Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Good morning, We are very sorry, Our customer service has contacted you to help you. Chiara, Petit-Fernand ??
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Mt
Rating: 2 out of 5
The product never arrived. I contacted them after three wks and they did respond quickly offering to resend or full refund. I received a full refund.
Response from Petit-Fernand
Hi Maria, Thank you for your feedback. We apologize for the inconvenience caused by the delay in receiving your product. We're glad to hear that our customer service was able to assist you with a full refund. If you have any further questions or need assistance, please feel free to reach out. ?? Chiara, Petit-Fernand
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Cécile G.
Rating: 1 out of 5
I followed all the instructions and after the first wash and dry, everything came off.
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Response from Petit-Fernand
Hello, We're very sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Pappada M.
Rating: 1 out of 5
I did not receive them
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Response from Petit-Fernand
Dear Maria Antonella, Our team has arranged to send you a new order at our expense, we hope it will arrive soon ?? Chiara, Petit-Fernand
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Carole
Rating: 2 out of 5
I ordered two bottles and labels for my son's first day of school. The bottle with the spout is fine, and the labels are as described. However, the bottle with a straw is a failure. It leaks all the time and has to be upright all the time. Don't think about putting it loose in your bag or your child's bag, as the whole thing will get soaked. I'm extremely disappointed. As a result, it's unusable for the purpose I had in mind (carrying it to school every day). I regret my purchase!
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Response from Petit-Fernand
Hello, We are sorry to read your message. Our bottles are specially designed not to leak. It is therefore not normal for yours to leak. Unfortunately, we do not have sufficient information to contact you. We invite you to contact our customer service so that they can help you. Have a nice day, Elise, C-MonEtiquette
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Iman A.
Rating: 1 out of 5
Order never received
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Response from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Teresa B.
Rating: 3 out of 5
I'm disappointed with the adhesion of the labels, whether on clothes or on objects.... After one day, they peel off easily.... these objects are handled by 3 and 5 year olds. I thought these labels would really stick for at least a few months....see a year ;)
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Response from Petit-Fernand
Hello, Thank you for your feedback. We're very sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Anne-Christin H.
Rating: 2 out of 5
Order was not complete. No availability by phone and no response to emails!
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Response from Petit-Fernand
Hello, thank you very much for your comment. We are very surprised to read your review as we did reply to your email on November 15th. We are always at your disposal. Have a nice day, Elise, EsIstMeins
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Levesque
Rating: 3 out of 5
After 2 months of use, it's not a great success. The labels are coming off certain garments (depending on the material). Disappointed...
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Response from Petit-Fernand
Hello, We are very sorry that our labels do not meet your expectations. Our labels are designed to be long-lasting and wash-resistant. We will pass on your comments to the relevant departments. Have a nice day, Elise, C-MonEtiquette
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Ln
Rating: 2 out of 5
Having ordered a kindergarten pack, I find that the labels are moderately well designed. For example, the clothing stickers are too large, while a large part of the surface is taken up by the image. It's often difficult to stick them on properly. But the worst thing is the number of messages you get after you buy! I've just unsubscribed from the mailing list and there's a text message. All that for a book of labels))) I won't do it again, that's for sure.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We are sorry to hear that your purchase experience did not give you complete satisfaction. We take note of your comments and will pass them on to the relevant departments. Have a nice day, Elise, c-MonEtiquette
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Laura S.
Rating: 1 out of 5
I haven't received my labels! The money is of course deducted from my account but still no labels! Really disappointed!
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Response from Petit-Fernand
Hello, according to your tracking number, your order has already been delivered to your relay point on 12/11/2024. We invite you to contact your relay point. Have a nice day, Elise, C-MonEtiquette
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Emma S.
Rating: 1 out of 5
I just wanted to give you some feedback on my recent order. One of the lunch boxes arrived with a broken clip !! This is extremely disappointing. Your product as a whole is disappointing. I was sad to find it is all cheap plastic with cheap stickers. I will not be ordering again and quite frankly I feel extremely ripped off and will be leaving a review to warn others! The lunchboxes and snack boxes are flimsy and the labels are cheap stick on one some of which were not even on straight and had air bubbles. DO NOT WASTE YOUR MONEY. The quality of other brands I have ordered from such as Bento far outweighs this brand. Petit Ferdinand are charging for plastic with stickers! I could have done this myself with a label maker and plastic Tupperware. Absolute rip off. From a very disappointed customer.
