The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Thank you for your feedback. We're truly sorry to hear that your order has not arrived. Please contact our customer service team, and we will assist you in resolving this issue promptly.
Best regards,
The Petit-Fernand Team
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Tracy G.
Rating: 1 out of 5
following a purchase from 08/01/2026
Hello, I bought 200 iron-on labels and already a dozen have come off out of the 40 fixed ones while strictly following the recommendations! Disappointed!
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Response from Petit-Fernand
Hello Tracy,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that you have encountered problems with our labels. Your satisfaction is very important to us, and we would like to resolve this situation. To assist you, we have just contacted you by email.
Have a nice day,
Camille C-MonEtiquette
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Jessica B.
Rating: 2 out of 5
following a purchase from 05/01/2026
Unfortunately very poor durability. The adhesives come off very quickly
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Response from Petit-Fernand
Hello Jessica,
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the durability of our products. Your comments are important to us, and we will review your concerns internally to ensure improvement. Please do not hesitate to contact us directly if you need further assistance.
Best regards,
Your Es-Ist-Meins team
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Gabrielle V.
Rating: 2 out of 5
following a purchase from 26/12/2025
I am disappointed with the iron-on labels, they peel off and do not stick, I end up with clothes without labels since there are not enough adhesive labels in the nursery pack. Unfortunately, I do not recommend it.
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Response from Petit-Fernand
Hello Gabrielle,
Thank you for taking the time to share your experience. We are sorry to hear that our iron-on labels did not meet your expectations. Please know that customer satisfaction is our priority, and we will closely examine this issue. We would be happy to help you find a solution that works for you. To this end, we have just contacted you by email.
Have a nice day,
Camille C-MonEtiquette
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Evelyne L.
Rating: 2 out of 5
following a purchase from 14/01/2026
Fast, sticks well, however super disappointed with the chosen pattern which is tiny, in the end it doesn't show. Chopper from One Piece is tiny... too bad.
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Response from Petit-Fernand
Hello Evelyne,
Thank you for your feedback. We are glad that you appreciated the speed and quality of our product. We are sorry to hear that the pattern does not meet your expectations. We take your comments into account to improve our offer. Please feel free to contact us for any suggestions or questions.
Have a nice day,
Camille C-MonEtiquette
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Cattoi M.
Rating: 1 out of 5
following a purchase from 04/01/2026
As already explained to your employee, the labels do not stick well to the pencils. It may be that I made a mistake in the order and the size, but the fact remains that they do not do their job, that is, THEY DO NOT STICK. I was not satisfied either with the VERY LONG delivery times or with the order itself. Therefore, I will never place orders with your company again. Best regards
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Response from Petit-Fernand
Good morning Mavie,
Thank you for your feedback and we are sorry to hear that your experience did not meet your expectations. We are committed to ensuring the quality of our products and customer service. Your satisfaction is important to us.
Best regards,
The Petit-Fernand team
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Giovanna M.
Rating: 3 out of 5
following a purchase from 11/01/2026
The labels are great but I had ordered for 4 different children and the notebooks had all the names mixed up, it's a shame... otherwise, product quality and fast delivery as promised
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Response from Petit-Fernand
Hello Giovanna,
Thank you for taking the time to share your opinion. We are delighted to hear that you are satisfied with the quality of the labels and the speed of delivery. We apologize for the mix-up of names in the notebooks and will take your comments into account to improve our service.
Have a nice day,
Camille C-MonEtiquette
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Christèle M.
Rating: 1 out of 5
following a purchase from 09/01/2026
Peels off
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Response from Petit-Fernand
Hello Christèle,
Thank you for your feedback. We are sorry to hear that you encountered a problem with our product. Your satisfaction is our priority, and we are committed to providing you with a solution. To assist you, we have just contacted you by email :)
Have a nice day,
Camille C-MonEtiquette
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Lydia T.
Rating: 3 out of 5
following a purchase from 29/12/2025
Easy to apply but they keep coming off!
Response from Petit-Fernand
Dear Lydia, thank you for your feedback on Petit-Fernand. We are glad to hear that you found the application process easy, but we apologize for the issue you experienced with the labels coming off. We will take your comments into consideration as we continuously strive to improve our products. Contact our costumer service for your quality' problem!
Giulia Petit-Fernand
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Morgane C.
Rating: 1 out of 5
following a purchase from 07/01/2026
The labels do not stick to the fabric
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Response from Petit-Fernand
Hello Morgane,
Thank you for taking the time to share your feedback. Indeed, as specified on our website, our self-adhesive labels for clothing do not apply to the fabric but to the existing labels on the garments. We remain available if needed.
Have a nice day,
Camille C-MonEtiquette
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Valentina C.
