The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Order placed on 04/09/2024 and still nothing received today 22/09/24. Order refunded but disappointing to have waited so long for nothing.
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Response from Petit-Fernand
Hello, We are sorry to hear that you have not received your order. Unfortunately, we have no control over the postal service. We hope, however, that you have received your refund. Have a nice day, Elise, C-MonEtiquette
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am
Rating: 3 out of 5
Classic labels are fine, but it's impossible to apply iron-on labels following the instructions.
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FP
Rating: 1 out of 5
Order made September 3, 2024 label shipped September 4 but never received my labels to date! The only thing + the customer service is excellent and fast!
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Response from Petit-Fernand
Hello, We're very sorry that you've experienced delivery problems. Unfortunately, we have no influence on the postal service. We resent your order at our expense on 19/09/2024. You will receive it within 8 days. We hope it meets your expectations. Have a nice day, Elise, C-MonEtiquette
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Beatriz Escat
Rating: 2 out of 5
The delivery was a real disaster, they took more than a week, they changed the delivery address unilaterally and then every day they delayed the delivery without any justification. The worst thing is that when I asked for help to solve the problem they did nothing. Finally I had to pick up the package in an unknown office far away from my home.
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Marina Beitia
Rating: 1 out of 5
I had more than half of the hot melt stickers come off. And I followed the instructions
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An-Ln H
Rating: 3 out of 5
the gourd is great, although a bit heavy for our daughter's schoolbag. we were very disappointed with the snack box, which was just a sticker. For the price, I didn't think that would be the case.
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Vanessa THÉRY
Rating: 2 out of 5
This isn't the first time I've ordered here. Last year, everything went well, the font was quite small, but the labels held well (some came off, but only after several washes). This year, however, even though the font is slightly larger and more legible, the labels don't stick properly. I often find them and have to systematically check that the clothes are marked before going to the nursery. It's a shame, because the format is practical and the colors pleasant.
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Client
Rating: 2 out of 5
Very nice towels, but unfortunately they don't hold up after machine washing - too bad.
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RW
Rating: 1 out of 5
Two orders placed and neither arrived unfortunately
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Barbora S.
Rating: 1 out of 5
Stickers keep coming off after wash. Disappointing.
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Tania B.
Rating: 1 out of 5
Nothing worked. The labels never arrived, and I'm still waiting for a refund that, I'm afraid, won't arrive anyway. Really pathetic. They deserve 0 stars, even one is too many.
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LOUISE H.
Rating: 1 out of 5
All stickers came of in the washer after first time washing
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Laura C.
Rating: 2 out of 5
Unfortunately the label doesn't stick to the water bottle I brought. And has come off my son's shoes after wearing them. Won't be ordering them again. Found that some of the labels in the washing machine.
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Gaetano P.
Rating: 1 out of 5
The product has not completely arrived. I did not receive anything at all
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Sara R.
Rating: 1 out of 5
Terrible shame I didn't read reviews earlier. Ordered September 3 and as of today September 22 never arrived and no tracking. My daughter is starting school tomorrow and I have no labels. DO NOT BUY FROM THIS site.
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Diana
Rating: 1 out of 5
One month and I still haven't received my order
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Nicole R.
Rating: 3 out of 5
I am still waiting for the order from September 12th
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Response from Petit-Fernand
Hello, we are sorry that you have not yet received your order. We would like to offer you a solution. That is why we have just contacted you. Have a nice day, Elise, EsIstMeins
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Clara
Rating: 3 out of 5
I was a little disappointed with my purchase, especially for the direct-glue garment labels. After the first few washes, some of them were already peeling off, even though I had stuck them onto the garment label. The iron-on labels are very good, however, and so are the labels for objects!
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Maria Inmaculada Luis García
Rating: 2 out of 5
My order never arrived, although the reimbursement was fast and without incident.
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Julie
Rating: 1 out of 5
Very disappointed, it's been almost 3 weeks since I ordered the labels for my son, I paid 9.90 postage to receive them in 24 hours, and I still haven't received them. I will not order again.