Response from Petit-Fernand
Hi Emma, Thank you for reaching out and sharing your feedback with us. I'm truly sorry to hear that one of your lunch boxes arrived with a broken clip, but rest assured, our customer service team has already sent you a replacement for that clip. We want to make sure you're satisfied with your purchase! Regarding your comments on the quality of our products, we appreciate your perspective. However, I'd like to point out that we strive to be transparent about the materials used in our items. All details, including the materials and style, are clearly listed on our website, along with images so you know exactly what to expect. We aim for a blend of functionality and fun, and we're proud of our designs! Furthermore, each brand has its own unique flair! We truly value your feedback as it helps us improve. Thank you for your time, and we hope to have the opportunity to serve you better in the future. Best regards, Chiara Petit-Fernand
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Sabrina
Rating: 2 out of 5
I haven't received them yet it's been more than 10 days.
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Response from Petit-Fernand
Hello, Thank you for your feedback. Our customer service has sent you a reply informing you that, according to the tracking of your order, your package was dropped off at your relay point on 08/11. We hope you will be fully satisfied with this reply. Have a nice day, Elise, C-MonEtiquette
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Victoria
Rating: 2 out of 5
Clothes labels come off in the wash.. followed instructions precisely. It's unfortunate but they stay on my child's water bottle so not completely useless. Expected better.
Response from Petit-Fernand
Hello Victoria, Thank you for reaching out to us! Our customer service team will contact you shortly to assist you. Best regards, Chiara Petit-Fernand ??
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Ana
Rating: 3 out of 5
I love the brand, but since you manage the shipping via Seur, it is a chaos.
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Response from Petit-Fernand
Hello, Thank you for leaving us a comment :) We are sorry that your experience with our carrier did not meet your expectations. We changed our shipping methods for a faster delivery than before and we are sorry that in your case this was not the case. We hope you will try again another time :) Good day, Camille Petit-Fernand
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Gatard
Rating: 3 out of 5
Very easy to stick on a garment or comforter, but doesn't stand up to the washing machine with 1 cycle at 40 degrees.
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Response from Petit-Fernand
Hello, thank you for your feedback. However, it is not normal for your labels to come off like this. This is a product designed to last over time. That's why we've just e-mailed you to help you. Have a nice day, Camille C-MonEtiquette
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Charlotte K.
Rating: 3 out of 5
The gourd is really great! But then frankly the straw ... catastrophic ... it does not hold and my son finds himself at kindergarten without being able to drink ... too bad for the price ...
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Response from Petit-Fernand
Hello, Thank you for sharing your feedback with us. We are very sorry for the inconvenience and have just contacted you by email to help you with your product :) Have a nice day, Camille C-MonEtiquette
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Ludivine A.
Rating: 1 out of 5
Very disappointed with the labels, they peel off easily
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Response from Petit-Fernand
Hello, We're sorry to read your message. Our iron-on labels are designed to last over time. It is therefore not normal for them to come off when washed. So we've just e-mailed you to help you. Have a nice day, Camille C-MonEtiquette
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M.d
Rating: 1 out of 5
The first order all ok, but the second one never received! I have been chasing Customer care for days to get a reshipment of the product, too bad they disappeared since I rechecked that nothing had arrived, just on their advice I had to act through PayPal to get a refund. Too bad, because I liked their labels...but evidently they still don't know how to handle either customer or inconvenience.
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Response from Petit-Fernand
Good morning, thank you for sharing your experience. We are sincerely surprised to read your comment, as our customer service team is always ready and attentive to assist our customers. We sincerely apologize for the inconvenience you experienced with your second order and for any difficulty you may have had in contacting us. In order to best assist you and resolve the situation quickly, we kindly ask you to contact us urgently by giving us more details about your order. We are here to help you and will do our best to rectify what happened. We thank you for your understanding and hope to reaffirm our reputation for excellent service. Clare, Petit-Fernand ?
