Customer reviews of Petit-Fernand

I placed the order for the second time and it still hasn't arrived, I've been waiting since early September

The labels did not arrive to me. It is true that I did not go for tracked shipping, but I did not receive my order.

Big lag too get the goods.

It's a shame it doesn't stick well.

I didn't get my order

The courier service was terrible. They took much longer than the stipulated time. The customer service was quick to answer, but they did not give me any solution. Very bad that they don't send orders home, even if they charge shipping costs. MRW/Seur are a disaster.

labels not received

Delivery was made days later than what was stated on the website.

Took much longer to arrive than expected, half the name tags unusable. Shoe tags are the only things worth buying. Poor customer service, no means of requesting a refund that I could find on the website.

I am very disappointed with the snack box which arrived with a printing defect (illegible first name) and I am even more disappointed to discover that the personalization is done by a simple sticker whose lifespan will not be very high...

Wasn't impressed this time delivery took over two weeks to arrive and product Wasn't brilliant either

I liked the ease of the website, the designing of them (not thousands of choices which is good) delivery was good, the product is nice but I'm disappointed when you remove them from the backing sheet. They seem strong but they misshape when you remove them from the adhesive backing sheet which is a tad annoying, it doesn't sit neat/straight on my items. It's like it's not really cut properly. Everything good prior just a slight disappointment with the removing of labels.

Too long time, disappointed with the product was not clear that it was paper educherete

The delivery times are too long.

Arrived more than 1 week late when it said 2-3 days.

On the whole I like all the items I order except the bento where I am really disappointed by the quality of this one. The flocking is really very badly done (bubbles, sticky hairs, a real horror for a child's box).

A good experience..I waited almost a month to get my order

I did not receive the order for the start of school despite the fact that I placed the order at the end of August. In spite of this the very friendly operator made me send it again.

Unfortunately, although the labels they sell are nice and well made, the company and the structure in charge of shipping and customer contact leaves a lot to be desired. This is not the first time I buy from Petit Fernand. already last year the first order did not reach its destination. I had to write to get a new shipment. This year the same story. It just so happens that the first order turns out to be lost with the courier and like last year, it will never even arrive late to its destination. Very bad customer service that despite my reports did not take charge of the delay and inconvenience (school labels bought in August and arrived when school started already three weeks ago!). Given the very bad experience for two consecutive years I will not buy from this company again. If you are unable to handle a shipment to Italy do not advertise your products in Italy!

Very good as always the labels that I have been ordering for 8 years, but this time they took 15 days to arrive.

The stickers took a long time to arrive, as sent from France, which wasn't made clear. They do not actually seem to work and fall off in the wash. They are also badly perforated, so almost impossible to remove from the sticker sheet in the first place. I give this 2 stars as they are actually pretty cute stickers, just useless. I would not buy from this company again.

We bought some labels and stickers for the beginning of the school year for our daughter, they arrived late and the envelope was torn and empty. We informed you of what happened and you sent them again, they arrived on Saturday afternoon and the envelope had scratches and some of the pages were wrinkled. We will sincerely consider ordering from you again. Thank you

This is the third time I have ordered the name labels and I am very happy with them, only the last delivery took three weeks to arrive.

Lovely design of stickers, huge selection. I followed the ironing instructions completely and on first wash some fell off. Quite disappointing for the price of the product

Shipping too slow

Labels were very nice but delivery was extremely slow.

Far too long production time and away from France. It took two weeks for a few name stickers.

They come off in the wash. Useless

Order never arrived as it was only sent in a letter. However, when I made a complaint, I at least received a credit note immediately.

Unfortunately, the delivery time was not met and arrived after school started. A maximum of 10 working days was expected, but it arrived after three weeks

Order never arrived and there was no apology or update, just a rather long wait until I finally asked for a refund.

I have been very unhappy for more than a month for my order to arrive, I needed it for the beginning of the school year but it has not arrived yet.

I don't recommend this site, the labels come off after machine washing, I'm very disappointed with my order.

Order arrived 3 weeks later, reported delivered as early as a couple of days before arrival.

I paid to have it delivered express, and it arrived 6 days later.

I did not receive my order and I have reported it to customer services without return .... very disappointed, I will no longer order on this site.

Unfortunately this pack of stickers are not lasting and keep coming off in the wash

This isn't the first time I've ordered labels for my son's clothes that we put on with the iron, I've ordered a large number, I look carefully at the clothes that match, as usual, but this time it's poor quality, I've also respected the pressure time, waiting before washing, but this time, nothing good. I've even washed some of my clothes twice, but nothing holds after washing. I'll order from someone else next time, because I've lost about 40 euros.

Nice printed but Unfortunately the stickers come off from the clothes after washing.

The color you see on the website is deceptive! It looks orange, when the water bottle arrives it looks pink