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Response from Petit-Fernand
Hello, Express delivery takes place the day after the order is sent before 6 pm, including Saturdays. Unfortunately, we are not responsible for Chronopost's unfulfilled commitments. However, we have just refunded your shipping costs. We have also just contacted you. Have a nice day, Elise, C-MonEtiquette
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Bahar A.
Rating: 1 out of 5
The label fell of the tshirt after washing only once..
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Thomas
Rating: 2 out of 5
Disappointed with the delivery time. I paid an extra fee when ordering for fast delivery. Despite the fact that the delivery was supposed to be "express", the time indicated was far exceeded. I therefore paid 5 euros for a shipment that arrived at the timing of a "normal" order.
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María Guerrero Díez
Rating: 3 out of 5
Arrived later than indicated, unable to keep track of the package. The shoe stickers stick worse than other years and we have already lost 2 pairs.
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Jade Velon
Rating: 1 out of 5
Disappointed, I received the labels before my daughter went back to school to mark her clothes. Already 3 labels have come off and ended up in the washing machine drum. I only wash at 30 or 40 degrees maximum. The label came off either on the garment itself or on a label on the garment.
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Iolanda Turquier
Rating: 3 out of 5
The rendering is great but disappointed as soon as the promises were not kept, I paid more to be delivered in 48 hours and it was not respected at all.
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chant
Rating: 2 out of 5
Very fast shipping. Nice design, but the labels don't stick, they go in the wash and dryer!
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Florine R
Rating: 3 out of 5
After my 1st order 1 year ago, I re-ordered for back-to-school, and this time I'm a bit disappointed. The labels don't hold up as well as the first time.
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Perdita I.
Rating: 1 out of 5
I'm actually so disappointed! I bought your multi pack booklet as my friend had recommended them to me. I normally use the stamp from a different brand but due to my daughter having white shirts and checked dress I thought labels would be better. However in the first wash the labels came right off! What an absolute waste of money! I'm so incredibly upset and disappointed.
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Rachel
Rating: 3 out of 5
The labels don't seem as hard as they have in the past I followed the instructions of no wash or wear for 24 hours but had a couple start to peel off
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Morais lopes
Rating: 3 out of 5
Disappointed for the price, would need to hire someone to supervise the person doing the assembly.
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Nat Blanc
Rating: 1 out of 5
Quite disappointed because I thought they were self-adhesive labels but no. They have to be ironed so they are unusable on the fabrics I was going to stick them on.
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Borrelli E.
Rating: 1 out of 5
I never received what I ordered nor received any response to my complaint
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cal
Rating: 3 out of 5
I had a good first experience with these labels but the quality dropped with those of my last order, half of the iron-on labels peeled off after only one wash, considering the price, it's not worth it.
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Charlie P.
Rating: 3 out of 5
I emailed but haven't had a response. The stickers are good and we really like them, however the iron on stickers all peeled off after a few days at school. (This is before I had even washed them and I followed all care instructions) I believe I may have had a bad batch as the stickers are good.
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Kate C.
Rating: 1 out of 5
Very disappointing. Waited ages for delivery and then we received someone else's labels. I thought they would have expedited the delivery of replacement labels but they didn't. I had to purchase elsewhere as I couldn't wait
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Alessia T.
Rating: 1 out of 5
after a month I still haven't received anything
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Gugu
Rating: 1 out of 5
the cap of the gourd is too difficult to close and open!!! the neck of the gourd is broken after a year of use only used in the morning 4 × per week!!! for a gourd at 25e is pitiful!
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ANNIE
Rating: 2 out of 5
I order from them every year. Unfortunately this year I was disappointed. Sending the 4 notebooks would have required a more rigid envelope. The package I received was in terrible condition. I had pickup relay problems. We ask customer service for information but they take a long time to reply. We don't understand why there is so much time between dispatch and receipt. In short, this time will probably be the last.
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Raquel Aljarilla
Rating: 1 out of 5
They sent me the wrong order and it was urgent because I was missing them in a few days. I was told that it would arrive on Monday at the latest and it did not arrive until Thursday. They also told me that to compensate me they would refund 15% of the order amount and they haven't done it either. I will not order again
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Cristina
Rating: 3 out of 5
Delivery was slow, product is average as started to peal after second wash. Not supposed to do that
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