Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
I didn't have time to pick up my parcel, I didn't receive it
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Response from Petit-Fernand
Hello, We're sorry to hear that your order did not arrive. At your request, our customer service department has refunded your order in full. We hope you have received it. Have a nice day, Elise, C-MonEtiaquette
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Silvia S.
Rating: 3 out of 5
Order placed August 28 and received September 18.
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Response from Petit-Fernand
Good morning Silvia, We are very sorry for the delay in the delivery of your order. Unfortunately, mail delays are beyond our control, and we understand how frustrating this can be. To accommodate the situation, we have already sent you a new order at our expense. We are always here to assist you and will do our best to avoid inconvenience in the future. Thank you for your understanding. Clare, Petit-Fernand
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Laurence
Rating: 1 out of 5
I have not received my order.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We are sorry that you did not receive your order. Our customer service department has refunded your order in full. We hope you have received it. Have a nice day, Elise, C-MonEtiquette
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Anneka
Rating: 1 out of 5
Put sticky label on for over a week on clothes and washed item and came off. Too expensive for what they are. Won't recommend to anyone
Response from Petit-Fernand
Hello Anneka, Our customer support has emailed you to try and resolve this issue. We're very sorry that your labels were faulty, and we hope that the solution will be satisfactory. Have a wonderful day!
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Leila
Rating: 3 out of 5
Good, except that it's a shame not to specify on the site that you need an iron.
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Response from Petit-Fernand
Hello, Thank you for your feedback. This is well mentioned on our website as follows: "Identifying and marking your child's belongings will no longer be an ordeal thanks to our iron-on labels, labels that can be ironed and stuck on in 8 seconds!" Have a nice day, Elise, C-MonEtiquette
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Jeff A.
Rating: 3 out of 5
Lovely item but very slow delivery, missed the start of our girls school year
Response from Petit-Fernand
Hello, We're sorry your order arrived late. We are located in France and it may take longer than expected. We hope you enjoy your order. Have a nice day, Elise, Petit-Fernand
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Corrias I.
Rating: 1 out of 5
It has been 10 GG and the order has not yet been delivered. Too long a time frame
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Response from Petit-Fernand
Dear Ilaria, We apologize for any inconvenience you may have experienced. Your experience is very important to us. We want to address the situation in the best possible way, so it is crucial to receive feedback directly from our customers. Only then can we act promptly and best meet your needs. We will contact you shortly to get more details about the situation. We sincerely thank you for your patience and understanding. Chiara, Petit-Fernand
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Laura L.
Rating: 1 out of 5
Null! labels wash off the first time they're used
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Response from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. Have a nice day, Elise, C-MonEtiquette
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Marcella N.
Rating: 1 out of 5
I ordered the stickers with regular delivery and they never arrived. I got my money back, and placed another order, this time with more expensive delivery, to a pickup point (4.90). The envelope was addressed to my name, with the street, no house number, no indication of the store that served as the pickup point. The courier called me and would not deliver the package because he was looking for me, there was no indication of the pickup point on the envelope, I finally convinced him. Very bad bad experience, and luckily they make labels....
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Georgina
Rating: 1 out of 5
I haven't received my order despite ordering it over months ago now
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Giovi
Rating: 3 out of 5
The iron-on labels hold extremely well, unfortunately I can't say the same about the other adhesives. I would have expected better quality for the price. Unfortunately, I won't be ordering any more
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Carmella
Rating: 1 out of 5
Don't stop on find them stuck to my clothes instead of sons school clothes ! Waste of money ?
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Andréa Mccann
Rating: 1 out of 5
I never received the labels.
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Francesca
Rating: 1 out of 5
I would love to be able to review the labels I ordered on August 27, unfortunately as of today (September 24) I have not received them.
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Valeria
Rating: 1 out of 5
I never received my order
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Danielle S.
Rating: 2 out of 5
Stickers come off in the wash
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Marion
Rating: 2 out of 5
The labels are nice and easy to put on, but the problem is that they don't stick after washing in the washing machine. I did follow the instructions for sticking them on, however, and even waited more than 24 hours before putting the clothes in the washing machine.
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Alexandra Rabusseau
Rating: 1 out of 5
I am really disappointed by this site. I have placed several orders and after a few months, all the products have defects - 4 water bottles: the caps are coming off. 2 were birth gifts and therefore only used for a few months. - snack box: the label comes off When I call customer service, they tell me that my order is too long ago... I've tried to explain that the material has only been used a few times, knowing that they were birth gifts. In short, I wouldn't recommend these products and wouldn't order them again!