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Lola R.
Rating: 2 out of 5
I'm very disappointed because I had ordered iron-on labels. They are very easy to put on the garment but unfortunately they don't hold at all. After just 2 washes, the labels are already starting to peel off and are barely holding on. I'm really disappointed.
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Response from Petit-Fernand
Hello, We're sorry to read your message. Our iron-on labels are designed to last over time. It is therefore not normal for them to come off when washed. Unfortunately, we do not have sufficient information to contact you. We invite you to contact our customer service so that they can help you. Have a nice day, Camille C-MonEtiquette
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Maria M.
Rating: 1 out of 5
I didnt get my package
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Response from Petit-Fernand
Hello, We're sorry to read your message. We contacted you by e-mail to inform you that your order had been returned by the delivery company. We have just contacted you again by email :) Kind regards, Camille C-MonEtiquette
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Francesca
Rating: 3 out of 5
I buy the labels for school. The product is very good, the shipping very long, but patience if it waits if it is worth, the problem is that since October 10 I am still waiting .
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Response from Petit-Fernand
Dear Francesca, We would like to inform you that our customer service team will contact you as soon as possible to provide an update on your order and resolve the situation as soon as possible. We thank you again for your understanding. ?? Clare, Petit-Fernand
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Jessica C.
Rating: 1 out of 5
I wish I could give ZERO star, because I does not even deserve 1 star! This website plays a trick! The do not produce in the UK, but pretending so by using co.uk website. And the no track number is a massive scam! They offer lower price, but there is no track number or record at all, I did not receive any of my order and I cannot even know where they are. Do NOT order here!
Response from Petit-Fernand
Hi Jessica, Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear about your experience and understand your frustration. We would like to clarify that our customer service team has previously reached out to assist you and provided two solutions, including a refund for your order. Additionally, we do offer tracked shipping options; these can be selected during the checkout process. We value your feedback and are committed to improving our services. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team again. Best regards, Chiara, Petit-Fernand
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Cindy M.
Rating: 1 out of 5
I never received my parcel!
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Response from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Thibaud P.
Rating: 1 out of 5
It wasn't the right size for what I wanted, so no thanks.
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Response from Petit-Fernand
Hello, Unfortunately, your order had already been produced and shipped when you contacted us, so we were unable to change it. We apologize for any inconvenience. Have a nice day, Elise, C-MonEtiquette
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Erika
Rating: 2 out of 5
Labels to be attached to garment wash tags, or to be attached to the label that sits behind the neck of garments, should be smaller and horizontally. And have a more malleable material. Thanks
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Response from Petit-Fernand
Dear Erika, Thank you very much for your suggestion! ?? We will take it into consideration to further improve our products. Our customer service team will contact you shortly to get more information about it and to assist you in the best way possible. Clare, Petit-Fernand
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Aanna S.
Rating: 3 out of 5
The product itself is fine but delivery time (10 business days) was insane for a regular letter sized envelope. Would not order again for this reason
Response from Petit-Fernand
Hi Aanna, Thank you for your feedback! We're glad to hear that you are satisfied with the product, but we sincerely apologize for the delivery delay. We understand how frustrating this can be and appreciate your patience. We're continuously working to improve our shipping times and hope to serve you better in the future.?? Best regards, Chiara, Petit-Fernand
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Michelle L.
Rating: 1 out of 5
My original order never arrived. I emailed customer services & was given the option to have a refund or a new order sent out. I chose to re order, but it was never actioned, so in the end, I had to contact customer services again for a refund & order from elsewhere.
Response from Petit-Fernand
Hi Michelle, We sincerely apologize for the inconvenience you've experienced with your order. ?? We appreciate your patience in reaching out to our customer service team multiple times, and we are truly sorry for the oversight. Your feedback is invaluable, and we will work to ensure that this doesn't happen again in the future. If there's anything we can do to assist you further or regain your trust, please let us know. Thank you for your understanding. Best regards, Chiara, Petit-Fernand
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Mathieu E.
