Customer reviews of Petit-Fernand

I've been ordering my labels from this site for several years without any problems. But this year I ordered them a week before school started and they took 2 weeks to be delivered! I didn't receive them in time for back-to-school and I'm really disappointed.

I never received my order!

I received my parcel in a mini envelope all crumpled the book of label arrived in a state in view of the price of the labels it would be judicious to pack them in an envelope a little larger and cardboard!

Never received....

Quick printing and shipping. Unfortunately part of my order was missing, but it was quickly reshipped to me. However, I also received someone else's order. I think it would be a good idea to pay more attention to checking orders before they are dispatched.

Ordered on 19/08, still nothing received on 09/09!!!!!

Hello, the delivery time was too long despite a commitment to deliver before the start of the school year. The labels are now useless. Ar I had to do everything by hand

The gourd is very pretty, but the drawings don't hold, and after a week of schooling you can already see the missing parts.

Honestly I think it's a rip-off because my order #3001348411, started August 30... Last update September 4 and there it remains stationary... Already the fact that you have to pay 2 euros more to get the tracking may seem strange (this is the first time it happens to me working different e-commerce myself) ... The same labels can be found on Amazon ... A thousand kinds ... At least you don't get fooled. And if something goes wrong the refund is safe. Good thing I had spent 20 euros so I don't put too much weight on it....

Still not received and no news from customer service

I never received my orders. I'm still waiting for the reply to my request for a refund.

I never received my two orders placed at the end of August and I can't get any information from the company that obviously shipped them.

Product never received. Contradictory information between after-sales service and order info and order info very unclear (same status for 10 days).

The pack labels I ordered, there are some where there is only the name and not the first name on it.

Ordered on August 23, still no news.

They reimbursed me for the labels that never arrived but I would have expected them to work a little harder to retrieve them and get them to me! This is the second year I have been without them in September despite having ordered them in July! Let them change couriers! Never again.

I sent an e-mail complaining about the gourd I ordered because the straw kept falling out and asking for a new lid to be sent, but I never received a reply.

Unfortunately, one of the bottles is leaking

The labels peeled off after the first wash, even when the instructions were followed to the letter. I don't recommend them at all. I threw 15 in the garbage can.

i had to chase the order has i hadn't received it. they order them came through very quicly

I'm disappointed by the size of the lettering, which is too small on the square labels and doesn't match what the visual suggests.

The designs are great! But the stickers are so hard to get off the sheet. Great once in the clothes

Order placed Aug 25, shipped on 27th to date Sept 9 still nothing. You send emails asking for the order to be rescheduled and confirming the 'address and no one responds. I meanwhile paid for an order that never arrived and not a little (about 35) and I have to label all the school supplies but I can't do it because they are without labels. I repeat from customer service no one responds and I am left waiting for a phantom order and have to spend more money to get school labels. Very bad experience

Great products! a must-have for kids Too bad that for my last order the delivery time indicated was not respected, receiving the labels after the start of the school year is not ideal.

too long to receive

Labels don't wash off

I haven't received my parcel and no one has replied to my e-mail about it.

Very pretty labels, arrived quickly, but quality to be reviewed despite the wait before wearing the clothes or shoes, from the first wash the labels come off I finish the packs but I don't think I'd recommend, shame.

The delivery was fast but the quality is unfortunately not there because after one day of use the first name is erased. A pity.

Beautiful designs. Various choices. Unfortunately poor resistance to washing (30*). Labels peel off too easily.

My package has not arrived I ordered it on 17.08.24. You don't deserve the money. Not recommended.

After 15 days I still have not received my order?

Frankly a CATASTROPHE there are no other words !!!!! So already more than a month to receive my order, then I order labels for clothes and a gourd or first I am told 15 days after my order that the color of the cap I chose is unavailable so it must change and secondly once the gourd received I realize that it leaks (at the price of the gourd it sucks a little . ) Then (because yes it's not over) the delivery, so the first time the relay point was closed my parcel went back to the sender (rather than offering me another means of delivery) the second time customer service offered me no other solutions and made no commercial gesture for the inconvenience caused I was told that my parcel would be returned to the relay point initially chosen except that on the day of delivery, the driver said that he hadn't been able to drop off the parcel and that he'd delivered it to a drop-off point far from the one I'd chosen (more than 40 minutes' drive). I called customer service to find out what was going on, and once again they told me that it wasn't their fault, that they had no control over it, and that if I didn't want to pick it up there, I'd have to wait ten days for them to do so.Then they tell me that if I don't want to pick it up there, I'll have to wait 10 days for it to be sent back to the sender before sending it back to the relay point I'd chosen. Exasperated by all this, I decide to go and pick up my parcel, too bad for the road, because I needed the labels and the water bottle for my son, who had already started school. Except that once I got there, the relay point said ah non madame désolé mais on n'a aucun colis à votre nom . !?!?!? Seeing me really in a state of intense anger the relay point very kindly tries to see with their delivery software where my package could be and what he tells me !?!? In fact, my parcel was delivered to the relay point I had chosen !!!! More than 40 min drive for nothing because in fact everything was wrong !!! Frankly, it's good to tempt people with attractive prices, but it's also good to have customer service that's up to scratch and to be sure of the quality of the products and delivery !!!!

HORRIBLE EXPERIENCE. I ordered my labels on August 12, in time for them to arrive at the beginning of my son's school year. On August 26th they had not arrived and I claimed them, they told me it was a postal error and that they would send them again. According to their website it takes between 2 and 4 working days. Today, September 6, I still have not received my labels and they have not given me any answer or solution. My son has already started school and I have had to mark his clothes with a marker pen, after spending 30 euros on labels and a bag with his name that has NEVER arrived. A real shame. I have lost 30 euros and I have not received the product and nobody informs me, nor gives me a solution. HORRIBLE EXPERIENCE

I'm still waiting for my order.

I never received my labels for my daughter's first day of school ... I did everything I could to get them on time, i.e. by August 10.

Disappointed with one of the bags in my order, it had black stains, like melted plastic... above the first name (personalized bag)

I bought labels for clothes. After 3 washes, they come off even though I followed the instructions for gluing and washing...

The quality of the stickers themselves are very high. They remain on the items well and always last the full accademic year. However they are really hard to peel off the sheets often bending corners and edges in the process. The perforations need to be deeper to allow the sticker to be removed cleanly.

Nice labels, but the latest version means you can only put one unique logo on all the labels. And in the pack, the number of object labels has been reduced to allow the addition of thermo-heating clothing labels. A pity.