The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Very bad service. The order should have arrived in 3 days and after claiming it after 10 days, they tell me that they have not sent it and that they give me two options: refund the money or repeat the order. I do not recommend it.
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Response from Petit-Fernand
Hello, We are sorry you had a bad experience. We always do our best to help you and offer you the best solutions. Have a nice day, Elise, grand-Fernand
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Farah B.
Rating: 1 out of 5
I'm very, very disappointed with the quality of your labels, because they're already peeling off after the first wash. They don't live up to their promise of quality in the very short term, so I can't imagine in the long term! I don't think I'll be able to find them on my son's clothes in the next machine. I have serious doubts about the veracity of your customer reviews.
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Response from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. Good day, Elise, C-MonEtiquette
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MICHAELA M.
Rating: 3 out of 5
I chose for the package to be shipped to a pickup point near me, but I was not notified when the package was shipped nor consequently when it arrived.
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Response from Petit-Fernand
Dear Michaela, Thank you for your feedback and we sincerely apologize for the inconvenience you experienced in the delivery of your package. We understand how frustrating it can be to not have timely information on the status of your shipment. We always strive to provide the utmost transparency and assistance to our customers. Even if the delay was caused by the courier, we are happy to have helped you in any way we could. We care about making sure that our customers are satisfied, and we assure you that we will consider your suggestion to improve our service. We thank you again for your patience and understanding. Clare, Petit-Fernand
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Petronille M.
Rating: 3 out of 5
More than 2 weeks to be delivered, I expected a fast service.
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Response from Petit-Fernand
Hello, thank you for your e-mail. After checking, you have opted for standard delivery, which is the slowest shipping service: 48 hours of production and a delivery time of 2 to 10 working days after sending the order. Have a nice day, Elise, C-MonEtiquette
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Anzola M.
Rating: 1 out of 5
I never received the order
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Response from Petit-Fernand
Good morning Monica, I sincerely apologize for the inconvenience you encountered. ?? Our support team will be in touch with you shortly to help you. Chiara, Petit-Fernand
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PM
Rating: 3 out of 5
The cards arrived 3 weeks later than expected. It took them a week to confirm the issue and resend the order. The last person was very responsive.
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. We hope you enjoy your order. Have a nice day, Elise, Petit-Fernand
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Fioravante V.
Rating: 1 out of 5
I placed an order in September with transfer payment and it NEVER arrived!!!
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Response from Petit-Fernand
Good morning Valentina, I apologize for the negative experience you had. ?? Our customer service team will be in touch to provide the support you need. Chiara, Petit-Fernand
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Jessica D.
Rating: 1 out of 5
The labels do not wash off disappointed even if the price remains attractive nothing beats sewn labels
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Response from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you to ask for more information. Have a nice day, Elise, C-MonEtiquette
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Eugénie K.
Rating: 1 out of 5
No article received
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Response from Petit-Fernand
Hello, As agreed in our e-mail exchange, we have resent your order at our expense. We hope you will be fully satisfied. Have a nice day, Elise, C-MonEtiquette
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cliente
Rating: 2 out of 5
Concerning the lunch box, I'm disappointed that it's just a sticker stuck on it and that it comes off very easily... A bit expensive for what it is...
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Response from Petit-Fernand
Hello, Thank you for your feedback. We are sorry to see that your item does not meet your expectations. In fact, it's a customizable sticker. Have a nice day, Elise, C-MonEtiquette
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Val
Rating: 2 out of 5
I requested expedited shipping, paid 10 euro , arrived 5 days after purchase. Poor quality, after two washes they either peel off or crack and no longer read. I do not recommend the purchase
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Response from Petit-Fernand
Dear Valentina, We would like to inform you that customer service will get in touch with you shortly. We apologize for the inconvenience. Chiara Petit-Fernand
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Aurélie
Rating: 3 out of 5
The labels for the clothes come off as you wash them. Too bad
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Response from Petit-Fernand
Hello, We are sorry to see that your order did not meet your expectations. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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customer
Rating: 1 out of 5
Not received!!!
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Response from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Esther
Rating: 2 out of 5
They sent me the labels with some with my daughter's name and others with someone else's, then when they sent me the correct ones they sent them to a delivery point that was far away from where I lived, I will not order any more.
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Response from Petit-Fernand
Hello, Thank you very much for your email. First of all, we are sorry for the cancellation of the order. We sent it to the address you confirmed to us, but we are not responsible for the delivery error of the carrier. Please contact the carrier for more information. Have a nice day, Elise, Petit-Fernand
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CHRISTINE P.
Rating: 3 out of 5
Ordered these stickers last year and had no problems with them at all, stuck to shoes, jumpers, t-shirts. Ordered more for this year and they are not sticking to shoes or jumpers. So far staying on the t-shirts. Same type of shoes and jumpers as last year, quite disappointment and am back to using a pen
Response from Petit-Fernand
Hello, I am very sorry to hear that the quality of our product was unsatisfactory. We have just contacted you to find a solution. Have a nice day, Elise, Petit-Fernand
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cliente
Rating: 1 out of 5
My order was paid for but never arrived. I contacted support and they never responded. Not recommended.
