all the water flows out through the small air hole ... Supporting video... it's not normal... at what time of day do you make water bottles like that for a child ??????? extremely disappointed
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Response from Petit-Fernand
Hello, We're sorry to hear about your opinion. Please contact us so that we can suggest a solution. Have a nice day, Elise, C-MonEtiquette
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Sabine
Rating: 3 out of 5
It's the second time in the last 4 times stickers for kindergarten. Child 1 didn't need a change of clothes very often - everything held up well, child 2 did... I scratch the stickers for the clothes out of the washing machine... I'm already kind of annoyed
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Response from Petit-Fernand
Good afternoon, We are very sorry that our products are causing you problems. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Corinne C.
Rating: 3 out of 5
The proposed labels are too impodent to be placed on clothing.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We are sorry that our labels do not meet your expectations. If necessary, we can supply iron-on labels thinner than those you ordered. ?? Have a nice day, Elise, C-MonEtiquette
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Michelle K.
Rating: 3 out of 5
Unfortunately my order can never arrive but I hope the 2nd order arrives ?? Great customer service ????
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Response from Petit-Fernand
Hello, thank you for your comment. We are always here to help you as best we can! We hope you like your order. ?? Have a nice day, Elise, EsIstMeins
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Giorgia P.
Rating: 1 out of 5
At the first wash the labels are peeling off I request a refund
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Response from Petit-Fernand
Dear Giorgia, We sincerely apologize for the inconvenience you have experienced. Please be advised that our customer service department will be in touch with you as soon as possible to provide you with the necessary assistance. We thank you for your patience. Clare, Petit-Fernand
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Isa
Rating: 3 out of 5
Nice labels but site not easily navigable. It is difficult to retrieve previous orders to reprocess them, you can't put them in the cart for changes, and you have to do it all over again from the beginning.
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Response from Petit-Fernand
Good morning, we apologize for any inconvenience caused. Please be advised that our customer service team will contact you as soon as possible to assist you. Thank you for your helpfulness. Clare, Petit-Fernand
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Andrea D.
Rating: 1 out of 5
I bought labels to put on my daughter's clothes when she started nursery last week. I ordered iron-on labels because they were supposed to wash better. But after a first wash at 30 degrees, I already have labels that are coming off the clothes. I don't recommend them at all, I'm very disappointed. Too much work to start all over again with another product.
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Response from Petit-Fernand
Hello, We're sorry to hear that our labels don't meet your expectations. We invite you to contact us so that we can help you as best we can. Have a nice day, Elise, C-MontEtiquette
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Andre
Rating: 2 out of 5
Always bought from here. But this time the quality of the iron on labels is different, not nearly as good as previous years (first started buying in 2018). They even look different as there is more of a sheen, suffice to say they didn't stay on the clothing for long. First wash and they started to peel off.
Response from Petit-Fernand
Hello, Thank you for reaching out to us! Our customer service team will contact you shortly to assist you. Best regards, Chiara Petit-Fernand
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Cristina
Rating: 1 out of 5
I bought 2 sticker kits to mark my children's school clothes. I followed the instructions, however the stickers have all been falling off. I feel cheated.
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Response from Petit-Fernand
Hello, We are sorry to hear about the problem with your order. We have just contacted you for more information. Have a nice day, Elise, Petit-Fernand
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Locatelli L.
Rating: 2 out of 5
The product is great but the service is bad. For the second time, for the second order, my purchase was not delivered and I had to ask for a second shipment
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Response from Petit-Fernand
Dear Luke, We are truly sorry for the negative experience you had with our service. We understand how frustrating it can be to deal with delivery delays, and we would like to assure you that this situation is not our fault. To try to remedy this, we have already sent you a new order at no charge. We hope that this time everything will go smoothly and that the product can reach you as soon as possible. We thank you for your patience and understanding. If you have any further questions or need assistance, please do not hesitate to contact us. Chiara, Petit-Fernand
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LMH
Rating: 3 out of 5
Lovely stickers. Nice design but not sticky enough. They keep coming off in the wash.
Response from Petit-Fernand
Hello Lucy, I appreciate your message. Rest assured, our customer service representatives will be in touch soon to help you. Warm regards, Chiara Petit-Fernand
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susan D.