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. Unfortunately, as my colleague has informed you, the time limit for making a claim on an order is three months from the date of purchase, whether for a return or a refund. Your orders are over three months old. We're sorry we can't help you further. Good day to you, Elise, C-MonEtiquette
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Cristina S.
Rating: 3 out of 5
Order arrived very late.Taken unnecessarily because I had to make do with other labels. Disappointed
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A.
Rating: 2 out of 5
Faulty stitching. Considering the price, I'm disappointed.
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Sophie
Rating: 1 out of 5
long delivery and nothing fits first wash everything is gone yet well respected the instructions ... disappointed
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Response from Petit-Fernand
Hello, we're sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Stephanie
Rating: 2 out of 5
Very satisfied the 1st time, on this new order the self-adhesive clothing labels are no longer effective at all :(
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Ana
Rating: 1 out of 5
I ordered it the third week of August and still no order. I put a delivery point that they report and it turns out that it does not exist and the order is returned. They sent it again and it still hasn't arrived. A disaster, I will not order again. When it arrives I don't need it anymore.
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Frau Y.
Rating: 1 out of 5
I still haven't received my stickers. It's been over 2 weeks.
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Response from Petit-Fernand
Hello, we are sorry that you have not yet received your order. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Lorène
Rating: 1 out of 5
I haven't received my labels
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Response from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Fanny Le Bozec
Rating: 1 out of 5
Package still awaiting receipt after placing order 20 days ago
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Response from Petit-Fernand
Hello, thank you for your feedback. Your order was resent at our expense on September 19. You will receive it within 8 days. Have a nice day, ? Elise, C-MonEtiquette
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Paolo S.
Rating: 1 out of 5
I received the shipment after a week,I paid the surcharge for expedited shipping, you forced me to enter the pickup point, the courier instead of leaving it at the pickup point was looking for my residence
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Chantal Ferretti
Rating: 1 out of 5
Package delivered late. You've just told me that you have no influence over the postal service. Except that I ordered from your site and not from the post office. I've had enough of this "someone is always to blame" attitude. It seems to me that it's up to you to honor your missions: send me a package in a timely manner. Both, not just one. It's up to you to choose how you work and who you work with. For me, it doesn't matter.
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Response from Petit-Fernand
Hello, We're sorry to hear that your order was delivered late. Unfortunately, we have no influence on the postal service. We hope you enjoy your order. Have a nice day, Elise, C-MonEtiquette
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Francesca L.
Rating: 3 out of 5
Processing time not particularly fast and especially not clear when ordering
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Debora T.
Rating: 3 out of 5
I followed the instructions to the letter, after the first wash some labels still started to peel off.
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Paola P.
Rating: 1 out of 5
A disappointment I am still waiting for the second shipment of nametags!
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Zouhaira Amriouen
Rating: 1 out of 5
I never received my order
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Response from Petit-Fernand
Hello, Thank you for your feedback. We're sorry to see that your order has still not arrived. We have already contacted you to suggest a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Sciandra G.
Rating: 1 out of 5
My order never arrived
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Sonia Martínez García
Rating: 1 out of 5
I received the order from a private individual in the province of Tarragona, and I had to go there to get it. And I put a reference point of yours. Very bad experience
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Claudia P.
Rating: 2 out of 5
wrong order at the first time, sent back for free and dispersed, at the third time I managed to get what I ordered. service anyway good
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Elisa R.
Rating: 1 out of 5
Unfortunately the labels fell off and didn't stick, so we had to go out and get a different type
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Pamela
Rating: 3 out of 5
Gave 3/5 stars because I never received my labels...I got sent someone else's (and mine went to another customer!). Got my refund quickly at least.
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Federica
Rating: 1 out of 5
I never got the order
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Maéva Mauduit
Rating: 2 out of 5
I ordered self-adhesive labels, but after 1 wash some of them are already coming off, even though I did everything right beforehand. Maybe the thermo-adhesive ones are more effective.
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Fernando J.
Rating: 3 out of 5
Unfortunately, it is very slow for the product to arrive home especially since it is shipped almost immediately. The first time was faster than the second time. But for the quality of the products I would reorder more times!
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