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Response from Petit-Fernand
Good morning I am very sorry for the problem you encountered. ?? Our customer service team is ready to contact you to ensure assistance. Chiara, Petit-Fernand
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Anto
Rating: 1 out of 5
Thermoadhesive labels peeling off at first wash. Totally disappointed, never again
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Response from Petit-Fernand
Dear Antonella, Please be advised that our customer service team will contact you soon to resolve this issue. We apologize for the inconvenience. Chiara Petit-Fernand
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Anabel
Rating: 2 out of 5
They sent it via Mrw to a collection point. Even though I got the email saying it was there, after going 3 times and being told it wasn't there, I was then told it was returned. I wasted a morning talking to Mrw. They said the package had been left at the pickup point and those at the pickup point that they had never received it. I can't waste any more time on this, so I let it go. A pity
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Response from Petit-Fernand
Hello, Unfortunately, we do not have any emails in your name that we can verify. We will contact you for more information. Have a nice day, Elise, Petit-Fernand
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Noëlle
Rating: 3 out of 5
Unusually slow service The labels are always beautiful, but on my previous orders, delivery was always very fast. This time, with no news after a week, I had to phone and wait another week for delivery.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We are sorry to hear that the delivery is taking longer than expected. However, we have no influence on the postal service. We hope you will receive it very soon. Have a nice day, Elise, C-MonEtiquette
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monti E.
Rating: 3 out of 5
Very nice items but very slow and untraceable shipping
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Response from Petit-Fernand
Good morning Elizabeth, Thank you for your feedback and we apologize for the inconvenience you experienced with shipping. We are glad that you enjoyed our items, but we understand how important it is to have an efficient delivery service. Please be advised that for future times you can opt for tracked shipping, available on our site, which will allow you to track your order. We will do what we can to improve our delivery service and hope to serve you better in the future. Thank you again for your feedback. Clare, Petit-Ferand ?
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RIZZI V.
Rating: 1 out of 5
Very bad experience. I placed two orders for the same labels and neither was delivered. Highly not recommended!
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Response from Petit-Fernand
Good morning Valentina, Thank you for sharing your experience. We are sorry to learn that you encountered problems with your orders and we did not find a message from you with a complaint. If we had received your referral, we certainly would have tried to help you sooner. We care about resolving this situation and will make sure to contact you as soon as possible to find out what happened with your orders. We assure you that we will do everything we can to make it right and improve your experience with us. Clare, Petit-Ferand ?
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L W.
Rating: 1 out of 5
I have still not received my order - only problem is I made this order from instagram and therefore do not have contact to trace back
Response from Petit-Fernand
Hello, We're sorry you didn't receive your order. We have just contacted you to suggest a solution. Have a nice day, Elise, Petit-Fernand
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Lucie B.
Rating: 1 out of 5
The labels are nice and the shipment was fast. However, half of the glued labels came off in the first wash.
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Response from Petit-Fernand
Hello, Thank you for your feedback and your complaint email. We are very sorry to hear about this inconvenience concerning your order. We sent you a reply this morning to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Nachos
Rating: 1 out of 5
My first order was exchanged for another, I had to pay extra to receive the package after 10 days (having paid for a delivery enters 4gg) and the contents were not even mine. I was assured of re-sending my order but after another 15 days the package had not even left. I cancelled everything and asked for a refund.
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Response from Petit-Fernand
Good morning Nachos, We sincerely apologize for the inconvenience and order reversal you encountered. We understand how frustrating this situation can be and we are sorry, to remedy this we have sent you an order at our expense. Unfortunately, we did not have control over the shipment, but we did our best to resolve the problem. As you requested, we have proceeded with the refund. We will endeavor to ensure that similar problems will not occur in the future. Thank you for your patience and understanding. Clare, Petit-Fernand
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Laura J.
Rating: 3 out of 5
Very good quality as usual. However, this time the shipping took far too long. That was never the case with previous orders. Too bad, the labels arrived too late for the start of school Edit: I don't mean the shipping route but the time between ordering and it being sent out
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Response from Petit-Fernand
Hello, we are sorry that the delivery has taken too long. Unfortunately, we have no control over the postal service. However, we hope you enjoy your order. Have a nice day, Elise, EsIstMeins
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Grepi B.
Rating: 1 out of 5
I ordered on September 12, the package never arrived. Meanwhile, I paid--what more can I say????
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Response from Petit-Fernand
Dear Besmira, Thank you for sharing your experience with us. We are sorry to learn that your package has not yet reached you. We could not find a message from you with a complaint, and we assure you that we would have done our best to help you sooner. We will make sure to contact you as soon as possible to understand the situation and find a solution to your problem. We thank you for your patience and apologize for the inconvenience. Clare, Petit-Fernand
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Suzanne S.
Rating: 1 out of 5
New customer (following a friend's recommendation): 1st order: well received and compliant, but payment by credit card debited twice, and customer service wants nothing to do with it, despite the supporting documents provided!
