Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
My first order was a success with labels that you put on with the iron. The second order, on the other hand, I received labels to stick on the clothes, and I'm disappointed because my daughter is in a specialized institution and the clothes are washed, so I need labels that stick.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. However, after checking, you have received what you ordered, i.e. self-adhesive clothing labels. Have a nice day, Elise, C-MonEtiquette
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Beata
Rating: 1 out of 5
Disaster!!!! I have not received an order yet!!! Unbelievable !!! I am very dissatisfied!!!
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Response from Petit-Fernand
Hello, we understand your dissatisfaction, but we have no control over the postal service and therefore cannot be held responsible for delivery problems that are beyond our control. As a result of your complaint, we have sent you a new order at our expense. We hope that you will be satisfied with it. Have a nice day, Elise, EsIstMeins
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Natyboo
Rating: 3 out of 5
The labels are wonderful except for the thermoadhesive ones that peel off even if you follow the instructions for use, sometimes if you iron them again they last until the next wash. I always get the same thing and it's been a few years since the quality is not the same but it's worth it for the rest of the labels.
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Response from Petit-Fernand
Hello, We are sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, Petit-Fernand
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Myriam
Rating: 1 out of 5
I never received my order, I contacted them and they sent it again but I haven't received it either and after 15 days I am now waiting for a refund. The strange thing is that there has been no way to track the order.
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Response from Petit-Fernand
Hello, You have opted for standard delivery, which does not allow you to have a tracking number for your order. Also, unfortunately we have no influence on the postal service. My colleague reimbursed you the amount 7 days ago and the reimbursement will reach your account within 10 days. Have a nice day. Elise, Petit-Fernand
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Invité
Rating: 2 out of 5
It arrived very late, later than indicated on the order.
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Response from Petit-Fernand
Hello, We are sorry for the delay in delivery. However, we hope you like our products ! Good day, Camille Petit-Fernand
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Roberto F.
Rating: 1 out of 5
The delivery was never there
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Response from Petit-Fernand
Good morning Roberto, I sincerely apologize for the inconvenience you encountered. ?? Our support team will be in touch with you shortly to help you. Chiara, Petit-Fernand
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Laura A.
Rating: 1 out of 5
Order never received. I was disgusted. I did get my money back and customer service was very responsive.
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Response from Petit-Fernand
Hello, We're sorry to hear about your delivery problems. We hope that you have received your refund. Have a nice day, Elise, C-MonEtiquette
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Mina. A.
Rating: 1 out of 5
Order issued on August 15, September 15 I had still received nothing and on the site no information on this order, no tracking. On September 17 I requested a refund for this order. I was reimbursed without explanation. I'm disappointed, it's the first time cmonetiquette has done this. Too bad!
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Response from Petit-Fernand
Thank you for your feedback. Unless we are mistaken, you contacted our customer service department on September 21st and, following our proposed solutions, you requested a refund for your order. This was carried out on September 23rd. Have a nice day, Elise, C-MonEtiquette
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Estefania
Rating: 3 out of 5
All very good except the shipping service. It took me a month to arrive! The customer service girl was very professional, friendly and responsive.
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. However, we hope that your order met your expectations. In any case, our customer service was happy to help you. Have a nice day, Elise, Petit-Fernand
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Seyma
Rating: 1 out of 5
I have already contacted customer service by e-mail. Unfortunately no help. I'm not at all happy with the labels this time!
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Response from Petit-Fernand
Hello, After checking, we have not received an email from you. We contacted you a few minutes ago to find a solution. Have a nice day, Elise, EsIstMeins
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Lourdes
Rating: 1 out of 5
They confirmed me that there was no product that I had bought a few weeks later, three weeks later I modified the option and they sent it to me wrong, the solution was that they sent me some stickers to replace the ones that came with the tupper bought and my surprise was that they did not send them to my home but to the collection point, now they have returned it to the post office and I am waiting for them to have the decency to send them to my home.
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Response from Petit-Fernand
Hello, Thank you for your comment. Indeed, our customer service has sent your order to the address you confirmed in the email exchanges. Have a nice day, Elise, Petit-Fernand
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Estelle M.
Rating: 3 out of 5
Good, fast
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Response from Petit-Fernand
Hello, Thank you very much :) Good day, Elise, C-MonEtiquette
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Charlotte B.
Rating: 2 out of 5
I used to order labels for my children every year, but this year I'm disappointed with the delivery. It was billed (a not inconsiderable price for a simple envelope) and not delivered to the requested collection point, but to the other end of the neighboring town.
