Customer reviews of Petit-Fernand

Took way to long to get to me over 2 weeks, product nice as always but delivery way to long

The snack box isn't easy for kids to open and isn't watertight. The gourd leaked! You have to be very careful. Promotional codes don't work... The labels are fine.

Easy ordering. Delivery on time. Only objection: product quality. I bought sticky labels for clothes. They all came off after the 1st wash.

Very disappointed, I even wrote an email directly to the site, the gourd leaks my granddaughter can not even take it she has used twice. Very disappointed, I even asked for a refund or commercial gesture and no answer.

You insist on having my opinion but I've already asked you to stop the emails 2 times. Terrible experience.

Ordering express on Friday at 9.90 and having it delivered on Wednesday... that's a steal. Still, the product is of high quality.

I never received my order!

The models are really pretty, but the thermal labels don't hold. After the first wash, they've already peeled off, even though I followed the instructions! What a shame!

Hello my negative opinion does not concern the products but rather the delivery, it is written between 2 and 4 working days concerning me one passed the 7 days and unfortunately I counted on this delivery. And the delivery tracking was also catastrophic, it said parcel delivered when it was not.

I ordered labels to have them for back to school and I never received them. After several calls telling me that it could take up to 10 days to receive them, I was reimbursed. So I didn't get to see the quality of these labels and I'm disappointed.

The products are great. Apart from a gourd that loses its decoration after a week and a customer service department that hasn't replied to my email in 5 days.

Fast delivery, well-designed site but low quality product for the high price.

I'm disappointed with my experience following a first order on the site that I should have received before the start of the school year. First of all, the parcel arrived completely damaged and opened at the post office with items missing. I had to return the order, thinking that the items had been stolen. The postman advised me to refuse the parcel, which was confirmed by the site advisor I spoke to on the phone. The problem was that the items were out of stock and the consultant didn't mention this to me. What's more, I had to wait 2 weeks to receive my second order, even though it was supposed to be sent without delay (which was promised to me by the site's consultant), but she preferred to wait for the order to be returned incomplete, which is not commercial. As a result, I've been unable to label my child's school supplies for the start of the new school year and have had to complete my order elsewhere.

Late shipping. Labels never received for back to school. Waste of time.

At first, I bought sticky clothing labels, but they couldn't withstand the dryer. So I opted for iron-on labels, washed at 40, tumble-dried and several labels have already popped off. The same goes for the shoes, the labels don't stand perspiration, a few years ago a transparent label protected the whole thing, unfortunately this label has disappeared and the labels haven't lasted a week.

Two orders zero receipts I'm still waiting

Order not received ...? Twice !!!!!

Fantastic quality, however they come off in the washer which I'm a little disheartened about due to them been for school uniform.

I paid a supplement chronopost to receive my labels within 24 hours. I received my order 7 days later! A HONEST!!!

I never received my order.

No delivery arrived, despite the additional costs paid for fast delivery. But then the amount was quickly transferred back. So I can't say anything about the quality, but the rest was okay.

Delivery time far too long

I never received my order, which was placed on August 28!

Never got product and rude customer service

Too expensive shipping costs

The clothing labels arrived "unshaped" so I have to peel them off myself with scissors. The standard adhesive labels, on the other hand, are perfect.

I had to put 1 star because you can't put 0. I chose 24-hour delivery and paid almost 10 for postage, only to never receive my order. I contacted by email several times without getting an answer. I had to call customer service to find out more. They promise same-day delivery before 6pm. I received nothing. I received a refund for my order but I was left with nothing for my son's first day of school and I have to find a new solution for marking my son's things.

I still haven't received my order since August 30th despite the Chronopost option!

Hello, I placed an order in August 2024 for labels and they never arrived!

1 order placed and never arrived, repeated again ( at lororor expense we would miss it!) and after 8 days still not arrived....at this point I think it will never arrive!

First order was great so I ordered again. Ordered a bigger amount….and it's never been delivered.

I have received nothing from August, the school year has begun and later to ask our opinion Too bad

The delivery was perfect, but unfortunately the labels didn't fit on a 30-pack, so I had to reapply about 15 of them. Too bad

The product is as good as ever. But the product for another child was sent to me first. And that took forever - easily 2.5 weeks. However, the replacement with the correct name arrived quickly and without any problems.

The colours aren't as vibrant. The red looks faded and orange. Also the image I chose is off centre so they just look quite poorly made this time. Shame as I order every year!

The label came off after first washing, I mention that the instructions has been followed. Disappointed!

Catastrophic delivery time !!!! If I had known this, I would never have ordered here !!!! I ordered 10 days ago and unfortunately nothing has arrived yet. Customer service says it may take until Monday. Today is Thursday. I would have needed the labels by today, so they are now unusable for me as I now have to label them elsewhere.

Hello, I can't peel off the labels to stick them on the clothes. I've ordered from you before and this is the first time this has happened. Could you please send me another label. I can help with delivery costs if necessary. I remain at your disposal. Yours faithfully Mrs FOURNIER Mélanie

The stickers are fine but it takes 2 weeks to receive them if you live in the UK. If I was aware at checkout that the shipping would take so long I would not have purchased the labels. There is fine print that says shipping takes 10 business days but you have to looks for it

I wanted self-adhesive labels and received iron-on labels... probably a mistake on my part but it must not have been very clear...