Rating: 2 out of 5
following a purchase from 07/01/2026
Fast shipping and labels conforming to the order, however, the envelope tore and the notebooks arrived in a LaPoste packet. The envelope was clearly not suitable for the purchase, more precautions should be taken regarding the packaging.
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Response from Petit-Fernand
Hello Valentina,
Thank you for taking the time to share your feedback. We are delighted to hear that you appreciated the speed of the shipping and the conformity of the labels. We take your comment regarding the packaging into account and will ensure to reevaluate our shipping methods to improve our customers' experience. Your satisfaction is important to us.
Have a nice day,
Camille C-MonEtiquette
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Dani C.
Rating: 2 out of 5
following a purchase from 27/12/2025
The customisation and designs are nice but despite following the iron-on instructions carefully (and having used iron-on techniques in the past), disappointingly these have started to unstick after only a couple of washes at 40 degrees. I won’t be purchasing these again,
Response from Petit-Fernand
Hello Dani,
Thank you for taking the time to share your experience. We are delighted that you appreciate our customizations and designs. We are sorry to hear that you are experiencing issues with the transfer. Your feedback is valuable and will help us improve our quality. Please feel free to contact our customer service to discuss your situation.
Kind regards,
Giulia Petit-Fernand
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Yoann P.
Rating: 1 out of 5
following a purchase from 06/01/2026
The label does not stick well, it comes off after a wash
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Response from Petit-Fernand
Hello Yoann,
Thank you for taking the time to share your experience. We are sorry to learn that the label did not meet your expectations. Your feedback is valuable and we will pass it on to our team to improve the quality of our products. For this, we have just contacted you directly by email :)
Have a nice day,
Camille C-MonEtiquette
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Ferrario G.
Rating: 1 out of 5
following a purchase from 27/12/2025
Order extremely delayed
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Response from Petit-Fernand
Good morning Giada,
We are sorry that your order has been delayed. We are working to improve our service and ensure that similar situations do not happen again. We thank you for your patience and assure you that your feedback is essential to us.
Best regards,
Giulia Petit-Fernand.
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Lividini C.
Rating: 1 out of 5
following a purchase from 14/12/2025
Package never received
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Response from Petit-Fernand
Good morning Chiara,
Thank you for your feedback. We are sorry to hear that you have not received your package. We invite you to contact our customer service, so we can assist you in resolving the issue. Your satisfaction is important to us.
Best regards,
The Petit-Fernand team
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LAURENT L.
Rating: 3 out of 5
following a purchase from 04/01/2026
I am disappointed with my 3rd order.. I received adhesive labels that only stick to the labels... but the first 2 orders were iron-on transfers.... I was expecting the same thing.. that said, the transfer labels do not last long on clothing
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Response from Petit-Fernand
Hello Laurent,
Thank you for taking the time to share your opinion. We are sorry, however, that the format chosen for this order does not fully meet your needs.
We remain available if needed.
Have a nice day,
Camille C-MonEtiquette
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Haizea A.
Rating: 2 out of 5
following a purchase from 23/12/2025
I thought it was printed but it's a sticker stuck to a tupper.
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Response from Petit-Fernand
Hello Haizea,
Indeed it is a sticker, as indicated on our website. The idea is to allow customization to be changed when necessary without having to buy the entire product again. This way, the tupper can be easily reused :)
Have a good day,
Camille Petit-Fernand
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Catherine R.
Rating: 1 out of 5
following a purchase from 01/01/2026
Despite having strictly followed the instructions for applying the labels, the clothing was very damaged. Very unhappy, I would not recommend this site again.
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Response from Petit-Fernand
Hello,
We are sincerely sorry to hear about your disappointment.
The instructions provided for applying the labels only concern their application. However, it is essential to prioritize the care instructions specific to each textile (washing temperature, drying, ironing, etc.), as these can vary depending on the material and influence the final result.
We remain available to discuss and assist you if needed.
Have a nice day,
Camille C-MonEtiquette
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MAELA B.
Rating: 2 out of 5
following a purchase from 31/12/2025
The glass and the labels are fine. However, I bought a personalized water bottle but honestly, we are struggling; the straw does not work, so I have to open it to drink properly. Except that it is for my 2-year-old daughter, so I am very disappointed.
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Response from Petit-Fernand
Hello Maela,
Thank you for taking the time to share your feedback. We are glad that you appreciated the glass and the labels. Regarding the personalized water bottle, we are sorry to hear that you are having difficulties with the straw, especially for your little girl. Your satisfaction is our priority, and we would be happy to help you resolve this issue. Please do not hesitate to contact us so that we can find a solution.
Have a nice day,
Camille C-MonEtiquette
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Giammellaro A.