Rating: 1 out of 5
Unfortunately everyone I have used have come loose or fallen off in the washing machine
Response from Petit-Fernand
Dear Susan, Thank you for contacting us! Our dedicated customer service team will reach out to you shortly to provide the assistance you need. Sincerely, Chiara Petit-Fernand
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Maria C.
Rating: 3 out of 5
The products are of good quality, the patterns should be renewed, and above all, the delivery time should be accelerated and free shipping guaranteed from a minimum amount
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Response from Petit-Fernand
Dear Maria Claudia, We thank you for your feedback. We are glad that you appreciate the quality of our products. We will consider your comments regarding patterns, delivery time and shipping costs. Your opinion is valuable to us and helps us to improve. Chiara, Petit-Fernand
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Invité
Rating: 1 out of 5
I requested the shipment of a cap since it had not been shipped in the first order. It never arrived .
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Response from Petit-Fernand
Dear Federica, Thank you for your communication and we sincerely apologize for the inconvenience regarding the cap shipment. We are already working to send a new cap, as we are keen to ensure your satisfaction. Unfortunately, the delivery problems are beyond our control, but we are doing our best to resolve the situation as soon as possible. We thank you for your patience and understanding. If you have any further questions or needs, please do not hesitate to contact us. Clare, Petit-Fernand
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Frosoni V.
Rating: 3 out of 5
Compared to other labels used the hold is not very good at all. After one wash they are already in the process of coming off despite the fact that all the isteuzinodel of the supplier have been respected
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Response from Petit-Fernand
Good morning Valentina, we are very sorry for the inconvenience. We are here to help you and our customer service team will contact you shortly to resolve the situation. We thank you for your understanding. Chiara, Petit-Fernand
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Liz W.
Rating: 3 out of 5
This is a decent product but took far to long to dispatch. Though ordered in, what I thought was plenty of time, my children had returned to school for over a week before I received them. I would suggest more transparency about the length of time it takes to dispatch and the method of postage so that an informed decision can be made about whether its feasible ot even worthwhile waiting.
Response from Petit-Fernand
Dear Liz, Thank you for your feedback. We sincerely apologize for the delay. We are actively working to improve our shipping processes to ensure that our customers receive their products in a timely manner. Your suggestion for greater transparency regarding dispatch times and postage methods is invaluable, and we will take it into consideration as we strive to enhance our service. We appreciate your understanding and patience, and we hope to provide you with a better experience in the future. Best regards, Chiara, Petit-Fernand
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A Y.
Rating: 3 out of 5
Sadly the stickers don't stick very well.
Response from Petit-Fernand
Hello Ayah, Thank you for your inquiry. I wanted to let you know that our customer service team will get back to you soon to address your needs. Best wishes, Chiara Petit-Fernand
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CANTILENA D.
Rating: 1 out of 5
Zero stars cannot be given, but the one you deserve. Labels never arrived. Never again will I purchase anything from you.
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Response from Petit-Fernand
Good morning Dario, we are very sorry for the inconvenience. We are here to help you and our customer service team will contact you shortly to resolve the situation. We thank you for your understanding. Chiara, Petit-Fernand
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Michaela P.
Rating: 1 out of 5
I have still not received my order and this is the second time it has allegedly been sent!
Response from Petit-Fernand
Hello, I'm sorry to hear that you haven't received your order yet. Please be assured that our customer service team will reach out to you shortly to make sure you've received your order and to resolve any issues. Thank you for your patience. Kind regards, Chiara, Petit-Fernand
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Virginia
Rating: 3 out of 5
The labels for items are great so far, we've been using them for just under 3 weeks. For clothes it's 50:50 so far, unfortunately some of the stickers have already come off after the first wash.
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Response from Petit-Fernand
Good afternoon, We are very sorry that our products are causing you problems. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Sara
Rating: 3 out of 5
The thermoadhesive labels are nice and for the moment they also seem quite durable (only one came off during washing). The thing to improve is the shipping time: I took advantage of standard shipping, without further payment, but 10 working days is really a long time!
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Response from Petit-Fernand
Dear Sara, Thank you for your feedback! ?? We are happy that the labels are to your liking. We take note of your comment about the shipping time, we will work to improve it. Thank you again! Best regards, Chiara Petit-Fernand
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Lynda R.