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Response from Petit-Fernand
Hello, thank you for your feedback. You have opted for delivery to a relay point, which is indeed charged 3.90 . We are sorry that Chronopost did not deliver it to the desired location. Please contact them for more information. Have a nice day, Elise, C-MonEtiquette
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Christelle
Rating: 1 out of 5
Very disappointed with the water bottle, after a month of use at the kindergarten, the bottle is already all dented, the unicorn design is half gone as well as my daughter's first name. For the price, I thought I'd get better quality.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. We have just contacted you to find a solution. Have a nice day, Elise, C-MonEtiquette
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Valeria
Rating: 1 out of 5
I don't have my order. Since there were failures in the delivery issue and I am still waiting for my money back.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. The refund request was made 4 days ago. However, the money does not arrive immediately to your account. It is first processed by your bank. We hope you will receive it very soon. Have a nice day, Elise, Petit-Fernand
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Tanja
Rating: 2 out of 5
It took about 3 weeks for the stickers to arrive. School had already started. Too bad.
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. Unfortunately, we have no control over the postal service. However, we hope you enjoy your order. Have a nice day, Elise, EsIstMeins
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Davassi C.
Rating: 1 out of 5
Labels never received
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Response from Petit-Fernand
Good morning Chiara, I am sorry for the negative experience you had. ?? Our customer service team will be in touch to provide the support you need. Chiara, Petit-Fernand
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Siria
Rating: 1 out of 5
They lost my order, reshipped it to me and a month later it still hasn't arrived.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. However, on October 8, you confirmed to me by email that your order had been delivered. Have a nice day, Elise, Petit-Fernand
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Guerzoni J.
Rating: 1 out of 5
I never received my order even though it shows as delivered
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Response from Petit-Fernand
Good morning Jennifer, I sincerely apologize for the inconvenience you encountered. ?? Our support team will be in touch with you shortly to help you. Clare, Petit-Fernand
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Elisabet
Rating: 1 out of 5
it does not hook well at all. very dissatisfied. i have had to iron it many times and still.... bad!
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Response from Petit-Fernand
Hello, It shouldn't be too difficult to stick your hot melt labels. We have just contacted you to help you :) Hello, Camille Petit-Fernand
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Privat P.
Rating: 1 out of 5
Unfortunately, the product did not help us
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Response from Petit-Fernand
Good afternoon, We have just contacted you to get more information about this. Have a nice day, Elise, EsIstMeins
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Ainhoa
Rating: 3 out of 5
The labels to stick on clothes are of the same quality as those I ordered previously. However, the labels for shoes are of lesser quality and I'm disappointed. I don't think they'll stick to the soles as well as the previous ones.
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Response from Petit-Fernand
Hello, thank you for your feedback. Don't hesitate to let us know what you think of our labels, we're always interested in constructive feedback. Have a nice day, Elise, C-MonEtiquette
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Estefania
Rating: 1 out of 5
At the first wash of the pants, in cold water, the sticker peeled off. I don't buy any more. On top of that, you sent them to me super late.
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Response from Petit-Fernand
Hi Estefania, Your labels should not peel off with washing. We have just contacted you to help you :) Hello, Camille Petit-Fernand
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Johanna
Rating: 1 out of 5
I made a purchase on September 4 or 5 and to this day I have not received my order !!!!!!. I will never come back. To buy lousy service !!!!!
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Response from Petit-Fernand
Good morning Johanna, Our Customer Service has just contacted you by email to help you :) We are sorry to hear that your order has not yet arrived. Hello, Camille Petit-Fernand
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Simona
Rating: 3 out of 5
It never happened but for the first time the labels came late and wrong too, there was just another name.
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Response from Petit-Fernand
Good morning Simona, we sincerely apologize for the inconvenience you experienced with your order. It is a mistake we did not expect, and your experience does not reflect the standards of service we are committed to offering. To remedy this situation, we have already taken steps to send you a new order free of charge. We are keen to ensure your satisfaction. We thank you for your understanding. Clare, Petit-Fernand
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Sophie
Rating: 3 out of 5
Delivery time far too long for labels with just a first name
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. However, we have no influence on the postal service. We hope you enjoy your order. Have a nice day, Elise, C-MonEtiquette
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Safia S.