Rating: 3 out of 5
Pretty labels but not ready to use; I don't have an iron.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We're sorry to hear that the labels you ordered did not meet your expectations. You had opted for self-adhesive and iron-on clothing labels. The self-adhesive ones can be applied without an iron. Have a nice day, Elise, C-MonEtiquette
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F.m.m
Rating: 1 out of 5
The quality of the hotmelt stickers has decreased a lot. After the first wash they have started to peel off at the ends. I ordered these stickers years ago and this did not happen to us. For this reason, I do not recommend them and will not buy them again.
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Response from Petit-Fernand
Good morning, We are sorry to read your message. The quality of our products is a very important point for us. That's why we have just contacted you to help you. Hello, Camille Petit-Fernand
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Aida
Rating: 2 out of 5
They made a mistake in my order, did not answer the customer service phone and after a while they called me back. They sent me the labels again but without further delay and without offering a shipment to my home, only to the pick up point.
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Response from Petit-Fernand
Hello, We deeply regret the error in your order and the inconvenience caused. We understand how frustrating the situation must have been, especially with the lack of initial response. We apologize for the delays and for not being able to offer a more convenient shipping solution. We take your comments into consideration to improve our service in the future. We remain at your disposal for any further questions or problems you may have. Best regards, Chiara, Petit-Fernand
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Aurélie
Rating: 1 out of 5
Iron-on labels peel off when washed at 30 degrees?
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Response from Petit-Fernand
Hello, Thank you for your feedback. We're very sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Marine R.
Rating: 3 out of 5
Very nice product Except that after 3 days the cap broke.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We're very sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Alicia
Rating: 1 out of 5
The labels have not lasted a couple of washes. I followed the ironing instructions to the letter and nothing... I tried to re-stick the ones that came out of the washing machine a little loose and more or less.... Maybe they will hold up to the next wash, but certainly not what I expected, especially considering they are designed for children's clothes, which are washed very frequently.
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Response from Petit-Fernand
Hi Alicia, I am very sorry that the labels did not meet your expectations. It is important to us that our products are of high quality, especially for children's clothing. Our customer service will contact you by email to offer you a solution. Thank you for your patience and understanding 🤗 Chiara, Petit-Fernand
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Isii B.
Rating: 2 out of 5
Unfortunately, the stickers do not stick to the clothing as advertised and described on the page. Too bad for this amount.
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Response from Petit-Fernand
Hello, we are very sorry that our products are causing you problems. We have just contacted you to help you. Have a nice day, Elise, EsIstMeins
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Invité
Rating: 1 out of 5
I'm disappointed this year, the labels don't stay on after washing the clothes.
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Response from Petit-Fernand
Hello, Thank you for your email, we are sorry to hear about this inconvenience concerning your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Celia
Rating: 1 out of 5
I have not received the parcel
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Response from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just sent you an email to help you. Have a nice day, Elise, C-MonEtiquette
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Cristina
Rating: 2 out of 5
I always have some problem... Either they don't get to me right... or they make a mistake with the labels. In this case, I wasn't the one who was harmed; they sent me the labels I ordered plus another envelope in my name with labels of another boy or girl...
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Response from Petit-Fernand
Hi Cristina, We hope your labels are to your liking. As for the labels received along with yours, we apologize, they have already been resent. Have a nice day, Camille Petit-Fernand
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Manon D.
Rating: 3 out of 5
The labels are great, but the delivery time doesn't keep its promises. I paid a delivery fee to be delivered in 24h 48h max and I received my labels 1 week later my son was back from camp.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. However, you paid for chrono relais delivery: production in 48 hours and delivery in 2 to 4 days after dispatch. Have a nice day, Elise, C-MonEtiquette
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Lucia S.
Rating: 3 out of 5
I placed 3 orders, one of which never arrived. I was told it would be sent back but it did not arrive the second time either. Last order arrived but I paid tracking this time. I don't know whose responsibility it is but the experience is not good for logistics. The product is very nice.
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Response from Petit-Fernand
Good morning Lucia, We would like to inform you that our customer service team will send you an email as soon as possible to assist you and resolve the situation. We thank you for your patience and understanding. Clare, Petit-Fernand ?
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