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Response from Petit-Fernand
Hello, Thank you for your feedback. According to exchanges with my colleague, no double payment has been found. The accounting department has indeed done some research, but to no avail. Please contact your bank. Have a nice day, Elise, C-MonEtiquette
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Claudie B.
Rating: 3 out of 5
My first order was a success with labels that you put on with the iron. The second order, on the other hand, I received labels to stick on the clothes, and I'm disappointed because my daughter is in a specialized institution and the clothes are washed, so I need labels that stick.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. However, after checking, you have received what you ordered, i.e. self-adhesive clothing labels. Have a nice day, Elise, C-MonEtiquette
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Beata
Rating: 1 out of 5
Disaster!!!! I have not received an order yet!!! Unbelievable !!! I am very dissatisfied!!!
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Response from Petit-Fernand
Hello, we understand your dissatisfaction, but we have no control over the postal service and therefore cannot be held responsible for delivery problems that are beyond our control. As a result of your complaint, we have sent you a new order at our expense. We hope that you will be satisfied with it. Have a nice day, Elise, EsIstMeins
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Natyboo
Rating: 3 out of 5
The labels are wonderful except for the thermoadhesive ones that peel off even if you follow the instructions for use, sometimes if you iron them again they last until the next wash. I always get the same thing and it's been a few years since the quality is not the same but it's worth it for the rest of the labels.
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Response from Petit-Fernand
Hello, We are sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, Petit-Fernand
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Myriam
Rating: 1 out of 5
I never received my order, I contacted them and they sent it again but I haven't received it either and after 15 days I am now waiting for a refund. The strange thing is that there has been no way to track the order.
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Response from Petit-Fernand
Hello, You have opted for standard delivery, which does not allow you to have a tracking number for your order. Also, unfortunately we have no influence on the postal service. My colleague reimbursed you the amount 7 days ago and the reimbursement will reach your account within 10 days. Have a nice day. Elise, Petit-Fernand
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Invité
Rating: 2 out of 5
It arrived very late, later than indicated on the order.
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Response from Petit-Fernand
Hello, We are sorry for the delay in delivery. However, we hope you like our products ! Good day, Camille Petit-Fernand
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Roberto F.
Rating: 1 out of 5
The delivery was never there
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Response from Petit-Fernand
Good morning Roberto, I sincerely apologize for the inconvenience you encountered. ?? Our support team will be in touch with you shortly to help you. Chiara, Petit-Fernand
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Laura A.
Rating: 1 out of 5
Order never received. I was disgusted. I did get my money back and customer service was very responsive.
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Response from Petit-Fernand
Hello, We're sorry to hear about your delivery problems. We hope that you have received your refund. Have a nice day, Elise, C-MonEtiquette
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Mina. A.
Rating: 1 out of 5
Order issued on August 15, September 15 I had still received nothing and on the site no information on this order, no tracking. On September 17 I requested a refund for this order. I was reimbursed without explanation. I'm disappointed, it's the first time cmonetiquette has done this. Too bad!
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Response from Petit-Fernand
Thank you for your feedback. Unless we are mistaken, you contacted our customer service department on September 21st and, following our proposed solutions, you requested a refund for your order. This was carried out on September 23rd. Have a nice day, Elise, C-MonEtiquette
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ESTEFANIA
Rating: 3 out of 5
All very good except the shipping service. It took me a month to arrive! The customer service girl was very professional, friendly and responsive.
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. However, we hope that your order met your expectations. In any case, our customer service was happy to help you. Have a nice day, Elise, Petit-Fernand
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Seyma
Rating: 1 out of 5
I have already contacted customer service by e-mail. Unfortunately no help. I'm not at all happy with the labels this time!
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Response from Petit-Fernand
Hello, After checking, we have not received an email from you. We contacted you a few minutes ago to find a solution. Have a nice day, Elise, EsIstMeins
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Lourdes
Rating: 1 out of 5
They confirmed me that there was no product that I had bought a few weeks later, three weeks later I modified the option and they sent it to me wrong, the solution was that they sent me some stickers to replace the ones that came with the tupper bought and my surprise was that they did not send them to my home but to the collection point, now they have returned it to the post office and I am waiting for them to have the decency to send them to my home.
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Response from Petit-Fernand
Hello, Thank you for your comment. Indeed, our customer service has sent your order to the address you confirmed in the email exchanges. Have a nice day, Elise, Petit-Fernand
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Estelle M.
Rating: 3 out of 5
Good, fast
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Response from Petit-Fernand
Hello, Thank you very much :) Good day, Elise, C-MonEtiquette
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Charlotte B.
Rating: 2 out of 5
I used to order labels for my children every year, but this year I'm disappointed with the delivery. It was billed (a not inconsiderable price for a simple envelope) and not delivered to the requested collection point, but to the other end of the neighboring town.
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Response from Petit-Fernand
Hello, thank you for your feedback. You have opted for delivery to a relay point, which is indeed charged 3.90 . We are sorry that Chronopost did not deliver it to the desired location. Please contact them for more information. Have a nice day, Elise, C-MonEtiquette
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