Rating: 1 out of 5
I did not receive my order of 1/10/2025 I have no news.
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Response from Petit-Fernand
Hello, We're sorry to hear that you haven't received your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Ottavia V.
Rating: 1 out of 5
I never received the product
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Response from Petit-Fernand
Dear Octavia, We apologize for the possible inconvenience caused. Please be advised that our customer service team will contact you as soon as possible to assist you. Thank you for your helpfulness. Chiara, Petit-Fernand
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Sabina C.
Rating: 1 out of 5
I never received the order. Too bad because I have been a customer for years
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Response from Petit-Fernand
Good morning Sabrina, we apologize for the inconvenience you have experienced. We are pleased to inform you that our customer service department will take action to contact you and provide the necessary assistance. We thank you for your patience and cooperation. Clare, Petit-Fernand
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Sorrenti M.
Rating: 1 out of 5
I haven't received my order yet
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Response from Petit-Fernand
Good morning Maria Chiara, we regret the inconvenience encountered. We would like to assure you that our customer service team will contact you as soon as possible to resolve your problem. Thank you for your understanding and patience. Chiara, Petit-Fernand
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cliente
Rating: 3 out of 5
I believe the delivery time can be improved.
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Response from Petit-Fernand
Dear Federica, Thank you for your feedback! ?? We will strive to improve the delivery time. Your opinion is important to us! Chiara Petit-Fernand
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Steffi
Rating: 1 out of 5
The stickers for clothing come off after the 1st wash. Very disappointing
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Response from Petit-Fernand
Hello, thank you for your review and your email. We have already contacted you this morning to offer you a solution. Have a nice day, Elise, EsIstMeins
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Golia A.
Rating: 1 out of 5
I haven't received my package yet!
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Response from Petit-Fernand
Good morning Alessandra, I offer my sincere apologies for the inconvenience. ?? Our customer service will be in touch with you to provide assistance. Chiara Petit-Fernand.
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Lorena B.
Rating: 1 out of 5
Too long a time to receive the goods ordered
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Response from Petit-Fernand
Dear Lorena, We sincerely apologize for the wait time and appreciate your feedback. ?? We are working to improve the service. Thank you for your patience! Best regards, Chiara Petit-Fernand
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Andrea
Rating: 1 out of 5
I placed the order on September 14 and received it yesterday October 15, a month later and I had made the purchase because one of the aspects indicated in the ad was the immediacy of production and shipping that was done in 48 and 72 hours, respectively. I understand that being in the Canary Islands the term is lengthened but not so much.
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Response from Petit-Fernand
Hello, We are sorry that the delivery took so long. We are located in France, which may explain this. We hope you enjoy your order. Have a nice day, Elise, Petit-Fernand
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Blazquez
Rating: 1 out of 5
Hello, you're asking for my opinion on an item I haven't received yet.
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Response from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Laura T.
Rating: 1 out of 5
I don't think these labels are suitable for marking clothes. I stuck labels on my baby's clothes and waited for the recommended time, but despite that, the first machine and I find the labels in the drum (wash at 40, I specify).
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Response from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. Good day, Elise, C-MonEtiquette
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Nathalie
Rating: 1 out of 5
Even though I followed the instructions to stick the labels on, it didn't hold. First wash at 40°C and it's all gone - 12 euros for that, it's outrageous!
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Response from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. Good day, Elise, C-MonEtiquette
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client
Rating: 3 out of 5
Satisfied a few years ago, I didn't hesitate to order a notebook for my youngest daughter's entry into the crèche... But I was disappointed this time. I had ordered for the practicality of the notebook, but all the pages detached, leaving me with loose pages... Not great
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Response from Petit-Fernand
Hello, thank you for your feedback. We're sorry to see that the pages were assembled incorrectly. We hope, however, that your order is complete and that you like it. Have a nice day, Elise, C-MonEtiquette
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laure M.
Rating: 2 out of 5
Nice labels but they don't stick... in any case they don't hold on my son's comforter, I have to put 1 label back on after each wash. Maybe I didn't see the iron-on label tab, which is a shame because they might have been more effective than the stick-on labels. Otherwise, they're very pretty.
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Response from Petit-Fernand
Hello, Thank you for your comment. We are very sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. Have a nice day, Elise, C-MonEtiquette
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