Rating: 2 out of 5
I find that the labels stick badly sorry
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Response from Petit-Fernand
Thank you for your feedback. We are very sorry to hear about this inconvenience concerning your order. We have just contacted you so that we can provide you with a solution. Have a nice day, Elise, C-MonEtiquette
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It
Rating: 1 out of 5
Unfortunately, I received 2 envelopes of labels from 2 different children, neither of which matched the name I ordered. At least the refund was prompt
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Response from Petit-Fernand
Good morning Ilaria, We sincerely apologize for the error in your order. It is always our priority to ensure the highest satisfaction of our customers, and we understand how frustrating it can be to receive the wrong product. We are pleased that the refund was prompt, but we are committed to improving our service to avoid similar mishaps in the future. Thank you for the feedback, which helps us grow. Clare, Petit-Fernand
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Carli
Rating: 1 out of 5
I placed my order on August 17 and it is just today October 7 when I receive it by post. Other years they sent to the Canary Islands without problem and it was a normal shipment without problems. This year they only allowed point of collection. The surprise is that after a while I find out that it has been returned due to delivery problems at the pick up point without giving me notice. I live right next to that store. I complained and they sent it to my home but it took a long time. Unfortunately you do not offer a good shipping service at this time and I will not repeat my experience with you. My labels arrived a month after the start of school and there is much more choice on the market.
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Response from Petit-Fernand
Hello, Thank you for taking the time to write to us. We have recently changed our shipping methods to ensure that your orders arrive faster. We are sorry to see that in your case this was not the case and we regret it. Your comments are very important to us because they allow us to always improve. We hope to see you again on another occasion. Good day, Camille Petit-Fernand
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Evy
Rating: 1 out of 5
Hello, I have not yet received my order. It is supposed to be shipped on 19/09/2024.
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Response from Petit-Fernand
Hello, thank you for your feedback. We've already e-mailed you today to suggest a solution. ?? Have a nice day, Elise, C-MonEtiquette
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Vero
Rating: 1 out of 5
Has not arrived
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Response from Petit-Fernand
Good morning, We are sorry for this delay in delivery. After our discussions, we have set up another shipment of your order and we hope that it will arrive this time without any problem :) We are available as always to help you Good day, Camille Petit-Fernand
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Daniela C.
Rating: 1 out of 5
Significant shipping costs and had to pay an additional 20 euros for customs clearance (for delivery in Luxembourg). Manufactured outside the EU, information not transparent
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Response from Petit-Fernand
Hello, Thank you for your feedback. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Eleonora
Rating: 1 out of 5
I was waiting for the labels to start school but they never arrived
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Response from Petit-Fernand
Good morning Eleonora, I sincerely apologize for this. ?? Our support team will be in touch with you shortly to help you. Chiara, Petit-Fernand
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Robert H.
Rating: 3 out of 5
The delivery time of 2 weeks is very long. Actually too long. Perhaps this is due to the French postal service. The labels themselves are good, durable and recommendable, so it was the second order.
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. Unfortunately, we have no control over the postal service. However, we hope you enjoy your order. Have a nice day, Elise, EsIstMeins
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Nelly C.
Rating: 2 out of 5
Label too small ... difficult to hold after several washes ... disappointing
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Response from Petit-Fernand
Thank you for your feedback. We are very sorry to hear about this inconvenience concerning your order. We have just contacted you so that we can provide you with a solution. Have a nice day, Elise, C-MonEtiquette
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Mari S.
Rating: 1 out of 5
The labels never arrived
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Response from Petit-Fernand
Good morning Sara, I sincerely apologize for the inconvenience you encountered. ?? Our support team will be in touch with you shortly to help you. Chiara, Petit-Fernand
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Casalino C.
Rating: 1 out of 5
I never received them nor did I receive a refund!!!
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Response from Petit-Fernand
Good morning, I am very sorry for the problem you encountered. ?? Our customer service team is ready to contact you to ensure assistance. Clare, Petit-Fernand
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Lisa
Rating: 1 out of 5
Ordered early September--never arrived.
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Response from Petit-Fernand
Dear Lisa, I sincerely apologize for the inconvenience. ?? Our support team will be happy to contact you to help you in the best way possible. Clare, Petit-Fernand
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Charley W.
Rating: 3 out of 5
Product is good but delivery is unnecessarily long
Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected, but we are a French company and are located in Bordeaux. We are happy to see that you like your order. Have a nice day, Elise, Petit-Fernand
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Noémie T.
Rating: 1 out of 5
I never received my package, it was nowhere to be found at the relay store. I don't know what happened.
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Response from Petit-Fernand
Hello, We're sorry to hear that you haven't received your order. We have just contacted you to help you. Have a nice day, Elise, C-MonEtiquette
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