Rating: 1 out of 5
following a purchase from 17/12/2025
I did not receive my order placed on December 18. Very strange, because previously I had already purchased my labels for school, and I always received them. But as of today, I don't know what happened
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Response from Petit-Fernand
Good morning Andrea,
Thank you for your feedback. We sincerely apologize for the issue with your order from December 18. We invite you to contact our customer service so we can assist you better and resolve the situation as soon as possible. We are here to help you.
Best regards,
Giulia Petit-Fernand
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Rachel M.
Rating: 1 out of 5
following a purchase from 26/12/2025
Partially shipped order (the labels that stick to the iron are missing)
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Response from Petit-Fernand
Hello Rachel,
Thank you for taking the time to share your feedback. We are sorry to hear that your order was not complete. Your feedback is valuable and we will ensure to check this point to improve our service. We hope that the solution provided by our customer service is satisfactory for you :)
Have a nice day,
Camille C-MonEtiquette
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Léa C.
Rating: 3 out of 5
following a purchase from 25/12/2025
Order and delivery were great but the product has changed and the label cracks at the first iron press. This didn't happen with previous orders. I'm a bit disappointed but it works yay and the girl was able to go on a school trip with everything well labeled.
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Response from Petit-Fernand
Hello Léa,
Thank you for your feedback and we are glad to hear that the order and delivery met your expectations. However, we are sorry to learn that you encountered a problem with the label. Your comments are valuable and will help us improve the quality of our products. Please do not hesitate to contact us directly for any further assistance, so that we can provide you with a satisfactory solution.
Have a nice day,
Camille C-MonEtiquette
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Samantha T.
Rating: 3 out of 5
following a purchase from 13/12/2025
I think the bottles we ordered are very lovely and well made. However one of the bottles lock/catch broke off within a week when it fell off the sofa which is a shame when they’re not cheap bottles!
Response from Petit-Fernand
Dear Samantha,
Thank you for taking the time to share your thoughts with us. We’re delighted to hear that you find our bottles lovely and well-made. However, we sincerely apologize for the issue you experienced with the lock/catch. Your feedback is invaluable, and we will certainly look into this matter to improve our products. If you need assistance with a replacement or have any further concerns, please do not hesitate to contact our customer service.
Best regards,
GiuliaPetit-Fernand
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Joana S.
Rating: 1 out of 5
following a purchase from 03/12/2025
It peels off after a wash while it is clearly stated that it withstands several washes. I wash at 30 degrees. Never again a fortune spent for nothing
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Response from Petit-Fernand
Hello Joana,
Thank you for taking the time to share your experience with us. We are sorry to hear that the product did not meet your expectations. Your feedback is valuable and helps us improve our offerings. We have just contacted you to assist you :)
Have a nice day,
Camille C-MonEtiquette
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Sabine Friederike D.
Rating: 2 out of 5
following a purchase from 08/12/2025
I did not receive the order. A refund was granted to me on short notice.
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Response from Petit-Fernand
Good day, Sabine Friederike. Thank you very much for your feedback. We are sorry to hear that you have not received your order. We are always working to improve our service and appreciate your feedback. Please do not hesitate to contact us again if you have any further questions. Best regards, Your Es-Ist-Meins team.
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Michaela L.
Rating: 1 out of 5
following a purchase from 07/12/2025
Item was only received after complaint and about 3 weeks.
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Response from Petit-Fernand
Hello Michaela,
Thank you for your feedback. We are sorry to hear that there were delays with your order. We are always working to improve our service and optimize your experience. Please do not hesitate to contact us directly if you have any further concerns.
Best regards,
Camille Es-Ist-Meins
H
Hatice N.
Rating: 1 out of 5
following a purchase from 15/12/2025
I took thermo stickers without paying attention
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Response from Petit-Fernand
Hello Hatice,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience with our thermo stickers did not meet your expectations. Your satisfaction is our priority and we would be happy to help you find a product that suits you better. Please feel free to contact us for any assistance.
Have a nice day,
Camille C-MonEtiquette
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Sara A.
Rating: 1 out of 5
following a purchase from 04/12/2025
Part of the order is still missing.
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Response from Petit-Fernand
Good morning Sara,
Thank you for contacting us. We are sorry to learn that part of your order is missing. We invite you to contact us directly to resolve the issue in the best way possible. We are committed to providing you with quality service and will do our best to meet your needs.
Best regards,
Camille from Petit-Fernand
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Laura E.
Rating: 3 out of 5
following a purchase from 05/12/2025
The iron-on labels peel off directly
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Response from Petit-Fernand
Hello Laura,
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered issues with our iron-on labels. Your feedback is valuable and will help us improve the quality of our products. We have just contacted you directly so that we can find a solution together.
Have a nice day,
Camille C-MonEtiquette
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Anne J.
Rating: 3 out of 5
following a purchase from 05/12/2025
I thought the labels were made of fabric
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Response from Petit-Fernand
Hello Anne,
Thank you for taking the time to leave your feedback. We are sorry to hear that our products did not meet your expectations in terms of materials. We offer a variety of labels, but fabric labels are indeed not part of that range.
Your feedback is valuable!
Have a nice day,
Camille C-MonEtiquette
S
Saliha M.
Rating: 1 out of 5
following a purchase from 02/12/2025
I am not satisfied. The iron-free clothing labels peel off quickly. So very disappointed
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Response from Petit-Fernand
Hello Saliha,
Thank you for taking the time to share your feedback. We are sorry to hear about your unsatisfactory experience with our labels. Your feedback is valuable and we will take your comments into account to improve the quality of our products. Please feel free to contact us directly, we would be happy to offer you a solution.
Have a nice day,
Camille C-MonEtiquette
A
AURELIEN P.
Rating: 3 out of 5
following a purchase from 30/11/2025
Sticker on the box poorly stuck. Moreover, we did not think it was directly printed on the box lid, and not on a sticker then applied to the lid. A bit disappointed.
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Response from Petit-Fernand
Hello Aurélien,
Thank you for taking the time to share your feedback. We are sorry to learn that the sticker on the box did not meet your expectations and that the presentation did not match your expectations.
As specified on our site, the customization of our boxes is indeed done by a sticker that allows you to change the customization without changing the product as a whole. To assist you with your order, we have just contacted you by email :)
Have a nice day,
Camille C-MonEtiquette
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Roxane F.
Rating: 3 out of 5
following a purchase from 29/11/2025
Pretty labels but came off after 3 washes.... too bad
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Response from Petit-Fernand
Hello Roxane,
Thank you for your feedback on our labels. We are sorry to hear that they did not hold up after several washes and we take your comments into consideration to improve the quality of our products. To assist you, we have just contacted you by email :)
Have a nice day,
Camille C-MonEtiquette
S
Suraj S.
Rating: 1 out of 5
following a purchase from 18/11/2025
Product never arrived. Had to ask for a refund after 3-4 weeks of waiting and no information
Response from Petit-Fernand
Hello Suraj,
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your order. Please rest assured that we are looking into this issue to ensure it doesn't happen again. Your satisfaction is important to us, and we hope to serve you better in the future.
Best regards,
Giulia Petit-Fernand
A
Alex S.
Rating: 2 out of 5
following a purchase from 16/11/2025
First wash and the sticker has come out. Good for pencil cases or shoes
Response from Petit-Fernand
Hello Alex,
Thank you for your feedback. We're sorry to hear that your sticker didn't meet your expectations. We appreciate your comments and will take them into consideration to improve our products. If you have any further concerns, please feel free to reach out to us.
Best regards,
Giulia Petit-Fernand
M
matthieu D.
Rating: 1 out of 5
following a purchase from 26/11/2025
Damaged labels
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Response from Petit-Fernand
Hello Matthieu,
Thank you for your feedback. We are sorry to hear that your labels arrived damaged. Your satisfaction is our priority and we would like to resolve this issue. Please do not hesitate to contact us directly so that we can assist you.
Have a nice day,
Camille C-MonEtiquette
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Christelle M.
Rating: 2 out of 5
following a purchase from 25/11/2025
The labels do not hold enough......
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Response from Petit-Fernand
Hello Christelle,
Thank you for taking the time to share your feedback. We are sorry to hear that the labels did not meet your expectations. Your feedback is valuable and helps us improve our products. Our customer service has just contacted you to assist you.
Have a nice day,
Camille C-MonEtiquette
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Marie-France C.
Rating: 1 out of 5
following a purchase from 25/11/2025
The labels do not withstand the first wash and stick very poorly
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Response from Petit-Fernand
Hello Marie-France,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that you have encountered issues with our labels. Your satisfaction is our priority and we are committed to improving the quality of our products. We have just contacted you by email to assist you :)
Have a nice day,
Camille C-MonEtiquette
H
Hélène M.
Rating: 1 out of 5
following a purchase from 24/11/2025
Very disappointed
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Response from Petit-Fernand
Hello Hélène,
We are sincerely sorry to hear that your experience with C-MonEtiquette did not meet your expectations. Your satisfaction is our priority, and we would like to understand what happened in order to improve. Please feel free to contact us directly to discuss this.
Thank you for your feedback and we hope to regain your trust.
Have a nice day,
Camille C-MonEtiquette
V
Véronique B.
Rating: 3 out of 5
following a purchase from 24/11/2025
Labels received without the sulfur paper
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Response from Petit-Fernand
Hello Véronique,
Thank you for taking the time to leave a review. We are sorry to hear that you did not receive the sulfur paper with your labels. Your feedback is valuable and we will check this point to improve our services. We have just sent you an email :)
Have a nice day,
Camille C-MonEtiquette
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